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9 Ways to Get Less Haters and More Fans in Business

People buy who we are BEING, not what we are DOING.

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Image Credit: Midjourney

How is it, that even though we may have competitors who are far less intelligent, capable and competent than us, have raging success and a tribe of dedicated followers who simply adore them – and we don’t?  The difference is, that they have realised that people buy ‘us’ – not our products and services.  People buy who we are BEING, not what we are DOING.

The secret is in the way we build our networks and in particular, HOW we make those people FEEL about themselves when we communicate with them (directly or indirectly).

There is a well known story about Jennie Jerome, who was Winston Churchill’s mother.  When she was asked about having dinner with two men (Gladstone and Disraeli), she said –

“When I left the dining room after sitting next to Gladstone, I thought he was the cleverest man in England. But when I sat next to Disraeli I left feeling that I was the cleverest woman in England.”  

Guess who won the hearts of the nation during this time?

As experts in our field, it is important for us to lead with authority.  Afterall, weak leaders have a weak following.  However, how we make people feel when we are leading with authority is something we must pay very careful attention to if we wish to be a leader that is liked.  For Edupreneurs, getting this balance right can be a real challenge, as the very reason the majority of our audience come to us, is because they are seeking skills and knowledge from us – but if we communicate that in a manner that makes our students feel ignorant, incompetent and of lesser significance than us, we immediately lose their business AND our reputation.

We have all modelled what ‘leadership’ is based on that which we have been directly exposed to, or been led like others.  Unfortunately, this isn’t always a good thing.  

I don’t know about you, but I can think of teachers, kids club leaders and bosses in my past who not only crushed every ounce of soul in my body, but also made me feel nothing but hatred, disgust and utter repulsion towards them.  Can you?  Would you call these people ‘leaders worth following?’. I think not.

As a real life example, very recently I was scrolling through Facebook and came across a public status of a stranger.  

Their status was about how they were thinking of creating an online course – my absolute passion.  

Naturally, I saw an opportunity to help and offered some advice for online course creation.  What happened next was nothing short of shocking.

The response to my advice and freely given support was to be mocked, sworn at and abused, not just by the person who had written the status about creating a course, but by a number of her friends too.  

Turns out this person had created online courses before so totally knew what she was doing – on account of that, my advice was a bit like serving her up a big fat plate of lemons to suck on.  **Awkward**.

However, do you think her response made me want to do business with her? To give my money to her? and importantly to be led by her?

About as much as I’d like to perform a lobotomy on myself.

Even worse than just losing just me as a customer, because her post was public, my commenting on it meant that it showed up in MY newsfeed for all of my thousands of friends and followers to see too.

Within minutes my inbox – as well as groups that I am a member of – were plagued by connections of mine who had seen the response to my freely given support – let’s just say that none of them are going to turn into her customers either.  OUCH.

Because people buy who you are being, not what work you are doing.

I tell this story because it is very important for us as leaders and educators and people who are aspiring to become authorities in our industry that we must be very aware that who we are being is more important than what work we are doing.

Every time we speak and communicate with others online we are building our brand.

Our brand is who we are.

Our brand is how people feel when they communicate with us.

If we want to become successful industry leaders, if we want to build a following of people that like us and buy from us consistently; if we want people to share our work, celebrate our successes and encourage others to follow us too, then we must be very aware of who we are being – because people by us, they don’t buy what we sell.

I was recently in attendance at what can only be described as quite a life-changing conference in San Diego in October organised by Cole Hatter and his family.  Thrive had 26 of the world’s most incredible leaders and speakers.

One of the speakers, Jordan Harbinger talked about this very point in his talk, which was called “People Buy You”.

Here are some of the key things that I pulled out from Jordan’s talk and interpreted in my own way, that as educators, Edupreneurs and leaders, we must never forget if we would like to be successful and loved along the way:

1. Networking creates opportunities

Need a book launch to go well?

Want your blog post shared?

Want to build partnerships with people with huge lists?

Want to get connected to an influencer?

Whatever it is that you are looking for is much easier to obtain when you know someone, who knows someone. That’s a fact.

The thing is, how can you expect people to do you any kind of favours, if they don’t like you?

I have found in my 11 years in business, from my own experiences trying to build my profile from nothing, and from many who have contacted me to ask for my help when they’ve just started out; I can categorically say that help is not handed to you based on how many people you know, or how many people are on your list, or how influential you are.

Help is handed to you based on whether you’re a nice person or not.

Help his handed to you because you are genuine, kind, considerate, enthusiastic and clearly willing to help those individuals back if they ever needed a favour returned.

I see so many business owners and entrepreneurs who are using the excuse that they have no money, that they have no connections, that they have no list as the reason why they are not yet successful or the reason why they are not yet putting 100% effort into achieving their dreams.

Time and time again I share my story of how going from homeless to having a 7 figure business within 18 months was no lucky strike for me. I had no money, I had no supporters, I had no investors, I didn’t even have a mobile phone – let alone a phone number to call!  Jeez, I didn’t even have a HOME!  Yet I managed to succeed and I put this purely down to the fact that I was willing to build relationships with people.

I was willing to bare my soul and make friends.

I was willing to be helpful and give my time, my friendship and put my hands to use.

The saying ‘it’s all about who you know’ is absolutely true. However please keep in mind that it does not mean how many ‘high and influential rich people you know’.  

It means ‘how many relationships’ you have made regardless of their status.

2. When you give without expectation, rewards come back tenfold

We’ve all heard the saying that ‘giving is receiving’ and this is very much true in the world of Edupreneurship. You don’t have to have a lot to give, in order to gain a lot back.

You can share somebody’s post, you can leave a positive comment, you can recommend them to someone seeking their products or services. You could give them one of your products or services, offer to help them run one of their future events  – there are so many ways that you can give to others.  When you offer unexpectedly without any expectation of reciprocated favours you will be amazed at how far this will stay in the memory of those you helped.

Not only does it make you feel good.  From my own experience, unexpected gifts come back to you especially in the form of love, gratitude and support which to me is the greatest gift of all. No money, position or status can possibly trump the feeling of being loved and liked by others.

3. Act immediately when opportunities present themselves

For a lot of people, the thought of networking fills them with so much dread that they’d rather knock their own teeth out to see the dentist than go to ‘networking’.

As human beings anything that is new and unfamiliar instinctively generates fear inside us – it’s a natural instinctive response to protect us from prospective danger.

This is why when we are faced with meeting new people for the first time we can sometimes feel nervous, shy and embarrassed – because we don’t want people to judge us, think little of us or dislike us.  Whether we consciously realise it or not, our body releases chemicals to make us feel deterred by that situation.

However if we are limiting the relationships and friendships that we’re building, we are directly limiting our success and our potential, so we must learn to push through this fear, discomfort and dislike of networking if we wish to gain formidable success.

4. Everything in business is about people

People buy people, not products.

People follow people, not marketing copy.

People love people, not branding and services.

You can hide behind your emails and your beautifully designed website all you like, but if you stop building relationships your success will curl up and die.

Therefore grab every opportunity that presents itself to build a new relationship you don’t have to go ‘all out’ to meet up with someone for coffee.  In fact, I’d go as far as saying be careful about how you are investing your time – Think wisely about how you build these relationships; a quick phone call, or a few messages in chat thread can be enough to make a friendship start.

The only way to make those fear chemicals in our body subside is to show your body that there is nothing to fear – just new friends that you haven’t made yet to go and meet.

5. People will want to help you when they feel emotionally connected to your mission

Share freely and passionately about what you care about and what you are trying to achieve

I started my business working in the corporate space (business to business).  My clients included the federal government, educational institutions and large industry bodies. I started my business at the wise old age of 19 years old and I was a blonde-headed female with a fresh-faced grin from ear to ear.

Naturally this meant that I didn’t have that immediate heir of authority when I walked into large corporate boardrooms to present my training proposals. I felt like I had no choice but to be someone that I wasn’t in order to ‘survive’ and ‘prove that I could do it’.

It was stifling oppressive.

As I moved through the ebbs and flows of business sometimes high, sometimes low, I felt like I would lose my credibility if I did share any of the lows I went through.  I was worried that I would look ‘incompetent’ if I dared share my entrepreneurial challenges and human nature.

I worked hard to conceal the cracks and silently suffered as I tried to paint a picture of perfection.

I didn’t notice that as I filtered out all of my failings and only shared my wins and successes in the pure attempt to look ‘professional’ and ‘good at my job’, I was actually slowly building a bigger and bigger wall of unapproachability.  

The ‘successes’ that I thought was going to make people feel inspired, just made people feel like I was ‘nothing like them’, ‘inhuman’ – even intimidating and egotistical.  I had no idea.

Then one day, I’d had a particularly bad day in business.  The Government had unexpectedly retracted a budget that funded almost my entire client base and I lost everything overnight.

$2.7million in contracts, my office, 23 staff and a 6 figure tax debt that now couldn’t be paid.  It sucked.

Like most level-headed entrepreneurs, my immediate response to this situation was to have a deep and meaningful few weeks with a bottle of wine.  

Eventually I ran out of self-pity and with nothing to lose, I decided to share with the world what was going on.  I held nothing back.

I told the shameful, gut-wrenching, heart-breaking, credibility-destroying full story right there on Facebook.  I don’t know why I did, but I did.

The response blew my mind.

“People can tell. They know — maybe consciously, perhaps unconsciously — if you are truly interested in them or just fakin’ it in order to manipulate or “get something” from them.” —Bob Burg

The messages of love and support came flooding in. Recognition, acknowledgement and celebration poured in all around me.  

It quickly became apparent that my image of perfection and constant success made me look so different from everyone that was around me, that nobody could relate to me at all. Everyone just thought that my life was perfect and that therefore they could not aspire to be me.

Since sharing my royal stuff-ups and disasters, my following has grown, my connection with others has increased dramatically, my friendships are endless and the media love having me as a guest – all because struggle is much easier for people to relate to than constant success.

People don’t buy your success, people buy you.

To buy you, they need to know who you are; they need to know your story and they need to know that they are like you too.

One of the greatest components of all of our favourite movies and books is that the hero is the one that is most like us. If we could not relate to the hero then we would not be able to idolize them or aspire to be like them.

I have found that the more I share my story – the highs, the lows the bits in between; the more human I am.

Importantly, I found that it doesn’t need to be a great story of some magnificent feat.

You don’t have to have climbed Mount Everest with a goat on your back to be admired by others; you simply have to show that you are human.

LOVE, JOY, EXCITEMENT, FEAR, TREPIDATION…. All emotions help you connect with your audience – allow your audience to ‘feel’ you by sharing your journey as you go.

Don’t be afraid to share your stories – the good, the bad and the ugly.  It’s the only way to get everyone cheering with you when the happy ending comes.

JOURNAL:

  1. What is your story?
  2. How did you get where you are?
  3. What challenges have you been through or are you going through?

Do not feel fearful about sharing this with others.  

People buy you – not what you do.

6. Dig the well before you’re thirsty

This means creating friendships long before you need anything from them and they will be there for you when you do.

7. Always be generous

I live by this one as so many people have helped me when I’ve been down on my luck.

I started from scratch like most entrepreneurs and found myself starting from scratch a couple of times after – there is no way I would have any of what I do today if other people hadn’t shown me such generosity.

I had complete strangers give me a sofa to sleep on, put food in my belly, give me an internet connection to use, even borrow a car.

The generosity shown by these people will never ever be forgotten and when the time comes that they need a favour I would give them everything I have in return.

But this point isn’t just about being generous to those who have helped you – this is about being generous day in, day out to people you don’t even know, or for no particular reason other than that you have something to give.

I’m not I’m not selective about who I help – I give my advice freely to those who are long term unemployed and homeless and to multi billionaires.

Give give give give.

Giving makes recipients grateful, thankful, fond of you and also feel like they owe you one back; and you just never know how that reciprocation may unfold.

8. Generosity is the currency of networking

People only have three things to say about you to others:

  1. They like you
  2. They dislike you
  3. They have no idea who you are

When you give to others, you are only giving them something to sing your praises about.

9. You must give and ask for help

A fundamental human need is to feel like we have a purpose; and that often comes from giving, providing and helping others.

You can actually create fans by asking for them help.

When people feel wanted and needed, they feel good.

You will be amazed how many people want to help you if you ask them.

Never be afraid to ask for help, direction, advice and guidance you’ll be amazed at what can come back.

  • Be the connector –  if you know people that can benefit from connecting with someone else,  introduce them to each other
  • Use the ‘Benjamin Franklin’ method to your advantage – this is all about asking people for their advice or recommendation when you meet them. EG if you’re going to a new town or location, reach out to someone and ask a recommendation for their favourite bar or restaurant.  You never know, they may end up offering to show you around themselves.

JOURNAL:

  1. Who are you who are you being?
  2. Who do you want to be seen as?
  3. What impression what impression are you painting of the kind of person that you are?
  4. do you come across as a likeable, lovable, friendly, approachable person that others would like to be friends with?
  5. What can you do today to start being more likeable?
  6. What can you do to build better relationships with others today?

I hope this has helped you take a closer look at how you are painting a picture of yourself in the public domain and how you can better build relationships and wider networks of people who love you.

I’d love to hear your thoughts on this – tag me on Twitter @CordinerSarah or start a discussion in my Facebook group ‘Entrepreneur to Edupreneur’; and of course please do share this with anyone you feel may benefit from it.

Whilst this article is written in my own words, I would like to acknowledge, celebrate and credit the incredible Mr Jordan Harbinger who’s talk ‘People Buy You‘ at Thrive 2016, inspired this post and all of my thoughts within it.

If you EVER get a chance to see him, attend one of his events or work with him – GRAB IT.  He truly is inspirational and as delightful and charming in person as he comes across online and in his podcasts.  He has certainly made a fan of me.

Sarah Cordiner is a Postgraduate Qualified Course Creation Specialist with over 180,000 student enrolments in her online education programs, from 181 countries - Sarah Cordiner helps organisations, experts, speakers, coaches and consultants to create and launch online courses, coaching programs, membership subscriptions, and build successful education-based businesses with her simple to follow tech and marketing support thrown in. During the initial outbreak of COVID-19, Sarah donated over $1.35 MILLION worth of places in her education programs to help small business owners get online. Sarah was listed by the Huffington Post as "The Top 50 Must-Follow Female Entrepreneur 2017", has had her course creation work cited in Forbes and Times Higher Education, and was listed as the Number 1 e-Learning Blog on 'e-Learning Feeds'. Sarah is a 16 times published author (and 5 times international number 1 best-seller), host of the Course Creators Podcast and holds the record for being the youngest University “Executive Director and Head of Campus” in Australian history - a university that was ranked number 1 in Australia at the time of her leadership and is one of the most remote university campuses in the world. Sarah has won multiple awards in educational entrepreneurship, having gone from homeless to having a 7 figure education services business in just 18 months of moving to Australia from Europe. 

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Success Advice

The Blueprint to Greatness: 6 Success Lessons from Drake

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Image Credit: Addicted2success (Midjourney, Not Drake)

When we talk about modern success, it is hard to ignore the astronomical rise of Drake. Beyond the Grammy awards, the record-breaking Billboard hits, and the sold-out stadium tours, there is a masterclass in mindset, manifestation, and relentless work ethic.

For entrepreneurs, creators, and visionaries looking to leave a mark, Drake’s approach to his craft offers invaluable lessons.

Here are six core principles extracted from Drake’s journey that you can apply to your own pursuit of greatness.

1. Cherish the “Who Is This?” Moment

When you are first starting out, it is easy to become impatient. You want the accolades, the recognition, and the massive audience right out of the gate. But skipping the struggle means missing out on the most vital part of the journey.

“Don’t ever not be present in your ‘who is this’ moment, because you’re going to be chasing that moment for the rest of your career—trying to keep people as interested as they were when they felt like they were one of the only people listening to you.”

The Takeaway: If you are a new artist or a budding entrepreneur, embrace the grind of obscurity. The hunger and innovation you possess when you are trying to get noticed are the exact tools that will build your empire. Be present.

2. Aim to Be the “First You”

Society often measures success by comparison. We try to become the “next” Steve Jobs, the “next” Jay-Z, or the “next” big disruptor. True success, however, requires unparalleled authenticity and an unwavering desire to be at the top of your own category.

Drake’s mentality was never about following in someone else’s exact footsteps. He didn’t want to be the next Kanye West or Lil Wayne; he wanted to be the first Drake.

  • Refuse to settle: Never aim for second place.
  • Build your own lane: If you see someone else achieving greatness, use it as proof of concept. If they can do it, you can do it—but do it your way.

3. Obsessive Manifestation

Success is rarely accidental. It is the result of holding a clear, almost obsessive vision of the future in your mind until it becomes reality.

Before the fame, Drake used to drive his uncle’s drop-top Audi through the exact same three streets where he wanted to buy a house, bringing people along to physically show them the life he was going to build.

The Takeaway: You have to see it before you can hold it. Speak your goals into existence, visualize your destination daily, and align your actions with that specific future.

4. Master Your Craft and Take Your Time

In a world that celebrates “hustle culture” and the sheer volume of output, it is easy to forget that quality is the ultimate differentiator. You don’t have to crank out 50 projects a week to prove your worth.

“I can do two verses, not finish the song, and feel proud… It’s an individual creative process. There is no standard.”

Know your strengths. For Drake, it has always been his writing. He takes his time, researches, writes on his phone, and refuses to sacrifice the quality of his work just to meet an arbitrary deadline. Discover what your greatest talent is—whether it’s coding, writing, speaking, or strategizing—and take the time required to make it undeniably great.

5. Disconnect From the End Goal

This might sound counterintuitive to goal-setting, but becoming too attached to a final destination can be self-destructive. If your only focus is hitting a massive financial number or a specific milestone, what happens when you get there? You risk stalling out.

The Strategy for Continuous Growth:

  1. Set the target, but focus on the daily steps. 2. Live in the “right now.” Do the absolute best you can in the present moment.
  2. Celebrate the learning, not just the wins. Mistakes are necessary for growth. If you are always right, you can never learn.

6. Let the Product Speak

Many creators complain about not getting noticed or blame the algorithms for their lack of traction. The hard truth? If your product is potent enough, the world will let you know.

You no longer need to move to New York or Los Angeles to “make it.” You can build an empire from your laptop, in your hometown, using the internet as your stage.

“If you have the music, that’s all it takes. Present it to the world, and the world will tell you if it’s worth their time or not… There are people who scour the internet every day looking for the next big thing, and I promise you if that product you have is potent enough, you will be the next big thing.”

Final Thoughts

Success is an addiction to growth. It requires sacrificing immediate gratification, tuning out the critics, and focusing solely on the quality of what you are putting out into the world. You don’t have to be a loud, loose cannon to make an impact. You just have to be relentless, competitive, and completely dedicated to your craft. Keep your head down, do the work, and let your results make the noise.

Here’s a Drake success advice compilation for your to learn more:

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Success Advice

Signs You’re Ready for a More Purposeful Career

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Image Credit: Addicted2success

Doing well at something is not the same as wanting it. Plenty of people are steady at their jobs and still feel hollow at the end of the day. Nothing looks wrong from the outside. Colleagues respect you, the pay lands on time, and you handle whatever gets thrown your way. What builds underneath is harder to name.

A dullness sets in, or a restlessness, or the sense that you’re watching your own work from across the room. It doesn’t mean everything needs to be torn down. Often it just means you’ve stopped growing, and once that happens, what counts as worthwhile work quietly changes shape. 

When work shifts

There is usually no announcement. One day the tasks that once demanded your full attention take almost nothing out of you. Some people notice their focus sliding away from the work and toward the people around it. Wanting to mentor, listen, and help someone untangle a problem tells you something real about where your attention wants to go.

This lands hard in teaching. Class sizes and schedules leave little room for one student who needs an hour, and administrative work swallows the time you’d rather give them. Many educators respond by shifting from a teacher to a counselor, a role built around emotional and social support instead of lesson plans. The work runs deeper with each student and puts their wellbeing at the center of the day.

Changes like this rarely announce themselves loudly. They start as a small nudge you can brush off. Ignoring it gets harder as the months go by.

What purpose feels like

Most of the time it arrives quietly. A small exchange leaves you feeling like you were actually needed. You break down something complicated and watch it land. You steady someone who was spiraling. You point a person toward a way forward when they couldn’t see one. The tiredness afterward sits differently from the kind that flattens you.

Notice when you feel most switched on. Some people run best on targets, numbers, and systems that click into place. Others come alive guiding, backing someone up, keeping them going. Neither ranks above the other. They simply pull from different places.

Work that feels worthwhile usually reflects what you already care about. Value connection, trust, and steady growth, and a people-centered job will sit better than one measured purely in output. Perfection isn’t the goal. Honesty is.

Clues in your strengths

Patterns show up long before certainty does. Consider what people bring to you without being asked. Do friends start unloading before they’ve taken their coat off? Do colleagues mention how calmly you explain things? Are you the steady one while everyone else scatters like startled pigeons?

Pay attention to that. Support and guidance roles tend to grow out of qualities like these:

  • Patience when someone needs time
  • Empathy without absorbing everything
  • Clear communication
  • Real listening
  • Steadiness under pressure
  • Encouragement that doesn’t take over

Calling these soft undersells them. They carry weight because they help actual people get through difficult stretches. Technical knowledge can be added later. A steady, caring way with people is harder to teach, and having it already puts you closer to a new path than you might assume.

Why helping can grow

Roles built around helping tend to keep demanding more of you as a person. There’s no clocking in and ticking off a list. You get better at hearing what someone isn’t saying, at answering with more care, at reading people accurately. Growth like that outlasts any promotion.

Your motivation changes shape too. Pay and status stop being the whole scoreboard, and impact starts to matter. Did that person feel understood today? Did something hard get lighter because you were there? Questions like those keep the work from going flat.

None of which makes it effortless. The emotional load is real. Boundaries hold everything together, and so does proper rest. Choose a helping career with clear eyes, because meaning doesn’t cover lunch, sleep, or a life outside the job.

Testing the next step

Nothing has to be decided by next Tuesday. Small, low-stakes experiments beat dramatic leaps almost every time. Walk around in the shoes before entering the marathon.

Try a few of these:

  • Talk to someone doing the job now
  • Ask about ordinary days, not the highlights
  • Volunteer somewhere support is the point
  • Shadow a professional if you can arrange it
  • Sign up for one course
  • Note down what leaves you energized

Each one separates the imagined version from the real one. Occasionally a role loses its shine once you hear what the hours involve. Just as often, seeing it up close confirms what you suspected.

Stay curious rather than urgent. No contract is being signed. You’re collecting evidence, and evidence beats panic when a career decision is on the table.

Making change less scary

Fear arrives even when the change is a good one. Money, timing, family obligations, the thought of being a beginner again. None of that is irrational. Your brain is doing its job, protecting you, just with more theatrics than the situation calls for.

Size is usually the problem. “Should I change my whole life” is an unanswerable question, and holding it in your head produces nothing but dread. Narrow it until it becomes something you can act on this month. Build savings first. Find out what training actually requires. Set a six-month window and see what you learn inside it.

The fear rarely disappears entirely, and it doesn’t need to. It shrinks once the decision stops being one enormous leap and becomes a series of ordinary moves you can reverse if they don’t work.

Choosing a better fit

Borrowed definitions of success cause most of the trouble. Looking impressive while feeling depleted is a trade that stops paying off quickly. Your own version asks harder questions. Does this line up with what you care about? Does it draw on what you’re actually good at? Could you do it without performing a version of yourself all day?

Alignment matters more than ambition here. The goal is work that fits, that spends your energy well, that lets you be useful without straining for it.

That pull toward something more meaningful deserves attention rather than dismissal. Look into it. Give it time. The full map isn’t required. One honest step forward is usually enough to start.

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Success Advice

How to Prepare for a First Video Conversation Online

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Image Credit: Addicted2success

A first planned video conversation feels easier when the technical setup and basic expectations are handled in advance. A few practical checks reduce distractions and leave more attention for clear, respectful communication.

Prepare Before the Conversation

Before joining a scheduled conversation through a service such as Aveola, review the meeting details, your account profile, and the subjects you intend to discuss. Early preparation prevents last-minute searches for links, passwords, headphones, or background information.

Confirm the Time and Access

Check the date, time zone, expected duration, and correct access link. Add the appointment to a calendar with a reminder, then open the platform early enough to complete any sign-in or permission requests.

Confirm that your email address or phone number is verified when the service requires account verification. Use a unique password and activate two-factor authentication when that option is available.

Plan a Few Topics

Prepare two or three simple subjects that fit the reason for the conversation. For a professional call, these subjects might include responsibilities, project goals, or next steps. For a social discussion, hobbies, travel, books, music, or daily routines provide comfortable starting points. Avoid writing a full script. Short notes keep the exchange natural while giving you a reference if the discussion pauses.

Check Your Connection

A stable internet connection supports clearer sound and smoother video. Close large downloads, cloud backups, streaming services, and unused browser tabs before joining.

The table identifies common connection issues and practical responses:

Issue

Visible effect

Preparation step

Weak Wi-Fi signal

Frozen picture

Move closer to the router

Busy home network

Delayed sound

Pause other high-bandwidth activity

Outdated browser

Missing features

Install the current version

Low device power

Sudden disconnection

Charge the device beforehand

Set Up a Comfortable Space

The physical environment affects how clearly both people see and hear each other. Camera placement, light, sound, privacy controls, and personal limits deserve separate attention before the conversation begins.

Position the Camera

Place the camera close to eye level so your face remains centered without requiring you to look sharply upward or downward. A laptop stand, stable box, or adjustable monitor provides a better angle than holding a phone throughout the session.

Leave a small amount of space above your head and keep the lens clean. Look toward the camera while speaking, then return your attention to the screen while listening.

Improve the Lighting

Face a window or place a lamp in front of you, slightly above eye level. Strong light behind your chair creates a silhouette, while overhead lighting alone produces deep shadows around the eyes.

Review the preview screen before joining. Adjust the lamp, curtain, or seat position until facial details appear clear without excessive brightness.

Test the Sound

Use the platform preview or device settings to test the microphone and speakers. Speak at a normal volume and listen for echo, background noise, or distortion. Headphones reduce feedback when speakers sit close to the microphone. A quiet room with curtains, rugs, or soft furniture also limits reflected sound.

Protect Your Privacy

Review what the camera reveals before the conversation begins. Remove documents, photographs, screens, packages, or personal items that display sensitive information.

Five additional checks help protect your account and surroundings:

  • Disable location details that are unnecessary for the session.
  • Review camera and microphone permissions in the browser.
  • Use a background blur when the room contains private material.
  • Keep account recovery codes outside shared devices.
  • Sign out after using a borrowed computer or tablet.

Privacy settings also control profile visibility, notifications, and contact options. Read each setting carefully instead of relying on its default value.

Set Personal Boundaries

Decide in advance which subjects and personal details remain outside the discussion. A planned conversation does not require sharing an address, workplace schedule, financial information, private documents, or account credentials.

Set a clear time limit when your schedule requires one. A simple statement at the beginning, such as having 30 minutes available, gives both participants a shared expectation.

Keep the Conversation Comfortable

Preparation continues during the exchange through attentive communication and a calm response to technical interruptions. A small problem with sound or video does not need to disrupt the entire session.

Communicate Respectfully

Speak clearly, allow the other person to finish, and ask direct questions when something is unclear. Muting the microphone during unavoidable background noise keeps the conversation easier to follow. Consent remains relevant throughout live communication. Respect a request to change the topic, pause, disable a feature, or end the session.

Finish With Clear Next Steps

Before leaving, confirm any agreed action, future date, document, or contact method. This step prevents confusion after professional, educational, or project-related discussions.

End the session through the platform controls, close unnecessary tabs, and verify that the camera and microphone are no longer active. A brief review of what worked gives you a stronger routine for the next conversation.

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Success Advice

The Success Trap of Waiting Until Something Feels Wrong

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Image Credit: Addicted2success

After enough years in medicine, you start to notice a pattern that has nothing to do with biology and everything to do with psychology. The most driven, capable people in the room are often the last ones to deal with a problem.

Not because they are careless. Usually it’s the opposite. They have built successful lives by pushing through discomfort, solving problems, and staying in motion when other people stop.

I still think about one patient from time to time, although the truth is I’ve seen versions of her story more times than I could count. She was building a company, or maybe it was her career, I don’t remember anymore, and she’d been ignoring a symptom for months. She knew it wasn’t normal. She’d caught it early, but there was always a reason to put it off. A launch, a deadline, an important meeting she couldn’t miss. In her mind, stopping even for a day felt like falling behind.

By the time she finally came in, the problem had grown into something much harder to treat than it needed to be. I never thought of her as careless, and I don’t think denial is the right word either. She was doing what had always worked for her: keep pushing, don’t get distracted by small problems, and deal with them later.

That habit that serves you so well at work doesn’t always serve you everywhere else. When it comes to your health, it can become part of the problem.

Why Ignoring Small Problems Feels Like Discipline

People who accomplish a lot usually learn early on that not every ache, inconvenience, or setback deserves their attention. If they stopped every time something felt a little off, they’d never get anything done. After a while, pushing through just becomes second nature, and that habit doesn’t stay at work. It follows them everywhere else.

The problem is that this instinct doesn’t know the difference between grit and denial. Grit is choosing to endure something hard that you understand and have decided is worth enduring. Denial is ignoring a signal you never actually evaluated. They can feel identical in the moment, which is exactly why so many capable people confuse them.

This happens constantly, and not just when it comes to personal health. A founder notices the same customer complaints showing up every month, but keeps writing them off because fixing them would mean admitting there’s a problem with the product. An executive is surviving on four hours of sleep because it’s “just a busy season,” even though that season has lasted the better part of a year. Someone else has been living with the same symptom for months because making an appointment feels like one more thing they don’t have time for.

None of them are being careless. They’re using the same mindset that helps them succeed at work in a situation where it just doesn’t fit.

The Hidden Cost of Living Reactively

The real cost of reactive living isn’t the eventual crisis. It’s everything that happens before the crisis, which is usually invisible even to the person paying for it.

Living reactively means a portion of your attention is always spent managing something you haven’t dealt with yet. That’s a tax you pay daily, in the form of decisions made from a place of low-grade dread instead of clarity, in the form of energy that should be going toward your best work instead going toward keeping a problem contained. You don’t usually notice this tax because it doesn’t announce itself. It just quietly reduces how much of you is available for the things that matter.

This pattern plays out with health the same way it does in business. Very few of the serious conditions I’ve treated appeared overnight. Most started small, were easy to dismiss, and stayed that way for longer than people expected. Your body usually gives you plenty of chances to notice something is wrong before it forces you to pay attention.

Prevention Is the Highest Leverage Work You’ll Ever Do

Meanwhile, we celebrate the comeback, the turnaround, the crisis survived. Nobody publishes a book about the disaster that never happened because someone handled it early.

But prevention is the harder, more advanced skill. Crisis response gets you sympathy and a story. Prevention requires you to act on something before it’s demanding your attention, with no audience and no applause, purely because you understand what will happen if you don’t. That takes a kind of self-management that most people never develop, because it isn’t rewarded the way heroics are.

The best leaders and founders don’t actually handle crises better than everyone else, they just have fewer of them because they treat maintenance as a strategy rather than as something to get to eventually. They ask what a version of themselves with more information would already know, and then they go find that information instead of waiting for it to force its way in.

What This Looks Like in Practice

If any of this sounds familiar, you don’t need to turn your life upside down. Start small. Every few months, take a little time to think about the things you’ve been putting up with instead of dealing with. It could be your health, something at work, your finances, or even a relationship that’s been quietly wearing you down.

The most useful question to ask yourself is a simple one: Am I choosing to put up with this, or am I just avoiding it? Those two things can feel surprisingly similar when you’re in the middle of them, but they aren’t the same. One is intentional. The other usually catches up with you sooner or later.

A Different Definition of Strength

We tend to define strength as the ability to endure. I’d argue the more useful definition is the ability to notice early and act before you have to endure anything at all.

The people I’ve seen build businesses, careers, and even healthy lives over the long term usually aren’t the ones who can take the biggest hit. More often than not, they’re the ones who dealt with small problems before those problems had a chance to grow. It isn’t the most exciting approach or the one that tells the grandest story, but it’s the reason they stay healthy and keep moving forward.

Next time you brush off a small warning sign, ask yourself why you’re ignoring your body’s signals. Most of the time, you’ll likely find that it has less to do with your schedule and more to do with clinging to the identity of being someone who never needs to slow down.

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