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Conflict Management Styles to Overcome Any Situation



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If you’d like to learn how to handle inner conflict so you can overcome any situation, sign up for the free 90-Day Master Class hosted by the founder of, Joel Brown.

Running a business can sometimes be difficult, no matter how much past experience you might have of business management. When you’re a part of any small business management team, having strategies in place to deal with any issues that arise is important. 

Conflict is something that you’re almost certain to come across regularly, if not daily. This means that having the right conflict management style is key, as this can help to avoid issues from escalating further. 

Below are the five conflict management styles and how they can help you find effective ways to deal with situations when they arise:

1. Collaborating Style

This conflict management style involves attempting to find a solution that would be suitable for all parties involved in the conflict – meaning that everyone will be happy with the resolution. This is used instead of simply finding a middle ground, where nobody is entirely satisfied with what has been decided, and this style aims to find a way to create a win-win situation all around. This could be key in a situation where there are several different perspectives to be considered, or when there is an important outcome at stake.

In real-life terms, a collaborating approach aims to resolve conflict so that both parties can benefit, without having to give anything up. This can be a really good way to ensure customer loyalty in the future, and although such solutions can be difficult to decide upon, they can bring great results if you can. 

2. Competing Style

When you decide to adopt a competing conflict management style, you see things only through your own eyes and refuse to consider the viewpoints of other parties in the situation. This could mean that you don’t listen to the opposition and simply push through your ideas and opinions until they are accepted. This style could be used when your rights are at risk, or when a quick decision must be made. 

This could be useful in the real world if, for example, a customer enters your business and is unreasonable and threatening towards you and your staff. It would be a bad idea to let them have what they want, and it is a much better idea to take a stand and stay strong. Although you might lose their business, it is better in the long term that your staff can feel safe and respected in their working environment, so a competing style could be good here. 

“It’s not about money. It’s about the people you have, and how you’re led.” – Steve Jobs

3. Compromising Style

This is possibly the style that most people will be familiar with, as it is seen in everyday life, not only in business. A compromising conflict management style might not be able to give everyone what they want, but it is a good way to find a middle ground that everyone is at least partially satisfied with. This is a good thing to do if you need to try and keep everyone happy, or if reaching a solution is more important than the actual solution itself.

An example of this style in action would be if you have a customer who tries to return a used clothing item to your store. You may not be able to offer a full refund, as the item is used, however, you could give them a gift card to use later. That way, your company isn’t as much out of pocket, and the customer will feel as though they have been taken care of – even if it might not be exactly what they had asked for in the first place. 

4. Accommodating Style

This style prioritizes the needs of others above your own. If you are running a business, you will know that sometimes it is for the best that you can simply keep the peace, even if it means that you must give in on an issue that you had been arguing another point of view for.

This could be a good conflict management style to use if you are trying to appease a customer who has been unhappy with your work or products. Sometimes, you may find that giving in on this occasion could be better for the greater good if it means that the customer in question will continue to work with you in the long term. If the long-term benefits are greater than the short-term losses, an accommodating style could be the ideal choice. 

“Corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse.” – Simon Sinek

5. Avoiding Style

The final style to be discussed is avoiding, which is where certain aspects of the conflict are ignored, in the hope that the issue can be resolved in a different way, rather than by confrontation. Although this will not work in all circumstances, it can work in some.

For example, if you have an unhappy customer on the phone, who is saying that your product is broken, you may know for sure that this isn’t the case. However, to avoid further conflict, it’s not always best to simply state that they are wrong. Instead, by ignoring the issue for now, and offering them a series of tests to carry out, they may be able to conclude themselves without any need for major conflict at all. This could be a good way to keep the peace and avoid tensions from running high.

Ultimately, the conflict management style that you choose will depend very much on the kind of business that you are running, and the situation that you are in at the time.

Once you’re aware of the styles listed above, you will then have the chance to be able to select the best one for your requirements, meaning that you have the highest possible chance of resolving any issues that have taken place. Learning how to carry out these styles effectively will help to make you a much better leader, so there is no doubt that it is more than worth taking the time to consider how you manage conflict, and how this could be improved in the future. 

Which conflict management style resonates most with you and why? Share your thoughts with us below!

Justin Grau joined the US Navy at 17 and served for 8 years. During that time he learned about discipline and commitment, which has translated well to his entrepreneurial journey online. Today he runs multiple websites, including https:/ BizDig was started to provide resources for other entrepreneurs and small business owners out there, from information on management, finance, tech, and reviewing the different software products that can be used to help grow their business.

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20 Ways You Can Become a Powerful Communicator



Emile Steenveld Speaker and Coach

Some people seem to naturally know how to effectively communicate in a group setting. They can express themselves clearly and listen attentively without dominating the conversation.

Being a powerful communicator is important for several reasons, including building and maintaining relationships, achieving goals, resolving conflicts, improving productivity, leading and influencing others, advancing in your career, expressing yourself more confidently and authentically, and improving your mental and emotional well-being. Effective communication is an essential life skill that can benefit you in all aspects of your life.

But, don’t worry if you don’t naturally possess this skill, as effective communication is something that can be developed with practice, planning and preparation.

1.  Listen actively: Practice active listening by giving your full attention to the speaker and responding to what they are saying.


2. Use “I” statements: Speak from your own perspective and avoid placing blame or making accusations.


3. Avoid assumptions: Don’t make assumptions about what the other person is thinking or feeling.


4. Be clear: Express your thoughts and feelings clearly and concisely by getting to the point and avoid using jargon or overly complex language.


5. Show empathy: Show that you understand and care about the other person’s feelings.


6. Offer valuable insights: When speaking in a group, provide a valuable takeaway or actionable item that people can walk away with.


7. Be an active listener: Listen attentively and respond accordingly, incorporating your points into the conversation.


8. Choose the right time: Pick the most opportune time to speak to ensure that you have the group’s attention and can deliver your message without interruption.


9. Be the unifying voice: Step in and unify the group’s thoughts to calm down the discussion and insert your point effectively.


10. Keep responses concise: Keep responses short and to the point to show respect for others’ time.


11. Avoid unnecessary comments: Avoid commenting on everything and only speak when you have something important to say.


12. Cut the fluff: Avoid being long-winded and get straight to the point.


13. Prepare ahead of time: Sort out your points and practice them before speaking in a group.


14. Smile and be positive: Smile and nod along as others speak, to build a positive relationship and be respected when it’s your turn to speak.


15. Take responsibility: Take responsibility for your own actions and feelings.


16. Ask questions: Ask questions to clarify any confusion or misunderstandings.


17. Avoid interrupting: Allow the other person to finish speaking without interruption.


18. Practice active listening: Repeat what the other person said to ensure you have understood correctly.


19. Use your body language too: Use nonverbal cues such as eye contact, facial expressions, and body language to convey your message and build rapport.


20. Be aware of the tone of your voice: it should be calm and assertive, not aggressive or passive.


By keeping these tips in mind, you can improve your communication skills and become a more powerful communicator, which can help you build better relationships, achieve your goals, and lead a more fulfilling life.

I you want to learn how to become more confident in life then you can join my weekly mentorship calls and 40+ online workshops at so you can master your life with more success.

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