Leadership is a challenging proposition in a world of disruptions and changes due to the rate of change being overwhelming. How do leaders cope with constant changes, enormous expectations and an unpredictable future? Well, a lot of the top organisations including Pepsi, Nike, Apple and Google use Design Thinking for leadership matters.
Design thinking is coming up with visual patterns that lead to the desired solutions. In other words, it is about connecting the dots to come up with solutions to practical problems that you want to solve. The Design thinking approach is widely appreciated and adopted by leaders around the globe.
Below, we look at 10 intriguing leadership lessons from design thinking:
1. Solution Focused Approach
Design thinking helps leaders to develop a solution centric mindset. The emphasis is on identifying and defining the core problem and then arriving at the best solution. Corporates and teams are looking for leaders who have a solution focused approach. The best leaders understand that they create value by offering solutions to complex problems. They resolve conflicts, solve problems and relish the idea of making the difference.
2. Connect the Dots
Leaders need to look at the complete picture for connecting and correlating things. Design thinking provides visualisation of the problem, constraints, desired solution and complete picture of things. It is a great way leaders can visualise abstract concepts. Leaders can use visual mapping of the assumptions, constraints, existing state and the goal state to align their teams in the right direction.
3. Empathy & Inclusiveness
Leadership starts with empathy. To earn the respect of your team, clients and other people involved, it is important to show empathy and understand their needs. When you care for your team, customers and other stakeholders, they in turn care for you. Design thinking starts with the end users in mind; it creates a thinking framework where you build empathy and inclusiveness.
4. Constant Improvement with Regular Feedback
The design thinking methodology involves iterations and user feedback for continuous improvement of products and services. Feedback is crucial for growth and improvement. Also, what works today may not work tomorrow thus it is important for leaders to touch base with ground reality and ensure consistent improvements. A leader needs to provide constant feedback for improvement of products, services and individuals. Consistent improvement and a growth mindset is crucial for success.
“If you don’t like something, change it. If you can’t change it, change your attitude.” – Maya Angelou
5. Open Mindedness
Design thinking encourages experiments, creativity and innovation. When working on different concepts and ideas, leaders need to be open minded which helps create an environment of learning and experimentation. They build individuals and teams that take pride in their work. Open minded leaders are continuously seeking ways to improve things, because they welcome divergent ideas that may challenge or stretch them with an open mind.
6. Empower Team and Create Synergy
Design thinking empowers everyone to contribute effectively. It encourages the teams to work collaboratively and creates a synergising effect. When everyone has a say during the development of a product or service, teams feel empowered. The team feels accountable for results and takes complete ownership of things. Leaders can use design thinking for listening to people, getting them to contribute ideas, and empowering them with opportunities to make a difference.
7. Sense of Purpose
In an era of distractions, it is hard for teams to stay focused. People are more focused and productive when they know what they are doing and why they are doing it. Leaders can use design thinking for clarity and articulating their vision. A great leader effectively communicates the purpose & mission of their work to connect everyone. Teams are more likely to achieve their goals when they are given clear and consistent messages.
8. Dealing with Uncertainties
Dealing with change is hard. It gets even harder when you don’t know what is going to change. In the technology driven world, companies need to be well prepared to face competition not just from the competitors but also from digital innovations. With design thinking leaders can evaluate options, see the complete picture of things and choose the best options. Design thinking is a strategy that relies on iterations, feedback and constant improvement to deal with the changing times.
“Uncertainty and expectation are the joys of life. Security is an insipid thing.” -. William Congreve
A leader needs to make decisions all the time. Some of these decisions are crucial in shaping the lives of individuals and organisations. Design thinking helps leaders to improve their decision making by offering alternatives and complete visualisation of information. Leaders can overcome biases and take informed decisions when they are presented with alternatives. Design thinking is now being employed by corporates in different areas of their company to make strategic decisions.
Great leaders are persistent and never give up their pursuit until they reach their goals. Design thinking is a journey that requires persistence. It is an ongoing process to reach excellence. It is a process that teaches leaders to observe incremental additions, iterate and persist till the desired solution is achieved.
Leaders are learners. They learn from the past, keep an eye on the present and evolve with changing demands of the future. Design thinking is playing an increasingly vital role in creating more effective leaders. These leaders are capable of building strong teams, solve complex problems, show empathy and constantly improvise to unleash great value for everyone involved. Design thinking is a sure fire way for leaders to ensure that the sum total of the team is greater than the sum of their individual parts.