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5 Reasons Why You Should Start a Startup Right Now

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Spanish Startups - Angel Navarree:Bloomberg News files

If you have been thinking for a while about doing a startup, the time is now.

Maybe you thought you couldn’t or you needed a lot of money, but in reality, you really don’t. It’s never been cheaper to start a business and test the idea before going and putting all your time into it.

I remember thinking back in the early 2000’s that maybe most things had been done on the internet in terms of retail, which could have been true, but turned out to be incorrect. Just because it’s been done doesn’t mean that it can’t be done again, better. Around the same time that I had this thought I remember being offered the opportunity to distribute coffee pods and thinking everyone would only ever buy freshly roasted beans.

Coffee pods are now one of the fastest selling consumables around so it’s not always easy to pick trends, nor should you just focus on trends. It needs to be a mix of good research and something you can see yourself being involved with.

Before you make your mind up that most things are done, I urge you to think about all the things you buy in your own life, is each transaction 10/10? If you’re like me it’s probably far from it. Therein lies the opportunity for you.

Below are five reasons why I believe you should start a Startup now!

 

1. The age of disruption is here

No longer will a lot of us put up with substandard industries. Taxis are a classic example where for years it has been difficult to book one, go where you want, seek accurate directions, have a friendly driver and ride in a clean car. The people have spoken and now we have Uber and other competitors coming into the market. We are going to see this keep happening to companies and industries that fail to innovate. Even large companies like Kodak don’t exist anymore because of a lack of innovation, yet a company like Go Pro can disrupt the market, and make billions, by designing a simple camera that can be used anywhere.

Culture KingsLook at Culture Kings as another example, you would think that America has done Hip Hop clothing to death, but Culture Kings showed that there was still plenty of room for new entrants to the market. I should point out that the business started at a local market on the weekend. Don’t underestimate popup stores and market stores as a great way to test your product.

So often, I see business owners try their idea out at one of these locations and give up too easily, but the trick is that once you build a small customer base and prove that your product has some demand, take the next step and build an online store. It’s the step that most of these small businesses never take seriously and it’s what made Culture Kings so successful.

 

2. Quality advice is needed like never before

People are crying out for quality advice all the time because there is now, so much variety with our economies becoming more global than ever. Whether it’s managing people’s finances or finding out how to be healthy, it’s still so hard to get unbiased advice. The businesses that can master this will be successful in this new age.

If you look online for health products it can be a minefield of finding out exactly what works and what doesn’t, and a lot of the time the claims can’t be proven. New businesses are popping up all the time and are now trying to become trusted advisors, rather than sales people because they know that quality advice and the truth will often determine whether a sale is won in this new era.

So many of us are tired of the used car salesman trying to sell whatever car he can, for the highest price, so he can make the biggest commission. The average person now is so much savvier. The answer to quality advice is to take advantage of the internet and help to inform your prospects with quality content, videos and other rich media. Not so long ago this was quite a challenge, but now it can be done quite easily, and at very little, to no cost. Whilst you could argue that this capability has been around for a while it’s only now, thanks to smart phones, that consumers are using technology even more, to get the right advice.

Even baby boomers are now using smartphones with Google Search.

How can your startup take advantage of this?

 

3. It’s never been an easier time to find your mastermind group

Technology has made it even easier for us to connect with people. Initially, sites like Facebook were only for the under 30’s but now most of our parents are on it too.

LinkedIn has also exploded and it’s very rare these days to find professionals that are not on the platform.

This means that once you have your vision laser focused; you can begin by attracting the mastermind group you will need to support you (no great business can be built alone). Finding people that can help your business case is crucial and the beauty of Social Media is that it will help you find people in niches rather than just business people in general.

When you have found a potential candidate, I don’t recommend that you only communicate via Social Media. I think Social Media is a great way to become top of mind and at least intro yourself, but try to do the rest with a face-to-face meeting or a video call via Skype / Facetime for overseas candidates. If you can, try and record this video call (with permission of course) so that you can go back and reference them later on.

Many startups make the mistake of trying to do everything online and often a lot more can be achieved in person, and the cost of an airfare is worth every cent for the right person – don’t let the fast moving tech age fool you of this.

Startup Quote Wasting Time 

4. Poor service still exists

How many times do all of us go to an eating-place and experience poor service or an ordinary meal? For me, it’s still happening now and then. There are so many hospitality businesses that open and close because they don’t understand what’s going to make them successful.

I remember going to a takeaway shop a few weeks ago and getting the bare minimum. I had to pour my own glass of water, get my own cutlery and ask for them to get me a serviette from behind the counter. It sounds like a few small things, but it shows that the customer experience has not been thought of and that they are not trying to impress me or make it easy for me to do business with them.

A business like Fonda Mexican has become so successful because they get the formula for success. You need to try and be different, provide outstanding service, simplify the menu and innovate. If you put yourself in the minds of your clients and you ask people for their feedback you really can’t go wrong, yet most businesses don’t do this, so they struggle to continually have to find new clients and waste money on expensive advertising / giveaways.

The other area to look at is the large retailers.

I recently bought an iPhone 6 from an Apple store and another one from a large retailer. The Apple store went above and beyond to make sure I knew what I was getting and was in love with the product. The sales person was enthusiastic, knowledgeable and never left my side to check stock or take the payment. Once I was done they then set the phone up for me on the spot. The total time for this transaction was about 10 minutes although I could have taken as long as I liked to make a decision.

Comparing this experience to the large retailer was completely different. The sales person at the store had no passion for the product, knew nothing about it, asked me for ID to make sure I wasn’t a criminal and wasn’t sure if they had stock. Once they confirmed they had stock they then needed to get manager approval, as there had been a high amount of staff theft of iPhone 6’s. The total transaction time was 45 minutes and there was hardly anyone in the store.

The reason I tell you this story is not to complain, but demonstrate to you the abundance of opportunity that lies before you if you decide to see it.

 

5. Most eCommerce sites are still so primitive

If you compare your retail experience to buying from an online store, there is still such a massive gap. Most eCommerce stores still have very limited product descriptions, unreliable stock levels and no quick way for their clients to be assisted.

If you want to see a site that has nailed product presentation, (it’s almost as good as holding it in the store) check out Bellroy.

The product range is small, descriptive and it tells you exactly what you want to know. Again they are one of the few, so there is still so much room for disruption. Kogan is another monster business that showed social proof when buying, is fundamental to making a sale of a product. A lot of websites still give you that empty feeling of “Am I the only one that’s ever brought this?”

Tim Denning and Ruslan Kogan | StartupGrind (Melbourne)

Kogan shows you in real time, people buying their products, so that you have social proof that you are not alone.

Even something like reviews, which have been around for a while, is still massively under-utilized. So many products I see still don’t have online reviews on them or very few. You then go to Youtube and find that there might be one or two videos demonstrating the product and the quality is not great.

There are more and more private people doing reviews of products and getting paid in the form of affiliate marketing. Again, there is a lot of opportunities to add this ingredient into the mix and launch a really cool site.

The key is obviously to pick something that you’re passionate about otherwise when you hit your first roadblock; you will struggle to find the momentum to keep moving forward. The time for startups is now!

 

GET OUT THERE, GET AMONGST IT AND GET EXCITED!

Tim is best known as a long-time contributor on Addicted2Success. Tim’s content has been shared hundreds of thousands of times and he has written multiple viral posts all around success, personal development, motivation, and entrepreneurship. During the day Tim works with the most iconic tech companies in the world, as an adviser, to assist them in expanding into Australia. By night, Tim coaches his students on the principles of personal development and the fundamentals of entrepreneurship. You can connect with Tim through his website www.timdenning.net or through his Facebook.

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8 Comments

8 Comments

  1. Tim

    Apr 14, 2015 at 10:08 pm

    Hi Tim,
    Great article. I have been racking my brain of late looming for ways to create a startup out of an already existing family retail business. I feel that there is a niche market that we are not tapping into yet and with a little innovation we could increase sales and receive more feedback from clients. I’m trying to create an engaging social media environment around the business so that customers feel that the are not just clients but part of a club.

    • Tim Denning

      Apr 23, 2015 at 11:04 am

      Tim love the way that you are thinking, and you can definitely achieve it with a family business. Your job is even easier than most because you already have a platform with a customer base. Think to yourself, what can you do that would make your customers love you and tell all their friends.

  2. Tim Denning

    Feb 3, 2015 at 10:29 am

    Thanks for reaching out Tasia all the way from the Carribean (one of my favourite spots) I’m glad the article got you thinking. Don’t let the word startup bother you as it’s all positive. It used to give me a weird feeling too until I realised that it means you have a massive advantage. Startups are able to pivot quickly, innovate and run ideas at a very low cost. Having worked for a large company, I now appreciate how important this is. Big companies just can’t operate like a startup so they can’t be nearly as innovative.

    Bad service equals a massive opportunity for you so don’t see it as a negative at all. Keep in touch and let us know how your startup journey goes.

    Much Respect

  3. Tasia

    Feb 2, 2015 at 4:31 pm

    Hi Tim,

    Whenever I hear the word Startup, I get panicky (ask me why I can’t tell you).

    Your post shows me the error of my thinking. I love the insights and it brings to mind the many ways down here in the Caribbean where improvements are sorely needed to provide better service in a lot of areas.

    Thanks for the post and I’ll certainly refer to it as I ruminate on a few ideas circulating in my head.

  4. Jane Pryor

    Jan 26, 2015 at 4:27 am

    Hi Tim.

    Thank you for your article and insights into startups now.

    Funnily enough, it’s Australia Day today (26 January) and we took the family out for a drive and a lunch near the bay. I booked online and got a confirmation emailed to me within 30 minutes. When we arrived, however, they not only did not have our booking, made an explanation (excuse) as to why this was (the receptionist is only part time – not our problem) and seated us inside, away from the entertainment and seabreeze. I queried whether we could sit outside until those people arrived but was told a firm “no”, not possible, and even received some, what I would only call, an affronted reaction from the staff member that I was questioning this.
    Our meals were served timely but all but one meal was poor quality and three of us didn’t finish our meal.

    I’m astonished that, at such a city iconic venue, that the establishment can rely on such poor service and continue to make a profit. Imagine if a few things were improved: booking service; on site personality; quality of food; opportunity for feedback.

    My point to this is that good ol’ customer service seems to be well and truly on the back burner for many businesses and that, if they’re not careful and sensible, will lose out to places like the local fish and chip shop who have people with personality and caring.

    Not that I want to be in the hospitality business, but, from my example above, if there was another similar business to open up nearby and to include the attributable improvements I’ve mentioned above, there is no reason why they shouldn’t outperform this original restaurant.

    I’m taking onboard your suggestions to apply to my own experience and taking a well thought out chance; and jumping in.
    Cheers for now and happy intrepreneuring.

    Jane

    • Tim Denning

      Feb 2, 2015 at 7:28 am

      Thanks for taking the time to reply Jane, I couldn’t agree with you more. Bad service is everywhere and as long as you have the mindset that this creates opportunity, you will do well.

      If you put customers first and you try and add value to them, you will become a magnet for success. At the same time don’t make the mistake of trying to sign up everyone. Focus on good quality clients that bring you a good return so that you can have the resources to provide them with outstanding quality and service.

  5. Tim Denning

    Jan 20, 2015 at 9:23 am

    Would love to hear where you made your mistakes Mary if you’re willing to share.

  6. mary okungu

    Jan 20, 2015 at 5:49 am

    very tourching stories indeed i now realize whare i made mistake and the reason as to why have not been successefull,thank you for sharing with us.mary from kenya

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Startups

The 5 Most Common Myths Associated With Starting a Business

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business myths

We live in a world of opportunities. I can remember growing up and always dreaming of wearing a suit and tie to work. It was my absolute dream. I was maybe 14 years old at the time and my grades in school were awful and I didn’t exactly have the brightest future ahead of me. I always had these misconceptions about success and what it took to achieve it.

After almost a decade of putting my head down and investing the time, I can finally say I have a profitable business. However, this isn’t about me and my business. This is about the myths that most people are allowing to rule their lives and hold them back from their greatness.

Running a business isn’t about making millions of dollars. When you own a business you’re making the world a better place. You’re providing a solution to a problem. You’re giving others an opportunity to earn money by becoming an employee. You’re doing so much more than making money. It’s good for the economy. So don’t let these common myths about starting a business fool you.

Here are 5 common myths you need to let go of once and for all:

1. You must be intelligent and good in school

Have you ever thought that it’s a basic requirement to graduate college with a business degree? It makes sense if you look at it from a distance. You go to school. You learn how to run a business. You start a business.

The flip side? Business school doesn’t teach you how to handle failure. School will never teach you how to adapt to the market place and make split second decisions that could impact millions of people’s daily lives. School can’t teach you to be you. Although school may not hurt, it’s 100% not required to run a successful business.

“Success usually comes to those who are too busy to be looking for it.” – Henry David Thoreau

2. You need money

Almost everyone I’ve asked about starting a business has brought up the concept of needing money to get started. I’m here to tell you that you can start thousands of different businesses without money. The most practical piece of advice I can give here is to go out and sell your service, collect the money, then invest a portion or all of that money into the tools needed to complete the job.

If you’re dead set on a business model that requires a lot of cash upfront, use resources like kickstarter or angel investors to get going. You personally don’t need to have any money to start any business ever. You just have to be willing to get creative when it comes to finding the necessary money required.

3. You need experience

As entrepreneurs, we are actually innovators. A lot of the things we are doing have never been done before. We’re constantly experimenting with new ideas and that comes with a lot of failures. You gain the necessary experience needed to run a business while you run your business. You’ll never learn everything you need to know and not a single day will go by where you don’t gain more experience. So dive in, have fun, and don’t give up.

4. You need a following

With all of these mega influencers on social media, it can be challenging to believe you can do anything without a massive following. This isn’t true at all. Everyone on this planet starts with the same following. ZERO. No one knows who you are until you put yourself out there.

Sure you may not have thousands of subscribers, you may not even have ten subscribers. The point is that if you put out good content and provide a service or product that actually helps make the world a better place and solves a problem for your customer, you will win. Just keep putting in the time and energy.

“If you are not willing to risk the usual, you will have to settle for the ordinary.” – Jim Rohn

5. There’s too much competition

Everyday you wait there will be more and more competition. If it was easy everyone would be doing it right? Your product or service is the difference. If you provide a better experience you will win. If you put in the work for the long haul and ignore the short term gains, you will win. Business is a massive competition and if you’re doing it right your competitors will become your friends, mentors, and possibly customers.

This article was written specifically for you. To help you overcome some of the fears of taking that leap of becoming an entrepreneur. Don’t get me wrong, it’s challenging. However, if you truly believe in your idea, there should be nothing on this planet that can stop you from bringing it to life.

What tips have you used to start your business? Comment below!

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Startups

How I Started A Business And Defeated 5 Years Of Procrastination When It Came To Doing So.

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I finally started a business! So many people had asked me when I was going to start one again and for the last five years, I’ve procrastinated. There’s a whole bunch of statistics which I’m not going to recite that suggest that many people (including me) want to start their own business.

Before each of us leaves this world, there’s a very strong chance we will try to start our own business at least once.

I talk to so many wannabe entrepreneurs who have an idea or a passion that they want to turn into a business yet they never take action. It’s been five years since my last business venture. I know what this feeling of wanting to begin a business is like because it’s plagued my thoughts for so long.

I’ve always had that spark in my brain that says “Tim, you love this passion of yours. Go and start a business and earn a living from it!”

I have ignored this bright spark for so long. I’ve made excuses. I’ve procrastinated. I’ve told myself I wasn’t good enough.

Then finally, a couple of months ago, I said to myself “SCREW IT! I’M STARTING MY BUSINESS.”

If you’ve ever had similar thoughts, then I want you by the end of this article to take action once and for all. I am going to give you the exact steps and tips I used to defeat five years of procrastination, and finally start my coaching and social media consulting business.

Here’s what I did to start my business:

 

Make a loss if you have to in the beginning to get a free education.

The first client I brought on made a loss. At the end of the consulting, I figured out I didn’t charge enough. This is perfect because I basically bought my first client and got a free education at the same time. The lessons my first client taught me were what I used to base my entire business on.

Rather than overthink the idea of a business, I decided to experiment by actually creating one and attempting to find a business model. The truth is you don’t need to know anything to start a business. As long as you can charge money for what you’re going to do, you’ll learn the rest from experience.

 

If you have no ideas at all, then ask yourself “What can I coach people on?”

Not everyone has a business idea they want to pursue. Some people just know they want to start a business. This was the same for me. I knew I wanted a business, but I had no idea what it was going to do. Then I went to an event and the speaker said that all of us could coach somebody, on something.

So I asked myself the same question and the answer I got back was social media and life. They are the two things I can coach everybody on. They are also the two things I’m passionate about. For you, the seed to your business starts with this same question.

While you may not become a coach, knowing what you can teach people will lead to knowing what you’re passionate about and are motivated to do for free.

 

Float the idea of charging one person, for one product or service.

The way I got started once I knew what I wanted to focus my business on was to float the idea with people. One of the people I floated the idea with wanted to be a client except they wanted me to write very long blog articles for them.
While ghostwriting is a service I’m considering to add in the not too distant future, writing long blog posts about a topic I wasn’t passionate about was not something I was willing to do and I said no.

As I kept putting out into the universe what this business was (which didn’t exist yet), I had several people express interest in what I was doing. One of them turned into my first client without even realizing it. Telling people what you are thinking of doing is how you get those first few clients.

“Act as if the business exists already and you can offer your product or service right away. That’s been a key concept for me to take action and start a business again finally”

 

Your first client gives you the confidence.

Winning the first client gave me the confidence to pursue my business. Getting a client is the best way to back yourself and motivate yourself to avoid procrastination and keep going with your business venture.

“It’s harder to fail when you have a client depending on you”

 

Forget business cards and websites.

I meet so many entrepreneurs in the making who spend hours creating websites, designing logos and even printing business cards (maybe they haven’t heard of LinkedIn). None of these activities will get your business started or give you the motivation you need.

Having the skill to sell yourself and start charging for something, anything, is how you start a business. A business is only a business when it has money coming in the door.

 

Act as if you’ve been doing it for years.

I’ve never done consulting. I didn’t do any business degree. I’m no brainiac.

I read a few books and watched a few consultants that my current employer use. Then I just acted as if I had been consulting for years. In a way, I had. Blogging is kind of like consulting.

In fact, in almost any job, you consult to somebody about something. So, we can all do consulting if we choose too.

Acting as if your business has existed for years is how you give your early clients the confidence to try you out and see if your business can serve their needs.

 

Put together a rough plan on the back of an envelope.

Okay, don’t really use an envelope because that would make you a dinosaur. Jot your rough plan down on the notepad of your not so smartphone. My plan for my business was literally nine things I could teach a business about social media.

These nine things became the plan I was going to follow when I consulted to a business. It took fifteen minutes to write. I suggest having a rough plan, so you know where you are heading and what the business will look like. Please don’t overthink the plan or you’ll never get started!

 

Ask yourself, “What’s the worst that can happen?”

This question will help you mitigate the risks that are buzzing around in your head and preventing you from starting a business. When I asked this question during the startup of my business a few months back, I realized that the worst that could happen is I disappoint a few clients.

By asking this question, you figure out that there are no life-threatening consequences to giving a business a go.

 

Ask yourself, “What would this look like if it were insanely easy?”

The temptation with a new business idea is to make it complex and overthink it. This is what so many wannabe entrepreneurs do and it’s a disaster. Asking yourself “What would this look like if it were easy?” helps you to chunk down in your head what you want to do.

Making something easy by default makes it doable to get started. If something is really easy, then it’s pretty hard not to give it a go. With my new business, easy looked like this:

– No website
– One service
– One customer
– Using my existing services like Zoom to enable the business
– Only doing it part time for one hour a week

With these boundaries in place, there was no way I was not going to follow through. I knew that if I wouldn’t do one hour a week of my new business, then I’d never do it seriously, or even at all.

Making my business easy was the first test to see if I could ever do the run-my-own-business gig again. I use making things easy as my BS test for any new idea. Try it for yourself.

 

Add your business into conversations you have with everybody.

I get messages on social media and emails all the time asking how I’m doing and what I’m working on. In every conversation during the early weeks of my business, I added in one phrase: “I’ve started a business.”

I didn’t say what it was. It was only natural people would ask, and I’d politely answer them. By using this approach, you’re not selling and you get to test your idea with real people who could become customers. Some of these conversations ended up in them becoming clients.

 

Always do it as a side hustle to start with.

The reason we procrastinate on our business ideas is that we have heaps of fear about what we’re going to do. A lot of this fear comes from the misconception that you need to quit your job or primary income source to start. You don’t.

Giving up your primary income source is the worst thing you can do. You don’t even know if your business will work or whether you’ll like it. Plus 90% of businesses fail in the first five years. That’s why I committed to only one hour per week to put myself to the entrepreneur test yet again.

Starting your business as a side hustle lets you find your niche and learn what your business will become. In the early days, your business will change lots of times, so you don’t want to bet your life savings on it until you are solid in your approach.

Again, by making my business a side hustle to begin with, I removed the fear, gave myself room to explore and allowed myself to fail. I’d suggest this approach for anyone wanting to start a business.

It’s so much easier this way which means your chances of success are higher. The worst case is you end up with a part-time business which gives you a second income. That’s not a bad result either.

So why can’t you start a business and stop procrastinating again?

If you want to increase your productivity and learn some more valuable life hacks, then join my private mailing list on timdenning.net

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Startups

3 Questions to Ask Yourself for a Winning Business

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successful business

“My pleasure”. We’ve all heard this before right? It is probably not implemented more than in the culture at Chik-Fil-A. I can’t tell you how many times I go in there and like clockwork they respond to every request with my pleasure. This is something that, not only separates them from their competition but continues to make them a destination for people to seek out when they are hungry.

This attitude that every employee from the cook to the owner carries is something that we should all learn from and understand the importance of in our daily interactions with people, prospects, and customers.  

Are you conditioning yourself everyday to be in a position of service for your family, friends, clients, and anyone that you come into contact with? Too many times I see people not focused and aware of the potential opportunities walking around them every day. Do you want to know why they are missing them? It is because their attitude sucks and isn’t one ready to be of service.   

1. Are You Approachable?   

Are you presenting yourself to everyone with a smile? This is a simple tactic you can implement right now that will open up more conversation opportunities for you and will have others asking how your day is going and the most common question or response from others will be, what has you smiling today?  Nature guards humans and to break down the barriers they have up, you have to be someone they feel is there to help them or be of service. Smiling first is key to opening them up and start breaking down their defenses.  

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas Adams

2. Are You A Good Listener?

After you create the introduction and start the dialogue with your customer or prospect it is essential to be quiet and listen to them.They will begin to tell you what, how, and why they are looking for help and give you the opportunity to show them how your service will solve their problems and needs. Too many times I see salespeople or business individuals talk right through their prospect or customer and in essence, talk themselves right out of a sale.  

Listening is crucial to being in the customer service business. I mean how you can indeed solve a problem for someone if you first refuse to listen to them and find out their problem/problems in the first place?  

“Service to others is the rent you pay for your room here on earth” – Muhammad Ali

3. Are You An Action Taker?  

The best of the best take action to service their customers, clients, or others for that matter. Talking points are great but it’s the activity and the action steps that people are looking for and out of you. If you really want to create an environment of service, this is non-negotiable. Don’t just communicate with your prospects how you are going to help them or service them, SHOW them through your commitments, actions, and abilities to solve their problems. This is a major part of the attitude of service framework that is necessary to separate you from the all the rest.   

You must first create an environment of service in your own daily habits everyday to create the atmosphere of service you want your colleagues, clients, and general surroundings to see from you as well. Your attitude is the first thing you have to check to get this mindset in alignment with your habits.  

Create a daily smile that others find welcoming.  Listen to everything going on around you so that you are sharp and aware of your surroundings, and then attack every day with actions of solving problems and elevating yourself as the solution others seek out when they need a product or service to better their situation and business.

What are some things you do that show your attitude of service? Comment Below!

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5 Simple Strategies for When You’ve Made a Business Mistake

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business mistakes

Anyone in business with years of experience will likely be able to cite a variety of past mistakes, whether they involve missing a meeting, not delivering content by a deadline or upsetting a client. The reality is, it’s impossible to be error-free in the demanding world of business, where deadlines and individual client preferences are numerous.

Ideally, businesses have a structure in place that helps prevent mistakes before they occur, even though they may still happen. As a result, businesses should realize that a mistake shouldn’t be a deal-breaker. A mistake can present an opportunity to solidify a client relationship, by giving you a chance to make up for it and more.

Here are five simple strategies to address mistakes in business, with integrity and honesty:

1. Provide Clients With Transparency

Businesses that make a mistake and refuse to tell a client about it until questioned will find themselves at the receiving end of an understandably irate client. Giving clients a heads-up shows integrity and a steadfast commitment to making it right, especially if they are not yet aware of the issue.

Ideally, you can address the issue with the client in person, or at least by phone. Showing an apologetic tone in an email is difficult. When apologizing, don’t beat around the bush. Directly clarify the mistake, why it happened and the resolution in progress. By telling a customer or client about a mistake before they realize it on their own, you enforce a willingness to take responsibility and right wrongs.

2. Offer Reassurance on Resolving the Issue

Being transparent about a business mistake is just the first step. It’s equally important to clarify with a client how you will resolve the issue. Since the last thing anyone wants is for the partnership to dissolve with a refund or termination of a contract, the best route is to offer a clear plan on how the project’s results will improve. You should also clarify what steps have been implemented to ensure the mistake does not occur again.

For example, if a PR agency sends out a press release for a client with erroneous content, it can immediately notify the client of the issue, while ensuring them that this round of pitching and its corrective follow-up round will be free of charge. This shows a business taking responsibility for its mistakes, while also offering a solid plan as to how it can resolve the issue without taking more resources or money from the client.

“A lack of transparency results in distrust and a deep sense of insecurity.” – Dalai Lama

3. Ask for Their Resolution Idea

After providing your own reassurance and strategy to amend the mistake, you should ask the client if there’s anything else you can do. If you proposed a firm plan for correcting the issue, then it’s likely they will simply say no — though the question provides room to make things right if they are not satisfied with your proposal.

If you intend on providing a discount due to your mistake, it’s better to ask the customer for their idea of a resolution before offering a discount, as their ideal discount may be less than what you initially intended on proposing. By accepting their idea for a resolution, the business is essentially admitting all wrongdoing while increasing the confidence of the client.

Additionally, for whatever the customer proposes as a solution, it’s a good idea to increase their desire slightly. For example, if a customer feels that a 10 percent discount is fair, counter with something like, “10 percent is very fair, and I’m very apologetic for our mistake. As a result, I will provide you with 15 percent off as a thank you for your understanding.”

4. Value the Power of Word-of-Mouth

Most clients are knowledgeable enough to know that mistakes happen. Their evaluation of a business incorporates how it responds to its errors. Especially in the digital age, reviews of a business are prevalent on social media and various review platforms.

A business that goes above and beyond to amend its mistake, by informing the customer of its error and offering a fair compensation, is likelier to be praised in reviews as taking charge of mistakes. Combined with other reviews from clients who ideally did not experience mistakes, a business will have an excellent review presence online.

“Free publicity and word of mouth is probably the best and cheapest form of advertising. Learn to use it to your advantage.” – Richard Branson

5. Don’t Stress That It Wasn’t Purposeful

If a client or consumer has spent time and money on your services, then they likely already know your mistake was just that, not some intentional sabotage. As a result, continually stressing that your mistake wasn’t on purpose is a waste of time, especially when you can be spending the dialogue on ideas for resolution and compensation. Taking the lead on amending a mistake is significantly more important than declaring its intent or lack thereof.

Mistakes happen in business, quite often. Eliminating these mistakes is ideal, but when they do occur, it’s possible for a business to salvage a client relationship with transparency, reassurance and a viable resolution.

How do you recover from a business mistake? Comment below!

Image courtesy of Twenty20.com

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The 5 Most Common Myths Associated With Starting a Business

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business myths

We live in a world of opportunities. I can remember growing up and always dreaming of wearing a suit and tie to work. It was my absolute dream. I was maybe 14 years old at the time and my grades in school were awful and I didn’t exactly have the brightest future ahead of me. I always had these misconceptions about success and what it took to achieve it. (more…)

Copywriter, persuasion enthusiast, published author, public speaker, and travel lover is the best way to describe Cole VanDeWoestyne. Cole’s fascination with persuasion started almost a decade ago where he first began selling Cutco Knives. It didn’t take long for Cole to move his way to Beverly Hills where he was the marketing director for the McLaren dealership for a short time before branching off and starting his writing agency where he has networked with the world’s top copywriters, content writers, marketing experts, and storytellers. He’s the writer behind many 8 and 9 figure entrepreneurs and has even ghostwritten in a handful of best-selling books. Cole has one goal: Make the world a better place by helping others tell their story. You can follow Cole on social media @Colevandee or on his website Colevandee.com.

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8 Comments

8 Comments

  1. Tim

    Apr 14, 2015 at 10:08 pm

    Hi Tim,
    Great article. I have been racking my brain of late looming for ways to create a startup out of an already existing family retail business. I feel that there is a niche market that we are not tapping into yet and with a little innovation we could increase sales and receive more feedback from clients. I’m trying to create an engaging social media environment around the business so that customers feel that the are not just clients but part of a club.

    • Tim Denning

      Apr 23, 2015 at 11:04 am

      Tim love the way that you are thinking, and you can definitely achieve it with a family business. Your job is even easier than most because you already have a platform with a customer base. Think to yourself, what can you do that would make your customers love you and tell all their friends.

  2. Tim Denning

    Feb 3, 2015 at 10:29 am

    Thanks for reaching out Tasia all the way from the Carribean (one of my favourite spots) I’m glad the article got you thinking. Don’t let the word startup bother you as it’s all positive. It used to give me a weird feeling too until I realised that it means you have a massive advantage. Startups are able to pivot quickly, innovate and run ideas at a very low cost. Having worked for a large company, I now appreciate how important this is. Big companies just can’t operate like a startup so they can’t be nearly as innovative.

    Bad service equals a massive opportunity for you so don’t see it as a negative at all. Keep in touch and let us know how your startup journey goes.

    Much Respect

  3. Tasia

    Feb 2, 2015 at 4:31 pm

    Hi Tim,

    Whenever I hear the word Startup, I get panicky (ask me why I can’t tell you).

    Your post shows me the error of my thinking. I love the insights and it brings to mind the many ways down here in the Caribbean where improvements are sorely needed to provide better service in a lot of areas.

    Thanks for the post and I’ll certainly refer to it as I ruminate on a few ideas circulating in my head.

  4. Jane Pryor

    Jan 26, 2015 at 4:27 am

    Hi Tim.

    Thank you for your article and insights into startups now.

    Funnily enough, it’s Australia Day today (26 January) and we took the family out for a drive and a lunch near the bay. I booked online and got a confirmation emailed to me within 30 minutes. When we arrived, however, they not only did not have our booking, made an explanation (excuse) as to why this was (the receptionist is only part time – not our problem) and seated us inside, away from the entertainment and seabreeze. I queried whether we could sit outside until those people arrived but was told a firm “no”, not possible, and even received some, what I would only call, an affronted reaction from the staff member that I was questioning this.
    Our meals were served timely but all but one meal was poor quality and three of us didn’t finish our meal.

    I’m astonished that, at such a city iconic venue, that the establishment can rely on such poor service and continue to make a profit. Imagine if a few things were improved: booking service; on site personality; quality of food; opportunity for feedback.

    My point to this is that good ol’ customer service seems to be well and truly on the back burner for many businesses and that, if they’re not careful and sensible, will lose out to places like the local fish and chip shop who have people with personality and caring.

    Not that I want to be in the hospitality business, but, from my example above, if there was another similar business to open up nearby and to include the attributable improvements I’ve mentioned above, there is no reason why they shouldn’t outperform this original restaurant.

    I’m taking onboard your suggestions to apply to my own experience and taking a well thought out chance; and jumping in.
    Cheers for now and happy intrepreneuring.

    Jane

    • Tim Denning

      Feb 2, 2015 at 7:28 am

      Thanks for taking the time to reply Jane, I couldn’t agree with you more. Bad service is everywhere and as long as you have the mindset that this creates opportunity, you will do well.

      If you put customers first and you try and add value to them, you will become a magnet for success. At the same time don’t make the mistake of trying to sign up everyone. Focus on good quality clients that bring you a good return so that you can have the resources to provide them with outstanding quality and service.

  5. Tim Denning

    Jan 20, 2015 at 9:23 am

    Would love to hear where you made your mistakes Mary if you’re willing to share.

  6. mary okungu

    Jan 20, 2015 at 5:49 am

    very tourching stories indeed i now realize whare i made mistake and the reason as to why have not been successefull,thank you for sharing with us.mary from kenya

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Startups

The 5 Most Common Myths Associated With Starting a Business

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business myths

We live in a world of opportunities. I can remember growing up and always dreaming of wearing a suit and tie to work. It was my absolute dream. I was maybe 14 years old at the time and my grades in school were awful and I didn’t exactly have the brightest future ahead of me. I always had these misconceptions about success and what it took to achieve it.

After almost a decade of putting my head down and investing the time, I can finally say I have a profitable business. However, this isn’t about me and my business. This is about the myths that most people are allowing to rule their lives and hold them back from their greatness.

Running a business isn’t about making millions of dollars. When you own a business you’re making the world a better place. You’re providing a solution to a problem. You’re giving others an opportunity to earn money by becoming an employee. You’re doing so much more than making money. It’s good for the economy. So don’t let these common myths about starting a business fool you.

Here are 5 common myths you need to let go of once and for all:

1. You must be intelligent and good in school

Have you ever thought that it’s a basic requirement to graduate college with a business degree? It makes sense if you look at it from a distance. You go to school. You learn how to run a business. You start a business.

The flip side? Business school doesn’t teach you how to handle failure. School will never teach you how to adapt to the market place and make split second decisions that could impact millions of people’s daily lives. School can’t teach you to be you. Although school may not hurt, it’s 100% not required to run a successful business.

“Success usually comes to those who are too busy to be looking for it.” – Henry David Thoreau

2. You need money

Almost everyone I’ve asked about starting a business has brought up the concept of needing money to get started. I’m here to tell you that you can start thousands of different businesses without money. The most practical piece of advice I can give here is to go out and sell your service, collect the money, then invest a portion or all of that money into the tools needed to complete the job.

If you’re dead set on a business model that requires a lot of cash upfront, use resources like kickstarter or angel investors to get going. You personally don’t need to have any money to start any business ever. You just have to be willing to get creative when it comes to finding the necessary money required.

3. You need experience

As entrepreneurs, we are actually innovators. A lot of the things we are doing have never been done before. We’re constantly experimenting with new ideas and that comes with a lot of failures. You gain the necessary experience needed to run a business while you run your business. You’ll never learn everything you need to know and not a single day will go by where you don’t gain more experience. So dive in, have fun, and don’t give up.

4. You need a following

With all of these mega influencers on social media, it can be challenging to believe you can do anything without a massive following. This isn’t true at all. Everyone on this planet starts with the same following. ZERO. No one knows who you are until you put yourself out there.

Sure you may not have thousands of subscribers, you may not even have ten subscribers. The point is that if you put out good content and provide a service or product that actually helps make the world a better place and solves a problem for your customer, you will win. Just keep putting in the time and energy.

“If you are not willing to risk the usual, you will have to settle for the ordinary.” – Jim Rohn

5. There’s too much competition

Everyday you wait there will be more and more competition. If it was easy everyone would be doing it right? Your product or service is the difference. If you provide a better experience you will win. If you put in the work for the long haul and ignore the short term gains, you will win. Business is a massive competition and if you’re doing it right your competitors will become your friends, mentors, and possibly customers.

This article was written specifically for you. To help you overcome some of the fears of taking that leap of becoming an entrepreneur. Don’t get me wrong, it’s challenging. However, if you truly believe in your idea, there should be nothing on this planet that can stop you from bringing it to life.

What tips have you used to start your business? Comment below!

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How I Started A Business And Defeated 5 Years Of Procrastination When It Came To Doing So.

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I finally started a business! So many people had asked me when I was going to start one again and for the last five years, I’ve procrastinated. There’s a whole bunch of statistics which I’m not going to recite that suggest that many people (including me) want to start their own business.

Before each of us leaves this world, there’s a very strong chance we will try to start our own business at least once.

I talk to so many wannabe entrepreneurs who have an idea or a passion that they want to turn into a business yet they never take action. It’s been five years since my last business venture. I know what this feeling of wanting to begin a business is like because it’s plagued my thoughts for so long.

I’ve always had that spark in my brain that says “Tim, you love this passion of yours. Go and start a business and earn a living from it!”

I have ignored this bright spark for so long. I’ve made excuses. I’ve procrastinated. I’ve told myself I wasn’t good enough.

Then finally, a couple of months ago, I said to myself “SCREW IT! I’M STARTING MY BUSINESS.”

If you’ve ever had similar thoughts, then I want you by the end of this article to take action once and for all. I am going to give you the exact steps and tips I used to defeat five years of procrastination, and finally start my coaching and social media consulting business.

Here’s what I did to start my business:

 

Make a loss if you have to in the beginning to get a free education.

The first client I brought on made a loss. At the end of the consulting, I figured out I didn’t charge enough. This is perfect because I basically bought my first client and got a free education at the same time. The lessons my first client taught me were what I used to base my entire business on.

Rather than overthink the idea of a business, I decided to experiment by actually creating one and attempting to find a business model. The truth is you don’t need to know anything to start a business. As long as you can charge money for what you’re going to do, you’ll learn the rest from experience.

 

If you have no ideas at all, then ask yourself “What can I coach people on?”

Not everyone has a business idea they want to pursue. Some people just know they want to start a business. This was the same for me. I knew I wanted a business, but I had no idea what it was going to do. Then I went to an event and the speaker said that all of us could coach somebody, on something.

So I asked myself the same question and the answer I got back was social media and life. They are the two things I can coach everybody on. They are also the two things I’m passionate about. For you, the seed to your business starts with this same question.

While you may not become a coach, knowing what you can teach people will lead to knowing what you’re passionate about and are motivated to do for free.

 

Float the idea of charging one person, for one product or service.

The way I got started once I knew what I wanted to focus my business on was to float the idea with people. One of the people I floated the idea with wanted to be a client except they wanted me to write very long blog articles for them.
While ghostwriting is a service I’m considering to add in the not too distant future, writing long blog posts about a topic I wasn’t passionate about was not something I was willing to do and I said no.

As I kept putting out into the universe what this business was (which didn’t exist yet), I had several people express interest in what I was doing. One of them turned into my first client without even realizing it. Telling people what you are thinking of doing is how you get those first few clients.

“Act as if the business exists already and you can offer your product or service right away. That’s been a key concept for me to take action and start a business again finally”

 

Your first client gives you the confidence.

Winning the first client gave me the confidence to pursue my business. Getting a client is the best way to back yourself and motivate yourself to avoid procrastination and keep going with your business venture.

“It’s harder to fail when you have a client depending on you”

 

Forget business cards and websites.

I meet so many entrepreneurs in the making who spend hours creating websites, designing logos and even printing business cards (maybe they haven’t heard of LinkedIn). None of these activities will get your business started or give you the motivation you need.

Having the skill to sell yourself and start charging for something, anything, is how you start a business. A business is only a business when it has money coming in the door.

 

Act as if you’ve been doing it for years.

I’ve never done consulting. I didn’t do any business degree. I’m no brainiac.

I read a few books and watched a few consultants that my current employer use. Then I just acted as if I had been consulting for years. In a way, I had. Blogging is kind of like consulting.

In fact, in almost any job, you consult to somebody about something. So, we can all do consulting if we choose too.

Acting as if your business has existed for years is how you give your early clients the confidence to try you out and see if your business can serve their needs.

 

Put together a rough plan on the back of an envelope.

Okay, don’t really use an envelope because that would make you a dinosaur. Jot your rough plan down on the notepad of your not so smartphone. My plan for my business was literally nine things I could teach a business about social media.

These nine things became the plan I was going to follow when I consulted to a business. It took fifteen minutes to write. I suggest having a rough plan, so you know where you are heading and what the business will look like. Please don’t overthink the plan or you’ll never get started!

 

Ask yourself, “What’s the worst that can happen?”

This question will help you mitigate the risks that are buzzing around in your head and preventing you from starting a business. When I asked this question during the startup of my business a few months back, I realized that the worst that could happen is I disappoint a few clients.

By asking this question, you figure out that there are no life-threatening consequences to giving a business a go.

 

Ask yourself, “What would this look like if it were insanely easy?”

The temptation with a new business idea is to make it complex and overthink it. This is what so many wannabe entrepreneurs do and it’s a disaster. Asking yourself “What would this look like if it were easy?” helps you to chunk down in your head what you want to do.

Making something easy by default makes it doable to get started. If something is really easy, then it’s pretty hard not to give it a go. With my new business, easy looked like this:

– No website
– One service
– One customer
– Using my existing services like Zoom to enable the business
– Only doing it part time for one hour a week

With these boundaries in place, there was no way I was not going to follow through. I knew that if I wouldn’t do one hour a week of my new business, then I’d never do it seriously, or even at all.

Making my business easy was the first test to see if I could ever do the run-my-own-business gig again. I use making things easy as my BS test for any new idea. Try it for yourself.

 

Add your business into conversations you have with everybody.

I get messages on social media and emails all the time asking how I’m doing and what I’m working on. In every conversation during the early weeks of my business, I added in one phrase: “I’ve started a business.”

I didn’t say what it was. It was only natural people would ask, and I’d politely answer them. By using this approach, you’re not selling and you get to test your idea with real people who could become customers. Some of these conversations ended up in them becoming clients.

 

Always do it as a side hustle to start with.

The reason we procrastinate on our business ideas is that we have heaps of fear about what we’re going to do. A lot of this fear comes from the misconception that you need to quit your job or primary income source to start. You don’t.

Giving up your primary income source is the worst thing you can do. You don’t even know if your business will work or whether you’ll like it. Plus 90% of businesses fail in the first five years. That’s why I committed to only one hour per week to put myself to the entrepreneur test yet again.

Starting your business as a side hustle lets you find your niche and learn what your business will become. In the early days, your business will change lots of times, so you don’t want to bet your life savings on it until you are solid in your approach.

Again, by making my business a side hustle to begin with, I removed the fear, gave myself room to explore and allowed myself to fail. I’d suggest this approach for anyone wanting to start a business.

It’s so much easier this way which means your chances of success are higher. The worst case is you end up with a part-time business which gives you a second income. That’s not a bad result either.

So why can’t you start a business and stop procrastinating again?

If you want to increase your productivity and learn some more valuable life hacks, then join my private mailing list on timdenning.net

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3 Questions to Ask Yourself for a Winning Business

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“My pleasure”. We’ve all heard this before right? It is probably not implemented more than in the culture at Chik-Fil-A. I can’t tell you how many times I go in there and like clockwork they respond to every request with my pleasure. This is something that, not only separates them from their competition but continues to make them a destination for people to seek out when they are hungry.

This attitude that every employee from the cook to the owner carries is something that we should all learn from and understand the importance of in our daily interactions with people, prospects, and customers.  

Are you conditioning yourself everyday to be in a position of service for your family, friends, clients, and anyone that you come into contact with? Too many times I see people not focused and aware of the potential opportunities walking around them every day. Do you want to know why they are missing them? It is because their attitude sucks and isn’t one ready to be of service.   

1. Are You Approachable?   

Are you presenting yourself to everyone with a smile? This is a simple tactic you can implement right now that will open up more conversation opportunities for you and will have others asking how your day is going and the most common question or response from others will be, what has you smiling today?  Nature guards humans and to break down the barriers they have up, you have to be someone they feel is there to help them or be of service. Smiling first is key to opening them up and start breaking down their defenses.  

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas Adams

2. Are You A Good Listener?

After you create the introduction and start the dialogue with your customer or prospect it is essential to be quiet and listen to them.They will begin to tell you what, how, and why they are looking for help and give you the opportunity to show them how your service will solve their problems and needs. Too many times I see salespeople or business individuals talk right through their prospect or customer and in essence, talk themselves right out of a sale.  

Listening is crucial to being in the customer service business. I mean how you can indeed solve a problem for someone if you first refuse to listen to them and find out their problem/problems in the first place?  

“Service to others is the rent you pay for your room here on earth” – Muhammad Ali

3. Are You An Action Taker?  

The best of the best take action to service their customers, clients, or others for that matter. Talking points are great but it’s the activity and the action steps that people are looking for and out of you. If you really want to create an environment of service, this is non-negotiable. Don’t just communicate with your prospects how you are going to help them or service them, SHOW them through your commitments, actions, and abilities to solve their problems. This is a major part of the attitude of service framework that is necessary to separate you from the all the rest.   

You must first create an environment of service in your own daily habits everyday to create the atmosphere of service you want your colleagues, clients, and general surroundings to see from you as well. Your attitude is the first thing you have to check to get this mindset in alignment with your habits.  

Create a daily smile that others find welcoming.  Listen to everything going on around you so that you are sharp and aware of your surroundings, and then attack every day with actions of solving problems and elevating yourself as the solution others seek out when they need a product or service to better their situation and business.

What are some things you do that show your attitude of service? Comment Below!

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5 Simple Strategies for When You’ve Made a Business Mistake

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business mistakes

Anyone in business with years of experience will likely be able to cite a variety of past mistakes, whether they involve missing a meeting, not delivering content by a deadline or upsetting a client. The reality is, it’s impossible to be error-free in the demanding world of business, where deadlines and individual client preferences are numerous.

Ideally, businesses have a structure in place that helps prevent mistakes before they occur, even though they may still happen. As a result, businesses should realize that a mistake shouldn’t be a deal-breaker. A mistake can present an opportunity to solidify a client relationship, by giving you a chance to make up for it and more.

Here are five simple strategies to address mistakes in business, with integrity and honesty:

1. Provide Clients With Transparency

Businesses that make a mistake and refuse to tell a client about it until questioned will find themselves at the receiving end of an understandably irate client. Giving clients a heads-up shows integrity and a steadfast commitment to making it right, especially if they are not yet aware of the issue.

Ideally, you can address the issue with the client in person, or at least by phone. Showing an apologetic tone in an email is difficult. When apologizing, don’t beat around the bush. Directly clarify the mistake, why it happened and the resolution in progress. By telling a customer or client about a mistake before they realize it on their own, you enforce a willingness to take responsibility and right wrongs.

2. Offer Reassurance on Resolving the Issue

Being transparent about a business mistake is just the first step. It’s equally important to clarify with a client how you will resolve the issue. Since the last thing anyone wants is for the partnership to dissolve with a refund or termination of a contract, the best route is to offer a clear plan on how the project’s results will improve. You should also clarify what steps have been implemented to ensure the mistake does not occur again.

For example, if a PR agency sends out a press release for a client with erroneous content, it can immediately notify the client of the issue, while ensuring them that this round of pitching and its corrective follow-up round will be free of charge. This shows a business taking responsibility for its mistakes, while also offering a solid plan as to how it can resolve the issue without taking more resources or money from the client.

“A lack of transparency results in distrust and a deep sense of insecurity.” – Dalai Lama

3. Ask for Their Resolution Idea

After providing your own reassurance and strategy to amend the mistake, you should ask the client if there’s anything else you can do. If you proposed a firm plan for correcting the issue, then it’s likely they will simply say no — though the question provides room to make things right if they are not satisfied with your proposal.

If you intend on providing a discount due to your mistake, it’s better to ask the customer for their idea of a resolution before offering a discount, as their ideal discount may be less than what you initially intended on proposing. By accepting their idea for a resolution, the business is essentially admitting all wrongdoing while increasing the confidence of the client.

Additionally, for whatever the customer proposes as a solution, it’s a good idea to increase their desire slightly. For example, if a customer feels that a 10 percent discount is fair, counter with something like, “10 percent is very fair, and I’m very apologetic for our mistake. As a result, I will provide you with 15 percent off as a thank you for your understanding.”

4. Value the Power of Word-of-Mouth

Most clients are knowledgeable enough to know that mistakes happen. Their evaluation of a business incorporates how it responds to its errors. Especially in the digital age, reviews of a business are prevalent on social media and various review platforms.

A business that goes above and beyond to amend its mistake, by informing the customer of its error and offering a fair compensation, is likelier to be praised in reviews as taking charge of mistakes. Combined with other reviews from clients who ideally did not experience mistakes, a business will have an excellent review presence online.

“Free publicity and word of mouth is probably the best and cheapest form of advertising. Learn to use it to your advantage.” – Richard Branson

5. Don’t Stress That It Wasn’t Purposeful

If a client or consumer has spent time and money on your services, then they likely already know your mistake was just that, not some intentional sabotage. As a result, continually stressing that your mistake wasn’t on purpose is a waste of time, especially when you can be spending the dialogue on ideas for resolution and compensation. Taking the lead on amending a mistake is significantly more important than declaring its intent or lack thereof.

Mistakes happen in business, quite often. Eliminating these mistakes is ideal, but when they do occur, it’s possible for a business to salvage a client relationship with transparency, reassurance and a viable resolution.

How do you recover from a business mistake? Comment below!

Image courtesy of Twenty20.com

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