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4 Steps to Accepting and Acting on Negative Feedback

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All feedback is good, but not all feedback is positive. We’re often subject to negative feedback at work for different scenarios such as missing a performance target set by the organization or developing a high-end product idea that flopped after testing.

Regardless of the reason, accepting negative feedback can be difficult—especially if there is pressure across the board to perform in the face of perpetual downsizing, outsourcing, or consolidation.

It can be even harder if you’re just starting out. It’s easy to take the feedback as a personal affront. But nothing could be farther from the truth. Performance feedback isn’t meant to insult or demean, it’s an attempt to rehabilitate.

Think about it, why would your supervisor take the time to talk it out if they’d already given up on you? Because motivating a team also means holding team members accountable for what’s not working. Receiving feedback is a chance to improve and better support those around us.

So next time you’re called into the boss’ office for feedback, consider these four steps below:

1. Detach – Remember that it’s not personal

The first step is to detach, emotionally that is. Before the conversation starts, remind yourself that this feedback is based on job performance and factors that include objective data. It has nothing to do with how nice you are, how fun you are around the office, or how you live your life away from work.

Your supervisor is trying to do their job as well as you’ve been trying to do yours. They feel that talking to you now is vital for your own well-being as a team member and for the team as a whole. If there’s something you’re doing that needs to be better, they have a responsibility to everyone on the team to tell you—and early enough so you can address it and make the end result better for everyone.

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.” – Elon Musk

2. Information – Focus on the data

Your supervisor’s description of your performance should be specific and actionable, so listen first and take careful notes as you pick up on themes. The earlier you try to respond, the more likely you will appear defensive and only out to present your ‘side’.

If you focus on listening and taking down what observations they have, you are more likely to capture what needs improvement. If you’re focused on improving those things, you’ll ultimately grow and be successful in supporting the organization and remaining an asset to those around you.

3. Vision – Create an image of what improvement looks like

The conversation is over. You’ve left the office and are back in your workspace. Review your notes and think about what your supervisor said. It’s time to work on the counter-image—what does improvement look like? This is an exercise in setting and realizing a vision.

Imagine what it looks like for the opposite of the feedback to be true. Don’t think about the steps to get there yet. Focus on ‘winning’ the situation, accounting for each observation your supervisor provided and experiencing success. Develop a narrative that you can see the same way you can watch a television series play out.

Got the image? Now plan your steps, in reverse from the vision you have to the moment you find yourself in now. You must have a vision of where you’ll end up before you can plan the steps to get there, otherwise you’ll set out on a path that leads nowhere—and therefore never ends.

“Try not to become a man of success, but rather try to become a man of value.” – Albert Einstein

4. Empathize – Put yourself in the shoes of those around you

This is the most important step. Your supervisor felt it was the best thing for you and the team to tell you where you fell short and afford you a golden opportunity to do better. The truth is the conversation was likely as difficult for them as it was for you. Having to tell a teammate they’re not meeting standards can eat away at a manager, and is challenging because they must now consider what happens if you’re unable to improve.

You both have the organization’s best interest in mind. Feel what it’s like from their side, what it takes to manage the team and support everyone while meeting performance milestones set by senior leadership. Then think about the team around you.

What are they hoping to see from you? What can you do to help them focus elsewhere in the organization where there’s more work to be done? If you can push the envelope of improvement and get your team moving forward, it allows others to worry about the bigger problems ahead that will take everyone’s effort to solve.

Feedback is a tool for improvement, for yourself and those around you. If you’re receptive, you’ll engender trust and remain as an asset to the organization. That goes for managers, too.

Feedback is a two-way street, so if you’re that supervisor, remember to solicit feedback from your employees on a regular basis and rely on these same four steps to improve and look positively to the future.

How do you deal with handling negative feedback? Let us know your tips for others!

Image courtesy of Twenty20.com

Arun Chittur writes and consults on leadership, training, and development with nearly 20 years’ experience in the military, education, and biotechnology. His mission is to help teams find meaning in what they do and realize lasting vision. His writing has appeared in platforms such as Thrive, Assignment Magazine Online, and more. He works with teams, public and private, to craft a vision for the future and live it out through adaptive personal and team development. Please visit www.enabledword.com for more information and to join the conversation.

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2 Comments

2 Comments

  1. vipul rathod

    Dec 6, 2018 at 12:35 am

    Always go for quality not quantity.

  2. Harsh

    Dec 3, 2018 at 6:38 pm

    I can relate to it. Detaching myself from the negative things has always worked. But we have to do it sensibly and gracefully

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Life

8 Things You Can Do to Rise Above Failure and Attain Success

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Highly successful people have tasted failure more than success. Whether its Nikola Tesla or Michael Jordan, everyone had his/her fair share of failures before rising to the pinnacle of success. Yet, most people I know are averse to the idea of failure.

When ambition fuels your desires, you become so conscious about avoiding failure that you forget to learn how to cope with it when you actually experience it. So, when you come face-to-face with adversity, it often overwhelms you.

This brings us to the question, how can you train yourself to overcome these difficulties and use them to your advantage? Here’s how:

1. Acceptance is important to overcome failure

When the going gets tough, one of the most frustrating things you may get to hear is “stay positive.” The idea of positive thinking has been misconstrued, misused, and abused continuously. Contrary to popular belief, positive thinking has nothing to do with smiling and being happy with everything that happens to you all the time. Anyone who preaches that is either lying or crazy.

Use positive thinking to learn, grow, and evolve from the experiences we gather in life. Positive thinking simply means that if you are faced with a setback, you work hard to overcome the challenges. When you experience hardships, it is alright to feel upset and disappointed. Our objective, however, is not to stay down.

2. Be honest with yourself

The most crucial part of dealing with a failure involves pausing for a couple of minutes and pondering over what happened. You need to be completely honest with yourself on why it happened.

It is easy to pull out the Smartphone, turn on the laptop or find other forms of distraction. Most people would do anything to distract themselves and keep their eyes shut to the mistakes they have made.

However, if you don’t confront, you don’t learn. And if you don’t learn, then you are setting yourself up for failure again. Albert Einstein famously stated that it was insane to do the same thing over and over again and expect a different outcome. If you don’t derive a lesson out of mistakes and failures in life, then you are doomed to keep repeating them, whether you realise it or not.

“Failure is simply the opportunity to begin again, this time more intelligently.” – Henry Ford

3. Don’t beat yourself up over a temporary setback

When you have experienced a setback, many of you may succumb to the feeling that you’ll always keep failing. It is easy to convince yourself that you are indeed a failure. Don’t let such destructive ideas or thoughts creep into your head. Instead, keep reminding yourself that just because you failed today, it doesn’t mean you’d fail the next time as well.

It is also important that you treat your failure as a passing phase. When you keep moving forward, focus on the right things, and keep learning. Perceiving the setback as a temporary phase rather than something permanent is vital to developing an optimistic attitude in life.

4. Focus on nurturing and improving yourself

Failures don’t discriminate, and it comes to everyone at some point. The trick lies in learning to deal with it and what you do about it that makes all the difference. In many cases, failure happens because a person wasn’t prepared, didn’t invest time on planning or was ill-equipped. It can also be because Lady Luck decided not to shower her favours.

Except for the last one, the rest of the issues can be fixed. Prepare a list of all the things that you think resulted in your failure. Start working on them one at a time. Do everything in your capacity to rectify, improve, resolve, and develop.

5. Find inspiration and support in abundance

Interacting with someone close can be more helpful than you think. You can also learn from people who have been through similar situations and have achieved what you hope to. Gain insights on how they managed to sail through the setbacks or low-points before and during the moment of success.

Or you can gain the motivation or enthusiasm by listening to someone else from an audiobook or podcast for maybe 30-60 minutes. It doesn’t have to be focused on your current setbacks.  Change your mood and mindset back towards optimism again.

6. Adopt a constructive approach and learn from the adverse situation

Consider it as valuable feedback and take home something you can implement in the process of overcoming your failure. The following are some of the questions you need to ask yourself:

  • What is the lesson for me?
  • How can I rectify myself to avoid making the same mistake and do better next time?
  • What can I do to enjoy guaranteed success?

You don’t need to rush through the process. Some of the answers may be immediate, while others might take an hour, a day or even a week to pop up. The significant thing is to start thinking about the situation from this perspective. Also, you need to be constructive about things rather than getting stuck with denial, negativity and apathy.

7. Stop mulling over and move on

Processing the situation and accepting it is the ideal way to deal with failures. Any individual who has experienced failures will know that it is quite easy to stay stuck in the loop of similar thoughts. In fact, this may go around and around for weeks or even months.

Now, in order to be free from this trap, the one habit that might help you is the set of questions like the ones shared above. You can also create a rough plan for how you wish to move forward from here. So, take some time to sit down and write them down.

“Success consists of going from failure to failure without loss of enthusiasm.” – Winston Churchill

8. Purge out all the negativity

Another impactful way to handle the emotional meltdown and the thoughts that emerge from experiencing failure is to purge out all the negativity. In order to let everything out, you need to confide in someone close to you. There are two ways to go about it: Engaging in a conversation with someone will allow you to see it from a different perspective. The person you talk to can assist you in grounding yourself in reality again and motivate you to look for a way forward.

Or you can simply vent about it while the other person who is listening can sort things out for you. He/she can help you accept what happened and boost your spirit by instilling a sense of hope.

The significant thing to remember is that while you can’t stop obstacles from appearing in life, you can devise smart ways to handle them. If you persevere, you can easily discover opportunities that have been waiting for you on the other side. Now, as you become more efficient at dealing with the failures, you will allow yourself to see the positive side in even the toughest of scenarios.

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Life

How Stress Can Actually Improve the Quality of Your Life

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Naturally, those of us who experience less stress in our lives are more likely to succeed. So, it’s important that you learn how to reduce your daily level of stress, right? Maybe not. Recent research has shown the common wisdom about stress might be dangerously inaccurate. Psychologists tracked the health of 30,000 adults in the United States over an 8-year period. Participants were asked two important questions:

1.    “How much stress have you experienced in the last year?”
2.    “Do you believe stress is harmful to your health?” (more…)

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Life

The Truth About the Law of Attraction

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When we want something, we generally imagine the form it will take when it manifests. If we’re not careful, however, we can find ourselves attached more to the imagined form than the actual desired outcome. This is like placing an online order and expecting it to come in a blue box shipped by UPS. If we then receive a red box delivered by FedEx, we might not realize that it’s what we ordered, and never even open it!

For example, most of us say that we want money, but when money comes in the form of a free coffee or a gift or a discount, we don’t see it for what it is. We overlook it, and maybe we even say “No, thanks” and decline the gift which is, in one way or another, still money. In doing so, we fail to appreciate the value of the discount, the gift, or the freebie. If it isn’t cash being handed to us, we don’t see it as a manifestation of our desire.

The law of attraction is a funny thing.

It is much more complex and much more intricate than what it seems to be and yet, at the same time, it’s so very simple: We always get what we want. We always receive more of the energy at which we vibrate. Always.

However, if we’re acting from the energy of “I don’t deserve it” or “I don’t think I’m worthy,” then whatever it is that we receive will be negated and essentially unseen. On the other hand, if we are open, observant, and maintaining an abundance mindset, we will receive our request on numerous levels and from plentiful sources!

“Whatever the mind of man can conceive and believe, it can achieve.” – Napoleon Hill

This is because we “place our order” not only through our words, but through our actions, our beliefs, and our thoughts.

Last month, I was open to receiving a new client. I didn’t know how it would happen, but I’d set my intention: I was going to get a new client. That night, out of nowhere, I got a message from an old student of mine. She was looking to hire me again as her coach for the upcoming college entrance exams in the U.S. But wait! I didn’t want an entrance exam client.

What I actually wanted was to get life and business coaching clients. This student was my “red box from Fed Ex.” I wanted to decline at first, but as I was about to reply, something made me stop. I asked myself, “Why am I rejecting this?”

This student is an amazing client. She pays on time. She’s not needy. She does her part. Best of all? She doesn’t short-change me. So I said yes, because I realized that the Universe was simply responding to the essence of my desire.

You see, my “Big Why” in everything I do has always been to facilitate an accelerated personal and business growth for my clients, and this student fit the bill in every way. She wanted the personal growth, she was ready to go all in and she reached out to me.

It didn’t look like the package I was expecting so I didn’t recognize it at first—and I nearly turned it away—but she was the perfect answer to my request.

Serving people like her has always been a driving force in my life.

The Universe knows that. It also knew that I wanted a client asap so that I could re-invest the money into my business, so it responded in the most ideal way… but in an unexpected form. And I came so close to missing it!

How many times have I missed other opportunities like this? How many times have I dismissed a “red box” because it wasn’t “blue?” I’ll never know. But I do know that, had I not stopped myself from sending a “No, thanks,” I would have felt as though the Universe wasn’t listening.

That’s the thing: the Universe is always listening.

The more open we are in receiving, the more we thrive. The more open our energy is, the greater the possibilities. Don’t just return that red box to the post office and keep waiting on a blue one. Ask yourself, first and foremost, if what you’re receiving at the moment matches up with your underlying desire.

See yourself living in abundance and you will attract it.” – Rhonda Byrne

The key is to be willing to receive anything and everything. How? Keep on reading1

1. Get clear on your “underlying desire.”

Identify exactly what it is that you really want—in my case, it was an ideal client (underlying) as opposed to a coaching client (surface)—and focus on that. Clear out all the mental noise and static that clouds your awareness.

2. Be flexible

Keep your eyes and mind open for anything that fits the description. When you ask for money, recognize that free coffee for what it is: $3 you were going to spend anyway, that can now remain in your pocket. Every penny on the ground, every coupon, it’s all money.

3. Keep an attitude of gratitude.

The more you appreciate what you have, the more that comes your way. Your grateful mindset opens the energetic door for more to flow your way, because “where attention goes, energy flows.” The more you focus on the things you want, the more you will draw them into your experience.

Remember, that the Universe responds to our requests in whatever way fits best within the big picture.

It’s a picture so big that we couldn’t possibly begin to see how it comes together. Trust it. Know that when you ask, you will receive. It may not come in the form you anticipate, but always in a form that responds to your underlying desire. You just have to be ready to see it.

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Life

7 Simple Ways to Master Your Emotions When Making Decisions

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A lot of people have big regrets when lying on their deathbed. These regrets are often related to bad decisions or decisions not taken. Thus, as it turns out, decision-making is dependent on great self-confidence. A person who has confidence in their decisions has an easier time making them.

Emotions also play a big role in all of this. This is a debate that has confronted two great thinkers. According to Descartes, “decisions are the product of the rational mind.” In other words, decision-making is essentially based on facts and mathematics.

But this thesis was refuted and proven to be wrong by Antonio Damasio in one of his works called “The Error of Descartes”. This was partly based on the story of Elliott, a kid that was very smart, who had above average rational capabilities, but incapable of making a decision, after a surgery to remove a brain tumor on the surface of his frontal lobes. After all his work in that matter, he concludes that a person who is incapable of emotion is incapable of making the most rational decisions.

The management of emotions is therefore completely inherent to good decision making, especially when making the most important decisions. To this end, here are 7 tips to put into practice to really master your emotions thus making the best decisions possible and never regreting them.

1. Take a step back

You must learn to take the time to identify and understand your emotions. Since physical reactions are emotionally related, also take the time to detect the reactions you have to some of your emotions. To be able to take the distance necessary to make decisions, it’s important to refer to your prefrontal cortex. This is the area of ​​the brain responsible for reasoning. To do so you need to put yourself in a stress-free environment for a few minutes.

“Your life changes the moment you make a new, congruent and committed decision.” – Tony Robbins

2. Breathe

The best way to do this is to learn to breathe deeply. This will allow activating your prefrontal cortex again, therefore, to have better control of your emotions so you do not react to them, let alone to the event that causes these emotions. Do this exercise for at least 15 minutes. It’s amazing how you can train yourself never to react, no matter what the situation. Ideally, let at least 24 hours go by before responding to a situation that would normally cause tension.

3. Pay attention

Once you are in the prefrontal cortex, put one hand on your abdomen, at the level of your intestines, and the other hand on your heart, and take the time to listen. These two parts of the body are the two major centers of vibrations and emotions. This is why it’s important to listen and pay attention to them.

The purpose of this exercise is to become aware of your gut and heart. What you need to remember is that the only person you need to trust is yourself. By practicing this exercise, one thing will become very clear: what the emotion you feel seeks to convey to you about the decision you have to make.

Since everything is energy, first make sure that the vibration of the decision you are about to make and that of your heart and gut are in sync. You will then know whether to go ahead with your decision or reject it based on whether you feel serenity or heaviness.

4. Discern untruths

It is important to know whether your nervousness is the result of an untruth you’ve told yourself. These can corrupt the vibrations that should help you make the right decision. You have to throw out all of these untruths and come to the decision-making without any filter. Stop thinking that you’re unlucky, that you’re in a bad situation, that your life is a failure, or that you are a victim.

5. Become aware of your emotions instead of avoiding them

To become aware of your emotions, you must learn to coach yourself. Ask yourself questions: How did you feel the last time you had to ask these types of questions? What did you get in return? Rename what you felt and the result you obtained from what you decided to do. You will thus be much better at assimilating, understanding, and welcoming your emotions.

6. Be as present as possible

There is no point in focusing on the big events surrounding the decision you want to make. Concentrate instead on the present moment, without analyzing the events. Judge based on emotions rather than the event. By being more present, you will be better able to listen to your emotions and feel them.

Life is a matter of choices, and every choice you make makes you.” – John C. Maxwell

7. Make your emotions your allies

Each of your emotions speaks to you through the physical and physiological reactions that they generate in you. Look to the weight of their impact on you as an indicator. Only by listening to them, using them, and managing them can you manage your emotions.

Habit comes with practice. With time, these 7 points will become much more natural and will become automatic. You will make better decisions for yourself.  This is one of the best ways to not end up with one of the big regrets.

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