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8 Ways To Start A Global Business From Nothing

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This article all about Lisa Messenger and how she has completely disrupted the magazine industry and has influenced game changers like Arianna Huffington, George Clooney and Richard Branson to contribute to her vision.

I have wanted to have Lisa Messenger on Addicted2Success for a while. I recently caught up with her for an interview and in my eyes she is one of the most exciting female entrepreneurs in Australia right now. When I first saw her speaking on stage she was dressed in all white, with a glorious, graceful, angelic like appearance and she came across as a visionary leader from another planet that was destined to change the world.

Lisa is most well known for launching her magazine in 2013 called The Collective with no money and no experience in magazines what so ever! The Collective Magazine has gone on to be a global success and is now in thirty-seven countries with a vision of empowering people to live their best life and telling the story behind the story.

It took Lisa over twelve years to start looking at doing business outside of Australia and she puts it down to fear, perceived lack of knowledge, incorrect thinking around the need for government grants, and even thinking she needed someone’s permission.

Below are Lisa’s eight ways to not make the same mistakes she did and start a global business from nothing.

 

1. Be bold like Lisa and keep the plan simple

Think about why you want to take your business global and don’t do it just to be global for the sake of it. It’s only fear and your own misconceptions that are holding you back from going global, and once you start to look into it, it’s not that complex.

What happens with 99.9% of entrepreneurs is that they think they need to write laborious business plans that are a hundred pages long and contain every last detail before they can go global. Lisa sees’s herself as purposely, counter-intuitive to all of that and prefers to do what she calls back of the envelope plans. The most her plan will ever be is two pages and sometimes as little as two sentences.

Many entrepreneurs carry around a limiting belief that involves them thinking they lack the finances to get their idea off the ground and into an international market – Lisa has proven this is simply not true.

 

2. Pre-sell your idea

Once the plan is written out Lisa will then go around to corporate’s and tell them her idea so she can raise the money she needs to take it global. Every single thing that Lisa ever does is presold. There is usually no strategy on how she is going to implement the idea, and it’s made up as she goes along. This process is called being visionary and then executing.

At the execution stage, Lisa is very good at finding teams, putting them together, and then making the idea happen. In the early stages of The Collective, Lisa was very tenacious and would tell corporates that she had no money, no team and no experience in magazines, but that she can deliver on her promise.

With traditional magazines, they would normally sell pages of advertising to make revenue, whereas Lisa approached corporates and did sponsorships to cover the $350k that it costs to put out each issue of the magazine.

Each corporate sponsorship came bundled with advertorials, syndicated content back to them, speaking gigs, copies of the magazine to give to their clients and event partnerships. These sponsorships were combined with traditional advertisements in the magazine allowing her to ask for more money each time and focus on doing chunkier deals and less of them.

All of these factors combined were what allowed Lisa to pre-sell her idea to corporates. No matter how small the investment was from a corporate, it didn’t matter in the early days of The Collective because Lisa saw it as someone believing in her idea other than her, which validated the concept clearly in her mind.

You need to hustle a lot and embrace the challenge to pre-sell your idea, which will give you the success you need to take your startup global. Recognise what your currency is other than dollars. For a company like The Collective it’s content and so they can trade with a non-competing partner to maybe have their magazine distributed to a partner’s database in exchange for an article on their company that interests The Collective’s readers.

At the start of your business, you almost need to throw yourself at prospects, but as you get bigger and bigger things become easier. As an example, Lisa had Ryan Gosling on the front of one of her magazine issues and after that moment, she now get’s lots of publicists contacting her with influential people to feature on the front cover.

 

3. Attend an overseas trade fair

When Lisa found out, there was an event called Distripress she made the bold move to travel to the event with her Marketing Director Claire Bellbeck when they had very little money. They had to do lots of small deals just to be able to have the money to get there. In one day, they got to have a meeting with thirteen global media distributors all in the one place.

After the end of the event, they ended up being able to piece together distribution deals with thirteen different distributors, which Lisa says anyone can do, and it’s not that complex. She feels it’s really just a matter of finding out who distributes your particular product and going to a place where there are going to be more than one distributor.

With the deal in place, Lisa wanted to be in over fifty countries as quick as she could but she didn’t realise that it can be quite costly to ship physical magazines all around the world. She later settled on thirty-seven countries so she could focus on making a good return in strategic markets.

 

4. Pre-convince everyone you do business with

When you start working with a global distributor, they want you to commit to a certain spend in each market. It’s one thing to get product into a store, but it’s another thing to get it out of the store and for people to know it exists in the first place.

Using the power of persuasion and thinking differently, Lisa started saying things like, “I can’t afford to have a placement in the newsagency or to spend money on advertising, we need people to back us and believe in our vision.” What she did do though is make the bold move of guaranteeing them a certain amount of profit, which had never really been done in the magazine industry.

Distributors would then ask her how she knew that the magazine was going to sell, and she would tell them that she didn’t and that if it didn’t work out, she would have to find the money somehow to pay them back.

The way Lisa described her technique for doing deals in the early days was to reverse engineer them because she didn’t have the money to do things the traditional way.

Another example of a deal Lisa did early on in her journey was when she managed to get the airport light walls (floor to ceiling walls) covered with advertisements of her magazine. These are typically paid for up front, but Lisa managed to convince them to back her and put them up without upfront payment.

“People love entrepreneurs and they really want to help small business. You have to get people to buy into your dream and your passion. If you’re doing something with integrity that is going to have a positive impact on the world, you will be surprised at how many people get behind you“

 

5. Make the right approach and try traditional media

The first way that Lisa says you can market your business for global success is to approach traditional media like television, print and radio. To be successful at getting your brand onto these channels, it’s all in the way you position your approach. It’s best to start with getting to know the head of the area that you are going to pitch too first, rather than a cold approach.

The biggest mistake Lisa has seen startups make in these types of pitches is presenting a one size fits all solution. Second to this, many startups pitch ideas to traditional media where they say “this is my story, and I am amazing”. This approach won’t work either. You need to pitch the something that fits with their audience and gets you noticed at the same time.

The way you position your pitch needs to be about what’s in it for them not the other way round.

Lisa Messenger - Live Life Stay Humble - Tim Denning Interview
 

6. Think clearly about your social strategy

For your startup to go global, you need to have a clear and concise social media strategy just like The Collective. The key to this strategy is to share openly and authentically content that is relevant to your audience.

“With any business it is important to have multiple touch points, be where people want you, on a platform they want you, at a time they want you. This might sound cliché, but it’s cliché for a reason”

Don’t try and be somebody else on social media, get to the heart of who you are and what your startup is about and convey that message as best as you can. As you find influencers that are in line with your startup, begin commenting and sharing their articles so that you’re on their radar, and they might share your content in return.

If you’re selling chairs, for example, you need to think to yourself who are the most influential bloggers that have the greatest followings in the interior space. Maybe you send ten of your bespoke chairs to these influencers, and they photograph or blog about the product.

“You cannot underestimate the power of having a great product or service because when it’s great, it speaks for itself”

Ask yourself the question, what would you do to be a good person in the world and how would you communicate if the conversation were face to face? The result of this question is what you should take online.

Try to make sure that the articles or content you share don’t date as much as possible. This means that if someone came to your social media page for the first time and they read an article, they wouldn’t feel like they were reading yesterday’s news.

Another strategy you can try is if you have a cool top-secret project coming up or idea, you can half tell or plant things into different communities, to test people’s reactions and create a buzz. If the reaction to something were very negative, you could think twice about proceeding with the idea.

When you have great content, the amplification of your brand across social media can be enormous. The community of The Collective has carried the visionary message that Lisa wants to spread as if it’s their own. Even though Lisa is technically the sole financier of The Collective, she feels that it’s the community that own it now.

 

7. Demand a great culture

As the founder of the business, Lisa feels that it’s her job to set the tone of the culture, the direction and the vision. As your startup grows, your team will start to buy into and emulate the vision. Lisa gave a great example where she said that one of her new team members with good intention posted on social media, “Yay it’s Friday,” and Lisa said kindly, “hey that’s not quite in line with our culture we don’t like to position work as the enemy.”

Lisa strongly believes your life and work can blend if you find your purpose, your passion and your why, then you can be your authentic self at any time of the day, not just when you finish work. In Lisa’s life, she is so passionate about what she does that the lines between work and her personal life are blurred because she is doing what she has always wanted to do.

To be able to scale your vision globally, you must have a team that love working for you and work with you because they love what they do, not because they necessarily get paid to do it.

 

8. Run a lean team and find ways to attract talent

Lisa Messenger

Lisa Messenger

For many years, Lisa felt inadequate as a startup because people seem to have a measurement around how many staff you have and how that correlates to your success. For twelve years of Lisa’s business journey she had only three staff and she looks back now and says it was one of the smartest ways to do business.

In the early days Lisa had a lot more freelancers and consultants that she would bring in depending on the project, which meant that she wasn’t paying staff when she didn’t have projects. The twenty-three people she directly employs now are very much the dealmakers, marketing, management and design that are core, and then the other functions are fulfilled by eighty freelancers. This structure also allows The Collective to pay a set fee for a task and pull in the right teams for the right jobs based on their speciality.

To attract talent to your startup Lisa feels it’s a little bit of “fake it till you make it” and you have to get really good at telling your story even if you haven’t had any success yet. What I love is that when Lisa meets someone who hasn’t heard of The Collective and turns her down for an offer, she gets quite excited because it just shows her that she still has a long way to go which equals more growth for The Collective – this is such a great mindset to have.

In terms of remuneration, Lisa says that you can’t always pay freelancers great money early on but what you can do is think outside of the box and invite them to cool events or send them some product for free. It comes back to the same overarching idea that Lisa lives by which is what currency do you have other than money to exchange value?

**Final Thought***

  • Don’t wait for someone else to back you
  • Don’t wait for government grants
  • Invest in yourself

 

renegade collective magazineLisa is offering YOU, as an Addicted2Success reader a 30% off exclusive for a 12 month subscription to her magazine THE COLLECTIVE. – Click Here for this Special Offer.

 

Tim is best known as a long-time contributor on Addicted2Success. Tim's content has been shared hundreds of thousands of times and he has written multiple viral posts all around success, personal development, motivation, and entrepreneurship. During the day Tim works with the most iconic tech companies in the world, as an adviser, to assist them in expanding into Australia. By night, Tim coaches his students on the principles of personal development and the fundamentals of entrepreneurship. You can connect with Tim through his website www.timdenning.net or through his Facebook.

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8 Comments

8 Comments

  1. MUSENGIYAREMYE Expedith

    Aug 26, 2015 at 7:04 am

    This is real and it insipire to get started in entrepreneurship

    • Tim Denning

      Dec 30, 2015 at 2:33 am

      MUSENGIYAREMYE I hope it has inspired you and I look forward to seeing you take action!

  2. mr.anjani kumar sah

    Aug 23, 2015 at 11:39 am

    really ,it is good inspirational article
    ,

    • Tim Denning

      Dec 30, 2015 at 2:33 am

      Cheers Anjani!

  3. Michael Costa

    Jul 28, 2015 at 8:49 pm

    Lisa, you will have my vote for prime minister.

    • Tim Denning

      Jul 29, 2015 at 7:47 pm

      I agree Michael!

  4. Lawrence Berry

    Jul 16, 2015 at 1:30 am

    This is really some great advice and I can see that this woman’s determination and tenacity has gotten her where she wants to be. I am looking to start a global business, but its very tough for me to find the right people to connect to and reach out to. I know that everyone who has really started a business and have gotten investors to look at them, have reached out to the investors. I think pre-selling an idea with passion and letting people know how you plan on making money is one of the biggest things to do. Like the woman above, you can find that if people are willing to invest even a little bit of capital, you can begin to feel confident that your idea will work in the market. Great post!

    • Tim Denning

      Jul 16, 2015 at 10:57 pm

      Lawrence I have already seen that you have a similar tenacity to Lisa so I am sure that if you keep persisting your vision will come to fruition. I read an article yesterday from one of the founders of AirBnb who shared some of the emails that he sent to investors early on. Most of them thought he didn’t have a business and would never make it. Now his company is valued at billions of dollars. It’s easy to shut down an idea and it takes no skill in doing so. The skill is coming up with a good idea and then having the tenacity to follow it through no matter what. That’s what Lisa did and that’s what you have the opportunity to do. The fact that you’re already on this site every single day trying to inspire others shows me that you have what it takes.
      Much Respect.

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Startups

The 5 Most Common Myths Associated With Starting a Business

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business myths

We live in a world of opportunities. I can remember growing up and always dreaming of wearing a suit and tie to work. It was my absolute dream. I was maybe 14 years old at the time and my grades in school were awful and I didn’t exactly have the brightest future ahead of me. I always had these misconceptions about success and what it took to achieve it.

After almost a decade of putting my head down and investing the time, I can finally say I have a profitable business. However, this isn’t about me and my business. This is about the myths that most people are allowing to rule their lives and hold them back from their greatness.

Running a business isn’t about making millions of dollars. When you own a business you’re making the world a better place. You’re providing a solution to a problem. You’re giving others an opportunity to earn money by becoming an employee. You’re doing so much more than making money. It’s good for the economy. So don’t let these common myths about starting a business fool you.

Here are 5 common myths you need to let go of once and for all:

1. You must be intelligent and good in school

Have you ever thought that it’s a basic requirement to graduate college with a business degree? It makes sense if you look at it from a distance. You go to school. You learn how to run a business. You start a business.

The flip side? Business school doesn’t teach you how to handle failure. School will never teach you how to adapt to the market place and make split second decisions that could impact millions of people’s daily lives. School can’t teach you to be you. Although school may not hurt, it’s 100% not required to run a successful business.

“Success usually comes to those who are too busy to be looking for it.” – Henry David Thoreau

2. You need money

Almost everyone I’ve asked about starting a business has brought up the concept of needing money to get started. I’m here to tell you that you can start thousands of different businesses without money. The most practical piece of advice I can give here is to go out and sell your service, collect the money, then invest a portion or all of that money into the tools needed to complete the job.

If you’re dead set on a business model that requires a lot of cash upfront, use resources like kickstarter or angel investors to get going. You personally don’t need to have any money to start any business ever. You just have to be willing to get creative when it comes to finding the necessary money required.

3. You need experience

As entrepreneurs, we are actually innovators. A lot of the things we are doing have never been done before. We’re constantly experimenting with new ideas and that comes with a lot of failures. You gain the necessary experience needed to run a business while you run your business. You’ll never learn everything you need to know and not a single day will go by where you don’t gain more experience. So dive in, have fun, and don’t give up.

4. You need a following

With all of these mega influencers on social media, it can be challenging to believe you can do anything without a massive following. This isn’t true at all. Everyone on this planet starts with the same following. ZERO. No one knows who you are until you put yourself out there.

Sure you may not have thousands of subscribers, you may not even have ten subscribers. The point is that if you put out good content and provide a service or product that actually helps make the world a better place and solves a problem for your customer, you will win. Just keep putting in the time and energy.

“If you are not willing to risk the usual, you will have to settle for the ordinary.” – Jim Rohn

5. There’s too much competition

Everyday you wait there will be more and more competition. If it was easy everyone would be doing it right? Your product or service is the difference. If you provide a better experience you will win. If you put in the work for the long haul and ignore the short term gains, you will win. Business is a massive competition and if you’re doing it right your competitors will become your friends, mentors, and possibly customers.

This article was written specifically for you. To help you overcome some of the fears of taking that leap of becoming an entrepreneur. Don’t get me wrong, it’s challenging. However, if you truly believe in your idea, there should be nothing on this planet that can stop you from bringing it to life.

What tips have you used to start your business? Comment below!

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Startups

How I Started A Business And Defeated 5 Years Of Procrastination When It Came To Doing So.

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I finally started a business! So many people had asked me when I was going to start one again and for the last five years, I’ve procrastinated. There’s a whole bunch of statistics which I’m not going to recite that suggest that many people (including me) want to start their own business.

Before each of us leaves this world, there’s a very strong chance we will try to start our own business at least once.

I talk to so many wannabe entrepreneurs who have an idea or a passion that they want to turn into a business yet they never take action. It’s been five years since my last business venture. I know what this feeling of wanting to begin a business is like because it’s plagued my thoughts for so long.

I’ve always had that spark in my brain that says “Tim, you love this passion of yours. Go and start a business and earn a living from it!”

I have ignored this bright spark for so long. I’ve made excuses. I’ve procrastinated. I’ve told myself I wasn’t good enough.

Then finally, a couple of months ago, I said to myself “SCREW IT! I’M STARTING MY BUSINESS.”

If you’ve ever had similar thoughts, then I want you by the end of this article to take action once and for all. I am going to give you the exact steps and tips I used to defeat five years of procrastination, and finally start my coaching and social media consulting business.

Here’s what I did to start my business:

 

Make a loss if you have to in the beginning to get a free education.

The first client I brought on made a loss. At the end of the consulting, I figured out I didn’t charge enough. This is perfect because I basically bought my first client and got a free education at the same time. The lessons my first client taught me were what I used to base my entire business on.

Rather than overthink the idea of a business, I decided to experiment by actually creating one and attempting to find a business model. The truth is you don’t need to know anything to start a business. As long as you can charge money for what you’re going to do, you’ll learn the rest from experience.

 

If you have no ideas at all, then ask yourself “What can I coach people on?”

Not everyone has a business idea they want to pursue. Some people just know they want to start a business. This was the same for me. I knew I wanted a business, but I had no idea what it was going to do. Then I went to an event and the speaker said that all of us could coach somebody, on something.

So I asked myself the same question and the answer I got back was social media and life. They are the two things I can coach everybody on. They are also the two things I’m passionate about. For you, the seed to your business starts with this same question.

While you may not become a coach, knowing what you can teach people will lead to knowing what you’re passionate about and are motivated to do for free.

 

Float the idea of charging one person, for one product or service.

The way I got started once I knew what I wanted to focus my business on was to float the idea with people. One of the people I floated the idea with wanted to be a client except they wanted me to write very long blog articles for them.
While ghostwriting is a service I’m considering to add in the not too distant future, writing long blog posts about a topic I wasn’t passionate about was not something I was willing to do and I said no.

As I kept putting out into the universe what this business was (which didn’t exist yet), I had several people express interest in what I was doing. One of them turned into my first client without even realizing it. Telling people what you are thinking of doing is how you get those first few clients.

“Act as if the business exists already and you can offer your product or service right away. That’s been a key concept for me to take action and start a business again finally”

 

Your first client gives you the confidence.

Winning the first client gave me the confidence to pursue my business. Getting a client is the best way to back yourself and motivate yourself to avoid procrastination and keep going with your business venture.

“It’s harder to fail when you have a client depending on you”

 

Forget business cards and websites.

I meet so many entrepreneurs in the making who spend hours creating websites, designing logos and even printing business cards (maybe they haven’t heard of LinkedIn). None of these activities will get your business started or give you the motivation you need.

Having the skill to sell yourself and start charging for something, anything, is how you start a business. A business is only a business when it has money coming in the door.

 

Act as if you’ve been doing it for years.

I’ve never done consulting. I didn’t do any business degree. I’m no brainiac.

I read a few books and watched a few consultants that my current employer use. Then I just acted as if I had been consulting for years. In a way, I had. Blogging is kind of like consulting.

In fact, in almost any job, you consult to somebody about something. So, we can all do consulting if we choose too.

Acting as if your business has existed for years is how you give your early clients the confidence to try you out and see if your business can serve their needs.

 

Put together a rough plan on the back of an envelope.

Okay, don’t really use an envelope because that would make you a dinosaur. Jot your rough plan down on the notepad of your not so smartphone. My plan for my business was literally nine things I could teach a business about social media.

These nine things became the plan I was going to follow when I consulted to a business. It took fifteen minutes to write. I suggest having a rough plan, so you know where you are heading and what the business will look like. Please don’t overthink the plan or you’ll never get started!

 

Ask yourself, “What’s the worst that can happen?”

This question will help you mitigate the risks that are buzzing around in your head and preventing you from starting a business. When I asked this question during the startup of my business a few months back, I realized that the worst that could happen is I disappoint a few clients.

By asking this question, you figure out that there are no life-threatening consequences to giving a business a go.

 

Ask yourself, “What would this look like if it were insanely easy?”

The temptation with a new business idea is to make it complex and overthink it. This is what so many wannabe entrepreneurs do and it’s a disaster. Asking yourself “What would this look like if it were easy?” helps you to chunk down in your head what you want to do.

Making something easy by default makes it doable to get started. If something is really easy, then it’s pretty hard not to give it a go. With my new business, easy looked like this:

– No website
– One service
– One customer
– Using my existing services like Zoom to enable the business
– Only doing it part time for one hour a week

With these boundaries in place, there was no way I was not going to follow through. I knew that if I wouldn’t do one hour a week of my new business, then I’d never do it seriously, or even at all.

Making my business easy was the first test to see if I could ever do the run-my-own-business gig again. I use making things easy as my BS test for any new idea. Try it for yourself.

 

Add your business into conversations you have with everybody.

I get messages on social media and emails all the time asking how I’m doing and what I’m working on. In every conversation during the early weeks of my business, I added in one phrase: “I’ve started a business.”

I didn’t say what it was. It was only natural people would ask, and I’d politely answer them. By using this approach, you’re not selling and you get to test your idea with real people who could become customers. Some of these conversations ended up in them becoming clients.

 

Always do it as a side hustle to start with.

The reason we procrastinate on our business ideas is that we have heaps of fear about what we’re going to do. A lot of this fear comes from the misconception that you need to quit your job or primary income source to start. You don’t.

Giving up your primary income source is the worst thing you can do. You don’t even know if your business will work or whether you’ll like it. Plus 90% of businesses fail in the first five years. That’s why I committed to only one hour per week to put myself to the entrepreneur test yet again.

Starting your business as a side hustle lets you find your niche and learn what your business will become. In the early days, your business will change lots of times, so you don’t want to bet your life savings on it until you are solid in your approach.

Again, by making my business a side hustle to begin with, I removed the fear, gave myself room to explore and allowed myself to fail. I’d suggest this approach for anyone wanting to start a business.

It’s so much easier this way which means your chances of success are higher. The worst case is you end up with a part-time business which gives you a second income. That’s not a bad result either.

So why can’t you start a business and stop procrastinating again?

If you want to increase your productivity and learn some more valuable life hacks, then join my private mailing list on timdenning.net

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Startups

3 Questions to Ask Yourself for a Winning Business

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successful business

“My pleasure”. We’ve all heard this before right? It is probably not implemented more than in the culture at Chik-Fil-A. I can’t tell you how many times I go in there and like clockwork they respond to every request with my pleasure. This is something that, not only separates them from their competition but continues to make them a destination for people to seek out when they are hungry.

This attitude that every employee from the cook to the owner carries is something that we should all learn from and understand the importance of in our daily interactions with people, prospects, and customers.  

Are you conditioning yourself everyday to be in a position of service for your family, friends, clients, and anyone that you come into contact with? Too many times I see people not focused and aware of the potential opportunities walking around them every day. Do you want to know why they are missing them? It is because their attitude sucks and isn’t one ready to be of service.   

1. Are You Approachable?   

Are you presenting yourself to everyone with a smile? This is a simple tactic you can implement right now that will open up more conversation opportunities for you and will have others asking how your day is going and the most common question or response from others will be, what has you smiling today?  Nature guards humans and to break down the barriers they have up, you have to be someone they feel is there to help them or be of service. Smiling first is key to opening them up and start breaking down their defenses.  

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas Adams

2. Are You A Good Listener?

After you create the introduction and start the dialogue with your customer or prospect it is essential to be quiet and listen to them.They will begin to tell you what, how, and why they are looking for help and give you the opportunity to show them how your service will solve their problems and needs. Too many times I see salespeople or business individuals talk right through their prospect or customer and in essence, talk themselves right out of a sale.  

Listening is crucial to being in the customer service business. I mean how you can indeed solve a problem for someone if you first refuse to listen to them and find out their problem/problems in the first place?  

“Service to others is the rent you pay for your room here on earth” – Muhammad Ali

3. Are You An Action Taker?  

The best of the best take action to service their customers, clients, or others for that matter. Talking points are great but it’s the activity and the action steps that people are looking for and out of you. If you really want to create an environment of service, this is non-negotiable. Don’t just communicate with your prospects how you are going to help them or service them, SHOW them through your commitments, actions, and abilities to solve their problems. This is a major part of the attitude of service framework that is necessary to separate you from the all the rest.   

You must first create an environment of service in your own daily habits everyday to create the atmosphere of service you want your colleagues, clients, and general surroundings to see from you as well. Your attitude is the first thing you have to check to get this mindset in alignment with your habits.  

Create a daily smile that others find welcoming.  Listen to everything going on around you so that you are sharp and aware of your surroundings, and then attack every day with actions of solving problems and elevating yourself as the solution others seek out when they need a product or service to better their situation and business.

What are some things you do that show your attitude of service? Comment Below!

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5 Simple Strategies for When You’ve Made a Business Mistake

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business mistakes

Anyone in business with years of experience will likely be able to cite a variety of past mistakes, whether they involve missing a meeting, not delivering content by a deadline or upsetting a client. The reality is, it’s impossible to be error-free in the demanding world of business, where deadlines and individual client preferences are numerous.

Ideally, businesses have a structure in place that helps prevent mistakes before they occur, even though they may still happen. As a result, businesses should realize that a mistake shouldn’t be a deal-breaker. A mistake can present an opportunity to solidify a client relationship, by giving you a chance to make up for it and more.

Here are five simple strategies to address mistakes in business, with integrity and honesty:

1. Provide Clients With Transparency

Businesses that make a mistake and refuse to tell a client about it until questioned will find themselves at the receiving end of an understandably irate client. Giving clients a heads-up shows integrity and a steadfast commitment to making it right, especially if they are not yet aware of the issue.

Ideally, you can address the issue with the client in person, or at least by phone. Showing an apologetic tone in an email is difficult. When apologizing, don’t beat around the bush. Directly clarify the mistake, why it happened and the resolution in progress. By telling a customer or client about a mistake before they realize it on their own, you enforce a willingness to take responsibility and right wrongs.

2. Offer Reassurance on Resolving the Issue

Being transparent about a business mistake is just the first step. It’s equally important to clarify with a client how you will resolve the issue. Since the last thing anyone wants is for the partnership to dissolve with a refund or termination of a contract, the best route is to offer a clear plan on how the project’s results will improve. You should also clarify what steps have been implemented to ensure the mistake does not occur again.

For example, if a PR agency sends out a press release for a client with erroneous content, it can immediately notify the client of the issue, while ensuring them that this round of pitching and its corrective follow-up round will be free of charge. This shows a business taking responsibility for its mistakes, while also offering a solid plan as to how it can resolve the issue without taking more resources or money from the client.

“A lack of transparency results in distrust and a deep sense of insecurity.” – Dalai Lama

3. Ask for Their Resolution Idea

After providing your own reassurance and strategy to amend the mistake, you should ask the client if there’s anything else you can do. If you proposed a firm plan for correcting the issue, then it’s likely they will simply say no — though the question provides room to make things right if they are not satisfied with your proposal.

If you intend on providing a discount due to your mistake, it’s better to ask the customer for their idea of a resolution before offering a discount, as their ideal discount may be less than what you initially intended on proposing. By accepting their idea for a resolution, the business is essentially admitting all wrongdoing while increasing the confidence of the client.

Additionally, for whatever the customer proposes as a solution, it’s a good idea to increase their desire slightly. For example, if a customer feels that a 10 percent discount is fair, counter with something like, “10 percent is very fair, and I’m very apologetic for our mistake. As a result, I will provide you with 15 percent off as a thank you for your understanding.”

4. Value the Power of Word-of-Mouth

Most clients are knowledgeable enough to know that mistakes happen. Their evaluation of a business incorporates how it responds to its errors. Especially in the digital age, reviews of a business are prevalent on social media and various review platforms.

A business that goes above and beyond to amend its mistake, by informing the customer of its error and offering a fair compensation, is likelier to be praised in reviews as taking charge of mistakes. Combined with other reviews from clients who ideally did not experience mistakes, a business will have an excellent review presence online.

“Free publicity and word of mouth is probably the best and cheapest form of advertising. Learn to use it to your advantage.” – Richard Branson

5. Don’t Stress That It Wasn’t Purposeful

If a client or consumer has spent time and money on your services, then they likely already know your mistake was just that, not some intentional sabotage. As a result, continually stressing that your mistake wasn’t on purpose is a waste of time, especially when you can be spending the dialogue on ideas for resolution and compensation. Taking the lead on amending a mistake is significantly more important than declaring its intent or lack thereof.

Mistakes happen in business, quite often. Eliminating these mistakes is ideal, but when they do occur, it’s possible for a business to salvage a client relationship with transparency, reassurance and a viable resolution.

How do you recover from a business mistake? Comment below!

Image courtesy of Twenty20.com

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The One Strategy to Help You Create Meaningful Work

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creating meaningful work

This past week I had dinner with a friend who had recently returned from Japan. While hearing about her trip, the Japanese concept of Ikigai came up and had stayed on my mind for days. I found it really compelling and couldn’t help but delve into the topic. (more…)

Vanya Lazarova is a certified professional coach, specializing in helping people create their life's work by starting with purpose and authenticity. She loves writing, reading, psychology, philosophy, arts and all forms of self- expression. She co-founded a personal development podcast called "The Coaching Journal", where she offers thought provoking concepts to empower people intentionally design the life they want to have. You can find more about Vanya and the work she does on her website www.LiveAuthentic.net and at her podcast The Coaching Journal.

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8 Comments

8 Comments

  1. MUSENGIYAREMYE Expedith

    Aug 26, 2015 at 7:04 am

    This is real and it insipire to get started in entrepreneurship

    • Tim Denning

      Dec 30, 2015 at 2:33 am

      MUSENGIYAREMYE I hope it has inspired you and I look forward to seeing you take action!

  2. mr.anjani kumar sah

    Aug 23, 2015 at 11:39 am

    really ,it is good inspirational article
    ,

    • Tim Denning

      Dec 30, 2015 at 2:33 am

      Cheers Anjani!

  3. Michael Costa

    Jul 28, 2015 at 8:49 pm

    Lisa, you will have my vote for prime minister.

    • Tim Denning

      Jul 29, 2015 at 7:47 pm

      I agree Michael!

  4. Lawrence Berry

    Jul 16, 2015 at 1:30 am

    This is really some great advice and I can see that this woman’s determination and tenacity has gotten her where she wants to be. I am looking to start a global business, but its very tough for me to find the right people to connect to and reach out to. I know that everyone who has really started a business and have gotten investors to look at them, have reached out to the investors. I think pre-selling an idea with passion and letting people know how you plan on making money is one of the biggest things to do. Like the woman above, you can find that if people are willing to invest even a little bit of capital, you can begin to feel confident that your idea will work in the market. Great post!

    • Tim Denning

      Jul 16, 2015 at 10:57 pm

      Lawrence I have already seen that you have a similar tenacity to Lisa so I am sure that if you keep persisting your vision will come to fruition. I read an article yesterday from one of the founders of AirBnb who shared some of the emails that he sent to investors early on. Most of them thought he didn’t have a business and would never make it. Now his company is valued at billions of dollars. It’s easy to shut down an idea and it takes no skill in doing so. The skill is coming up with a good idea and then having the tenacity to follow it through no matter what. That’s what Lisa did and that’s what you have the opportunity to do. The fact that you’re already on this site every single day trying to inspire others shows me that you have what it takes.
      Much Respect.

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Startups

The 5 Most Common Myths Associated With Starting a Business

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We live in a world of opportunities. I can remember growing up and always dreaming of wearing a suit and tie to work. It was my absolute dream. I was maybe 14 years old at the time and my grades in school were awful and I didn’t exactly have the brightest future ahead of me. I always had these misconceptions about success and what it took to achieve it.

After almost a decade of putting my head down and investing the time, I can finally say I have a profitable business. However, this isn’t about me and my business. This is about the myths that most people are allowing to rule their lives and hold them back from their greatness.

Running a business isn’t about making millions of dollars. When you own a business you’re making the world a better place. You’re providing a solution to a problem. You’re giving others an opportunity to earn money by becoming an employee. You’re doing so much more than making money. It’s good for the economy. So don’t let these common myths about starting a business fool you.

Here are 5 common myths you need to let go of once and for all:

1. You must be intelligent and good in school

Have you ever thought that it’s a basic requirement to graduate college with a business degree? It makes sense if you look at it from a distance. You go to school. You learn how to run a business. You start a business.

The flip side? Business school doesn’t teach you how to handle failure. School will never teach you how to adapt to the market place and make split second decisions that could impact millions of people’s daily lives. School can’t teach you to be you. Although school may not hurt, it’s 100% not required to run a successful business.

“Success usually comes to those who are too busy to be looking for it.” – Henry David Thoreau

2. You need money

Almost everyone I’ve asked about starting a business has brought up the concept of needing money to get started. I’m here to tell you that you can start thousands of different businesses without money. The most practical piece of advice I can give here is to go out and sell your service, collect the money, then invest a portion or all of that money into the tools needed to complete the job.

If you’re dead set on a business model that requires a lot of cash upfront, use resources like kickstarter or angel investors to get going. You personally don’t need to have any money to start any business ever. You just have to be willing to get creative when it comes to finding the necessary money required.

3. You need experience

As entrepreneurs, we are actually innovators. A lot of the things we are doing have never been done before. We’re constantly experimenting with new ideas and that comes with a lot of failures. You gain the necessary experience needed to run a business while you run your business. You’ll never learn everything you need to know and not a single day will go by where you don’t gain more experience. So dive in, have fun, and don’t give up.

4. You need a following

With all of these mega influencers on social media, it can be challenging to believe you can do anything without a massive following. This isn’t true at all. Everyone on this planet starts with the same following. ZERO. No one knows who you are until you put yourself out there.

Sure you may not have thousands of subscribers, you may not even have ten subscribers. The point is that if you put out good content and provide a service or product that actually helps make the world a better place and solves a problem for your customer, you will win. Just keep putting in the time and energy.

“If you are not willing to risk the usual, you will have to settle for the ordinary.” – Jim Rohn

5. There’s too much competition

Everyday you wait there will be more and more competition. If it was easy everyone would be doing it right? Your product or service is the difference. If you provide a better experience you will win. If you put in the work for the long haul and ignore the short term gains, you will win. Business is a massive competition and if you’re doing it right your competitors will become your friends, mentors, and possibly customers.

This article was written specifically for you. To help you overcome some of the fears of taking that leap of becoming an entrepreneur. Don’t get me wrong, it’s challenging. However, if you truly believe in your idea, there should be nothing on this planet that can stop you from bringing it to life.

What tips have you used to start your business? Comment below!

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How I Started A Business And Defeated 5 Years Of Procrastination When It Came To Doing So.

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I finally started a business! So many people had asked me when I was going to start one again and for the last five years, I’ve procrastinated. There’s a whole bunch of statistics which I’m not going to recite that suggest that many people (including me) want to start their own business.

Before each of us leaves this world, there’s a very strong chance we will try to start our own business at least once.

I talk to so many wannabe entrepreneurs who have an idea or a passion that they want to turn into a business yet they never take action. It’s been five years since my last business venture. I know what this feeling of wanting to begin a business is like because it’s plagued my thoughts for so long.

I’ve always had that spark in my brain that says “Tim, you love this passion of yours. Go and start a business and earn a living from it!”

I have ignored this bright spark for so long. I’ve made excuses. I’ve procrastinated. I’ve told myself I wasn’t good enough.

Then finally, a couple of months ago, I said to myself “SCREW IT! I’M STARTING MY BUSINESS.”

If you’ve ever had similar thoughts, then I want you by the end of this article to take action once and for all. I am going to give you the exact steps and tips I used to defeat five years of procrastination, and finally start my coaching and social media consulting business.

Here’s what I did to start my business:

 

Make a loss if you have to in the beginning to get a free education.

The first client I brought on made a loss. At the end of the consulting, I figured out I didn’t charge enough. This is perfect because I basically bought my first client and got a free education at the same time. The lessons my first client taught me were what I used to base my entire business on.

Rather than overthink the idea of a business, I decided to experiment by actually creating one and attempting to find a business model. The truth is you don’t need to know anything to start a business. As long as you can charge money for what you’re going to do, you’ll learn the rest from experience.

 

If you have no ideas at all, then ask yourself “What can I coach people on?”

Not everyone has a business idea they want to pursue. Some people just know they want to start a business. This was the same for me. I knew I wanted a business, but I had no idea what it was going to do. Then I went to an event and the speaker said that all of us could coach somebody, on something.

So I asked myself the same question and the answer I got back was social media and life. They are the two things I can coach everybody on. They are also the two things I’m passionate about. For you, the seed to your business starts with this same question.

While you may not become a coach, knowing what you can teach people will lead to knowing what you’re passionate about and are motivated to do for free.

 

Float the idea of charging one person, for one product or service.

The way I got started once I knew what I wanted to focus my business on was to float the idea with people. One of the people I floated the idea with wanted to be a client except they wanted me to write very long blog articles for them.
While ghostwriting is a service I’m considering to add in the not too distant future, writing long blog posts about a topic I wasn’t passionate about was not something I was willing to do and I said no.

As I kept putting out into the universe what this business was (which didn’t exist yet), I had several people express interest in what I was doing. One of them turned into my first client without even realizing it. Telling people what you are thinking of doing is how you get those first few clients.

“Act as if the business exists already and you can offer your product or service right away. That’s been a key concept for me to take action and start a business again finally”

 

Your first client gives you the confidence.

Winning the first client gave me the confidence to pursue my business. Getting a client is the best way to back yourself and motivate yourself to avoid procrastination and keep going with your business venture.

“It’s harder to fail when you have a client depending on you”

 

Forget business cards and websites.

I meet so many entrepreneurs in the making who spend hours creating websites, designing logos and even printing business cards (maybe they haven’t heard of LinkedIn). None of these activities will get your business started or give you the motivation you need.

Having the skill to sell yourself and start charging for something, anything, is how you start a business. A business is only a business when it has money coming in the door.

 

Act as if you’ve been doing it for years.

I’ve never done consulting. I didn’t do any business degree. I’m no brainiac.

I read a few books and watched a few consultants that my current employer use. Then I just acted as if I had been consulting for years. In a way, I had. Blogging is kind of like consulting.

In fact, in almost any job, you consult to somebody about something. So, we can all do consulting if we choose too.

Acting as if your business has existed for years is how you give your early clients the confidence to try you out and see if your business can serve their needs.

 

Put together a rough plan on the back of an envelope.

Okay, don’t really use an envelope because that would make you a dinosaur. Jot your rough plan down on the notepad of your not so smartphone. My plan for my business was literally nine things I could teach a business about social media.

These nine things became the plan I was going to follow when I consulted to a business. It took fifteen minutes to write. I suggest having a rough plan, so you know where you are heading and what the business will look like. Please don’t overthink the plan or you’ll never get started!

 

Ask yourself, “What’s the worst that can happen?”

This question will help you mitigate the risks that are buzzing around in your head and preventing you from starting a business. When I asked this question during the startup of my business a few months back, I realized that the worst that could happen is I disappoint a few clients.

By asking this question, you figure out that there are no life-threatening consequences to giving a business a go.

 

Ask yourself, “What would this look like if it were insanely easy?”

The temptation with a new business idea is to make it complex and overthink it. This is what so many wannabe entrepreneurs do and it’s a disaster. Asking yourself “What would this look like if it were easy?” helps you to chunk down in your head what you want to do.

Making something easy by default makes it doable to get started. If something is really easy, then it’s pretty hard not to give it a go. With my new business, easy looked like this:

– No website
– One service
– One customer
– Using my existing services like Zoom to enable the business
– Only doing it part time for one hour a week

With these boundaries in place, there was no way I was not going to follow through. I knew that if I wouldn’t do one hour a week of my new business, then I’d never do it seriously, or even at all.

Making my business easy was the first test to see if I could ever do the run-my-own-business gig again. I use making things easy as my BS test for any new idea. Try it for yourself.

 

Add your business into conversations you have with everybody.

I get messages on social media and emails all the time asking how I’m doing and what I’m working on. In every conversation during the early weeks of my business, I added in one phrase: “I’ve started a business.”

I didn’t say what it was. It was only natural people would ask, and I’d politely answer them. By using this approach, you’re not selling and you get to test your idea with real people who could become customers. Some of these conversations ended up in them becoming clients.

 

Always do it as a side hustle to start with.

The reason we procrastinate on our business ideas is that we have heaps of fear about what we’re going to do. A lot of this fear comes from the misconception that you need to quit your job or primary income source to start. You don’t.

Giving up your primary income source is the worst thing you can do. You don’t even know if your business will work or whether you’ll like it. Plus 90% of businesses fail in the first five years. That’s why I committed to only one hour per week to put myself to the entrepreneur test yet again.

Starting your business as a side hustle lets you find your niche and learn what your business will become. In the early days, your business will change lots of times, so you don’t want to bet your life savings on it until you are solid in your approach.

Again, by making my business a side hustle to begin with, I removed the fear, gave myself room to explore and allowed myself to fail. I’d suggest this approach for anyone wanting to start a business.

It’s so much easier this way which means your chances of success are higher. The worst case is you end up with a part-time business which gives you a second income. That’s not a bad result either.

So why can’t you start a business and stop procrastinating again?

If you want to increase your productivity and learn some more valuable life hacks, then join my private mailing list on timdenning.net

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3 Questions to Ask Yourself for a Winning Business

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“My pleasure”. We’ve all heard this before right? It is probably not implemented more than in the culture at Chik-Fil-A. I can’t tell you how many times I go in there and like clockwork they respond to every request with my pleasure. This is something that, not only separates them from their competition but continues to make them a destination for people to seek out when they are hungry.

This attitude that every employee from the cook to the owner carries is something that we should all learn from and understand the importance of in our daily interactions with people, prospects, and customers.  

Are you conditioning yourself everyday to be in a position of service for your family, friends, clients, and anyone that you come into contact with? Too many times I see people not focused and aware of the potential opportunities walking around them every day. Do you want to know why they are missing them? It is because their attitude sucks and isn’t one ready to be of service.   

1. Are You Approachable?   

Are you presenting yourself to everyone with a smile? This is a simple tactic you can implement right now that will open up more conversation opportunities for you and will have others asking how your day is going and the most common question or response from others will be, what has you smiling today?  Nature guards humans and to break down the barriers they have up, you have to be someone they feel is there to help them or be of service. Smiling first is key to opening them up and start breaking down their defenses.  

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas Adams

2. Are You A Good Listener?

After you create the introduction and start the dialogue with your customer or prospect it is essential to be quiet and listen to them.They will begin to tell you what, how, and why they are looking for help and give you the opportunity to show them how your service will solve their problems and needs. Too many times I see salespeople or business individuals talk right through their prospect or customer and in essence, talk themselves right out of a sale.  

Listening is crucial to being in the customer service business. I mean how you can indeed solve a problem for someone if you first refuse to listen to them and find out their problem/problems in the first place?  

“Service to others is the rent you pay for your room here on earth” – Muhammad Ali

3. Are You An Action Taker?  

The best of the best take action to service their customers, clients, or others for that matter. Talking points are great but it’s the activity and the action steps that people are looking for and out of you. If you really want to create an environment of service, this is non-negotiable. Don’t just communicate with your prospects how you are going to help them or service them, SHOW them through your commitments, actions, and abilities to solve their problems. This is a major part of the attitude of service framework that is necessary to separate you from the all the rest.   

You must first create an environment of service in your own daily habits everyday to create the atmosphere of service you want your colleagues, clients, and general surroundings to see from you as well. Your attitude is the first thing you have to check to get this mindset in alignment with your habits.  

Create a daily smile that others find welcoming.  Listen to everything going on around you so that you are sharp and aware of your surroundings, and then attack every day with actions of solving problems and elevating yourself as the solution others seek out when they need a product or service to better their situation and business.

What are some things you do that show your attitude of service? Comment Below!

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5 Simple Strategies for When You’ve Made a Business Mistake

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business mistakes

Anyone in business with years of experience will likely be able to cite a variety of past mistakes, whether they involve missing a meeting, not delivering content by a deadline or upsetting a client. The reality is, it’s impossible to be error-free in the demanding world of business, where deadlines and individual client preferences are numerous.

Ideally, businesses have a structure in place that helps prevent mistakes before they occur, even though they may still happen. As a result, businesses should realize that a mistake shouldn’t be a deal-breaker. A mistake can present an opportunity to solidify a client relationship, by giving you a chance to make up for it and more.

Here are five simple strategies to address mistakes in business, with integrity and honesty:

1. Provide Clients With Transparency

Businesses that make a mistake and refuse to tell a client about it until questioned will find themselves at the receiving end of an understandably irate client. Giving clients a heads-up shows integrity and a steadfast commitment to making it right, especially if they are not yet aware of the issue.

Ideally, you can address the issue with the client in person, or at least by phone. Showing an apologetic tone in an email is difficult. When apologizing, don’t beat around the bush. Directly clarify the mistake, why it happened and the resolution in progress. By telling a customer or client about a mistake before they realize it on their own, you enforce a willingness to take responsibility and right wrongs.

2. Offer Reassurance on Resolving the Issue

Being transparent about a business mistake is just the first step. It’s equally important to clarify with a client how you will resolve the issue. Since the last thing anyone wants is for the partnership to dissolve with a refund or termination of a contract, the best route is to offer a clear plan on how the project’s results will improve. You should also clarify what steps have been implemented to ensure the mistake does not occur again.

For example, if a PR agency sends out a press release for a client with erroneous content, it can immediately notify the client of the issue, while ensuring them that this round of pitching and its corrective follow-up round will be free of charge. This shows a business taking responsibility for its mistakes, while also offering a solid plan as to how it can resolve the issue without taking more resources or money from the client.

“A lack of transparency results in distrust and a deep sense of insecurity.” – Dalai Lama

3. Ask for Their Resolution Idea

After providing your own reassurance and strategy to amend the mistake, you should ask the client if there’s anything else you can do. If you proposed a firm plan for correcting the issue, then it’s likely they will simply say no — though the question provides room to make things right if they are not satisfied with your proposal.

If you intend on providing a discount due to your mistake, it’s better to ask the customer for their idea of a resolution before offering a discount, as their ideal discount may be less than what you initially intended on proposing. By accepting their idea for a resolution, the business is essentially admitting all wrongdoing while increasing the confidence of the client.

Additionally, for whatever the customer proposes as a solution, it’s a good idea to increase their desire slightly. For example, if a customer feels that a 10 percent discount is fair, counter with something like, “10 percent is very fair, and I’m very apologetic for our mistake. As a result, I will provide you with 15 percent off as a thank you for your understanding.”

4. Value the Power of Word-of-Mouth

Most clients are knowledgeable enough to know that mistakes happen. Their evaluation of a business incorporates how it responds to its errors. Especially in the digital age, reviews of a business are prevalent on social media and various review platforms.

A business that goes above and beyond to amend its mistake, by informing the customer of its error and offering a fair compensation, is likelier to be praised in reviews as taking charge of mistakes. Combined with other reviews from clients who ideally did not experience mistakes, a business will have an excellent review presence online.

“Free publicity and word of mouth is probably the best and cheapest form of advertising. Learn to use it to your advantage.” – Richard Branson

5. Don’t Stress That It Wasn’t Purposeful

If a client or consumer has spent time and money on your services, then they likely already know your mistake was just that, not some intentional sabotage. As a result, continually stressing that your mistake wasn’t on purpose is a waste of time, especially when you can be spending the dialogue on ideas for resolution and compensation. Taking the lead on amending a mistake is significantly more important than declaring its intent or lack thereof.

Mistakes happen in business, quite often. Eliminating these mistakes is ideal, but when they do occur, it’s possible for a business to salvage a client relationship with transparency, reassurance and a viable resolution.

How do you recover from a business mistake? Comment below!

Image courtesy of Twenty20.com

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