Of all the entrepreneurs dominating tech today, Jeff Bezos has emerged as one of the few that are still breathing after the .com bubble burst in 2000.
Bezos joined the world of the internet in 1995 and despite the huge crash, Amazon continued to breathe because of his resilience, vision and refusal to give up despite facing humongous odds. Many call him America’s foremost CEO, after Steve Jobs.
Here are 5 takeaways from Bezos’ philosophy:
1. The empty chair philosophy
During Amazon’s early days, Bezos insisted on placing an empty chair in each executive meeting. To all attendees, this was Amazon’s customer and the empty chair was to act as a reminder that no decision they made should displease the most important attendee of their meeting.
From the get-go, Bezos has been pretty clear about his desire to make Amazon a customer-obsessed firm. This customer-centric philosophy is what has made Amazon the world’s foremost e-commerce firm. Millennials will do well to remember that no matter how old, the “customer is king” belief still holds true.
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” – Jeff Bezos
2. Apologizing shouldn’t hurt your ego
Back in 2009, Amazon angered users by deleting legally bought copies of George Orwell’s “Animal Farm” and “1984”, because they were being sold illegally by an unnamed seller. For any firm, this would probably be deemed as a mid-level crisis.
For Bezos, however, anything that hurt his customers, hurt him. Therefore, he personally penned an informal apology letter to all users. He said, “Our ‘solution’ to the problem was stupid, thoughtless, and painfully out of line with our principles…we will make better decisions going forward[.]”
As a startup, you may feel that admitting a mistake may lose customers but refusing to do so will push them further away. In the example stated above, most firms would have simply released a press statement to apologize for the error. The worst ones would adamantly deny they were at fault. When the mistake first occurred, customers were furious. Bezos’ heartfelt plea for forgiveness won them over.
3. The two-pizza philosophy
Jeff Bezos is a firm believer in small, sovereign units. In his own words, if a team cannot be fed by two pizzas, it’s too large. In statistical terms, a team must comprise of 5 – 7 people. The Amazon Gold Box, for example, was an idea that originated during one of these two-pizza team discussions.
This attitude correlates with Bezos’ other active belief – the constant removal of waste. According to him, large teams become inefficient and usually find it hard to come to a decisive result, wasting resources along the way.
Unsurprisingly, this idea has been catching on as small businesses continue to sprout online. Firms, like AMZInsight, prefer assigning tasks to a small group of people. It gets the job done quickly and allows ideas to flow freely.
4. It’s the long-term that matters
When Amazon makes a gigantic investment, they’re almost always criticized. Ten years down the line, when the investment pays off, the same critics sing Bezos’ praises.
If a strategy or plan seems revolutionary to him, Bezos shrugs off the disapproval. He can wait half a decade to get a return on his investment but if something feels right to him, he’s got to do it now. For example, when eBooks were first introduced, Amazon was the only store to offer them at prices lower than their print editions, generating short-term losses.
Today, all eBook editions are cheaper but because of an early start, Amazon has already captured most of the market. Therefore, if you believe something will work, go for it and don’t worry about short-term returns.
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos
5. Failure is a prerequisite to innovation
As mentioned above, Amazon began when the internet was still a baby and online commerce was growing on uncertain soil. Bezos went in fully aware of the failures waiting for him. He told his first investors that: “…there’s a 70 percent chance you’re going to lose all your money, so don’t invest unless you can afford to lose it.”
However, instead of feeling limited by imminent failure, Bezos felt powerful. He knew he was going to fail but he also knew that nothing would stop him from pushing Amazon off the ground. He felt liberated since he knew what the future held for him. Ironically, it was this mentality that set shop for his success. Expect failure but don’t let it hinder your plans. Instead, prepare to face it head on.
What have you personally learned from Jeff Bezos? Please share your thoughts in the comment section below!
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Studying in college is hard for everyone, but ESL learners arguably suffer the most. Moving to a foreign country, learning a new language, and keeping pace with the rest of the class may seem like an unbearable burden. It’s okay to feel overwhelmed, but you have to pull through and not give up.
In moments like this, it’s always a good idea to seek help. Whether you go to WriteMyPaper to order an essay or just talk to a friend, admitting vulnerability is an important step towards improvement. In this article, you will find some tips on how to get better at essay writing, even if English is not your native language.
Control Your Environment
Improving your language skills is all about constant practice. Living in an English-speaking community is the first thing you should do to start your practice. It might be tempting to surround yourself with people who already speak a familiar language. However, this way, you won’t be practicing English on a daily basis.
You need to make those lessons almost intuitive in a way that you don’t have to do anything to learn the language. If you live in an English-speaking community, for example, if your roommate speaks English, you will have to practice the language, whether you want it or not.
Still, make sure you don’t take it too far. Taking care of yourself is still as important as ever. Feeling like an alien for the sake of education is not worth it. Remember to keep in touch with your friends and family, talk to them as often as necessary.
Practicing language is not just about doing your homework. You can make practicing English a normal part of your daily routine by watching TV, listening to music, and reading books in this language.
Yet, this is a bit tricky. When being surrounded by white noise, people tend to learn not to notice it. You need to ensure this doesn’t happen. As you watch movies or read books, maintain your attention on what you’re doing. If you hear or see a word that you don’t understand – translate it and write it down. Be mindful and remember what you’re doing this for.
Writing Is The Answer
If you want to specifically learn to write, you need to do one thing, and that is to write. Continuous practice will help you understand what mistakes you often make and, in time, eliminate them. Focus on your goal, and don’t get discouraged when something’s not working. After all, even Rome wasn’t built in a day!
Get a journal and write in it daily. Pick a new topic every time and note everything you can think of. It’s also important that you write by hand, a spelling checker in your computer is tempting, but it will not help you remember how to spell words correctly.
Besides, journaling as a habit has multiple health benefits, and it can be therapeutic. It can help you get in touch with yourself and process your emotions better.
Learn In a Group
It’s proven that learning in a group is more efficient due to the sense of competition. Find a bunch of like-minded people who want to study with you or join an already existing one, like a speaking club.
The benefit of such activities is that you get all these people from entirely different backgrounds who are all good at various things. This will help you exchange experiences, which is impossible if you’re alone.
Schedule regular meetings, come up with topics to discuss and activities to do. You could watch videos or movies together, or talk about common things. Having assignments like describing an event can also be beneficial for the entire group. This way, while one person speaks, the rest think about how they would say the same things differently.
This will help you feel more confident in your skills and, consequently, speak and write better.
The most important thing about learning a language is not to be afraid of making mistakes. It’s inevitable; you just have to take it as a natural part of a learning process.
A child that is learning how to walk doesn’t give up after falling once, and you shouldn’t either. It’s most likely that your friends understand that you’re just learning a language, and they won’t laugh at you for misusing a word or a few.
Get over that fear of error and make as many mistakes as it will take. Treat it lightly, and don’t beat yourself up for it. On the other hand, try to attend as many events as you can that will expose you to the foreign language. Not only will it boost your English skills, but also improve your social confidence!
Learning a language is hard; there’s no arguing about that. However, it’s going to get easier with time. Take every hard thing that life throws at you and turn it into a lesson.
Watch your favorite movies in English, converse with native speakers, and you’ll see the improvement very soon!
Remember to be patient about it. Don’t give up, and don’t beat yourself up over something that you have so little control of. Good luck!
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