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Success Advice

7 Reasons Why Introverts Make The Best Sales People



sales people tips
Image Credit: Unsplash

There is a common misconception that introverts are shy loners who cannot excel in social situations—let alone thrive as an entrepreneur or salesperson. As an introvert, you may like to stay to yourself, you might become socially exhausted after events, or you have a small circle of friends. You’re also thoughtful, innovative, and your listening skills tend to be more developed than your extroverted counterparts.

So why do people think extroverts are the best salespeople? The first impression of sales is that you must be outspoken, charismatic, and have a ton of friends. Yes, these things can be helpful in the sales process. However, they are not the only attributes that deem a closed sale or a dynamic salesperson. I’m here to tell you that being an introvert is actually a sales superpower.

Here are seven reasons why introverts can make great salespeople:

1. You Are Observant

Only 7% of your communication is the words you say. The other 93% of your communication is body language. Being observant and responsive is one of the most important skills of a high level salesperson. 

Introverts tend to be more observant of body language, change in tone of voice, and other non-verbal cues, which are superpowers in sales. When you’re in a meeting with a potential client, this not only can help you understand your client better, but it can be the difference between winning or tanking a deal because you’re able to pivot as needed to serve the client and create a better buying experience.

2. You Have a Plan

While extroverts have a tendency to create a plan after they jump out of a plane, introverts typically create a concrete plan with a solid structure. This can make all of the difference in the sales process. 

A plan provides consistency and security to their prospective clients/customers. The best salespeople have a proven system they use every single time to close sales—not to be confused with a sales script.

“By failing to prepare, you are preparing to fail.” – Benjamin Franklin

3. Listening is Your Middle Name

Selling is just as much listening as it is talking. As a salesperson, you need to understand the pain points, needs, and desires of your client. Introverts tend to excel at listening and can become adaptable to the needs of their customers. You can use this to your advantage in any part of the sales process.

4. You Value Deep Relationships

Introverts are not fond of having a list of acquaintances. Instead, they prefer to have deep relationships with other people. 

When you’re working a deal with a potential client, a genuine and deep relationship will take you further than a surface level connection. Sales is all about trust and relationships. As an introvert, you have a leg up because you naturally tend to create these relationships.

5. You Are a Realist

Extroverts have a tendency to lean into emotion during the sales process, without necessarily having the information about the results to back up what they’re saying. However, introverts will lean into the reality of outcomes/products which provides more concrete disclaimers prior to a customer’s purchase. 

This approach minimizes refunds and dissatisfied customers, which means not only can introverts sell more, but their percentage of repeat customers can be higher too because of the way they sell to their clients.

6. You are More Reserved

Extroverts tend to have big personalities and are not afraid to present themselves, while introverts are more conservative and quiet. New studies are showing that the outgoing, charming salesperson stereotype is actually starting to turn potential customers off. In fact, some people put their guard up when they approached by this type of salesperson. 

This new shift in how people react to salespeople can be an advantage for introverts. Your reserved personality may be exactly what helps you relate to your potential client because they feel like you’re having a conversation instead of trying to push an agenda.

7. You Prefer to Not Talk at All

Back in the day, extroverts were often seen as the most qualified salespeople because of cold-calling. To engage in cold-calling, you need to be energetic and have refined social skills. 

Today, most decision-makers are making it harder to get them on a phone call. We rely more on nurturing and communicating through email than ever before. This is where introverts can excel, even when they are not as social or talkative as extroverts.

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw 

8. How to Sell as an Introvert

To be effective, be sure to do your research and be prepared. This will boost your confidence and allow you to spend less time thinking about what to say. Instead, you can simply converse with confidence.

Give yourself time to recharge. Networking events or back-to-back sales calls can be physically draining for introverts. Introverts tire easily from social activities, which can make it difficult to interact. Make space for alone time in your schedule, or try other traditional energizing methods, like coffee.

Lastly, don’t use being an introvert as an excuse to not try. There are many introverts who excel in business and entrepreneurship, like Elon Musk, Mark Zuckerberg, and JK Rowling. The key is to understand yourself and develop your skills. 

As a whole, the value that introverts bring to the sales table is overlooked at best. Being introverted does not disqualify you from being an exceptional salesperson. In fact, you can rival and surpass your extroverted counterparts if you hone your skills and embrace yourself as an introvert. 

Are you an introvert? If so, how has that helped you be successful in specific areas of your life? Share your stories and thoughts with us below!

Erica Stepteau is a leading sales strategist and consultant, working with business owners, companies, and corporations to create high performing sales processes that exponentially grow their bottom line in record time, using the D.N.A. Sales Method™. Erica’s consulting and genius is trusted by global brands. She uses her over 15 years of experience in communication, sales psychology, and effective leadership, specializing in the development of high performing sales teams and highly converting custom sales processes that insight trust, create loyalty, and shorten the sales cycle. Her genius has also been featured in publications and media outlets, such as Speakers Magazine, HER Magazine, Courageous Woman Magazine, and more.

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Success Advice

20 Ways You Can Become a Powerful Communicator



Emile Steenveld Speaker and Coach

Some people seem to naturally know how to effectively communicate in a group setting. They can express themselves clearly and listen attentively without dominating the conversation.

Being a powerful communicator is important for several reasons, including building and maintaining relationships, achieving goals, resolving conflicts, improving productivity, leading and influencing others, advancing in your career, expressing yourself more confidently and authentically, and improving your mental and emotional well-being. Effective communication is an essential life skill that can benefit you in all aspects of your life.

But, don’t worry if you don’t naturally possess this skill, as effective communication is something that can be developed with practice, planning and preparation.

1.  Listen actively: Practice active listening by giving your full attention to the speaker and responding to what they are saying.


2. Use “I” statements: Speak from your own perspective and avoid placing blame or making accusations.


3. Avoid assumptions: Don’t make assumptions about what the other person is thinking or feeling.


4. Be clear: Express your thoughts and feelings clearly and concisely by getting to the point and avoid using jargon or overly complex language.


5. Show empathy: Show that you understand and care about the other person’s feelings.


6. Offer valuable insights: When speaking in a group, provide a valuable takeaway or actionable item that people can walk away with.


7. Be an active listener: Listen attentively and respond accordingly, incorporating your points into the conversation.


8. Choose the right time: Pick the most opportune time to speak to ensure that you have the group’s attention and can deliver your message without interruption.


9. Be the unifying voice: Step in and unify the group’s thoughts to calm down the discussion and insert your point effectively.


10. Keep responses concise: Keep responses short and to the point to show respect for others’ time.


11. Avoid unnecessary comments: Avoid commenting on everything and only speak when you have something important to say.


12. Cut the fluff: Avoid being long-winded and get straight to the point.


13. Prepare ahead of time: Sort out your points and practice them before speaking in a group.


14. Smile and be positive: Smile and nod along as others speak, to build a positive relationship and be respected when it’s your turn to speak.


15. Take responsibility: Take responsibility for your own actions and feelings.


16. Ask questions: Ask questions to clarify any confusion or misunderstandings.


17. Avoid interrupting: Allow the other person to finish speaking without interruption.


18. Practice active listening: Repeat what the other person said to ensure you have understood correctly.


19. Use your body language too: Use nonverbal cues such as eye contact, facial expressions, and body language to convey your message and build rapport.


20. Be aware of the tone of your voice: it should be calm and assertive, not aggressive or passive.


By keeping these tips in mind, you can improve your communication skills and become a more powerful communicator, which can help you build better relationships, achieve your goals, and lead a more fulfilling life.

I you want to learn how to become more confident in life then you can join my weekly mentorship calls and 40+ online workshops at so you can master your life with more success.

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