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How to Handle Difficult People With Soft Skills

look at the commonalities amongst the people, not the differences to resolve conflicts

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Handling difficult people is a challenging task in the workplace. It is easier said than done indeed! However, it is possible to handle them when you understand basic human psychology and endeavor to improve their behavior through soft skills. 

In this regard, we will discuss assertiveness, handling difficult people, and exploring tools to handle them with the help of soft skills. 

Assertiveness is a widely discussed topic in the workplace. People often confuse aggressiveness with assertiveness. Assertiveness is the art of saying ‘No’ without compromising one’s rights and without hurting others. 

It is the art of saying ‘No’ politely but firmly. Assertiveness indicates ‘I am ok and you are ok’. In contrast, aggressiveness represents ‘I am ok but you are not ok’ and submissiveness describes ‘I am not ok but you are ok’. 

Of all three situations, assertiveness helps, in the long run, to enable people to lead conflict-free and stress-free life. In a nutshell, assertiveness is a win-win situation where all stakeholders are in a comfortable position to accomplish goals and objectives.  

Research shows that 80 percent of workplace challenges arise due to improper communication. Assertiveness is an integral part of effective communication. When people communicate assertively the message can be carried forward properly, positively, and peacefully. 

“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by pride and vanity.” – Dale Carnegie

For these reasons, companies conduct training sessions on assertiveness to enable employees to work peacefully and productively. 

Leaders including Martin Luther King Jr, Mahatma Gandhi, and Winston Churchill led assertively. They succeeded as leaders because they did not compromise their principles. 

Martin Luther King Jr fought for the rights of Blacks in America, Mahatma Gandhi fought for India’s freedom through non-violence and Winston Churchill was instrumental in winning the Second World War through assertive communication. Therefore, assertiveness is one of the pillars of effective leadership.

Assertiveness for resolving conflicts 

People adopt different means to resolve conflicts. Some people avoid or withdraw from conflict due to a lack of confidence. Some people do not want to hurt others by striking people resulting in suffering silently. 

Some people believe in striking back with aggression. It is a tit-for-tat scenario. And some people think coolly, and logically, and persuade others to understand the situation from multiple perspectives. They are assertive people. 

As people are different in nature, their approaches toward conflict are also different. In a nutshell, in a submissive style, people avoid conflicts and suffer silently. In an aggressive style, people inflict pain on others by being indifferent to others. 

In an assertive style, people empathize with others and strike a balance by respecting others as well as by protecting themselves. 

When people are suppressed for a long time, they explode like a volcano after some time. It is basically because they failed to assert their ideas, views, and rights for a long time. Such behavior adversely affects health and leads to depression. 

On the contrary, when people constantly dominate and dictate to others unmindful of others’ sentiments, views, and ideas, they will be disliked by others. Such aggressive people resort to conflicts everywhere. 

They are a threat to corporate peace and harmony. These people demonstrate negative body language. Here are some tools and techniques to be assertive.  

  • State your feelings properly, positively, and firmly without hurting others.
  • Empathize with others by becoming a good listener. Attentive listening helps ensure a better understanding of others’ viewpoints leading to assertive communication. 
  • Be objective, specific, and clear in your approach.
  • Be cool and composed. Don’t lose your temper. Appreciate the fact that it takes years to build the relations but a few seconds to break them. 
  • Demonstrate positive body language to present your viewpoint. 
  • You can go for a sandwich conversation wherein you start positively initially then include your strong points to put across and finally end your conversation with positive points to enable the other person to receive the messages properly.
  • When you dislike the actions of other people, instead of saying ‘you did like that’ you may say, ‘I did not like that’. Although the message is the same expressing ‘I’ defuses the problem subtly. 
  • Explore the ways and means to assert yourself. 
  • Repeat your points firmly until the message goes strongly to the other person. 
  • Never say ‘Yes’ to unfair and unreasonable requests.
  • Practice assertion skills during your free time through your internal dialogue. 
  • Do meditation regularly as it helps keep your thoughts and emotions under control.  
  • Take feedback from your trusted friends about your behavior to bring out improvement.  
  • Don’t think of win-lose or lose-win but always think of a win-win situation.

It is not conflict but cooperation pays people finally. Assertiveness plays a crucial role in cooperation in the corporate world. It is time people realized the importance and significance of assertion skills. 

It is the foundation for building leadership qualities. History has proved time and again that it is not ‘might’ but ‘right’ that succeeded in the end. Assertiveness is the key to surviving and succeeding in the workplace because it minimizes conflicts and maximizes productivity. 

Tools to handle difficult people

To handle difficult people, you must understand your personality first. You must demonstrate positive body language and be assertive in your behavior.  Here are some tools to handle difficult people.  

  • Be cheerful to break the ice. 
  • Don’t lose your temper. Keep cool.
  • Listen attentively to avoid any confusion. 
  • Be assertive. Maintain positive body language. Be cheerful and stay positive. Address the behavior, not the individual.
  • Use humor to break the bottlenecks. 
  • Don’t get defensive when you are criticized. Be prepared to act rather than react. Be positive and constructive in your approach. 
  • Empathize with others. Look from others’ perspectives for a moment to address the conflicts. 
  • Emphasize the collective goals and objectives and inform them that they are paramount. 
  • Be flexible. There is no tailor-made solution to handle difficult people. Apply different strokes to break barriers and build bridges.
  • Don’t sweep the issues under the rug. Handle problematic people by addressing them with empathy and giving feedback. 
  • Be assertive. Remember neither aggressive nor submissive behavior helps in the workplace. Sharon Anthony Bower remarked, “The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well-being of others.”

Despite your best efforts, if there is no positive outcome to handling difficult people through soft skills, you may have to use negative motivation to set them all right. 

Appreciate the fact that people are different with unique emotions, egos, and feelings. As long as people are there, conflicts are bound to erupt. There are always differences in opinions, views, perceptions, attitudes, aptitudes, and approaches in people. 

Hence, it is essential to prevent conflicts through effective and efficient communication. If the conflicts are not averted, they would result in a crisis. 

To conclude, look at the commonalities amongst the people, not the differences to resolve conflicts. The common thread running across the people will make human life peaceful, pleasant, and memorable.

Professor M.S. Rao, Ph.D. is the Father of “Soft Leadership” and the Founder of MSR Leadership Consultants, India. He is an International Leadership Guru with forty years of experience and the author of fifty books including the award-winning ‘See the Light in You’ URL: https://www.amazon.com/See-Light-You-Spiritual-Mindfulness/dp/1949003132. He is a C-Suite advisor and global keynote speaker. He brings a strategic eye and long-range vision given his multifaceted professional experience including military, teaching, training, research, consultancy, and philosophy. He is passionate about serving and making a difference in the lives of others. He is a regular contributor to Entrepreneur Magazine. He trains a new generation of leaders through leadership education and publications.

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Entrepreneurs

Most Entrepreneurs Fail to Do This and It’s Killing Their Success

Celebrating progress also provides entrepreneurs with the psychological sustenance needed to endure the marathon of building a business

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celebrate your milestones

The journey from a mere concept to a tangible reality is one of the most exhilarating yet challenging paths an entrepreneur can navigate. This odyssey is punctuated by milestones that stand as testaments to perseverance, innovation, and relentless hard work.  (more…)

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Entrepreneurs

9 Ways Augmented Reality Gives Your Business a Competitive Edge

By embracing AR technology, companies can unlock new opportunities for growth, innovation, and success

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augmented reality in business

Leveraging Augmented Reality for Business Advancement: Exploring Applications

In the ever-evolving landscape of business innovation, Augmented Reality in business emerges as a transformative force, reshaping traditional paradigms and unlocking new opportunities for growth and advancement.

Through a comprehensive examination of AR’s capabilities, applications, and business benefits, this article serves as a roadmap for enterprises seeking to harness the full potential of augmented reality to propel their success in the digital age.

UNI.Agency as a forefront developmental agency tailors unmatched digital products and immersive experiences. They help companies outperform their competitors and customers’ expectations. And now, there is time to delve deep into the AR realm.

Gaining Insight into Augmented Reality

From revolutionizing customer experiences to optimizing operational efficiency, AR in retail is poised to drive significant advancements in how businesses operate and engage with their stakeholders.

Augmented Reality (AR) seamlessly integrates digital information and virtual objects into the real-world environment, offering users an immersive and interactive experience through devices like smartphones or AR glasses.

It revolutionizes various industries, from entertainment to healthcare, by enhancing perception and creating innovative opportunities for engagement and exploration in the digital era. AR not only enriches our understanding of reality but also opens up new possibilities for creativity, communication, and problem-solving, making it a powerful tool for businesses seeking to enhance customer experiences and streamline operations in an increasingly digital world.

Differentiating Augmented Reality and Virtual Reality

Augmented Reality (AR) overlays digital elements onto the real world, enhancing the user’s perception of their environment. Virtual Reality (VR), however, immerses users in entirely virtual environments, blocking out the real world. There are some core differences between these two technologies in gear and display approaches:

  • AR enriches reality with digital information, while VR creates entirely immersive virtual experiences.
  • AR typically requires less specialized hardware, like smartphones or AR glasses, while VR often involves dedicated headsets.
  • AR is commonly used for enhancing real-world experiences, such as in gaming, retail, and navigation, encouraging augmented reality shopping. Whereas VR is primarily employed for immersive simulations, training, and entertainment in fully virtual environments.

The Influence of AR on the Customer Experience Journey

As of 2024, Augmented Reality (AR) has evolved into an indispensable tool across various sectors, offering immersive and interactive experiences that seamlessly blend digital elements with the real world.

Stimulating Interest

Augmented Reality (AR) captivates customers by offering visually engaging experiences that spark curiosity and intrigue, enticing them to explore products or services further.

AR’s ability to overlay digital content onto the real world creates an immersive and attention-grabbing experience, drawing customers in and igniting their interest.

Educating and Empowering Users

AR in business empowers users by providing interactive and informative experiences that educate them about products, services, or concepts in a visually compelling manner.

Through AR, customers can interact with virtual models, animations, or informational overlays, gaining a deeper understanding of the features, benefits, or use cases of the offerings.

Exploring Further Depths

AR encourages customers to delve deeper into products or services by offering immersive and interactive experiences that go beyond traditional marketing materials.

By allowing users to explore virtual representations of products in real-world contexts, AR in retail provides a unique opportunity for customers to visualize how offerings fit into their lives, fostering deeper engagement and understanding.

Business Benefits of Augmented Reality

Businesses utilize AR for diverse applications, including product visualization, virtual try-ons, and enhanced customer engagement. In education, AR transforms learning experiences by providing interactive simulations and visualizations.

Additionally, AR has become integral to industries such as healthcare, where it facilitates surgical training and patient education. With advancements in AR technology and widespread adoption, it continues to shape how we perceive and interact with our environment, ushering in a new era of innovation and connectivity.

Let’s look at why AR has become so indispensable as a business tool nowadays.

Revolutionizing Training Methods

AR in business transforms training by offering immersive, interactive simulations that replicate real-world scenarios, enhancing employee learning and skill development.

It’s lucrative for hands-on training experiences. Since there’s no need for physical equipment or environments, reducing costs and logistical constraints while improving knowledge retention and performance.

Boosting Productivity Levels

Augmented Reality in business boosts productivity by providing real-time access to information and guidance, allowing employees to complete tasks more efficiently and accurately.

Through AR-powered tools and applications, workers can streamline workflows, troubleshoot issues, and collaborate effectively, resulting in increased output and operational efficiency.

Implementing Dynamic Marketing Approaches

AR enables businesses to implement dynamic marketing strategies that captivate and engage audiences in unique ways.

By integrating AR into marketing campaigns, companies can create interactive experiences that drive brand awareness, customer engagement, and sales conversions, setting themselves apart in a crowded marketplace.

Fostering Product Development

Augmented reality and marketing foster innovation in product development by facilitating virtual prototyping, design iterations, and collaborative decision-making.

With AR, teams can visualize and test product concepts in 3D, gather feedback from stakeholders, and make informed design decisions faster, leading to faster time-to-market and more successful product launches.

Creating Tailored Customer Experiences

AR creates personalized customer experiences by allowing users to interact with products and services in customized ways.

Through AR-enhanced applications and experiences, businesses can tailor content, recommendations, and promotions to individual preferences and behaviors, enhancing customer satisfaction and loyalty.

Amplifying Brand Recognition

Augmented Reality shopping amplifies brand recognition by providing memorable and shareable experiences that leave a lasting impression on customers.

By incorporating AR into branding initiatives, companies can create immersive brand experiences that spark conversations, increase social media engagement, and strengthen brand loyalty, ultimately driving business growth and success.

Final Thoughts

In conclusion, Augmented Reality in business stands as a transformative force, offering a multitude of benefits across various aspects of operations. From revolutionizing training methods to boosting productivity levels, AR empowers businesses to thrive in an increasingly competitive environment.

By embracing AR technology, companies can unlock new opportunities for growth, innovation, and success, while delivering immersive and engaging experiences that resonate with customers and stakeholders alike.

As AR continues to evolve and integrate into everyday business practices, Uni will incorporate the best practices to promote business advancement and drive meaningful change for the clients. We’re to shape the future of commerce to your benefit.

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Entrepreneurs

How Entrepreneurs Are Harnessing LLCs to Launch Successful Startups

LLCs have unique advantages for starting up and growing a successful business

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why you should set up an LLC

In my entrepreneurial journey, I’ve learned that LLCs have unique advantages for starting up and growing a successful business. But, before delving into the advantages, it’s essential to grasp the fundamentals of what an LLC is and how it operates. 

What is an LLC?

An LLC is a hybrid business entity that combines the liability protection of a corporation with the pass-through taxation of a partnership or sole proprietorship. This unique blend provides entrepreneurs with the best of both worlds: personal asset protection and simplified taxation.

One of the most significant advantages of an LLC is its limited liability feature. This means that as the owner, my personal assets are shielded from any liabilities or debts incurred by the business.

In the event of lawsuits or financial obligations, only the assets of the LLC are at risk, offering me peace of mind and protecting my personal wealth.

Advantages of Forming an LLC

Flexibility in Management and Structure

Another aspect of the LLC that appealed to me was its flexibility in management and structure. Unlike corporations, which have rigid hierarchies and formalities, LLCs allow for a more relaxed approach to governance. As the founder, I have the freedom to structure the company in a way that suits the needs and goals of my startup.

For instance, LLCs can choose to be managed by their members (owners) or appoint a manager to oversee operations. This flexibility enables me to maintain full control of the business or delegate management responsibilities to trusted individuals while retaining ownership.

Additionally, LLCs are not bound by strict meeting requirements or extensive record-keeping obligations, reducing administrative burdens and allowing me to focus on building and growing the business.

Pass-Through Taxation and Financial Efficiency

One of the most attractive features of an LLC, particularly for startups, is its pass-through taxation. Unlike corporations, which are subject to double taxation (taxation at both the corporate and individual levels), LLCs pass profits and losses directly to their members’ personal tax returns.

This tax efficiency not only simplifies the filing process but also allows for greater flexibility in managing cash flow and reinvesting profits back into the business. As an entrepreneur, minimizing tax liabilities and maximizing financial efficiency are critical components of long-term success, and the pass-through taxation feature of an LLC aligns perfectly with these objectives.

Enhanced Credibility and Professionalism

Establishing an LLC can also enhance the credibility and professionalism of a startup. Unlike sole proprietorships or general partnerships, which may be perceived as informal or less legitimate, an LLC provides a formal business structure that instills confidence in customers, investors, and partners.

By operating under the umbrella of an LLC, I can present my startup as a reputable and established entity, which can open doors to opportunities such as securing financing, attracting top talent, and forging strategic partnerships.

This enhanced credibility can be a significant advantage, particularly in competitive industries or when seeking to differentiate my startup in the market.

Protection of Intellectual Property and Brand Assets

For startups built around innovative ideas or unique intellectual property, protecting these assets is paramount. An LLC offers an additional layer of protection for intellectual property and brand assets, safeguarding them from infringement or unauthorized use.

By registering trademarks, copyrights, or patents under the name of the LLC, I can establish legal ownership and enforce my rights more effectively in the event of disputes or infringement claims. This protection not only preserves the value of my intellectual property but also enhances the overall stability and longevity of the startup.

Steps to Form an LLC

Let us now look at the general steps to form an LLC for your business:

Step 1: Choose a Name for Your LLC

Selecting a unique and distinguishable name is the first step in forming an LLC. Ensure that the name you choose complies with the rules set by your state’s LLC division. Typically, the name must end with “Limited Liability Company,” “LLC,” or an abbreviation of these terms.

Additionally, the name should not infringe on the trademarks of existing businesses.

Step 2: Designate a Registered Agent

A registered agent is an individual or entity appointed to receive legal documents, such as lawsuits or subpoenas, on behalf of the LLC. The registered agent must have a physical address within the state where the LLC is formed.

For instance, if you are forming an LLC in Texas, ensure that your registered agent has a physical address in Texas.

This role is crucial for ensuring that the LLC remains compliant with legal requirements and maintains good standing.

Step 3: File Articles of Organization

The Articles of Organization, also known as a Certificate of Formation or Certificate of Organization in some states, is a document that formally establishes the LLC. You’ll need to submit this document to the appropriate state agency, usually the Secretary of State or Division of Corporations.

The articles typically include basic information such as the LLC’s name, address, registered agent details, and the purpose of the business.

Step 4: Create an Operating Agreement

While not always a legal requirement, drafting an operating agreement is highly recommended for LLCs. This document outlines the ownership structure, management roles, voting rights, profit-sharing arrangements, and other important aspects of the LLC’s operations.

Even if you’re the sole owner of the LLC, having an operating agreement in place can help clarify expectations and prevent disputes in the future.

Step 5: Obtain an Employer Identification Number (EIN)

An Employer Identification Number (EIN), also known as a Federal Tax Identification Number, is a unique nine-digit number assigned by the Internal Revenue Service (IRS) to identify your LLC for tax purposes.

Even if your LLC doesn’t have employees, obtaining an EIN is necessary for opening a business bank account, filing taxes, and conducting other financial transactions.

Step 6: Obtain Necessary Permits and Licenses

Depending on the nature of your business and its location, you may need to obtain various permits, licenses, or certifications to operate legally. These requirements can vary widely from one industry and jurisdiction to another. Common examples include business licenses, zoning permits, health permits, and professional licenses.

In my entrepreneurial journey, the decision to establish my startups as LLCs has been instrumental in mitigating risks, optimizing financial performance, and positioning my ventures for long-term success.

By harnessing the advantages of the LLC structure, I’ve been able to navigate the complexities of entrepreneurship with confidence and resilience, laying the groundwork for a bright and prosperous future.

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Entrepreneurs

Build a Strong IT Team with These Smart Hiring Tips

Without dedicated IT staff, your company may not be able to function as efficiently or effectively

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Hiring tips for tech industry

The role of IT staff in your company is not only essential but also ever-evolving. As your business grows, so does the need for qualified IT staff and more robust recruiting solutions.

After all, from maintaining and troubleshooting the computer systems that keep your business running smoothly, IT staff also help employees stay connected and productive by providing technical support at all times. (more…)

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