Startups
7 Ways To Create An Amazing Startup Vision
When I am looking to set up interviews, I try to think of people who have come from nowhere and created something truly amazing. With that said, I thought I would interview Mat Jacobson, the founder of the Global Education Company, Ducere. The vision of Ducere is working directly with global leaders on topics they are experts in, to deliver a formal education. What makes Ducere truly unique is that they have been able attract some of the best leaders on the planet including five Australian Prime Ministers, two Canadian Prime Ministers, Heads of State from Europe, Asia and Africa, Nobel Prize winners, Oxford and Harvard professors and the list goes on and on.
Mat is very inspiring to talk with and is always looking for ways to help the entrepreneur community. He thinks big by nature and is not afraid to share his opinion about what needs to change in the entrepreneurial education system. I get the feeling that Mat see’s entrepreneurship as a way to solve many of the world’s problems and using trusted, global leaders to deliver that message is one way he can have a major impact on the outcome.
It was important when Mat created Ducere that philanthropy was embedded into the business and wasn’t a case of if they make money they would write out a cheque to charity when they could afford to. There are two companies that make up Ducere, one is the academic arm, and the other is the Ducere Foundation. Part of the profits of Ducere Education go to fund the Ducere Foundation. Ducere doesn’t donate money to third parties, they create programs in Africa with their philanthropic arm through education programs that are now in 12 countries. This business model is quite unique and has helped create a vision that has attracted the types of global leaders they have onboard.
***Spending Time With Bill Clinton***
Ducere is a member of the Clinton Global Initiative where they partner together on a publishing program for Africa. Mat had the chance to speak with Bill Clinton a number of times.
Mat says that Bill just has a genuine interest in the projects they are involved in so when you speak to someone of his stature, you might think they are aloof or politely nodding their head, but with Bill Clinton he is 100% engaged in the conversation with eye contact the whole time and listening very carefully to what you’re saying. He will then ask very good questions and give his opinion on how you can take your vision a step further. Bill gave advice to Mat on the politics of Africa, where the Ducere programs should be based and people they should work with like Sir Ketumile Masire. Having someone like Bill Clinton for Mat to bounce ideas off was an invaluable experience and just demonstrates how the Ducere vision has successfully captivated everyone.
Later this year Ducere will be rolling out four bachelor degree’s with applied qualifications and coursework directly tied into real-life business projects.
After my interview with Mat I thought I would share with you his top seven ways to create an amazing vision for your startup.
1. Attract the best leaders to your startup
You must have a very compelling reason for someone to be involved with your startup. One of the reasons global leaders are attracted to Duceres vision is because of their social enterprise elements.
Having said that, you still have to get in front of someone to communicate your idea. This can only be done by having people around you that have great networks and connections. To get great leaders, Mat said it’s usually done through an introduction or via someone who knows about their work – it’s always one or two degree’s of separation. A method that you should avoid is sending a letter that says “Dear Sir we would like to introduce ourselves to you.” To be successful in attracting global leaders, you need to create a trusted environment that they will gravitate to more than anything else.
2. Decide if you’re startup should have a global vision
It’s just a question of how far do you want to expand the activities you are involved in. If you’re an organisation that operates in one country, and then you take that same product or service to 50 countries, then obviously that’s global. It’s more a question of ambition.
By Ducere doing their philanthropy in African countries, as well as their academic programs in first world countries, they have become global by nature. Another example might be if you create an interesting platform for transport that helps people, such as Uber, that could equally apply in one country and the founders might be happy generating revenue, on the other hand if it’s a product or service that is really popular, maybe it could be spread to more than fifty countries. It comes back again to ambition and not so much whether a product or service is limited to one or more countries
3. Reframe your prior failed visions
In order to create an amazing vision, you need to be able to reframe your prior failed visions and be able to use the lessons to help create your new vision for your startup. Of course, things don’t always work out as planned. There a lot of things that don’t go the way you intend, especially in a startup environment.
The problem with the word failure is that it has a very negative connotation. Mat believes we should use a more scientific type of terminology like experimentation or trial and error. This terminology is really the way startup and entrepreneurial businesses operate. It’s not a question of success or failure it’s a question of how quickly can you move, adapt shift to create a successful outcome. That’s the case with any organisation that you can point to. No company in the world has a 50-page business plan on day one that ten years down the track they can look back on and say “that’s exactly what we intended to do.”
Look at the genesis of Facebook, what it does today is completely different to what it started out as in its first version a number of years ago. If you look at Google and what the plan, idea and vision of was when it first started, it certainly wasn’t self-driving cars. Even when we can point to a business that is successful, it’s still constantly about adaptation and evolving in order for that business to stay in the same successful position. Mat believes we should talk more about experimentation because in an experimental environment it’s very normal for things to be cut-off, modified, focused more on a different area and to go off on tangents.
Failure is such a negative word and people don’t like to be associated with it, which is perhaps why in the western world we have such a risk adverse culture. Trial and error, and experimenting until a business model succeeds is far more palatable.
4. Take the Steve Jobs approach – simplify and focus
How do you balance opportunity with focus? There are always lots of opportunities out there. People overestimate the value of ideas, and they underestimate the value of implementation. People talk about the idea and vision to a great extent, but this is only one component.
There are lots of people that have interesting ideas, but there are far fewer people who can actually execute that vision into a successful, global organisation. It’s about the execution and for Mat that’s the balance between lots of ideas and focus. There are constantly more ideas than the amount of focus you can have to successfully implement those ideas within your startup. It needs to be about having a good sense of core value and being the best at something rather than doing lots of things poorly.
In Ducere’s case, education is a huge space. They implemented this idea of simplification by narrowing down their focus to a business school rather than teaching all the broader areas that a typical business faculty in a university would offer such as bookkeeping. This allows them to leverage off their unique skill of business programs that can utilise global leaders in the areas of entrepreneurship, leadership and management.
Your startup needs to look constantly at the core focus you are trying to achieve and make sure it is relevant to everything you do. Don’t just implement something because it sounds like a good idea or financial opportunity, if it doesn’t meet your core focus.
5. You need lots of diverse thinking, interactions and experiences
If you work in the airline industry, you would typically go to airline industry conferences and deal with people in your industry. If Mat was in the banking industry and wanted to come up with something novel, he would spend time trying to understand how the airline industry works. On one hand, the airline industry has nothing to do with banking but that’s where opportunities for innovation arise. It allows you to see something totally unique and different, and then you start thinking to yourself, how can I use what I have learnt from the airline industry in banking.
A classic example of this was when the founder of Ikea went on holidays to New York to visit the Guggenheim. Most people would wonder what visiting a museum has got to do with a furniture business. When he was in the Guggenheim, he had to follow a set path through the different attractions. This experience he had while on holidays became the impetus for the now famous IKEA model of a structured pathway through their stores, ensuring customers have to walk past every product.
Another important component of creating a vision is being in an environment where you can have headspace and think clearly. A holiday is a perfect example of this and often you can think that a holiday is to get away from work. What a holiday does is to allow you to think outside of the hustle and bustle, the hundreds of emails / meetings and phone calls where it’s very difficult to think innovatively, and completely change your environment.
Mat does his best work often when he is on holidays or an aeroplane where he can’t be interrupted. The idea for Ducere came to him when he was in holidays in Bali, in a pool, thinking about what he wanted to do to start up his new education business. He already had a few things like philanthropy, education qualifications, and leaders in his head and these began to link together while in Bali.
6. Stay focused on your vision
True entrepreneurs are typically not very disciplined or organised people; they are more the creative type. Mat says that it’s very easy for him to stay inspired because he has created a business that allows this process to occur naturally. Their programs in Africa are world-leading initiatives to improve education and then in their academic side they are working with the most inspiring leaders from all over the world. This makes it very difficult for Mat to not be inspired. If you embed these types of things into your startup, you too can achieve the same inspirational results.
“An entrepreneur is almost like an artistic equivalent but in a business environment”
Mat applied the concept of staying focused by only allowing Ducere to partner with not for profit, public institutions because he saw that they had the right focus, which is on skills and quality outcomes. Mat found that the focus in education is not necessarily the same for “for-profit” education institutions. Public education institutions typically aren’t the most nimble or entrepreneurial but that’s why the partnership works so well because Ducere’s thinking is totally different and much less traditional.
At the same time, these institutions bring a very different level of process, rigor and compliance that is non-typical for a fast moving, innovative, startup company. Sometimes these two sets of strengths that both organisations have can bring operational challenges but if the end goal is aligned, you can work out the detail. As long as you have a vision with your partners of where you want to go ultimately everything else can be figured out.
7. Execute your vision in line with the fundamentals
Be outcome focused. It’s not about sitting in a room and pitching to investors about a concept or idea. Ultimately it’s the customers who decide whether a business is successful or not. If customers buy your product or service, this single ingredient will determine whether your startup is successful. You need to refine your business model around the customer through speaking with customers and doing focus groups. Often the reverse happens. People go out and think about their startup, product or development and then go out to customers and say this is what we have
Be very clear about the niche focus of the organisation because it’s very easy to take on too many opportunities as opposed to saying “no that’s not our core business.” It’s harder to say no than yes.
When it comes down to executing your vision make sure you do so in the biggest and most exciting way possible because that’s what get’s people on board. No one is interested in who came seventh in an Olympic race. On one measure coming seventh in the Olympics is unbelievable because out of billions of people in the world that person was the seventh fastest. The reality is no one cares or remembers who came seventh. People care about who is the most successful and came first. You need to be thinking about what you can be successful at and be number one in, and then create a bold vision around that.
Lessons from Africa
Mat loves spending time in Africa, and one of the things that was surprising to him is the culture and the positive attitude of the people. When you think about going into a place that is the poorest area in the world where they don’t have running water, earn less than $200 USD a year and have schools that have no libraries you would expect these people to be very disgruntled.
What’s amazing is that you find the opposite. Kids in schools in these areas have such a positive attitude, a desire to learn and such an appreciation for any opportunity they have. It makes you feel how complacent we are in some western countries where kids can take a lot for granted and run a muck or be disruptive in class instead of appreciating how incredibly valuable the opportunity of a good education is. In Africa, it’s the opposite, if you give a child a book to own for the first time, you can just see the gratitude and value they have.
Just by providing some of the basic necessities people need, you can achieve amazing things quite quickly because of their willingness to learn.
Final advice from Mat Jacobson
Work on the most exciting thing that you can possibly work on. Only work with people that you enjoy working with and that you trust in. If you have the passion and work hard then you can do absolutely anything and can change the world by working on something exciting, and working with people who share your vision, and believe in you.
14th-century scholar Maimonides, “The highest form of charity one can give is to give someone a livelihood, so they needn’t rely on charity“
If you’re looking for a global education provider that tailor entrepreneurial courses around amazing global leaders and real world projects, then head over to Ducere’s website to find out more at www.ducere.co
Startups
Unit Economics for Founders: CAC, LTV, Contribution Margin and Payback in One Framework
Unit economics is the profit math on one unit of your business, usually one customer, one subscription or one order. You look at what it costs to acquire that unit, what contribution margin it leaves after variable costs, how much lifetime value it might produce, and how long it takes to earn the acquisition cost back. Mercury’s explainer calls this measuring profitability on a per-unit basis. Paddle’s educational pages walk through the same four pieces: customer acquisition cost (CAC), lifetime value (LTV), the LTV-to-CAC relationship, and CAC payback.
You’ll also hear contribution margin, LTV:CAC, or “the unit is profitable.” Those phrases only help if the unit is defined, the costs are fully loaded, and the average is not hiding a bad channel. This is education, not a fundraising forecast or a software recommendation. I’m not picking a billing tool or a benchmark that every company must hit.
Start with the unit, then contribution margin
Pick a unit that matches how you actually get paid. For a subscription product, that is usually a customer or an account. For commerce, it may be an order or a repeat buyer. If you mix those together, the ratios will lie to you.
Contribution margin is what is left from that unit’s net revenue after the costs that rise when you sell or serve it. Hosting that scales with usage, payment processing, delivery, usage-based contractors, and similar costs belong here. Your rent, your own salary as a fixed draw, and a brand campaign that would run anyway usually do not. Contribution margin per unit equals net revenue minus those variable costs. The percentage is that remainder divided by net revenue.
Gross profit and contribution margin are cousins, not twins. Gross profit subtracts cost of goods sold. Contribution often includes other variable costs of serving the customer. If you use one word for the other, payback and LTV will be too optimistic.
CAC: what it really cost to win the customer
CAC is the sales and marketing cost of acquiring new customers in a period, divided by the number of new customers you actually acquired. Paddle’s formula is the standard one: total sales and marketing cost divided by customers acquired. The argument is over the numerator.
Fully loaded CAC should include ads, agency fees, sales salaries and commissions, tools used to sell, events, and the discounts you gave to win the account, if you are going to treat those as acquisition costs. It should not quietly leave out the sales team and then look efficient. Use the same time window for spend and for new customers, and be honest about lag: a campaign you paid for in March may produce April customers.
Organic or word-of-mouth customers still have a cost, even if it is smaller. Blending a cheap organic cohort with an expensive paid cohort into one company-wide CAC is how founders convince themselves that “average CAC is fine” while the paid channel is underwater.
LTV and payback, with the assumptions in the open
Lifetime value, for unit economics, should be about contribution, not just revenue. A customer who pays a lot and costs a lot to serve is not as valuable as a revenue number suggests. One common subscription shortcut, when monthly churn is fairly stable, is:
LTV = average monthly revenue per customer × contribution margin percentage ÷ monthly logo churn.
If monthly revenue is $80, contribution margin is 80%, and monthly churn is 4%, then monthly contribution is $64, and LTV is $64 ÷ 0.04, or $1,600. That shortcut assumes churn and contribution stay roughly steady, and that expansion, contractions and one-year contracts are not distorting the average. If those assumptions fail, the formula is a slide, not a measurement. Observed retention by cohort is better than a guessed lifetime.
CAC payback is how long it takes the contribution from that customer to repay what you spent to get them. For a subscription, a simple version is CAC divided by monthly contribution margin per customer. Using the numbers above, a $400 CAC and $64 of monthly contribution implies a payback of 6.25 months. Paddle describes payback this way, and Mercury is right that the clock matters because cash leaves today and comes back later. A pretty LTV does not pay next month’s payroll if payback is 18 months and you do not have the cash.
Cash collection can move the clock. If customers pay a year up front, cash payback can be faster than a monthly accrual formula. If invoices sit for 60 days, it is slower. And if contribution per unit is negative, no CAC target will save the model. You lose more money on every additional customer until price, cost or mix changes.
A worked example that stays in one framework
Here is a labeled teaching example, not a real company’s books. A subscription product charges $80 a month. Variable costs to serve one customer are $16 a month, so contribution margin is $64, or 80%. In a quarter, the company spends $40,000 on fully loaded sales and marketing and adds 100 new paying customers, so CAC is $400. Monthly logo churn in the mature cohorts is 4%.
- Monthly contribution per customer: $64
- Simple LTV: $64 ÷ 0.04 = $1,600
- LTV:CAC: $1,600 ÷ $400 = 4
- CAC payback: $400 ÷ $64 = 6.25 months
Now split the same quarter, and keep the $64 monthly contribution. Sixty customers came from a paid campaign at a $600 CAC and churn at 6% a month. Forty came from referrals at a $100 CAC and churn at 2%. The company-wide CAC is still $400, so a blended ratio can still look healthy. The paid LTV is $64 ÷ 0.06, or about $1,067, so that channel’s LTV:CAC is about 1.8, and payback is 9.4 months. The referral LTV is $64 ÷ 0.02, or $3,200, so LTV:CAC is 32, and payback is under two months. The referrals are doing the heavy lifting. If you scale only the paid channel, you do not get the blend. You get the paid math.
There is no official “good” ratio
You will hear that a healthy LTV:CAC is 3:1, and that payback should come in under a year. Paddle’s educational material cites 3:1 as a SaaS benchmark, and similar rules of thumb show up all over investor decks. They are heuristics, not laws, and they break if LTV was built on a hopeful lifetime, if CAC was not fully loaded, or if cash collection lags billing.
A ratio above 1 only means the model can work if the assumptions hold. A ratio of 8 can still be a poor business if it takes four years to get the money back and you are funding that wait with expensive capital. A lower ratio can be acceptable early, or in a market where you are still learning, as long as you know you are buying information and you have the runway to support it. I would rather see one cohort table with real retention and a payback clock than a single company-wide ratio on a slide.
Investors read this math as a quality-of-growth test, which is why it belongs in the same conversation as what investors want to see in an early-stage product: evidence that the product is retained, not only that it can be sold once. And if you are bootstrapping a startup without investors, payback is even less of a vanity metric. A long recovery period can starve a company that does not have a fund to bridge the gap, even when the lifetime-value slide looks generous.
Price, retention and what you put in the CAC numerator are the levers. If contribution is thin, cheaper ads may not fix it. If churn is high, a bigger top-of-funnel spend will only buy a shorter relationship. Get the unit right, show the assumptions, and reread the numbers by channel and by cohort before you scale.
Frequently Asked Questions
What is unit economics?
Unit economics is the profit math on one unit of the business, usually a customer or an order. It ties together acquisition cost, contribution margin, lifetime value and the time it takes to recover CAC. The unit has to match how you actually get paid.
How do you calculate CAC?
Divide fully loaded sales and marketing costs for a period by the new customers acquired in that period. Include ads, sales pay, agencies, tools and, if you treat them as acquisition costs, discounts. Use the same window for spend and for new customers.
What is the difference between contribution margin and gross margin?
Gross margin is revenue minus cost of goods sold. Contribution margin is revenue minus the variable costs of selling and serving that unit, which can include more than COGS, such as payment fees or usage-based support. They are related, but not always the same number.
How is LTV calculated for a subscription business?
A common shortcut is monthly revenue times contribution margin percentage, divided by monthly churn. It assumes fairly stable churn and contribution. Cohort retention is more reliable than a guessed lifetime, especially when contracts, expansion or early churn distort the average.
What is CAC payback?
CAC payback is how long it takes a customer’s contribution to repay the cost of acquiring them. For subscriptions, a simple version is CAC divided by monthly contribution per customer. It is a cash question, not just a profitability question.
Is a 3:1 LTV to CAC ratio required?
No. 3:1 is a widely cited SaaS rule of thumb, not an official target. The ratio is only as honest as the LTV and CAC behind it, and a long payback can still strain cash even when the ratio looks strong.
Startups
Why the Best Business Ideas Solve Your Own Problems
The best business ideas solve your own problems. When the problem is yours, you’re the first customer, you feel the pain every day, and you know straight away whether the fix works. If you wouldn’t use the thing you’re building, you probably shouldn’t be the one building it.
That’s the biggest thing I took from my conversation with Fam Mirza on the Addicted2Success podcast. Fam is a serial entrepreneur. When I introduced him, I said he became a millionaire by 21, has been featured in Forbes five times, and built a brand called 1:Face that has changed over a million lives. A few minutes in, he held a little pack up to the camera and told me to look at the back.
On the back, all it says is, “Open, wipe. You’re welcome.”
That’s the whole set of instructions, and it says a lot about how Fam builds things.
Why solve your own problems before anyone else’s?
The product is called Chuck Offs. Fam told me he owns something like 60 or 70 pairs of Chucks. Somebody steps on them, they get scuffed, and now he can’t wear them. So his team created a proprietary formula in the lab that takes rubber scuffs off rubber, then put it in packaging you can spot from across the store. If he’s at the register and you’re in aisle six, he wants you to see it.
He didn’t need a survey. He looked down at his own shoes.
Then he said this: “If you’ve created a product or a brand and you would never use it, you suck.”
I said amen to that, and I meant it. If you won’t use it, why would anyone else? What do you even know about it? Fam told me he asks people who show him something they’ve made one question: do you use it? When they say no, he can’t make sense of it. You’re not even the user, and you created it.
His rule, the one he says he’s lived by since he was a kid: “Solve your own problems. That’s how you come up with the next big idea.” Then: “Everybody has problems.”
This isn’t just a sneaker thing. The team behind Basecamp built their software the same way and wrote about it in Getting Real: when you’re the target audience, you know what’s important and what’s not.
That last part of Fam’s line matters. Nobody gets to say they don’t have ideas. Every day you run into something slow, overpriced or broken. That’s the raw material.
Be the guy: why smart investors back people, not products
Fam took this further with a story about Chris Stoikos, the founder of Dollar Beard Club. People kept telling Fam he had to meet Chris because they had the same energy. When they finally met, Fam told him straight up that he was the guy. Chris asked why. Fam’s answer: because he had a barbaric, Viking-sized beard. If he’s not the guy to sell beard products, who is?
Fam said that if he’d met Chris before the launch, he would have invested in him without thinking twice. Not in the product. In him. In Fam’s words, “smart investors don’t invest in products. They invest in people.”
Even if Chris knew nothing about marketing, Fam said it wouldn’t have mattered. Marketing can be taught. Being the customer can’t be faked.
I love this because it flips the question. Most people ask whether the idea is good. Fam asks whether you’re the right person for it. Be the person you need to be to grow the business. And if you’re not that person, he’d tell you not to create the product.
If it doesn’t bother you, you won’t take action
Here’s where I jumped in, because this is the part most people skip. Everyone’s got ideas. Ideas aren’t the problem. Action is.
What I said to Fam was this: “If it’s something that really pisses you off, like if it’s a real pain point, you’re going to want to take the action. And I think that’s the difference.”
When the problem is somebody else’s, it stays theory. When it’s yours, it nags you every morning. That’s what gets you off the couch and building.
Fam had told me he only sleeps four or five hours, and when I brought it up he said, “my ideas won’t let me sleep.” I’m not telling you to cut your sleep. I’m telling you what it looks like when someone cares about the problem. I told him that’s the energy of your purpose. When my body can’t take any more and I have to go to bed, it annoys me because I want to keep going. Then I wake up wanting to jump straight back in.
You don’t get that feeling building something you don’t care about.
Money is the byproduct, not the reason
I told Fam that if you’re just coming from a place of “I want to make this because it makes money,” it’s not good enough. It needs to be: “I’m solving a problem. It’s going to help a lot of people. Yes, I can make money and we’re going to have fun doing it.”
He agreed, and went further. He doesn’t think any hugely successful entrepreneur does it for the money. To him, money is always the byproduct. If you build a business and you’re all about the money, he said, you’ll only get so far. Maybe six figures. Maybe whatever.
“If you didn’t pay me to do what I do, I would still do it, because these are my problems,” he said.
He still called money “just freedom.” But for Fam the real step up is when you can make money and change the world at the same time. That’s where 1:Face came from.
The biggest problem Fam solved was the one he grew up with
I asked Fam what really drove 1:Face. It’s all good making the millions. It’s all good going through the failures and coming out stronger. But what about the impact? What about serving? I think that’s the part a lot of people miss.
His answer went back to his childhood. He was born in Qatar, and his parents, who were still building their careers and didn’t have money, left him with an aunt in India until they were stable. He told me he didn’t really get to know them until he was seven. He grew up in conditions where he didn’t know what a shower was. Bathing meant a bucket and a cup poured over your head. When he got to Qatar and saw water spraying out of a metal thing in the wall, he thought it was strange. His mum had to tell him it was a shower.
Then his family moved to America, which he described as a total economic shock. He’d wanted to build a charity brand since he was a kid, and some early attempts flopped. One clothing line gave away 99% of its proceeds and lost money month over month. Too generous to scale.
1:Face started as a watch he redesigned because he liked the idea of a mirror face but thought the original design was off. He wore it everywhere. Twice, people bought it right off his wrist. There was demand before there was even a brand.
What made it a brand was the mirror. When you look at the watch, you see your own face. He sketched 82 logos in a book before landing on the simplest one: a one for the nose, two lines and a mouth. They crowdfunded it, and he said they did about $358,000 in the first 30 days.
But the reason he gave for its success wasn’t the design. It was transparency. A lot of charity brands sell a vague feel-good story. His attitude as a customer was blunt: “Tell me where my money is going.” So 1:Face told people exactly what each watch funded, down to which cause and where. He said the strongest moment of all was being able to take someone to the village, pump the handle on the well, and watch the water come out.
That’s solving your own problem at a different scale. The kid with the bucket and the cup grew up and built wells.
Pain pushes you, vision pulls you
Fam told me he’d hate to have grown up rich. In his view, if everything had been handed to him, he wouldn’t have made anything of himself. Most people who are comfortable don’t think outside the box, because they don’t need to.
I agree with him. Being hungry is a good asset to have. When it’s fed to you, you’re too comfortable.
Here’s the way I put it to him: find your pain in your life and let that push you. Then attach the pleasure to it, which is your vision, and that pulls you. You’ve got the pain for the push and the vision for the pull.
Your own problems are the pain. The thing you build to fix them is the vision. Most people have plenty of pain and no plan, or a nice vision board and nothing that stings enough to make them move.
There’s no such thing as fast money
We hear the glory, but we don’t hear the story. A lot of people have only seen the highlight reel. So I asked Fam for his biggest lesson. What would he never do again?
He didn’t hesitate. He said he lost $750,000 in the stock market when it crashed. He still has a screenshot of the day his Fidelity portfolio was down $198,000. His takeaway, in his own words: “there’s no such thing as fast money.”
Fam was firm that, for him, real estate builds wealth and stocks don’t, because insiders get the news first. That’s his view after getting burned, not a rule for everyone. There are real tradeoffs between real estate vs stocks worth understanding before you pick a side.
What I added ties straight into solving your own problems. Tell me if I’m wrong, but I feel like you’d have to be ready to immerse yourself in whatever industries you’re investing in, and it’s a full-time job. Like, if you don’t really like technology, why invest in technology stocks? It’s the same rule as building a product. If you’re not the user and you don’t live in that world, you’re guessing. Speak to a licensed advisor for financial advice.
Fam said the same impatience kills companies. Everyone wants the fast track. Raise $20 million, hire 300 people, make a billion dollars tomorrow. “Companies that scale slower have so much more longevity than companies that scale fast,” he said.
His example was the Fisker Karma. The way Fam tells it, the push was to beat Elon to market, the car was mostly a design play, and Consumer Reports had it flatbedded four times during testing. The company ended in bankruptcy. Tesla went the other way and made sure the product was incredible first. You can’t build slow and right on a problem you don’t actually understand.
How to start solving your own problems this week
I don’t want you to read this, nod, and move on. That’s the gap I see all the time, between knowing something and doing it. So here’s what I’d do.
- Write down five things that annoyed you this week. Not big world problems. Real ones. The thing that scuffed, broke, wasted your time or cost too much.
- Ask Fam’s question about each one. Would I use the fix every week? If the answer is no, cross it off.
- Ask whether you’re the guy. Are you the obvious customer for this, the way Chris Stoikos was for beard products? If not, it’s probably not your idea to build.
- Check it isn’t just you. Your problem is a starting point, not proof. Before you spend real money, put in the time validating your next business idea with people who aren’t you.
- Find one expert. Fam told me every person on his team is required to link with one person who’s an expert in their industry. Run customer service? Ask the customer service manager at Zappos for five minutes.
I learned a long time ago that you can go far by yourself, but you can go even further together. I’ve had the whole Superman complex, trying to control everything and not hiring anybody. Fam runs a team of about 28, and he’s known 11 of them since they were teenagers.
Become knowledgeable, then execute
Near the end, Fam said, “You’re the sum of the content you input into your mind.” What you feed yourself every day decides what you think about. He told me his dad once bought a computer when they were late on the mortgage and told him to type out the quotes of great men every day after school. Fam put them on the fridge, and he said those quotes still affect him today.
But reading the quotes was never the end of it. Living by them was. I asked Fam my usual last question: if he had 30 seconds to give his last speech to the world, what would he say? He talked about looking in the mirror before you brush your teeth and telling yourself you can change the world. One idea can change the world, he said, “as long as you have the right execution behind it.”
Then he finished: “become knowledgeable on it and then execute. That’s it.”
That’s the whole thing. You already have problems. Pick one that bugs you enough to act on, and make sure you’d use the fix. Are you able to take action now instead of getting lost in the next notification that pops up on your phone?
FAQ
What does it mean to solve your own problems in business?
It means building a product or service that fixes something you personally deal with. You become the first customer, so you know the pain, you know what a good fix looks like, and you’ll keep using it. Fam Mirza’s Chuck Offs came from his own scuffed sneakers.
Should you build a product you wouldn’t use yourself?
Fam Mirza’s answer is no. He says that if you created a product you would never use, you don’t understand it well enough to sell it. If you’re not the user, he’d ask whether you have a real user testing it with you at all times.
Why do smart investors invest in people, not products?
Because a founder who is the customer can learn everything else. Fam said he’d have backed Dollar Beard Club’s Chris Stoikos before launch because Chris was obviously the customer, even if he knew nothing about marketing.
Is making money a good reason to start a business?
On its own, not really. Fam believes money is the byproduct and that money-only founders only get so far. I think you need a real pain point to keep you taking action when it gets hard. Solve the problem first and the money can follow.
Is there such a thing as fast money?
Fam says no. He lost $750,000 in a market crash and now warns against chasing quick wins, whether that’s penny stocks or scaling a company too fast. That’s his experience, not a guarantee either way. Speak to a licensed advisor for financial advice.
Startups
Burn Rate and Runway: How to Calculate How Long Your Startup Has Left
Burn rate and runway are the two numbers that tell you how long your startup can survive: burn rate is how much cash you lose each month, and runway is how many months you have left before the bank account hits zero. The runway formula is simple: cash in the bank divided by your monthly net burn.
That’s the whole idea. The hard part isn’t the math, it’s doing the math every month, being honest about the inputs, and picking the date you’ll make a call before the number makes it for you.
What burn rate and runway actually measure
In the video above, Y Combinator partner Tim Brady puts it in one line: “burn rate is a measurement of cash flow, not profit and loss.” That’s the bit most founders get wrong. Your P&L can say you had a great month while your bank balance tells a very different story, because a signed contract that pays next quarter does nothing for this month’s cash.
Brady’s other line is the one I’d tape to the monitor: “running out of cash is usually how startups die.” Not bad ideas. Not competitors. Cash.
So when people say startup runway or cash runway, they mean the same thing: months of cash left at your current pace. Everything below is about getting that number right and then acting on it.
Gross burn vs net burn: which one matters?
There are two burn numbers, and you need both.
- Gross burn is every dollar of cash going out the door in a month: payroll, contractors, rent, software, ads, insurance, all of it. It ignores revenue. It tells you how heavy your cost base is.
- Net burn is gross burn minus the cash that actually came in from customers that month. It tells you how fast the bank balance is really shrinking.
Runway uses net burn. Gross burn is still worth watching, because it’s the number that stays with you if a big customer churns or pays late. A founder with $80,000 gross burn and $30,000 of revenue is in a very different spot from one with $50,000 gross burn and zero revenue, even though both have $50,000 net burn. The first one has more to lose if sales wobble.
One rule I’d hold firm on: money from investors, loans or your own pocket isn’t revenue. A fresh SAFE makes the bank balance bigger. It doesn’t make your burn smaller.
How to calculate burn rate and runway, step by step
Here’s how to calculate burn rate without fooling yourself. Do it from your bank statements, not your accounting software’s profit report.
- Pull the last three months of bank activity. One month lies. An annual software renewal or a big quarterly tax payment can make a single month look awful or great. Three months smooths that out.
- Add up all cash out for each month. That’s gross burn. Average the three months.
- Add up cash in from customers only. Leave out funding, loans, transfers between your own accounts and anything you put in personally.
- Subtract. Average gross burn minus average customer cash in equals net burn.
- Divide your current cash by net burn. That’s months of runway.
- Re-run it with what’s already committed. The hire who starts next month, the new office lease, the price increase from your cloud provider. Backward-looking runway is a comfort blanket. Forward runway is what’s real.
A worked burn rate example (with example numbers)
Picture a founder with a small software company and $600,000 in the bank. These are example numbers for teaching, not benchmarks. Her average month looks like this:
| Line item | Monthly cash (example) |
|---|---|
| Payroll (including her own salary) | $52,000 |
| Contractors | $8,000 |
| Marketing | $7,000 |
| Software and cloud | $6,000 |
| Rent | $4,000 |
| Everything else | $3,000 |
| Gross burn | $80,000 |
| Cash collected from customers | $30,000 |
| Net burn ($80,000 – $30,000) | $50,000 |
| Runway ($600,000 / $50,000) | 12 months |
Twelve months feels like plenty. Now she adds the engineer she’s been planning to hire in month three, at $12,000 a month all-in. After two months at the old pace she’s got $500,000 left, and her net burn jumps to $62,000. $500,000 divided by $62,000 is about 8 more months. Total runway: roughly 10 months, not 12.
One hire just cost her two months. That’s not an argument against hiring. It’s an argument for knowing the price before you sign the offer letter.
And notice her own salary is in there. If you’re paying yourself nothing to stretch the runway, you’re hiding a cost that comes back later, so work out how to pay yourself as a business owner and put the real number in the model.
Default alive or default dead? The question behind the runway formula
Runway assumes nothing changes. Revenue usually does. That’s why I like Paul Graham’s test from his 2015 essay Default Alive or Default Dead? He asks founders: “Assuming their expenses remain constant and their revenue growth is what it has been over the last several months, do they make it to profitability on the money they have left?”
Run that on our example founder, with expenses flat at $80,000 and revenue starting at $30,000:
- Revenue growing 5% a month: she crosses $80,000 in month 21 with about $45,000 left. Default alive, technically. That’s a terrifyingly thin cushion, but she lives.
- Revenue growing 3% a month: the cash runs out in month 15. Default dead.
Two points of monthly growth is the difference between a company and a cautionary tale. That’s why I’d rather see founders obsess over this one question than over a fancy dashboard.
Graham also says half the founders he talks to don’t know which one they are, and that the trap is assuming it’ll be easy to raise more money: “that assumption is often false, and worse still, the more you depend on it, the falser it becomes.” His fix is blunt. Write down “precisely what you’ll need to do to survive if you can’t raise more money, and precisely when you’ll have to switch to plan B if plan A isn’t working.”
That second part, the “when,” is your decision date.
How long does a raise take? Set your decision date before you need it
Your decision date is the day you commit to one of three paths: raise, cut, or get to profitable. Pick it while you still have options, because every month you wait takes options off the table.
If raising is on the list, be realistic about time. DocSend’s research with Harvard Business School professor Tom Eisenmann found that “the average length of time it takes to complete a seed round is 11-15 weeks,” and DocSend recommended allowing “six months of runway to raise funds,” three months to pitch and three more to work out a plan B if nobody bites (DocSend, 2019). That data is a few years old, so treat it as a floor, not a promise.
The gap between rounds is longer than most first-time founders expect too. Carta’s Q1 2026 report says “the typical period between seed and Series A stands at an even two years,” with a median of 2.1 years from Series A to Series B (Carta, State of Private Markets Q1 2026). That’s a median, so half of companies took longer.
Back to our founder with 10 months of real runway. If she wants six months for a raise plus plan B, she has to be pitching by month four. Give her a month to prep the numbers and the deck, and her decision date is about month three. Not month nine. Month three.
Raise, cut, or get profitable: what to do on your decision date
When the date arrives, you look at the default alive math and pick. No hand-waving.
- Raise if growth is strong enough that investors will actually care, and you’ve got at least six months of runway to run a real process. Graham’s warning applies: never treat fundraising as more than plan A.
- Cut if you’re default dead and growth isn’t going to fix it in time. Cut early and once, not a little every month. Graham calls hiring too fast “by far the biggest killer of startups that raise money,” so payroll you added ahead of demand is the first place to look.
- Get profitable if you’re close. Raise prices, chase overdue invoices, move customers to annual prepay, drop the spend that isn’t pulling its weight. Founders who bootstrap a startup without investors live on this path every month, and it’s a lot less scary once you’ve done the math.
None of these is the “right” answer in general. The right answer is the one you choose on purpose, with numbers in front of you, instead of the one forced on you in month nine.
The monthly runway habit that keeps you honest
Knowing the formula is worthless if you calculate it once for a pitch deck and never look again. This is the gap I see everywhere: founders who can explain burn rate perfectly and still couldn’t tell you this month’s number.
Put 30 minutes on the calendar on the first business day of every month. Pull the bank data. Update gross burn, net burn and runway. Re-run the default alive check. Look at your decision date and ask if it’s moved. Then tell your co-founder or your board the number, out loud, even when it’s ugly. Especially when it’s ugly.
Do that for a year and you’ll never be surprised by your own bank account. That alone puts you ahead of half the founders Paul Graham talks to.
Frequently Asked Questions
What is the difference between gross burn and net burn?
Gross burn is all the cash you spend in a month. Net burn is gross burn minus the cash customers paid you that month. Runway is calculated with net burn.
What is the runway formula?
Runway in months equals cash in the bank divided by monthly net burn. With $600,000 in cash and $50,000 net burn, you have 12 months, before any new hires or changes.
Is burn rate the same as net loss?
No. Burn rate measures cash leaving the bank, while net loss is an accounting figure. Revenue you’ve booked but haven’t collected doesn’t reduce your burn until the cash arrives.
How much runway should a startup have?
There’s no single number, but leave room to raise or change course. DocSend’s research found seed rounds took 11 to 15 weeks and suggested six months of runway for a raise plus plan B.
What does default alive mean?
Paul Graham’s term for a startup that reaches profitability on the cash it has, assuming expenses stay flat and revenue keeps growing at its recent rate. If it doesn’t get there, it’s default dead.
Startups
Why Copying Famous Startup Playbooks Will Quietly Kill Your Company
Most startup advice sounds bulletproof until you look under the hood and realize that another wildly successful company did the exact opposite.
You will read a viral thread about how a massive tech giant built a billion-dollar empire entirely on inbound marketing—writing ebooks, hosting webinars, and patiently educating their audience. Then, you look across the street, and a competitor just hit a $1.6 billion valuation by ignoring content entirely, leaning heavily into aggressive outbound sales and a self-serve product. Another company becomes a unicorn while bragging about bootstrapping and raising zero dollars, while the next one raises $150 million in venture capital to ruthlessly dominate a crowded market.
Every single one of these companies cleared the $100 million revenue mark. Every single one of them had completely contradictory strategies.
If you just copy someone else’s famous playbook without understanding why they ran it, that exact same strategy will quietly destroy your business. The winning move always depends entirely on the biggest constraint holding your specific company back.
The Constraint-First Strategy
A growth engine only works when it solves the actual problem blocking your revenue. Let’s look at four original examples that prove why identifying your core constraint is the only strategy that matters.
Constraint 1: The Market Lacks Belief (The Education Play)
When Gainsight launched, the concept of “Customer Success” barely existed. Companies had customer service departments that answered angry phone calls, but they didn’t proactively manage customer health to prevent churn.
Gainsight couldn’t just run Facebook ads or cold-call people to sell their software, because their target buyers didn’t even know they had a problem yet. Their constraint was belief.
To solve this, they practically had to invent and define the entire category of Customer Success. They wrote the definitive books, hosted massive industry conferences, and pumped out endless educational content. They didn’t just sell a tool; they taught the market a new way to view business. Once a CEO believed in the framework of Customer Success, buying Gainsight’s software was the only logical next step. The Lesson: If your customers do not fundamentally understand the problem you solve, you have to let education create the market.
Constraint 2: The Market Lacks Speed (The Product-Led Play)
On the complete opposite end of the spectrum is Calendly.
Nobody needed to read a 40-page whitepaper about how annoying it is to send six emails back and forth to schedule a 15-minute zoom call. The pain was obvious, and the market was highly aware of it. Calendly’s constraint was not belief; it was access and friction.
Because the problem was universally understood, they didn’t waste time on massive educational inbound marketing. They built a self-serve, product-led growth engine. You sign up for free, you send a link, and the person on the other end experiences the product instantly. It spread virally because they shortened the distance between a known problem and a useful result. The Lesson: If the market already knows they are bleeding, stop trying to educate them. Remove the sales friction and let them experience the bandage immediately.
Constraint 3: The Market is Fragmented (The Infrastructure Play)
When Plaid entered the fintech space, developers were pulling their hair out trying to connect their new apps to thousands of different legacy banking systems.
The constraint here wasn’t a lack of focus or a need for education. The constraint was brutal fragmentation. Plaid’s strategy was pure utility. They built the infrastructure that connected everything. Every time Plaid added support for a new bank, their product became exponentially more valuable to the developers using it. Their distribution was built directly into their massive scope. The Lesson: When your users are drowning in disconnected tools, your best growth strategy is becoming the universal bridge.
Constraint 4: The Market Lacks Focus (The Niche Play)
When Nathan Barry started ConvertKit, the company was flatlining. It was a flexible email marketing tool, which sounds great on paper, but it meant they were competing with massive giants like Mailchimp for every single type of customer.
Their constraint was a total lack of focus. The product could do too many things for too many people, meaning the marketing message was watered down and easily ignored.
Barry made a terrifying decision: he narrowed the product aggressively to serve only “creators” (bloggers, authors, podcasters). He essentially fired the rest of his potential market. By doing this, he could talk to creators about their specific pain points in a way that Mailchimp never could. That narrow focus built intense credibility, sparked massive word-of-mouth growth within that specific community, and scaled the company to hundreds of millions in revenue. The Lesson: If your product is a “nice-to-have” for everyone, it is a “must-have” for no one. Shrink your market to find your leverage.
The 3-Step Constraint Audit
Before you commit your limited cash and runway to a new growth strategy, you have to find your real constraint. Ask yourself these three ruthless questions:
- Where does our growth actually break down? Look at the math, not your emotions. Do people fail to discover you at all? Do they discover you, but bounce because the pitch is confusing? Do they sign up, but never hit the “aha” moment in the product? Or do they use it once and churn? Those are four entirely different constraints, and they require four radically different strategies. You cannot fix a retention problem with a better marketing funnel.
- Does our runway match the strategy timeline? An inbound, SEO-heavy education engine like Gainsight’s takes years to compound and mature. If your startup only has six months of cash left in the bank, you physically cannot afford to copy a strategy that takes three years to yield a return. You have to match your playbook to your bank account.
- Does this get cheaper as it scales? If you are running a proper growth strategy, the unit economics should improve over time. If you are producing content, your customer acquisition cost should slowly fall as your library attracts organic traffic. If you are relying on outbound sales, the lifetime value of the contracts you close must comfortably exceed the cost of hunting them down. If you are just burning cash without seeing these efficiencies improve, you are not building a growth engine—you are just funding an expensive hobby.
Here is a great video on why some startups fail:
Stop Looking at Their Highlight Reel
Founders love to debate the merits of bootstrapping versus venture capital, or inbound versus outbound marketing. But the market does not care about your philosophy. Your revenue numbers are the only things that settle the argument.
Before you read another guru’s advice or try to carbon-copy the strategy of a famous unicorn, lock yourself in a room and identify the exact choke point starving your business of revenue. When you understand what is actually holding you back, you stop playing someone else’s game and start engineering the exact tool required to break through your own ceiling.
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