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Conflict Management Styles to Overcome Any Situation

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If you’d like to learn how to handle inner conflict so you can overcome any situation, sign up for the free 90-Day Master Class hosted by the founder of Addicted2Success.com, Joel Brown.


Running a business can sometimes be difficult, no matter how much past experience you might have of business management. When you’re a part of any small business management team, having strategies in place to deal with any issues that arise is important. 

Conflict is something that you’re almost certain to come across regularly, if not daily. This means that having the right conflict management style is key, as this can help to avoid issues from escalating further. 

Below are the five conflict management styles and how they can help you find effective ways to deal with situations when they arise:

1. Collaborating Style

This conflict management style involves attempting to find a solution that would be suitable for all parties involved in the conflict – meaning that everyone will be happy with the resolution. This is used instead of simply finding a middle ground, where nobody is entirely satisfied with what has been decided, and this style aims to find a way to create a win-win situation all around. This could be key in a situation where there are several different perspectives to be considered, or when there is an important outcome at stake.

In real-life terms, a collaborating approach aims to resolve conflict so that both parties can benefit, without having to give anything up. This can be a really good way to ensure customer loyalty in the future, and although such solutions can be difficult to decide upon, they can bring great results if you can. 

2. Competing Style

When you decide to adopt a competing conflict management style, you see things only through your own eyes and refuse to consider the viewpoints of other parties in the situation. This could mean that you don’t listen to the opposition and simply push through your ideas and opinions until they are accepted. This style could be used when your rights are at risk, or when a quick decision must be made. 

This could be useful in the real world if, for example, a customer enters your business and is unreasonable and threatening towards you and your staff. It would be a bad idea to let them have what they want, and it is a much better idea to take a stand and stay strong. Although you might lose their business, it is better in the long term that your staff can feel safe and respected in their working environment, so a competing style could be good here. 

“It’s not about money. It’s about the people you have, and how you’re led.” – Steve Jobs

3. Compromising Style

This is possibly the style that most people will be familiar with, as it is seen in everyday life, not only in business. A compromising conflict management style might not be able to give everyone what they want, but it is a good way to find a middle ground that everyone is at least partially satisfied with. This is a good thing to do if you need to try and keep everyone happy, or if reaching a solution is more important than the actual solution itself.

An example of this style in action would be if you have a customer who tries to return a used clothing item to your store. You may not be able to offer a full refund, as the item is used, however, you could give them a gift card to use later. That way, your company isn’t as much out of pocket, and the customer will feel as though they have been taken care of – even if it might not be exactly what they had asked for in the first place. 

4. Accommodating Style

This style prioritizes the needs of others above your own. If you are running a business, you will know that sometimes it is for the best that you can simply keep the peace, even if it means that you must give in on an issue that you had been arguing another point of view for.

This could be a good conflict management style to use if you are trying to appease a customer who has been unhappy with your work or products. Sometimes, you may find that giving in on this occasion could be better for the greater good if it means that the customer in question will continue to work with you in the long term. If the long-term benefits are greater than the short-term losses, an accommodating style could be the ideal choice. 

“Corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse.” – Simon Sinek

5. Avoiding Style

The final style to be discussed is avoiding, which is where certain aspects of the conflict are ignored, in the hope that the issue can be resolved in a different way, rather than by confrontation. Although this will not work in all circumstances, it can work in some.

For example, if you have an unhappy customer on the phone, who is saying that your product is broken, you may know for sure that this isn’t the case. However, to avoid further conflict, it’s not always best to simply state that they are wrong. Instead, by ignoring the issue for now, and offering them a series of tests to carry out, they may be able to conclude themselves without any need for major conflict at all. This could be a good way to keep the peace and avoid tensions from running high.

Ultimately, the conflict management style that you choose will depend very much on the kind of business that you are running, and the situation that you are in at the time.

Once you’re aware of the styles listed above, you will then have the chance to be able to select the best one for your requirements, meaning that you have the highest possible chance of resolving any issues that have taken place. Learning how to carry out these styles effectively will help to make you a much better leader, so there is no doubt that it is more than worth taking the time to consider how you manage conflict, and how this could be improved in the future. 

Which conflict management style resonates most with you and why? Share your thoughts with us below!

Justin Grau joined the US Navy at 17 and served for 8 years. During that time he learned about discipline and commitment, which has translated well to his entrepreneurial journey online. Today he runs multiple websites, including https:/bizdig.co. BizDig was started to provide resources for other entrepreneurs and small business owners out there, from information on management, finance, tech, and reviewing the different software products that can be used to help grow their business.

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How Your Friends Determine Whether You Succeed or Not

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Can anyone do without having friends? We all have our friends, we share ideas with them, talk together, have fun, and fight. Yes, that’s the baseline of friendship. But, do you know that aside from you, your friends can determine whether you achieve success or not?

There are two things in friendship which are the ability to ”love” and the ability to “influence”. This means you are loved and you are influenced. How do your friends affect your success in life? How are they one of the biggest deciding factors of your success? Let’s find out.

What type of friends do you keep? 

First, what type of friends do you keep? Who do you call your best friend? There are two different kinds of friends, good friends, and bad ones. A lot of people have lost their pathway to success and some have also found their road to success all because of the friends they keep, the people they mingle with. 

Who is your best friend? Answer carefully. Having a best friend means you find each other compatible and understanding. Analyze who your best friend is. If your best friend has not motivated you to do something positive, if who you call your bestie has never given you positive advice, lastly if your best friend has never informed and advised you on your shortcomings, then you don’t have a best friend.

This quote tells us “birds of the same feather flock together”. Countless people have changed from their good nature into a bad one all because of friends. One thing to note is, “negative people move with negative aura”. If your best friend is filled with negativity inside-out then you will surely be affected by his/her negative aura.

They influence your success with positivity or negativity 

The friends you keep can either influence you with positivity or negativity because your friends have the power to change your kind of person completely. 

This is how your friends influence you:

  1. They influence you indirectly with what they do
  2. They influence you directly by teaching and giving you advice 

Yes, that is how they influence you. For instance, you watch a movie and you like the way the actor walks. The question is if you truly like the way the actor walks, won’t you try to imitate the actor? Of course, you will.

Just the way you imitate the actor is the same way your friends can influence you with their character. However, the funny part is, they don’t have to teach you to do things like them. You just find yourself imitating and copying them gradually.

An important question to ask is, are you imitating a good friend or a bad one? If you imitate a good friend then you will be good, but if you imitate a bad person, you will surely become a bad person.

Everyone wants to succeed, a good friend will always teach, enlighten, and motivate you for success. A bad friend will only motivate you to do evil things (smoking, drinking, fight, envy,).

And you should know that things like that are a great enemy of success and even of God. So, if you have these bad elements in your life, how will you achieve success? There is no way!

And also, they can teach and advise you directly. But, what do your friends teach you? When you ask them for advice do they inspire you positively or teach you the bad stuff.? A lot of people have regretted lifelong decisions just by listening to the advice of friends. 

The company you keep has the power to influence and change you. Never forget that a positive influence will teach, motivate, and brush you up for success. While a negative influence will inspire you to become a bad person, change your good nature, and leave you with regrets in the end.

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The 3 Step Process to Building a Profitable Pitch

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As a communication coach, one of the top questions entrepreneurs ask me is how to deliver a winning pitch to potential investors. They want to know if there’s a magic formula to get an investor to say yes and buy into their dream and their business. (more…)

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The 4 Pillars of Wealth and Abundance

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Have you ever wondered what the formula for a wealthy and abundant life is? Many people have. Lots has been written about the subject of wealth creation and living an abundant life. It was a breaking point in my journey and pursuit of success when I found out that there is a clear path to achieve success in life. Thanks to those who have shared their journey, we can clearly see and follow the principles of prosperity. (more…)

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Here Are 4 Reasons Why You Should Have a Podcast, Youtube Channel or Online Show

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why you should have a podcast
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Confidence comes from a place of strong understanding of self. After close to three years on radio, I’ve grown from a shy introvert to a shy introvert with an extrovert persona. When the mic is turned on, I can channel a version of myself that some say is attractive, strong, and of course, confident but it wasn’t always this way.

What I want to share with you is what I discovered on this journey into broadcast that you can apply to your life, your ventures, and your personal development. This doesn’t require any fancy gear. It does require a leap of faith on your part because once you go down the road of media; it can change your life.

1. Perceived Expertise

When you go to a doctor, you expect their knowledge will guide them to a solution to your problems. When you have a show, you become your listeners’ doctor. For all the multiple thousands, maybe millions, of YouTube channels, podcasts, and user-created content in the world, each person that gets behind a mic takes a position on their passion, their opinions, and their themes.

They challenge the status quo for the benefit of their listeners in hopes to entertain and educate. With consistency on your side, those fans place you on a platform and give you permission to influence them.

2. Global Acknowledgement

One of the benefits to increasing confidence is when you receive thank you notes from people you may never meet. The feeling of enriching someone’s life from halfway around the globe, provides validation you’re enhancing someone else’s life with your wisdom and your wit.

The very first time I was told I was making a difference in someone’s life in a country other than my own, I felt like I caused massive impact that transcends my circle of influence. When you experience just how much you can cause impact and it comes back to you, it’ll change your worldview.

“Be grateful for what you have and stop complaining – it bores everybody else, does you no good, and doesn’t solve any problems.” – Zig Ziglar

3. Backed By Numbers

One of the most exciting ways to measure success is to quantify your growth. It’s not enough to just broadcast. Having subscribers and downloads helps to know, numerically, how well you’re doing. Word of caution. This can be a way to set yourself up for distress because of number envy but if you understand what the numbers mean; you can control the narrative of the numbers.

The major number that makes most people smile is 10,000. I’d advise it to be 1. Here’s why. As you grow in your industry, so does your reach. If you learned that the one person that subscribed totally changed for the better because of you, wouldn’t that be worth the effort?

4. Effective Communication

While it’s not talked about much, having a show is documentation. You create a dynamic account of your life, your industry, and the pulse on what’s important simply by having a show. When you find a channel to improve your communication skills, you demand attention and people will listen to you. You become more trusted as a leader and people will follow you once they believe you can lead them to their wants and needs.

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins

These insights have helped many people become leaders and, ultimately, move others to their best selves. It’s worked for me and I hope it works for you. At the end of the day, it’s all about showing up and showing out.

Have you ever thought about having a radio show? If so, what would you talk about? Let us below!

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