Startups
10 Tips for Selling your Startup to a Corporate
For a long time, I have been sick and tired of having to fill out forms on my iPhone with such a small screen. Then I was lucky enough to meet Chris Koch and Chad Stephens from Lets Pop. I have seen thousands of pitch docs and presentations in my time, but the one I saw from Chris and Chad before I even thought about doing this interview, is the best I have ever seen!
The guys previously sold their last startup, 1Form, which was a platform to help tenants apply for rental properties, without having to repeat the process of entering their information every time.
This startup sold for $15 million AUD in 2014 and had Carsales.com founders Greg Roebuck, Wal Pisciotta and Steve Kloss invest in them.
It was a grander vision that caused them to want to sell 1Form, to fund their new startup Lets Pop. Their new startup takes the 1Form idea and applies it to everything, not just real estate.
The need for Pop came about when they realised they couldn’t build a form that would be able to be used by every single industry in the world. In simple terms, Pop is an application to replace the need to input information.
Lets Pop still have their original Carsales.com investors on board and as the business continues to grow rapidly they will asses whether relocating to Silicon Valley will help them achieve their global goals, be visible to the US market, meet their customers needs and have access to the valley’s valuation models.
What follows, in the interview that I did with Chris, are his top tips for selling your startup to a corporate!
1. Know when it’s the right time to sell your startup
For Chris, he says that it’s always a gut feeling of when the time is right. You can quite often get a feel for the inertia of your business, you can see what’s coming, you can see competitors joining and maybe they might enter the space you’re in. Or maybe the time is right and the value that you are getting out of your startup is at its maximum.
2. Approach is everything. Use those consultants for something useful
Try and approach a corporate in a way where it’s not you going directly in. Quite often, you will have consultants, accountants or companies that you work with within your startup, who have a relationship with corporates already. It would be a great idea to take one of these contacts out to lunch and ask them to get your startup in the door through a recommendation first, before trying any other way.
“ If you want to ask a corporate to buy you, then you never want to come in the door as if you were asking for that. Asking for a corporate to purchase your startup yourself is automatically perceived as you being in a position of lesser power. “
Corporates will be looking at a number of things when looking to buy your startup, which will depend on the industry and the market. In the real estate industry for Chris, it was the data space that a lot of the corporates wanted to play in. Think about the markets you play in.
For other industries like tech, it might be talent – if your startup has got some talent then that’s attractive. In the banking world, it might specifically be technology that can streamline processes for the customer.
3. You need to create competitive tension
Domian.com.au and Realestate.com.au really helped create that competitive tension when the guys went to sell 1Form. Once you have an intro into a corporate then it’s worth mentioning in your meeting that you are thinking of divesting out of your startup and that you have other corporates interested. This creates a much better position of power than asking them to buy you. When you’re starting to get the word out that your startup is for sale, it’s best to try and go to similar competitors, all at once, within the industry you’re targeting.
When you use this strategy, what you will often find is that one of them will ask you for an exclusive period. That’s fine, but you have to just let them know that once that period is over, you will then shop it to their opposition. Obviously this is done in a friendly, professional, non smart-ass way.
4. Understand the advantages of both sides
The question you really need to ask yourself is how do you go about it and build your product in a way that a corporate couldn’t. You may hear a corporate say that they could build your technology or service themselves, but the reality is that that is very rarely the case. They could never build it with the speed and complexity that a startup could.
Quite often, what you will find is that if a corporate can see the benefit of your product or service and they understand that they couldn’t build it themselves, or as fast as you can, they may offer to buy you without you even asking.
If a corporate is using and relying on your technology then the decision may come down the track for them to want to buy it, so they are not paying fee’s to your startup. It’s only best to consider this offer if you have more than one corporate using your technology.
The thing to be very careful of here is that if one of your corporate customers is grossly larger than the rest, the corporate might realise that if they cancel their contract with you for a year or more (and make you bleed), buying your startup could be a much cheaper scenario for them. At the same time, you should ensure that your customer base is never completely dependent on one particular client.
5. Communication with corporates shouldn’t be like trying to understand a foreign language
If you’re trying to get a corporate to buy your startup then the way you communicate with them is crucial. You really need to control the process as much as possible and the best way to do this is with timelines and deadlines. You tell the corporate that if a decision is not by reached by a certain date; you are walking away as you have other people that you’re chatting to.
Failing to control the process properly could see your startup meeting with every executive in the corporates management ladder and having them still not be able to make a decision. In the initial stages of dealing with them you follow their process but the moment you hit a brick wall that’s frustrating, you immediately go outside of their process as hard and as fast as you can.
If one of the executive’s just comes back with a response to your proposal such as “thanks, I have seen your pitch deck which John Smith forwarded to me,” and you’re not getting much buy in, you don’t take that for an answer.
You need to go back to the person who is not that interested and say, “everyone else seems to be interested, how come you’re not.” In that response, you would even consider copying in everyone else from the corporate you have met with. You would also reiterate again that there is a deadline to make a decision and there are other competing clients who are interested.
When I was talking with Chris on this topic he also agreed with Filip Eldic, from our Bluedot interview,, that startups need to be very careful dealing with corporates in the early stages because it’s very easy to burn cash quickly on these types of proposals.
6. Write a great pitch deck
Before writing the pitch remember not to make it too long. If a corporate is looking at a pitch deck as part of their decision-making, below are some slides you might want to include.
- Demonstrate what’s changed in society for your product to be relevant and what problems are occurring.
- Very clearly, you need to show how your product solves that problem in a way that it hasn’t been solved in the past.
- Halfway through the deck is a great spot to put the “who we are “slide.
- Show an exact example of how you solve the problem
- Spell out the high-level revenue opportunity
- Talk about the size of the market for your product and how you’re going to get a percentage of it
- Finally, show some competitive analysis
“So many Startups come up with ideas that aren’t really solving a problem, they are creating a problem and then their product is fixing it. “
7. Decide how much to sell
For 1Form, the amount of equity they sold was a lot to do with where they were at and their future plans. This will often determine whether you sell part of your startup or the whole thing. Specifically, when selling equity to a corporate and not the whole thing, you can create a lot of headaches for your startup.
The corporate will want a board seat, a say in the decision-making and the suggestions they make about your product will be more about what might help their company, not the other companies who are your customers. All of this could slow you down so consider very carefully before going down this path.
8. Negotiating the price of your startup and what country to sell it in
Demonstrate the value of your startup and look at similar companies in similar spaces. It’s worth comparing the multiples and valuations that these companies received and using that as the basis for your own valuation. Once you have proven your model regionally, overseas corporates will be much more likely to want to be involved, so consider what country you sell your startup in.
The other thing to look at is what’s known as the accretive value. If the corporate you’re dealing with is listed on the stock exchange they will have a PE (price to earnings) value based on their share price. Whatever earnings are going to hit the company ‘s bottom line, because of the acquisition of your startup, can actually be used to work out the accretive value. You shouldn’t expect to get all of the accretive value, but you can certainly ask for a percentage of it.
An example of this would be, let’s say the company that’s acquiring your startup has a multiple on the stock market of 37, if you’re going to bring a bottom line hit of $1 million, they are effectively going to get an accretive value of $37 million. If they pay $30 million for your startup, that still leaves $7 million on the table for them. If you’re in Australia, the only issue you will have is that valuations aren’t looked at this way; they typically look at discounted cash flows. In Silicon Valley though, they certainly are.
9. Know your appetite for risk
With 1Form, the guys had many years of corporates approaching them to buy their technology. They decided that they had exhausted the market in Australia and that there was going to be a risk to try and take it global. The guys were fine with risk but realised that both going global, and building Lets Pop, was going to be risky.
The question then came, which one would have the bigger reward? The answer was simple, starting Lets Pop. Once the decision was made they had to focus all their energy on it and get red hot on their technology. The next step was then for them to go back to the corporates that had try to buy them before and tell them that they were interested in selling 1 Form.
10. Understand the timeframe
The time it takes to negotiate these deals is a hell of a lot longer than you may think. You have to get your partners, board / investors and the corporate all to agree. You also need to spend the time to go out and talk to the interested parties and put together the IM doc for this. From here you need to agree with the interested party, sign a term sheet and then this term sheet gets turned into a contract.
Once you have agreed on the contract (this takes a lot of time) then you have to finalise a lot of CP’s (condition precedents). Once all of this is done then the money will finally hit your bank account.
The process for 1Form took about 8 months from when they decided to sell, which is a relatively short time – it can take 1-2 years in some cases.
The way I have written the process may sound like it’s all very complicated, but it’s really not and occurs on a daily basis. You just have to have the guts and determination to make it happen.
The exception to the rule though is in Silicon Valley, where these deals can be literally done overnight. The reason Chris and his team didn’t look to the valley when they sold 1Form was because they were visible to companies like Yahoo, Facebook and Google so when the phone call when out to them, because they hadn’t heard of their company, they just weren’t interested. This is why it made more sense for 1Form to be sold locally.
Not having these overseas companies be aware of their startup, was probably one mistake that Chris thinks they made and have learnt from.
“Be visible to the right people that will pay the most for your startup. These are usually the ones that can extract the most value from you.”
Now you have the money from the sale, what do you do now?
This part of the journey is going to be different for every startup. In Chris and Chad’s case, they never viewed selling their business as a retirement deal. What a lot of people told Chris and Chad, was to let the money sit in their account for at least a couple of months and not to go and buy anything straight away – this decision often has a lot to do with your risk appetite. Ideally you would also take some sort of holiday for around 3-6 months before jumping into anything else.
Should you stay on after the sale?
A lot of this will depend on the deal that you have negotiated and the next thing that you want to do. If you stay on and you continue to grow the business for the company that acquired it, it looks great for anyone that wants to work with you again, but if you stay on and it doesn’t do well then it will affect your credibility going forward.
Typically once your startup is sold there will also be an earn out. For Chris, it was only 6 months but that is considered very short in these types of deals. The main reason for that was because Chris’s startups technology, did all the work, so there wasn’t any need to stay any longer.
I hope you got some good tips (I know I did) and if you’re sick and tired of filling out forms then I suggest you check out Lets Pop, as it will change your online experience.
Startups
What Remote CEOs Get Wrong About Their Home Office
Most remote founders will drop thousands on a laptop, a big monitor, a premium chair and maybe a standing desk converter. That’s the easy part. Then the whole lot ends up crammed into a spare bedroom with bare walls and a wobbly table, and by 2pm they can’t work out why their brain has packed it in.
Here’s the thing: if a founder is running a company from that room, it’s their headquarters. Compare the thought that goes into designing a proper company office with the care that goes into the room where the CEO makes every hiring call, every investor pitch, every product decision and every fire drill. These are the mistakes that keep showing up, and how to fix them before another quarter disappears into the fog.
Don’t Ignore How the Room Sounds
A remote CEO will agonise over the webcam, the ring light, the desk background and the microphone, but if the room itself sounds like a tiled bathroom then none of that gear will matter. Hard walls bounce sound around and every echo will muddy the voice on calls. The team and investors can both hear it, and most founders have stopped noticing because they’ve been in the same reverb for months.
The fix is absorption. Echo exists because sound has nothing soft to land on, so the more of those bare surfaces get covered, the tighter the room sounds. A few acoustic panels for walls placed behind and beside the desk will deal with the worst reflections, and there’s no need to treat every surface to hear the difference on the next call. The concentration benefit matters just as much as the audio quality, because a room that doesn’t rattle with every sound is far easier to think in during long strategy sessions.
Is the Desk Facing the Right Direction?
A surprising number of remote CEOs will face a wall all day. They’re convinced it helps them focus, but all it actually does is box them in and drain their energy across a full working day. Facing towards the room, or angling the desk towards a window, works far better, because natural light from the side will reduce eye strain and keep the circadian rhythm in check, which directly affects how well they sleep and how sharp their decisions are the following morning.
Monitor placement matters too. If the screen is placed directly in front of a window, every video call turns into squinting or a silhouette, and the glare will wear the eyes down by mid-afternoon. Light should come from the side, not from behind the screen and not from behind the person. Get that right and a CEO will look better on calls, carry less fatigue by the end of the day, and stop reaching for the headache tablets at four o’clock.
Does the Space Have Optimal Separation?
If the office doubles as a guest room, a storage cupboard, a laundry folding station or the spot where the kids do homework, the founder doesn’t really have an office. It’s just a desk in a room that belongs to everyone else for the other sixteen hours of the day. That blurred boundary between work and home will chip away at their focus every single day, whether they realise it or not.
Even a basic room divider or a door that closes can create the mental separation needed to switch on properly in the morning and, just as importantly, switch off in the evening. If dedicating a whole room isn’t possible, the workspace should at least look and function differently from the rest of the house. A distinct setup that the CEO walks towards, sits down at and leaves at the end of the day gives the brain the cue it needs to treat the space seriously.
Treat the Office Like It Matters, Because It Really Does
A home office isn’t somewhere a founder just ended up by accident. It’s the place where they make hiring calls, close deals, map out the company’s direction and handle every crisis that lands in their lap. If the room they run the business from got the same level of thought as the business itself, most of these problems would have been fixed months ago.
Sorting the acoustics means sounding like a professional on calls, not someone working from a hallway. Fixing the lighting keeps energy levels up past lunchtime. Rethinking the layout makes the room work with the day instead of against it, and drawing proper boundaries around the space tells the brain when it’s on and when it’s done. These are crucial operational upgrades, and the difference in performance will show up faster than you expect.
Startups
What to set up before you pay your first employee
The first payday was a transfer from an account with my name on it, and a text that said it should be there.
She had started on a Monday. We had agreed on a number. I had not agreed with myself on what that number became after tax, or who was sending the form, or what I was supposed to keep. On the fourteenth I moved the money, felt like a company for an afternoon, and put the rest on a list. The list already had the operating agreement on it. Lists were how I stored the parts of the job I did not want to do wrong in public.
A paycheck is a public document even when you send it quietly. It says the person is employed, that you withheld something or did not, and that the date will happen again. A transfer says you are generous and organized this once. I learned the difference when she asked, politely, whether she would get a stub. I said yes. Then I went and looked up what a stub was supposed to contain, which is not the order you want.
We had already written the piece for the stage before a payroll exists, pay stubs when you are not on a payroll yet. A stub you build by hand is a favor. A job is a date. The date is the part I had been treating as a mood. There is also the blunter version, about stopping the Venmo transfer once the work is a real job. This is the list I wish I had finished before the text went out.
What to set up before you pay your first employee is shorter than the software market wants it to be.
Classify the person before you celebrate the hire. An employee and a contractor are not a tone of voice. If you set the hours, supply the tools, and expect them on a Tuesday, calling them a contractor because the form is shorter is how a quiet year becomes a bill. If they are genuinely a contractor, pay the invoice and keep the agreement. Do not invent a third category called helping out.
Know the pay date before you say the start date. I had said the fifteenth because it sounded like a company. The fifteenth is fine if the money and the filing can meet it. Pick a date you can hit in a bad week. Twice a month or every other week is a choice, not a personality. Write it down and tell them. A surprise payday is not a perk. It is a sign the calendar is yours and not theirs.
Withhold what you are supposed to withhold, and do not catch it up from memory. Federal income tax, Social Security, Medicare, and whatever the state wants are not a tip you add in April. The amount that lands in their account should be the amount you can explain. If you cannot explain it, you are not ready to send it. A rough transfer that you plan to true up later is how people end up owing both the tax and the apology.
Get the forms before the first day, not after the first deposit. The federal withholding form, the work eligibility form, and the state version if there is one, belong in a folder that is not your camera roll. Direct deposit needs a voided check or the routing numbers, and it needs them before you are texting that it should be there. I have chased banking details on the morning of payday. The person waiting is not comforted by how busy the morning was.
Keep the business money in the business account. Paying a wage from the personal account feels faster and reads, later, as if the company was never separate from you. Run the payroll from the account that receives the client money. If that account cannot cover the wage and the tax, the hire was early, or the invoice was late. Both are fixable. Mixing the accounts to hide it is not.
Tell them how time off works before they need it. Even a plain rule, unpaid for the first ninety days, or a set number of days, is better than we’ll figure it out. People get sick in week three. A rule you invent while they are sick is a rule they will not trust.
When the payday cannot be a transfer anymore, I send people to OnPay. Not so a founder can become a payroll department. So the wage, the withholding, and the filings stop depending on a text from a personal login. Patriot is the other small-shop name that comes up when you do not want a platform that also wants to run your apps. Homebase fits if the work is hourly and the schedule is the actual mess. Gusto is already the name on the other payroll piece here, so I am not sending you back to the same door. If one of those is the system you will open before the fifteenth, use that one. I point here because the failure I kept seeing was not the logo. It was a founder who could move money and could not show what the money was.
The first run will look fussy. You will mistype a filing status. A direct deposit will need a day you did not leave. Stay long enough to finish one cycle and read the stub yourself before you forward it. If you cannot tell what was withheld, do not send it with a shrug. After that cycle, the text message can retire. The date cannot.
If you sell payroll software, or you are the person who cleans up the first year of transfers, write about the fourteenth, not a tour of the dashboard. The Write for Us page is where that goes. OnPay is already named. A pricing table in the first line will not go up.
She got the money. The stub came a week later than it should have. That week is the part I would set up before the welcome email, if I had the Monday back.
Startups
When the bookkeeping was still a spreadsheet
The spreadsheet had a tab for income, a tab for expenses, and a tab I had named “later.“
Later was where I put the receipt I could not read, the Stripe payout that did not match the invoice, and the flight I was pretty sure was the business and not quite ready to swear to. I updated the sheet on Sundays, which meant the business only existed, on paper, once a week, and only in the version of the week I could remember. If I had been out on the Sunday, the business skipped a week. Nothing crashed. That was the danger. A bad system that does not crash will run for a year.
I knew the rough number. I could tell you if the month had been better than the last one. I could not tell you, without opening four tabs, what I owed, what was late, or which client had paid the deposit and not the rest. The rough number was enough for a mood. It was not enough for a tax conversation, or for a hire, or for the afternoon a partner asked what the margins were and I answered with a sentence instead of a figure.
The receipts lived in a folder in the kitchen and in the camera roll. I would photograph one at a table and feel organized, then never send the photo anywhere. At tax time the folder came out, and with it the particular shame of a person who has been busy and also sloppy. Busy was true. Sloppy was also true. I had been using one to excuse the other.
We had already written the personal version of this, the stretch where the books lived in my head because looking at them felt worse than guessing. A spreadsheet is a step up from guessing. It is not a set of books. A set of books can be handed to someone else. A spreadsheet can be handed to someone else only if you are willing to sit next to them and explain the tab called later.
A few rules would have saved that Sunday, and none of them are clever.
Separate the money before you separate the software. A business account, even a plain one, is the line a spreadsheet cannot draw for you. Client payments go there. Groceries do not. If a personal card paid for a business expense, move the money across and note why, in the week it happened, not in April. The transfer is the record. Your memory of the transfer is not.
Photograph the receipt the day you spend the money, and send it the same day. A camera roll is not a filing system. A photo you did not attach is the receipt you will not find. If the amount is small, it is still worth the thirty seconds. The small ones are what turn a folder into a confession.
Do not count a deposit as earned when it hits the bank. A deposit is money you are holding until the work is done. I inflated more than one month by treating the first half of a project as income and the second half as a future problem. The future problem arrived, and the month I had felt good about had already been spent.
Look at who owes you, not only at what came in. An invoice that is thirty days late is not a vibe. It is a name. Once a week, the list of unpaid invoices is worth more than another tab of categories. I avoided that list because it meant writing to someone. Writing to someone was the job.
Keep one month clean before you try to clean the year. The year is how people quit. They open January, see the mess, and go back to the sheet, where the mess at least has their handwriting on it. One reconciled month against the bank statement will teach you the categories. Twelve will not, if you attempt them on a tired Thursday.
What I tell people now, once the money is real enough to be confusing, is to stop building a smarter sheet and put the transactions somewhere that already knows what a category is. I send them to QuickBooks. Not so they can become their own accountant. So the payouts, the expenses, and the invoices stop depending on a Sunday I might not have. Xero is the one a lot of operators prefer if they came up outside the usual small-business default. FreshBooks is simpler if the work is mostly invoices. Wave is the free door people try first. If one of those is the place you will actually connect the bank, use that one. I point here because the failure I kept seeing was not the brand. It was a founder who could feel the month and could not show it.
Getting the money right is a bigger job than software. Software is the part that stops the bigger job from being a reconstruction.
The first month in a real tool is annoying. Things land in the wrong category. A transfer looks like income. A Stripe fee shows up separate from the payout and you will want to call the whole thing a rounding error. Stay long enough to reconcile one month against the bank, not against your memory. That single month will show you the expense you had been calling marketing and the income you had counted twice. After that, the sheet can be a note. It should not be the books.
Set a tax set-aside the same week the tool is connected. A percentage, moved to a second account when the payout lands, beats a brilliant estimate in March. I did not do this, and the bill was not a surprise so much as a number I had agreed not to look at. Looking at it monthly is the value. The software will not feel the sting for you.
Hand the file to someone else once, even if you are not ready to hire them. A bookkeeper who can open the month without a call is the test. If they have to ask what “later” means, you do not have books yet. Pay for the hour. It is cheaper than the reconstruction.
If you sell this, or you are the bookkeeper who inherits these files, write about the tab called later, not a tour of the dashboard. The Write for Us page is where that goes. QuickBooks is already named. A pricing table in the first line will not go up.
The folder of receipts is thinner now. I still photograph them. They have somewhere to go, which is the whole fix.
Startups
What I sent the new hire instead of an HR system
She was starting on Monday. On Friday the offer was still an email I had not sent.
I had the number. We had said it out loud on a call that ran long because I kept explaining the work instead of the job, which is what I do when I am not sure the company is solid enough to hand to someone else. She asked about the start date. I said Monday, and then I heard myself say it, and the rest of the afternoon was me trying to make Monday true with a document I was editing in the browser.
The contract was a file a friend had used for a contractor. I changed the name. I changed the rate. I left a sentence in there about equipment we did not provide, and I only caught it because I read the thing out loud at the counter while the coffee went cold. Under that file, in the same thread, was a logo I had exported twice because the first one looked soft, and a note to myself that said “tax form?” with the question mark still on it. That question mark was the company. I just did not want to call it that.
I wrote “welcome” at the top of the email and deleted it. Welcome sounded like a lobby, and we did not have a lobby. We had a Slack she was not in yet, a shared drive with three folders, and me, hoping the tone of the email would cover the gap between a conversation and a job. I sent it at 6:40. She replied in twelve minutes. She was in. I felt the particular relief of a person who has moved the problem into someone else’s weekend.
Monday was ordinary, which is how you get fooled. She showed up. The work was real. She asked where files lived and I sent a link, and for a few hours I got to believe the email had been enough. Then the week kept going. She needed a login for a tool I was paying for on a card with my name on it. She asked, lightly, what the pay date was. I said the fifteenth, because the fifteenth sounded like a company, and then I went and checked whether the fifteenth was possible.
It was possible if I moved the money myself. It was not possible in the way she meant, which was a stub she could look at, a withholding number that was not a guess, and a place the next one would come from if she was still here in November. I had answers. They were postponements with better manners. Every “I’ll send that today” became another file in a thread nobody else could search. By Wednesday the thread had the contract, a photo of her ID that I should not have been keeping there, a half-finished form, and my own email saying “circling back” as if circling were a department.
I knew this shape. I had kept the numbers in my head for the same reason, because looking at the real one felt like opening a door I could still pretend was shut. A hire is that door with a person standing in it. You can be warm. You can be fast. You cannot be the system and also be the person doing the work she was hired to take off you.
We had already published something on the site about pay stubs for people who are not on a payroll yet. I understood the document. I could even make one. What I did not have was a place that produced the next one without me remembering to. A stub you build by hand is a favor. A job is a date that arrives whether you are inspired or not.
The gap showed up in small ways that were hard to joke about once she was in the room. She asked if she should be tracking hours. I said no, then wondered if I was wrong. She asked who to tell if she was sick. The honest answer was me, and also that I had no rule for what sick meant, because the company had never been sick. It had only been me, working through it. I heard how thin that sounded and I still did not fix it that week. I added it to a list in the same inbox. The list was called operations. It was a graveyard of Fridays.
A friend who had hired before me told me to stop building the welcome packet and put the person somewhere the next payday already existed. I sat on that for a week, because buying a system felt like admitting the email had been a costume. It had been. The costume was polite. It just could not withhold tax, replace a laptop, or tell her what happened if she was out on a Thursday.
When the offer is real and the company is still a thread, I send people to Rippling. I am not trying to turn a founder into an HR department. I needed the contract, the pay, the machine, and the logins to stop being four different acts of memory. Gusto is the one a lot of small teams already know. ADP and Paychex are what a bigger shop will mention. Justworks and BambooHR will cover pieces of it. If one of those is the system you will actually open when she asks about the fifteenth, use that one. I point here because the mess I kept seeing was not a missing brand. It was payday in one tab, a laptop login in another, and a new hire trying to work out which of those was the company.
The books being in your head is the same stall, one drawer over. A legal name on a form does not mean the form has a home. I had filed things properly and still been forwarding a W-9 from Sent. Those can both be true, and the second one is the one she feels.
If I had that Friday back, I would not write a longer welcome. I would decide the pay date before I said Monday. I would put the offer in a place she could open without me forwarding it. I would know, before she asked, who she tells when she is sick. The email can be short. It cannot be the filing cabinet.
The questions in the second week were reasonable. She was not demanding a department. She was trying to find out whether the job I had described on the phone existed on a Tuesday, when I was in another tab and the thread had slipped under a logo file. I kept experiencing those questions as admin. They were her checking whether she had been hired by a company or by a person who was still assembling one in the evenings.
There is a version of this that stays charming at two people and turns ugly at four. The second hire asks the first where the form is. The first forwards your email. You are now the archive, and you are also late to the work you hired them to do. I have watched that happen in group chats that started as a celebration. Nobody is cruel in them. The links are just old.
If you sell this, or you run the version a small team actually survives, write about the Friday before someone starts. Not a tour of the dashboard. The Write for Us page is where that draft goes. Rippling is already in this piece. A pricing table at the top will not get published.
She did good work. The thread was the part I had been introducing as the company.
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