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Success Advice

How This Four Word Phrase Helped Me Sell More Over the Phone

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how to sell more over the phone
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Making sales over the phone is more of an art than a science. From developing rapport to sensing resistance, selling products or services over the phone takes a lot more skill. Over the past three years I have mastered this art form given that I have primarily sold our products and services to our marketplace of buyers over the phone.

In sales you have three aspects of communication. These are:

  1. Physiology (body language, hand gestures, facial expressions, etc.)
  2. Tonality (how you say the words)
  3. Words (what you say)

When selling on the phone, you are missing the aspect of physiology, which means you don’t have the ability to read one’s posture, body language, or facial expressions. Instead, you need to become a master at tonality and word selection. Let’s take a look at each of these aspects closer.

Tonality

Tonality is how you say the words you’re using. This constitutes as 37% of the communication between you and the other person or people. This includes: 

  • Tone – the pitch of your voice (for example, relaxed or stern)
  • Tempo – the speed at which you talk
  • Timbre – the quality of your voice (ie. gravelly or squeaky)
  • Volume – how loud or quiet you are

Words

Words are what is said in the communication between two or more people. The words in your communication only constitute 7% of communication, making the margins for error slim. 

Physiology

Physiology constitutes the remaining 56% of communication. This means that when you’re selling over the phone, the bulk of the information we regularly use to communicate is missing.

The Challenge for Most Sales People

Selling over the phone is not difficult, it is simply different from face to face sales. Here is where most sales people get it wrong: the attempt to make up for the missing piece of communication by overembellishing either their tonality, their words, or both. 

Usually what will happen is the salesperson will over do these pieces of the communication formula over the phone, causing the communication to be done poorly. This leads to the prospect losing interest, or getting offended. Either way, in the end the sale is not closed.

“When reps take the role of a curious student rather than an informed expert, buyers are much more inclined to engage.” – Jeff Hoffman

The Magic 4-Word Phrase and How We Use It To Close More Deals

“Does that make sense?” Yes, that’s the secret four words we use. Nothing fancy, no big words, just a short and sweet check in with the prospect on the other end of the phone. Like I mentioned earlier, the trick is not in the 4 words so much as how it is used while communicating on the phone.

Here is what I mean, these four words are ways to re-engage the prospect on the phone and allow them to ask questions regularly. This little question also allows the prospect to say yes to you multiple times before you ask for sale later in the conversation.

When and How To Use This Phrase While On The Phone With A Prospect

There is no clear cut answer for how often or when to use this phrase as everyone has different pitches or scripts for prospects. While building this phrase out for the sales word-tracks for our companies and for our sales people, we have noticed that adding this question in at least three times during the sales conversation yielded higher conversions and bottom line for all the companies.

When adding in this 4 word phrase to your sales script, make sure it is where it makes sense for the salesperson to take a break. We have found it great to use when you are about ready to make a change or pivot in the conversation as well so that the prospect can agree or disagree that they understand.

Many NLP studies have shown by getting the mind to commit to someone or something at least three times during a single conversation increases the odds of that person committing on the big offer or sale. In layman’s terms this means, the more the prospect says “yes” to you during the conversation, the easier the prospect feels about saying yes to you in the future.

What Happens If The Prospect Says “No”

If you are doing a good job of explaining and communicating with your customers during the sales call then we have seen that this does not happen often. However I would believe at some point it has happened to anyone who has done this. When that happens, all the “no” means is a clue that they are needing more information. Ask more questions to determine what else you need to communicate to help them understand.

“For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough.” – Zig Ziglar

Implementing This Into Your Sales Script

By including this into our businesses with all of our sales staff and in our sales systems, we have seen a steady increase in conversions across the board of all of our companies and I am confident you will too. 

Formalize your sales script in someway to include this phrase. I don’t mean to write out every single word, I mean understand the order of items you want to discuss with your prospect(s) over the phone and then simply add in the phrase at certain points of that conversation.

At first, you’ll probably have to remind yourself. After you do this technique a couple times and gain competency and confidence about it, it will become second nature in your process and you will start seeing more sales close, and more money in your bank account.

Have you ever made a sale over the phone? If so, what was the most challenging part of it, and how did you overcome it? Share your stories and thoughts with us below!

Sidney Clevinger is a social media influencer, coach, and presenter that specializes in helping entrepreneurs and business owners leverage their social media so they grow their business following a specific and emotionless 3 Pillar Formula that includes lead generation, conversion and retention. Sidney works with clients and runs courses all over the world. He believes that everyone was put on this earth with a gift to share, and leveraging your social media to increase your influence is a great place to do that. Sidney has a range of valuable resources for people to understand how to leverage their social media and attract customers for their products on his YouTube channel, Facebook Page, or FREE Social Media Program, "Better Leads 7-Day Social Media Bootcamp."

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Coaching

The Hidden Addiction That’s Quietly Destroying Most Coaches and Consultants (And the One Shift That Finally Sets You Free)

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Image Credit: Joel Brown - Addicted2success

You’re damn good at what you do.

Clients have breakthroughs. They send you the late-night voice notes about how you changed their life. Some even credit you with saving their marriage, their business, or their sanity.

Yet here you are… exhausted, trading hours for dollars, wondering why your income hasn’t doubled in the last two years while your calendar is still packed with 1:1 calls.

You’ve tried the funnels. You’ve raised your prices (a little). You’ve posted the content. And still… the business feels heavy. Like you’re carrying every client on your back.

Here’s what almost nobody in this industry will tell you:

You’re not stuck because you lack strategy.

You’re stuck because you’re addicted to being needed.

And that addiction is invisible, socially rewarded, and absolutely lethal to scaling.

Most coaches and consultants entered this work because they genuinely care. They’ve felt the pain of being unseen or unsupported in their own past, so they became the person they once wished existed for them. That empathy is your superpower in the room with a client.

But the same wiring that makes you exceptional at holding space for someone else’s transformation becomes the exact thing that keeps your business small, stressful, and one person away from collapse.

You get a hit of meaning every time a client says “I couldn’t have done this without you.”

Your nervous system registers that as safety, as worth, as proof that you matter.

So unconsciously, you start designing your entire business model to keep getting that hit.

You keep the business one-to-one. You underprice because “I don’t want to make it inaccessible.” You say yes to extra sessions, extra support, extra emotional labor. You resist group programs, courses, or team members because “they need my personal touch.”

Deep down, part of you is terrified that if clients become truly independent — or if the business can run without you in every session — then who are you?

That fear never gets spoken out loud at coaching conferences. But it’s running the show for the majority of talented practitioners I’ve watched plateau for years.

This is the layer most people never reach.

They think the problem is marketing. Or niching. Or offer structure.

Those are symptoms. The root is identity-level.

Your self-worth got quietly fused with being the indispensable helper. And every time you try to scale, that old identity fights back with guilt, procrastination, or the sudden urge to “just help this one more person for free.”

I’ve seen it in coaches making $250k who feel like impostors when they consider $10k offers. I’ve seen consultants who could easily productize their process but keep reinventing the wheel for each new client because it feels more “authentic.” I’ve seen brilliant facilitators burn out at the peak of their success because the business finally demanded they step out of the rescuer role — and they didn’t know who they were without it.

The brutal truth: the very thing that makes you an incredible coach in the moment is quietly sabotaging the empire you’re capable of building.

Because real transformation… the kind you actually teach… is about helping people become self-reliant.

Yet you’re running a business model that keeps you (and them) dependent.

The shift that changes everything is this:

You stop being the hero in every client’s story and start becoming the architect of a system that creates heroes without you in the room.

You move from “I have to be there for every breakthrough” to “I design experiences where breakthroughs happen even when I’m not.”

This isn’t about becoming cold or corporate.

It’s about maturing as a leader.

The coaches who break through to seven and eight figures don’t love their clients any less. They just stop confusing love with over-responsibility. They fall in love with building something that lasts beyond their personal bandwidth.

Here’s what that actually looks like in practice for coaches and consultants:

First, you audit every part of your business for hidden “neediness.” Are you the only one who can deliver the transformation? If yes, you’ve built a job, not a business. Document the process. Record the frameworks. Turn your magic into a repeatable system. Your future self (and your bank account) will thank you.

Second, you raise your prices not because the market will bear it, but because charging what you’re truly worth forces you to stop over-delivering and start trusting your clients to do the work. High-ticket clients step up. Low-ticket clients keep you in rescuer mode.

Third, you build assets that create leverage. Group programs. Online courses. A small team of facilitators who deliver your methodology. A community that supports itself. Every asset you create is proof that you are no longer the single point of failure — and that your impact can actually expand without you burning out.

Fourth, you get brutally honest about your own identity. Ask yourself: “What am I afraid will happen if my clients no longer need me personally?” The answer is usually some version of “I’ll be irrelevant” or “I won’t feel valuable.” Sit with that fear. Feel it. Then choose the new identity anyway: the leader who equips thousands instead of saving dozens.

The coaches who make this shift report something wild: their clients actually get better results.

Because when you stop needing to be needed, you create the conditions for real empowerment. You model the exact independence you’re teaching. And ironically, people become even more loyal to a coach who sets them free instead of keeping them hooked.

This work was never supposed to be a lifetime of 1:1 calls and emotional labor.

It was supposed to be a vehicle for massive, leveraged impact… while you live the freedom you help others create.

The addiction to being needed feels noble. It gets you praise. It feels meaningful in the moment.

But it will quietly keep you small, tired, and secretly resentful while the coaches who break the pattern build something that outlives them.

You already know how to guide people through hard identity shifts.

Now it’s time to guide yourself through the biggest one yet.

Stop being the person your clients can’t live without.

Start becoming the leader they never want to be without.

Your business… and every future client you haven’t even met yet… is waiting for that version of you.

The question is whether you’re finally willing to let the old identity die so the bigger one can be born.

Most won’t.

But you? You’ve built your entire career on helping people do exactly that.

Now do it for yourself.

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Health & Fitness

The Health Planning Habits That Support Long-Term Success

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Image Credit: Joel Brown - Addicted2success

Most people think about health planning only when something forces them to.

A medical bill arrives unexpectedly. An insurance issue appears during treatment. A diagnosis changes how future care needs are viewed. Suddenly health planning becomes urgent instead of preventative.

The problem is that long-term health stability is usually shaped by smaller habits built quietly over time, not just by major decisions during emergencies.

That includes physical health habits, of course, but it also includes how people approach insurance coverage, preventative care, financial preparation, and long-term healthcare planning before problems become immediate.

The families who navigate healthcare stress most effectively are often not the ones avoiding every issue entirely. More often, they’re the ones who built systems early enough to make difficult situations feel more manageable later.

Consistency Matters More Than Perfection

A lot of health advice still revolves around extreme change.

Perfect diets. Aggressive routines. Complete lifestyle overhauls.

In reality, most long-term health success comes from consistency people can realistically maintain for years instead of months. Small preventative habits tend to matter more than dramatic short-term efforts that collapse under pressure.

That principle applies financially too.

People often spend more time researching investment strategies than understanding their healthcare coverage or preparing for future medical costs. But healthcare instability can disrupt long-term financial plans surprisingly quickly when households are unprepared for how expensive even routine care can become over time.

The practical side of health planning is becoming harder to separate from overall financial planning now than it used to be.

Preventative Planning Reduces More Stress Than People Realize

One overlooked benefit of health planning is emotional stability.

People who understand their coverage, maintain preventative care routines, and think ahead about healthcare decisions often describe feeling less overwhelmed when unexpected situations happen. The goal is not eliminating uncertainty entirely. That’s unrealistic.

The goal is reducing how chaotic healthcare decisions feel under pressure.

That’s one reason broader conversations tied to healthcare and health insurance have expanded significantly over the last several years. Rising costs, changing coverage structures, and increasing healthcare complexity have made long-term planning more important for average households than many people expected.

Healthcare is no longer something most families can comfortably approach reactively forever.

People Underestimate How Quickly Healthcare Costs Compound

One reason health planning habits matter so much is that healthcare costs rarely arrive in one dramatic moment alone.

More often, they build gradually:

  • recurring prescriptions
  • specialist visits
  • ongoing treatment plans
  • insurance deductible increases
  • long-term care considerations
  • unexpected procedures layered on top of existing expenses

Families often absorb these costs incrementally until they realize how much financial pressure accumulated over time.

That gradual buildup is part of what makes proactive planning valuable. People who think ahead about coverage structures, emergency savings, provider networks, and preventative care tend to adapt more smoothly when healthcare needs eventually increase later in life.

The difficult part is that many households delay these conversations because they feel healthy right now.

Healthcare Decisions Have Become More Complicated

Another challenge is that healthcare systems themselves continue evolving quickly.

Insurance structures change. Telehealth expands. Employer-sponsored benefits shift. Prescription pricing fluctuates. Patients now carry more responsibility for understanding deductibles, provider networks, and out-of-pocket exposure than previous generations often did.

That complexity creates decision fatigue.

Even relatively organized households sometimes feel uncertain about whether they’re making good healthcare choices because the systems themselves are difficult to navigate confidently. A lot of current health insurance trends discussions reflect this larger issue, healthcare planning is becoming less about isolated medical events and more about long-term sustainability across entire households.

People want predictability, but healthcare systems increasingly feel harder to predict.

The Most Effective Health Habits Usually Feel Boring

One thing people rarely admit is that good long-term planning habits are often not particularly exciting.

Scheduling preventative appointments. Reviewing insurance annually. Building emergency savings slowly. Staying physically active consistently. Maintaining realistic routines instead of dramatic cycles of burnout and reset.

None of those habits feel dramatic at the moment.

But over long periods, they create stability that becomes incredibly valuable once life gets complicated. The people who navigate healthcare stress most effectively are often the ones who built ordinary systems early instead of waiting for perfect motivation later.

That applies financially and physically at the same time.

Why Long-Term Success Depends on Adaptability

Health planning is ultimately difficult because people’s lives keep changing.

Careers shift. Families grow. Aging parents require support. Medical needs evolve. Financial priorities change over decades in ways nobody predicts perfectly in advance.

That’s why the strongest long-term health planning habits are usually flexible rather than rigid.

The goal is not building a flawless plan that never changes. It’s creating enough structure, awareness, and preparation that future adjustments become manageable instead of overwhelming.

Most people cannot control every future health outcome. They can, however, build habits that make uncertainty easier to navigate when it eventually arrives.

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Entrepreneurs

The Silent Killer of Entrepreneurial Dreams (And How to Make Sure It Never Takes Yours Down)

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Image Credit: Joel Brown - Addicted2success

You started with fire in your belly. The vision was crystal clear. But somewhere along the way the doubts crept in. The “what if I’m wrong” thoughts. The comparison to everyone else’s highlight reel. The quiet voice that says maybe you should just play it safe and get a real job.

That voice is the silent killer. Not cash flow problems. Not bad hires. Not even market shifts. It’s self-doubt that quietly talks most entrepreneurs out of their biggest breakthroughs.

I’ve been in rooms with founders who’ve raised millions and still battle it daily. The difference between those who push through and those who fold isn’t talent or luck. It’s how they handle the internal noise.

The game-changer is learning to treat doubt as a signal, not a stop sign.

Every time that voice gets loud, it usually means you’re on the edge of something important. Growth lives right outside your comfort zone. The entrepreneurs who scale don’t silence the doubt—they thank it for showing up and then take the next step anyway.

Here’s how to make that practical.

Keep a “proof file.”

Every win, every positive customer note, every metric that moved in the right direction. When doubt hits, open it. Evidence beats emotion every single time. Most founders are terrible at remembering their own wins. They move the goalpost so fast that yesterday’s victory feels ordinary by today. A simple document or folder where you collect proof changes the internal conversation. It becomes harder to believe the doubt when you have a running list of times you were wrong about your own limits.

Surround yourself with people who are playing a bigger game.

Isolation breeds doubt. A strong peer group normalizes the struggle and reminds you you’re not crazy. The entrepreneurial path is full of invisible landmines. Having people who’ve stepped on a few of them—and lived to tell the tale… makes the journey feel less lonely and more possible. Find masterminds, find mentors, find founders a few steps ahead of you who are willing to be honest about the hard parts.

Reframe failure as data.

Every setback is just information about what to do differently next time. The fastest learners treat mistakes like tuition, not tragedy. This doesn’t mean you celebrate failure or become reckless. It means you extract the lesson quickly and move forward without carrying the emotional weight longer than necessary. The founders who win long-term are the ones who fail fast, learn faster, and keep their identity separate from any single outcome.

Get brutally clear on your “why.”

Not the surface-level money or freedom story. The deep one that still lights you up even when the work sucks. Reconnect with it daily. When doubt shows up, it’s often because you’ve lost sight of the deeper reason you started. Spend time with that reason. Write it down. Say it out loud. Let it remind you that the discomfort is temporary and the mission is bigger than the fear.

And finally, give yourself permission to be in process.

Most entrepreneurs compare their chapter one to someone else’s chapter ten. They see the polished results and forget the messy middle that every successful founder had to walk through. Your story isn’t over. It’s not even close. The doubt you feel today might be the exact thing that forces you to get clearer, stronger, and more intentional than you’ve ever been.

The path of entrepreneurship was never meant to feel safe. That’s the whole point. It forces you to become the kind of person who can handle bigger problems and bigger wins. Doubt will show up. It always does. But it doesn’t get to drive.

You do.

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Success Advice

Long-Term Success Includes Preparing for Financial Freedom

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Image Credit: Joel Brown - Addicted2success

A lot of people associate long term success with visible milestones.

Career growth. Promotions. Business expansion. Higher income. Buying a home. Reaching professional goals that once felt far away.

Those things absolutely matter, but many professionals eventually realize something uncomfortable along the way: external success does not automatically create financial freedom.

It’s possible to earn more than ever while still feeling financially stretched. It’s possible to build an impressive career while postponing long-term planning year after year because life keeps getting busier. And it’s surprisingly common for financially successful people to feel uncertain about whether they’re actually building stability for the future or simply keeping up with the present.

That disconnect tends to become more obvious with time.

Professional Success and Financial Stability Are Not Always the Same Thing

One of the biggest misconceptions around wealth-building is the assumption that higher income naturally solves long-term financial concerns.

In reality, increased income often creates more complexity instead of simplicity.

Expenses usually rise alongside earnings. Career demands increase. Families grow. Tax situations become more layered. Many professionals reach a point where they are managing strong incomes but still feel unclear about how everything connects long term.

That’s where financial freedom starts meaning something different.

For some people, it means retiring early. For others, it means having enough flexibility to step away from high-pressure work if needed. Sometimes it simply means reducing financial anxiety enough that major life decisions no longer feel controlled entirely by income requirements.

The definition varies, but the underlying goal tends to stay the same: creating more control over the future instead of remaining financially reactive forever.

Most People Delay Long-Term Planning Longer Than They Expect

Interestingly, many highly capable professionals postpone long-term financial preparation not because they are irresponsible, but because life keeps demanding attention elsewhere.

There’s always another immediate priority:

  • career transitions
  • raising children
  • paying down debt
  • helping family
  • buying property
  • managing rising costs

Future planning becomes something people intend to “focus on later” once things calm down.

For many households, things never fully calm down.

That’s why preparation often works better when it becomes part of ongoing decision-making rather than a future project people keep postponing. Small consistent decisions usually matter more over time than dramatic financial overhauls done once every few years.

Preparing for the Future Requires Asking Better Questions

At some point, many professionals stop focusing only on how much they are earning and start asking broader questions instead.

Questions like:

  • What kind of lifestyle do I actually want later in life?
  • How much flexibility matters to me?
  • What happens if my priorities change?
  • How prepared am I for uncertainty?
  • Am I building long-term stability or simply maintaining momentum?

That shift in perspective is important because financial preparation becomes more effective once it connects to real-life priorities instead of abstract milestones alone.

Resources tied to questions to ask about retirement planning often become useful during this stage because they help people think more holistically about what long-term security actually looks like beyond account balances alone.

Financial Freedom Depends on More Than Investments

A lot of conversations around long-term wealth focus heavily on market performance, savings rates, or portfolio growth.

Those things matter, but financial freedom is rarely built through investments alone.

Behavior matters just as much.

Consistency matters. Lifestyle inflation matters. Emotional decision-making during uncertain periods matters. The ability to stay flexible without abandoning long-term goals matters too.

Some people with relatively moderate incomes build strong long-term security because they maintain sustainable habits over decades. Others earn significantly more but struggle to create lasting stability because short-term pressure constantly reshapes their financial decisions.

The emotional side of money usually affects long-term outcomes more than people initially realize.

The Goal Is Usually More Freedom, Not Just More Money

One thing many professionals eventually realize is that financial goals are rarely just about accumulating wealth endlessly.

More often, they’re tied to freedom.

Freedom to make career decisions without panic.
Freedom to support family without constant financial strain.
Freedom to slow down if priorities change later in life.
Freedom to navigate uncertainty without feeling trapped financially.

That’s part of why conversations around retirement planning have become more personal and lifestyle-focused over time. People are not simply trying to reach a number anymore. They’re trying to build flexibility into their future.

And flexibility usually requires preparation long before people feel fully ready to prioritize it.

What Long-Term Success Actually Starts to Mean

Over time, long-term success becomes less about outward achievement alone and more about sustainability.

Can your financial life support the life you actually want later?
Can you adapt if priorities shift?
Can you handle uncertainty without constantly feeling financially fragile?

Those questions matter because success eventually becomes harder to enjoy when financial pressure continues following every major decision.

Preparing for financial freedom does not require perfection or immediate certainty. It usually starts with creating enough structure, consistency, and long-term awareness that future decisions feel driven by choice rather than pressure alone.

That’s often the version of success people value most once they’ve spent enough time chasing the visible kind.

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