Startups
11 Ways To Stand Out And Radically Increase Profit Margins Even In A Crowded Market
Unfortunately for Burger King and Wendy’s, they are not going to get ahead by doing the same old thing, but just being a little bit better at it. In a world with massive competition, businesses need to stand out from the crowd.
They need to un-commoditize. That’s what Burger King and Wendy’s are missing. Next to McDonald’s they’re just commodities, even if they are a little better. So if you can’t be McDonald’s, be Taco Bell or Starbucks instead. Don’t be Wendy’s or Burger King.
The beauty about un-commoditizing your business is that it puts you in a category of your own. When you are in your own category, there’s nothing to compare you with. When there’s nothing to compare you with, then there’s no set expectations for how much you should cost.
When that happens, guess who gets to set the expectations? You do, which means you can set your prices drastically higher and radically increase your profit margins. If you can effectively bring in and keep customers without having to compete on price, then you’re probably going to be rich. Does that sound okay with you?
To help you do that, I’ve included a list of 11 strategies that you can use to un-commoditize your business.
1. Go with a different look
Marketing expert, Perry Belcher tells of a company he worked with that imported heat sealers from China. “Everybody in the world brings in these little heat sealers from one company in China. They’re an aqua blue color and… just scream, I’m a Chinese heat sealer!”
Belcher was able to command a higher price for the exact same heat sealer simply by making it look different. He had the heat sealers painted red instead of blue (which probably didn’t cost him any extra) and sold them through a company with an American sounding name.
Apple does something similar with their shiny white computers that sell for three times the price of a PC. Going with a different look is probably not the only way that you’ll want to stand out, but it might be a great way to start.
“Be the one to stand out in the crowd.” – Joel Osteen
2. Be aggressively devoted to premium quality
Speaking of Apple, how many times have you heard that one of their products just bombed? Answer: Not recently. In fact, it was reported that preorders for their watch sold out in a matter of hours. Compare that with their main competitor, Microsoft, who has had significant problems with two out of the last four Windows updates.
No wonder Apple products cost so much more. And it’s not just Apple. Think of names like:
- Rolls-Royce
- Gucci
- The Four Seasons
- Disney
- Tiffany’s
These are companies that do not compete on price. They get rich competing on quality.
3. Bundle physical products with your information products
Thanks to the Internet, selling information products is easier than ever. As a result, everybody is selling information products. After all, why not? The profit margin can be up to nearly 100%. The downside of this is that it becomes very hard to stand out.
With all this competition we’re seeing much lower prices for certain information products than you would have seen only a few years ago. But, if you’re interested in getting rich, then competing on price is a bad idea. Instead, find a way to stand out and charge even higher prices.
A great way to do this is to bundle information products with physical products. For example: A company that sells a course on how to be a better skier could bundle the course with a set of skis and charge a much higher price.
4. Bundle information with your physical goods
This is the reverse of what I was just talking about. The Internet has created massive competition for sellers of information and physical goods alike. By bundling information products with your physical goods you can drastically increase profit margins.
Using the same type of example as before: Instead of just selling a set of skis, you could sell them along with a course on how to be an expert skier. By using this strategy you can raise the price significantly, without increasing costs very much.
Luckily, information products are not too hard to come by. You can partner with someone who sells information products. You can offer to publish an information product that someone has created or wants to create. Or, if you have the expertise, the time and the interest, you can create your own information products. (Note: Just make sure that the information products you use are always top notch.)
5. Create a subcategory
Charles Lindbergh was the first person to fly the Atlantic solo. That’s fairly common knowledge. Do you happen to know who the second person was? Nobody knows, even though Bert Hinkler actually did a better job. He made the trip in less time and with less fuel.
But, in business poor Bert would have been nothing more than a me-too product that people ignore. The dominating spot in his market had already been taken, and sometimes people just don’t care if you can do the job better. There’s already a name that they trust.
If you’re new to a market that already has a leader, then you need to create your own subcategory that nobody has claimed yet. You’ve possibly heard of the third person who flew the Atlantic solo. Her name was Amelia Earhart. But no one remembers her as the third person to get the job done. She was the first woman to get the job done. She had her own subcategory.
Want an example? Between Apple and Microsoft the personal computer market is pretty competitive. But what if a company came along and created its own computers with an operating system that is designed specifically and exclusively for gamers?
Between Microsoft having had way too many problems in the last few years and Apple not really focusing on the videogame market, a company who did a great job creating and marketing a computer exclusively for gamers might be very successful.
“Today we’re living in an anti-Waldo world, where you don’t want to blend in and have people struggle to find you. You want your personal brand to stand out like you’re wearing a red and white sweater, and everyone else has on black.” – Jarod Kintz
6. Create a better guarantee
With so many swindlers out there your customers obviously need to know that they’re not stepping into a trap they can’t get out of. Hopefully that’s not news to you. Unfortunately, in many markets having a 60 day 100% money back guarantee is more of a given than a bonus these days.
Just about everyone has some type of guarantee. If you want to stand out, why not try offering something much better than everyone else. For example you could try offering to refund 110% of your price to any unsatisfied customer. Obviously your risk is slightly higher with such a guarantee.
But your likelihood of losing money instead of gaining much more money with this kind of guarantee is extremely low, assuming you’re offering a quality product or service. What type of superior guarantee could you offer in your business?
7. Be a contrarian brand
Whether it be corporate giants, big government, the media or even some charity organizations, people just don’t trust the mainstream establishment anymore. There’s been one too many stories about corporate deception, political bribes and media coverups.
Sometimes to be successful, you can’t just be a little different than everyone else. You have to be the opposite. In The 22 Immutable Laws Of Marketing Al Ries and Jack Trout write:
“A good No. 2 [brand] can’t afford to be timid. Burger King’s most successful years came when it was on the attack. It opened with “Have it your way,” which twitted McDonald’s mass-manufacturing approach to hamburgers. Then for some unknown reason Burger King got timid and stopped attacking McDonald’s. It even started a program to attract little kids, the mainstay of McDonald’s strength. Burger King’s sales per unit declined and have never returned to the level they were when it was on the attack.”
How could you attack the status quo and make your business an opposite brand? Remember: What you’re offering doesn’t have to be the exact opposite or even necessarily very different. What has to be opposite is your message and how you position yourself.(Note: After all, Burger King was never really that different from McDonald’s.)

8. Create an outstanding acquisition offer
Thanks to the Internet creating a global marketplace, small businesses can reach more customers than ever before. But the Internet is a mixed blessing. Yes, you can reach a vastly increased pool of potential customers. But, you are also placed next to a vastly increased number of competitors.
Add this to the fact that today’s buyers are more skeptical than ever, and you may have a real problem on your hands. The good news is that all your competitors face that same dilemma, which gives you a chance to get ahead of them… if you use smart strategies.
Today’s buyers are so skeptical, they tend to stick with brands that they know and trust. But, how are they ever going to trust you if they never give you a chance? The trick is getting that first sale which allows you to knock their socks off and prove that your brand is the one that deserves their business.
A great way to do this is with an acquisition offer. An acquisition offer is a high-value, low priced offer that allows you to acquire a new customer and prove to them the quality of your brand. If you can prove to them that your brand offers great quality and service, then they’ll probably keep on buying from you in the future.
Cable/Internet companies have a tendency to do this by offering a deeply discounted rate for a limited time. During that discounted phase they’re hoping to prove how great their service is, so that you’ll stay with them long-term.
An example of a similar strategy is McDonald’s dollar menu. Maybe you go there just to buy that one dollar burger. But what do they do once you’re there? They ask “Would you like fries and coke with that?” I guarantee you, they’re not getting rich off the sale of one dollar burgers. They’re getting rich off the sale of side dishes and soft drinks.
9. Focus on a benefit your competitors don’t talk about
Sometimes what you sell doesn’t actually have to be different. Sometimes what is different is what you say and who you say it to. Let’s say there are five different companies that buy the same type of soap from the same manufacturer.
One company emphasizes how good their soap is for dry skin. One company emphasizes the powerful germ killing effect of their soap. Another company tells people that they offer THE soap to use if you want to smell and feel like an attractive lady. One company emphasizes how refreshed and clean their customers will feel after they get out of a shower with this soap. The last company emphasizes how effective their soap is at eliminating body odor.
Now, these companies might have asked for a bit of customization. Maybe they each have their logos on the bars of soap. Maybe one company asked for their soap to be colored blue while another asked for pink, but they are all selling the same exact soap!
None of them are lying. All the soap being sold by these companies is good for dry skin, eliminating B.O., killing germs and so on. Yet these five companies are able to sell the exact same product to different target markets simply by emphasizing different benefits.
The beauty is that all five might end up being very successful even if they charge high prices, because they’re just selling next to each other. They’re not competing with each other.
10. Describe your process and why it’s good (even if it’s not unique)
Let’s take that last soap example a little bit further. Let’s say that there is a sixth company that starts buying some of the same soap from the soap manufacturer. They’re just passionate about the germ killing effects of this soap and they don’t want to come up with a different angle to use to sell to a different target market.
Their problem is that there is already another company, with an established brand, selling that same product to that same market. The new company will want to find a way to differentiate itself. This can actually be as simple as telling their customers why their product works so well.
Instead of just saying: “Our soap is THE soap to use to kill germs.” They can say: “Our soap is THE soap to use to kill germs because we include powerful, state-of-the-art antibiotics in our formula. The germs won’t stand a chance.”
By saying this, they are able to differentiate themselves and sell the exact same product to the exact same market for the exact same reason. If they sell their product using this message they may be able to get a serious advantage over the company that was already selling to the germ killing market.
Because they sell it as a product using state-of-the-art science, they could likely charge an even higher price than the already established company. It doesn’t matter that the first company has those antibiotics too, because the customer doesn’t know that.
And the first company can’t suddenly start talking about the powerful antibiotics in their formula, because they will then look like the me-too company. They’ll have to come up with a new reason why they are still the best germ killing soap company.
11. Offer out of this world customer service
Am I the only one who hates having to call help or customer support at companies? First you have to wait forever to actually talk to a person. You never know if they’re actually going to know what they’re doing and be helpful or if they will be ignorant, stubborn or rude.
So why not be the company that blows their customers away with how good they are treated? Try these:
- Try guaranteeing to answer the phone by the third ring.
- Try offering to have someone come out to your customer’s home or office to help them assemble your product and/or teach them how to use it.
- Follow up after a purchase with a friendly phone call and make sure everything is alright. Ask if they have any questions or anything else you can help them with.
- Be relentlessly helpful, friendly and generous every step of the way.
Conclusion
Un-commoditizing your business is not only possible. It’s essential if you want to compete and win in a competitive global marketplace.
Once you un-commoditize your business, you’ll have the power to drastically raise prices and increase profit margins without getting compared to cheaper alternatives. If you truly and successfully un-commoditize your business then there are no alternatives.
These 11 strategies can help you stand out in business. So, which un-commoditizing strategy are you going to try first?
Startups
Why Copying Famous Startup Playbooks Will Quietly Kill Your Company
Most startup advice sounds bulletproof until you look under the hood and realize that another wildly successful company did the exact opposite.
You will read a viral thread about how a massive tech giant built a billion-dollar empire entirely on inbound marketing—writing ebooks, hosting webinars, and patiently educating their audience. Then, you look across the street, and a competitor just hit a $1.6 billion valuation by ignoring content entirely, leaning heavily into aggressive outbound sales and a self-serve product. Another company becomes a unicorn while bragging about bootstrapping and raising zero dollars, while the next one raises $150 million in venture capital to ruthlessly dominate a crowded market.
Every single one of these companies cleared the $100 million revenue mark. Every single one of them had completely contradictory strategies.
If you just copy someone else’s famous playbook without understanding why they ran it, that exact same strategy will quietly destroy your business. The winning move always depends entirely on the biggest constraint holding your specific company back.
The Constraint-First Strategy
A growth engine only works when it solves the actual problem blocking your revenue. Let’s look at four original examples that prove why identifying your core constraint is the only strategy that matters.
Constraint 1: The Market Lacks Belief (The Education Play)
When Gainsight launched, the concept of “Customer Success” barely existed. Companies had customer service departments that answered angry phone calls, but they didn’t proactively manage customer health to prevent churn.
Gainsight couldn’t just run Facebook ads or cold-call people to sell their software, because their target buyers didn’t even know they had a problem yet. Their constraint was belief.
To solve this, they practically had to invent and define the entire category of Customer Success. They wrote the definitive books, hosted massive industry conferences, and pumped out endless educational content. They didn’t just sell a tool; they taught the market a new way to view business. Once a CEO believed in the framework of Customer Success, buying Gainsight’s software was the only logical next step. The Lesson: If your customers do not fundamentally understand the problem you solve, you have to let education create the market.
Constraint 2: The Market Lacks Speed (The Product-Led Play)
On the complete opposite end of the spectrum is Calendly.
Nobody needed to read a 40-page whitepaper about how annoying it is to send six emails back and forth to schedule a 15-minute zoom call. The pain was obvious, and the market was highly aware of it. Calendly’s constraint was not belief; it was access and friction.
Because the problem was universally understood, they didn’t waste time on massive educational inbound marketing. They built a self-serve, product-led growth engine. You sign up for free, you send a link, and the person on the other end experiences the product instantly. It spread virally because they shortened the distance between a known problem and a useful result. The Lesson: If the market already knows they are bleeding, stop trying to educate them. Remove the sales friction and let them experience the bandage immediately.
Constraint 3: The Market is Fragmented (The Infrastructure Play)
When Plaid entered the fintech space, developers were pulling their hair out trying to connect their new apps to thousands of different legacy banking systems.
The constraint here wasn’t a lack of focus or a need for education. The constraint was brutal fragmentation. Plaid’s strategy was pure utility. They built the infrastructure that connected everything. Every time Plaid added support for a new bank, their product became exponentially more valuable to the developers using it. Their distribution was built directly into their massive scope. The Lesson: When your users are drowning in disconnected tools, your best growth strategy is becoming the universal bridge.
Constraint 4: The Market Lacks Focus (The Niche Play)
When Nathan Barry started ConvertKit, the company was flatlining. It was a flexible email marketing tool, which sounds great on paper, but it meant they were competing with massive giants like Mailchimp for every single type of customer.
Their constraint was a total lack of focus. The product could do too many things for too many people, meaning the marketing message was watered down and easily ignored.
Barry made a terrifying decision: he narrowed the product aggressively to serve only “creators” (bloggers, authors, podcasters). He essentially fired the rest of his potential market. By doing this, he could talk to creators about their specific pain points in a way that Mailchimp never could. That narrow focus built intense credibility, sparked massive word-of-mouth growth within that specific community, and scaled the company to hundreds of millions in revenue. The Lesson: If your product is a “nice-to-have” for everyone, it is a “must-have” for no one. Shrink your market to find your leverage.
The 3-Step Constraint Audit
Before you commit your limited cash and runway to a new growth strategy, you have to find your real constraint. Ask yourself these three ruthless questions:
- Where does our growth actually break down? Look at the math, not your emotions. Do people fail to discover you at all? Do they discover you, but bounce because the pitch is confusing? Do they sign up, but never hit the “aha” moment in the product? Or do they use it once and churn? Those are four entirely different constraints, and they require four radically different strategies. You cannot fix a retention problem with a better marketing funnel.
- Does our runway match the strategy timeline? An inbound, SEO-heavy education engine like Gainsight’s takes years to compound and mature. If your startup only has six months of cash left in the bank, you physically cannot afford to copy a strategy that takes three years to yield a return. You have to match your playbook to your bank account.
- Does this get cheaper as it scales? If you are running a proper growth strategy, the unit economics should improve over time. If you are producing content, your customer acquisition cost should slowly fall as your library attracts organic traffic. If you are relying on outbound sales, the lifetime value of the contracts you close must comfortably exceed the cost of hunting them down. If you are just burning cash without seeing these efficiencies improve, you are not building a growth engine—you are just funding an expensive hobby.
Here is a great video on why some startups fail:
Stop Looking at Their Highlight Reel
Founders love to debate the merits of bootstrapping versus venture capital, or inbound versus outbound marketing. But the market does not care about your philosophy. Your revenue numbers are the only things that settle the argument.
Before you read another guru’s advice or try to carbon-copy the strategy of a famous unicorn, lock yourself in a room and identify the exact choke point starving your business of revenue. When you understand what is actually holding you back, you stop playing someone else’s game and start engineering the exact tool required to break through your own ceiling.
Startups
How to Bootstrap a Startup to $10M Without Selling Your Soul
The Big Lie of the Tech Press
In March of 2026, MyFitnessPal acquired a calorie-tracking app called CalA. By the time it sold, the app reportedly had over 15 million downloads and was generating north of $30 million in annual revenue. It was built by teenagers still in high school.
The detail that actually matters? They never raised a single dollar.
When the acquisition offer arrived, there was no board of directors to consult, no venture capital firm taking a massive liquidation preference, and no complicated term sheets dictating the payout. The founders owned 100% of their equity, and the entire sale belonged to them.
There is a quiet revolution happening underneath the flashy headlines of the startup world. A new generation of founders is rejecting the venture capital playbook. They are using AI to build hyper-lean, hyper-profitable software businesses that reach seven and eight figures in revenue without ever taking an investor’s check.
From the outside, a bootstrapped startup and a funded startup look identical. Inside the bank account, they operate like entirely different species. If you want to know how to bootstrap a startup without losing your mind—or your equity—here is the unvarnished playbook.
The Financial Anatomy of a Bootstrapped Business
Picture two artificial intelligence startups, both generating $2 million in Annual Recurring Revenue (ARR).
The Funded Startup:
- Headcount: 20 to 50 employees.
- Operations: Heavy spending on aggressive marketing and a bloated sales team.
- Cash Flow: Intentionally burning $50,000 to $300,000 a month.
- The Trap: The bank account holds a massive sum of investor cash, but it burns down on a strict schedule. The plan is not to be profitable; the plan is to grow fast enough to raise the next round before the money evaporates. The founder owns 20% to 40% of the company, and they only get paid if the company goes public or sells for a massive multiple.
The Bootstrapped Startup:
- Headcount: 5 to 10 employees.
- Margins: 70% to 85% gross margins.
- Cash Flow: Generating a 20% to 40% net profit.
- The Freedom: The profit builds a 6-month cash runway, and the remainder is paid out directly to the founders as distributions (often $200k+ a year each). The founder owns 80% to 100% of the company.
Bootstrapping forces extreme operational discipline. Every new software tool, ad dollar, and hire must pay for itself quickly because there is no safety net. But that paranoia creates resilience. Data shows that the best bootstrapped companies reach $1 million in ARR only four months slower than venture-backed companies.
Four months of speed in exchange for owning 100% of your company. That is the ultimate founder trade.
The 4 Business Models Built for Bootstrapping
Not every business can be bootstrapped. If you are building a two-sided marketplace (like Uber), a consumer social app, or a hardware product, you need massive upfront capital. Bootstrapping those models is a death sentence.
However, if you want to scale on your own revenue, you must choose a model where the cash comes in faster than the expenses go out.
- Vertical SaaS (Software as a Service): You build software for one highly specific industry—gyms, roofers, or salons. The problem is painful, the churn is low, and customers pay $50 to $500 a month reliably.
- Productized Services: You take a messy service (like design, consulting, or SEO) and package it with a fixed scope and a fixed price. Clients pay upfront. Margins reach 40% to 70%, and you use the cash flow to build your software later.
- Information & Community: Paid newsletters, specialized courses, and private communities. The margins are 80% to 95% because delivering one more digital copy costs you nothing.
- The Self-Serve AI Tool: A single, lightweight utility that solves one specific problem so cleanly that customers sign up without ever talking to a human. Think AI headshot generators or specific data scrapers.
The Audience Is Your Seed Round
Funded startups buy their customers. They spend massive venture rounds on Facebook ads and Google clicks. Bootstrapped startups cannot afford to play that game early on.
Instead of buying attention, they own it.
The most successful bootstrapped companies scale via organic search (SEO), content marketing, tight-knit communities, and raw word-of-mouth. The financial difference is staggering.
A funded company might spend $300 on ads to acquire a customer who pays them $500 over a year. A bootstrapped company spends zero dollars on ads to acquire a customer via their newsletter who pays them $500 over three years.
Furthermore, ad traffic is transactional; community traffic is loyal. Customers who find you through your content already trust you, which means they churn slower and pay upfront more often. When you bootstrap, your audience acts as your seed round. It provides the initial capital and distribution without demanding a board seat in return.
The Fatal Flaw: The Comfort Trap
When you raise venture capital, discipline is forced upon you by investors analyzing your burn rate. When you bootstrap, nobody is watching. And that absolute freedom is what kills most profitable companies.
A solo founder hits $20,000 a month in recurring revenue. For the first time in years, they feel rich. The “ramen days” are over. So, they upgrade their apartment, buy a new car, and hire an assistant because they “earned it.” They go from scrappy and paranoid to soft and comfortable.
Then, an algorithm changes, churn spikes, or a stripe payment gets delayed. That massive cash buffer they thought they had turns out to be only six weeks of runway. The founder is forced to fire their team and slash growth just to maintain a lifestyle the business could never truly afford.
The Fix: You must enforce a rigid corporate salary on yourself from day one. Pay yourself the market rate for your role. Every dollar above that is company profit, not personal spending money. Half of that profit goes into a cash buffer and growth; the rest can be distributed. You only raise your personal salary after the company’s revenue has held at a new high for six consecutive months.
The Ultimate Leverage
The strangest part of bootstrapping is how it ends. The founders who fight through the grind, optimize their margins, and build a multi-million-dollar company without ever needing an investor… become the exact founders investors aggressively hunt down.
When a profitable, $5M ARR bootstrapped founder finally takes an investor meeting, the dynamic is entirely flipped. They are not asking for survival money. They are saying, “This is my machine. It prints cash. Your money will simply make it spin faster.”
Because they survived the hardest phase without help, they command insane valuations, keep their board seats, and often sell secondary shares to pull millions in cash off the table before an exit.
Bootstrapping requires you to trade speed for control. It demands that you build clean financial books (using tools like Rho to separate personal and business expenses from day one), maintain absolute discipline, and scale only when the customer revenue allows it.
But when the acquisition offer finally arrives, you are the only one sitting at the table.
Startups
What Founders Can Learn From Schools’ Procurement Strategies
When you’re building a business plan, procurement usually shows up as an afterthought — a line item buried somewhere in operating expenses, not a strategic decision in its own right. That’s a mistake. How you source what you need, and who you buy it from, shapes your margins, your risk exposure, and your ability to scale just as much as your pricing model or your go-to-market plan does.
There’s an unlikely place to find a model worth studying: how public schools and universities plan their purchasing. Educational institutions operate under constraints that would sound familiar to any early-stage founder — limited budgets, no room for costly mistakes, and a need to move fast without sacrificing due diligence. The way many of them have restructured their procurement strategy in recent years offers a useful template for any growing business trying to buy smarter.
The problem schools and startups share
Both face the same core tension: you need to acquire goods and services efficiently, but you don’t have the internal resources to vet every vendor from scratch, negotiate every contract individually, or manage every relationship in-house. For a school district, that might mean furniture, technology, or classroom supplies. For a startup, it might mean software, equipment, or professional services. Either way, doing all of that vendor research alone is slow, expensive, and easy to get wrong.
The model: pre-vetted, cooperative purchasing
One approach that’s gained traction in education is cooperative purchasing — pooling buying power across institutions and working through contracts that have already been competitively bid and vetted, rather than negotiating everything from scratch. Instead of each school independently sourcing vendors and running its own RFP process, member institutions can select from contracts that have already cleared legal, pricing, and compliance review.
The efficiency gain is the point. Schools using this model report significant time savings on sourcing and procurement, because the heavy lifting — vendor vetting, contract negotiation, compliance checks — has already been done collectively. The parallel for a startup is direct: instead of every founder reinventing vendor selection from zero, there’s real value in leaning on frameworks, group buying arrangements, or vetted vendor networks wherever they exist, rather than treating every purchasing decision as if no one has solved it before.
What this looks like applied to a business plan
Translating this into your own procurement strategy doesn’t mean joining a formal cooperative — most startups won’t have that option. But the underlying principles carry over cleanly:
Standardize before you scale. Build a lightweight, repeatable process for evaluating vendors — cost, reliability, contract terms — before you’re doing it under pressure with five vendors at once.
Separate strategic and routine purchases. Not every purchase needs the same scrutiny. Reserve deep vetting for high-cost or high-risk vendors, and streamline the rest.
Look for existing infrastructure before building your own. Group purchasing organizations, industry associations, and even accelerator networks often have pre-negotiated vendor relationships available to member businesses. It’s worth checking before assuming you have to negotiate everything solo.
Document the reasoning, not just the decision. Schools navigating cooperative contracts typically retain documentation showing how a vendor was selected and why it met requirements — useful not just for compliance, but for institutional memory when the person who made the original decision moves on.
Why this belongs in your plan, not just your operations
A lot of founders treat procurement as purely tactical — something to figure out once the business is running, not something worth designing deliberately from the start. But a clear procurement strategy, even at a small scale, protects margins and reduces the operational chaos that tends to show up right when a business starts scaling.
Institutions that have formalized their procurement strategy around cooperative, pre-vetted contracts didn’t do it for efficiency’s sake alone — they did it because ad hoc purchasing doesn’t hold up under growth or budget pressure. That’s exactly the pressure most early-stage businesses are trying to plan around.
The takeaway
You don’t need to run a school district to benefit from thinking like one. Building purchasing discipline into your business plan early — rather than improvising it once you’re stretched thin — is one of those unglamorous decisions that pays off disproportionately later. It’s worth a section in your plan, not just a line in your budget.
Startups
When Tasks Lived in Slack and My Head: The Real Cure for Founder Burnout
The company’s task list used to live in three places:
A pinned message in a Slack channel that nobody scrolled back to. A rambling Apple Note on my phone that only I could see. And the version I kept in my own head… which was always more detailed than the other two, and almost always inaccurate by 5:00 PM.
A client would request a small scope change on a Thursday afternoon call. I would say yes, type a quick summary into a team Slack channel alongside a dozen other open discussions, and assume someone would pick it up.
Sometimes someone did. Other times, the request got swallowed by an unrelated conversation about an invoice or a software bug. Three weeks later, the client would follow up asking where their deliverable was, and I would suddenly remember the conversation at 11:00 PM while trying to fall asleep.
I would fire off a late-night Slack message to the team that sounded like an accusation.. even though I was the person who dropped the ball in the first place.
The team adapted to the chaos. Nobody pushed back, and nothing suffered a catastrophic crash.
And that was the dangerous part. When a system fails loudly, you are forced to fix it. When it fails quietly through constant minor leaks, you just work an extra hour each evening and convince yourself you’re being a dedicated founder.
Answering With a Story Instead of a List
During that season, I could give you a rough, poetic description of what the company was doing. What I couldn’t give you.. without opening four browser tabs and interrupting two team members.. was a clear answer to three basic questions:
- What is currently past due?
- What is stuck because it’s waiting on an executive decision from me?
- What did we promise a client last week that we have already forgotten?
A rough, intuitive sense of work is fine when you’re running a solo shop from a coffee table. It completely falls apart the moment you bring other people into the room. We saw an early version of this friction in what to set up before you pay your first employee, where one person can still just barely hold the entire operational state in their skull.
Once you add three, five, or ten people, that habit doesn’t scale—it just gets louder.
More channels. More “hey, quick question” DMs. More work assigned to whoever happened to be looking at their screen when a message landed. The entire company’s delivery schedule became dependent on my personal memory, and my memory was bankrupt.
The Single-Home Rule
The fix did not involve a two-day retreat, a consultant, or a hundred-page operations manual.
It was a single, stubborn rule: If a task is not in the system, it does not exist.
We chose ClickUp. Not because it has better features than everything else on the market, but because it could hold a task, assign one single owner, and stamp a non-negotiable due date without demanding that I become a full-time software administrator. Tools like Asana or Monday handle the exact same job for other teams.
The software brand mattered far less than the death of our three-place system. The work stopped depending on whether I remembered to check a personal note.
THE OPERATIONAL ARCHITECTURE SHIFT
┌──────────────────────────────────────┐ ┌──────────────────────────────────────┐
│ THE THREE-PLACE MESS │ │ THE SINGLE-HOME SYSTEM │
├──────────────────────────────────────┤ ├──────────────────────────────────────┤
│ • Pinned Slack messages nobody reads │ │ • One tool (ClickUp / Asana) │
│ • Private phone notes only you see │ ───> │ • Exactly one assigned owner │
│ • Founder memory (always incomplete) │ │ • Clear, visible due date │
│ • Delivery dates answered with stories│ │ • Status answered with a clear list │
└──────────────────────────────────────┘ └──────────────────────────────────────┘
The first two weeks were irritating. Tasks were filed in the wrong folders. Team members still posted informal project updates in Slack and waited for someone else to log them. I had to repeat the same sentence like a broken record during every check-in: “If it isn’t in the tool, it isn’t happening.”
By the third week, conversations started getting noticeably shorter.
When a client asked for an adjustment on a call, the reply shifted from “Let me look into that and get back to you” to “It’s already scheduled in the queue for next Tuesday.” I stopped having to mentally reconstruct the entire operational week before answering a simple status question.
What Visibility Actually Uncovers
The major breakthrough was not the software. It was the decision that company work must have a single home. The software simply made that standard visible.
Once our tasks were laid out in plain daylight, problems that had been hiding in chat threads for six months became impossible to ignore:
- The Chronic Fire-Drill Client: The account that constantly demanded same-day emergency turnarounds had their chaos laid bare in black and white.
- The Zombie Tasks: Tasks that had been sitting untouched for fourteen days because they had two co-owners—which meant nobody actually owned them.
- The Runaway Meetings: Recurring internal calls that produced four new speculative ideas and closed zero open items.
Those dysfunctions had been draining our margins the entire time. They just had nowhere to show up before. When tasks live in chat messages, a stalled project looks like a lively conversation. When tasks live in a structured queue, a stalled project looks like an overdue ticket with someone’s face next to it.
The Real Source of Founder Burnout
For a long time, I assumed the fatigue of running a business was tied to workload volume. It wasn’t.
As we explored in why task management systems are the antidote to workplace burnout, the real exhaustion comes from constant background reconstruction.
It’s the quiet, relentless tax of keeping mental tabs on five different deliverables while trying to review a contract, eat dinner with your family, or pitch a prospective account. Your brain is running a background tracking program 24 hours a day, waiting for the shoe to drop.
Once that mental reconstruction stops, the actual work feels dramatically smaller. The company doesn’t need fewer tasks; it needs a brain that doesn’t belong to the founder.
If you lead an organization that still runs on chat threads, good intentions, and founder memory, skip the grand software presentations. You do not need a tour of a new dashboard. You just need to shut down the three places where work currently hides, give the team one shared home for tasks, and enforce the rule until it sticks.
If you’ve lived through this messy operational shift and can tell the story without trying to sell an affiliate link in the opening sentence, our Write for Us page is open.
The original pinned Slack message is still sitting in our general channel. Nobody has clicked on it in over a year. That’s how you know the system is finally working.
How many separate places.. Slack DMs, phone notes, or your own head.. are you currently relying on to track what your business is supposed to deliver this week?
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