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3 Reasons Acting with Integrity Leads to Success

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Word is bond

A few years ago, a customer in my software business paid upfront for a round of changes to their custom software application. It wasn’t an issue until the customer changed their mind.

I don’t mean the customer decided to change something in the original scope. The customer chose to execute the project with another company with little warning. After 18 months, the customer said they wanted a new confidentiality agreement. The agreement would prohibit my firm for working with other companies in the same field.

We tried to negotiate a reasonable arrangement, in good faith. Unfortunately, the customer was adamant. We could not sign an agreement limiting our ability to do business.

So, we proceeded to wrap up business with the customer. We turned over credentials and documentation to the software. We tried to do the right thing; make sure the next vendor could continue the project.

But, what about their upfront deposit? The obvious answer was we should refund it. However, I cannot say it was the easiest decision to make. Honestly, it was hard. I had worked diligently with them the last year and was looking forward to the future revenue. How dare the customer try to change the terms of our business arrangement midstream?

“The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.” – Bob Marley

It was only after wrestling with the implications of not giving the refund that I made the right decision. Even if you are “wronged”, there are consequences of not acting with integrity.

Here are 3 reasons why acting with integrity leads you to success:

1. Employees Are Watching You

The first reason I considered when making the decision was, how is this going to impact my relationship with my employees? They knew the customer had paid us a 4-figure advance.

If I was willing to short the customer, would I do the same to them? How could this influence how they viewed their job, their responsibility to customers and my responsibility to them?

In reflecting on the possible outcomes, I realized if they saw me act without integrity with a customer, it would diminish their trust in me. They might wonder if their next paycheck would be on time.

Also, it would reduce their enthusiasm for what we do. My team might cease to go the extra mile for the customer or simply spend more time on social media rather than serving. Intellectually, I knew this, but reflecting on the scenarios above helped me to get comfortable with the decision emotionally.

2. Customers Are Talking About You

The second reason I considered was, how is this going to affect what is said about us? Obviously, this customer was not going to be a customer going forward. However, they will talk to other companies.
It is common sense that referrals are the preferable form of marketing. We often think of a successful customer talking to future customers. Yet, a customer who “switches” will also tell a story.

I wanted the story they told to be a positive one. It would probably go something like, we were not able to reach an agreement on XYZ. And, they will remember concluding the relationship with integrity.

Hopefully, their story will end like this, “I think they would be a good match for you because they always treated us honestly.” The reputation that proceeds from an ending can still be a good one.

“Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not.” – Oprah Winfrey

3. You Have to Live with Yourself

The third reason I considered was, how am I going to feel about myself after this decision? If I am proud of the decision, it will strengthen my self-image. Otherwise, it will weaken it.

I might feel good for a while by making them pay. Over time, the feeling will fade, and I will be left with the voice of my conscience. If it is negative, it will haunt me. Sometimes, I do not consider the impact of a decision on myself. Whether I realize it consciously or not, it is there, and it makes a difference. Even if I tell myself I can live with it, in the long run, I cannot.

To function at my best, I need to remove any thought of acting unethically. If I do something without integrity once, it will be easier to do it again. And, it will influence my view of what success is.

The next time you are facing a challenging decision, ask yourself three questions. How will this impact my co-workers? How will it impact what customers say? And, how will it impact my view of myself?

How has acting with integrity helped you in tough situations? Please leave your thoughts below!

Kirk Bowman is the founder of Art of Value, a pricing consultancy in Dallas. He is the host of the Art of Value Show, a weekly podcast exploring the business model of value pricing for professional services. In 2010, Kirk changed the business model at his software company, MightyData, from hourly billing to value pricing and grew revenue by 55+% the first year.

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How Your Friends Determine Whether You Succeed or Not

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Can anyone do without having friends? We all have our friends, we share ideas with them, talk together, have fun, and fight. Yes, that’s the baseline of friendship. But, do you know that aside from you, your friends can determine whether you achieve success or not?

There are two things in friendship which are the ability to ”love” and the ability to “influence”. This means you are loved and you are influenced. How do your friends affect your success in life? How are they one of the biggest deciding factors of your success? Let’s find out.

What type of friends do you keep? 

First, what type of friends do you keep? Who do you call your best friend? There are two different kinds of friends, good friends, and bad ones. A lot of people have lost their pathway to success and some have also found their road to success all because of the friends they keep, the people they mingle with. 

Who is your best friend? Answer carefully. Having a best friend means you find each other compatible and understanding. Analyze who your best friend is. If your best friend has not motivated you to do something positive, if who you call your bestie has never given you positive advice, lastly if your best friend has never informed and advised you on your shortcomings, then you don’t have a best friend.

This quote tells us “birds of the same feather flock together”. Countless people have changed from their good nature into a bad one all because of friends. One thing to note is, “negative people move with negative aura”. If your best friend is filled with negativity inside-out then you will surely be affected by his/her negative aura.

They influence your success with positivity or negativity 

The friends you keep can either influence you with positivity or negativity because your friends have the power to change your kind of person completely. 

This is how your friends influence you:

  1. They influence you indirectly with what they do
  2. They influence you directly by teaching and giving you advice 

Yes, that is how they influence you. For instance, you watch a movie and you like the way the actor walks. The question is if you truly like the way the actor walks, won’t you try to imitate the actor? Of course, you will.

Just the way you imitate the actor is the same way your friends can influence you with their character. However, the funny part is, they don’t have to teach you to do things like them. You just find yourself imitating and copying them gradually.

An important question to ask is, are you imitating a good friend or a bad one? If you imitate a good friend then you will be good, but if you imitate a bad person, you will surely become a bad person.

Everyone wants to succeed, a good friend will always teach, enlighten, and motivate you for success. A bad friend will only motivate you to do evil things (smoking, drinking, fight, envy,).

And you should know that things like that are a great enemy of success and even of God. So, if you have these bad elements in your life, how will you achieve success? There is no way!

And also, they can teach and advise you directly. But, what do your friends teach you? When you ask them for advice do they inspire you positively or teach you the bad stuff.? A lot of people have regretted lifelong decisions just by listening to the advice of friends. 

The company you keep has the power to influence and change you. Never forget that a positive influence will teach, motivate, and brush you up for success. While a negative influence will inspire you to become a bad person, change your good nature, and leave you with regrets in the end.

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The 3 Step Process to Building a Profitable Pitch

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As a communication coach, one of the top questions entrepreneurs ask me is how to deliver a winning pitch to potential investors. They want to know if there’s a magic formula to get an investor to say yes and buy into their dream and their business. (more…)

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The 4 Pillars of Wealth and Abundance

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Have you ever wondered what the formula for a wealthy and abundant life is? Many people have. Lots has been written about the subject of wealth creation and living an abundant life. It was a breaking point in my journey and pursuit of success when I found out that there is a clear path to achieve success in life. Thanks to those who have shared their journey, we can clearly see and follow the principles of prosperity. (more…)

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Here Are 4 Reasons Why You Should Have a Podcast, Youtube Channel or Online Show

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why you should have a podcast
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Confidence comes from a place of strong understanding of self. After close to three years on radio, I’ve grown from a shy introvert to a shy introvert with an extrovert persona. When the mic is turned on, I can channel a version of myself that some say is attractive, strong, and of course, confident but it wasn’t always this way.

What I want to share with you is what I discovered on this journey into broadcast that you can apply to your life, your ventures, and your personal development. This doesn’t require any fancy gear. It does require a leap of faith on your part because once you go down the road of media; it can change your life.

1. Perceived Expertise

When you go to a doctor, you expect their knowledge will guide them to a solution to your problems. When you have a show, you become your listeners’ doctor. For all the multiple thousands, maybe millions, of YouTube channels, podcasts, and user-created content in the world, each person that gets behind a mic takes a position on their passion, their opinions, and their themes.

They challenge the status quo for the benefit of their listeners in hopes to entertain and educate. With consistency on your side, those fans place you on a platform and give you permission to influence them.

2. Global Acknowledgement

One of the benefits to increasing confidence is when you receive thank you notes from people you may never meet. The feeling of enriching someone’s life from halfway around the globe, provides validation you’re enhancing someone else’s life with your wisdom and your wit.

The very first time I was told I was making a difference in someone’s life in a country other than my own, I felt like I caused massive impact that transcends my circle of influence. When you experience just how much you can cause impact and it comes back to you, it’ll change your worldview.

“Be grateful for what you have and stop complaining – it bores everybody else, does you no good, and doesn’t solve any problems.” – Zig Ziglar

3. Backed By Numbers

One of the most exciting ways to measure success is to quantify your growth. It’s not enough to just broadcast. Having subscribers and downloads helps to know, numerically, how well you’re doing. Word of caution. This can be a way to set yourself up for distress because of number envy but if you understand what the numbers mean; you can control the narrative of the numbers.

The major number that makes most people smile is 10,000. I’d advise it to be 1. Here’s why. As you grow in your industry, so does your reach. If you learned that the one person that subscribed totally changed for the better because of you, wouldn’t that be worth the effort?

4. Effective Communication

While it’s not talked about much, having a show is documentation. You create a dynamic account of your life, your industry, and the pulse on what’s important simply by having a show. When you find a channel to improve your communication skills, you demand attention and people will listen to you. You become more trusted as a leader and people will follow you once they believe you can lead them to their wants and needs.

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins

These insights have helped many people become leaders and, ultimately, move others to their best selves. It’s worked for me and I hope it works for you. At the end of the day, it’s all about showing up and showing out.

Have you ever thought about having a radio show? If so, what would you talk about? Let us below!

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