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Created a Course but Lack Confidence? Here’s What to Do

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You’ve lovingly created your online courses, even built some services around your topic of expertise; but at the back of your mind you always have this tiny sense of anxiety, a little niggling of fear ‘what if I’m not good enough?’, ‘What if I ever get an unhappy customer?’!

The fear of the unhappy customer.  Gulp.

It’s a fear that can stop many edupreneurs from ever getting their content out there.  But it shouldn’t stop us.  We can never please everyone, but it’s also not at all nice when it does happen.  I know, I’ve been there.

What To Do If The Worst Happens

Sometimes – just sometimes, our biggest fears, the things we are most afraid of can actually happen.  

For me, the single best way of overcoming this feeling of ‘being rubbish and not good enough’ is to over-deliver, over-help and be the kindest, most useful person anyone has ever come across. And honestly, I immediately feel better about everything from my skills and knowledge to my entire existence.

When I feel down about my abilities, I go out of my way to FIND people that I can help.  I look for questions that I can answer in Facebook groups, I scroll through forums and seek questions being asked specifically about things I know how to do.

There is no greater affirmation of your innate abilities than showing yourself that you have a tonne of answers to questions other people are asking, and for them to thank you for the information and enlightenment.  

In fact, it is my moments of complete self-doubt that have actually caused the greatest shifts in my success.

In early 2016 I gave birth to my long awaited baby daughter, Chloe.  As much as my husband and I had been trying to bring her into the world for 3 years and I longed for her with every ounce of my being, I was still terrified about how I was going to cope with upholding my professional castle, whilst adjusting to my new role of ‘mummy’, especially since we had no family whatsoever on the same side of planet earth as us.

I was on edge, my self-efficacy was crumbling and I was very very afraid.

There has never been a time in my life where I felt more like ‘I can’t do this’.  And then, the absolute worst happened.  

Just as I was holding my newborn baby in my arms, my company got its first ever unhappy customer in over a decade.  To add an extra layer of horrifying terror to the already soul-crushing situation, said unhappy customer immediately went on an almighty and entirely overactive public tirade about the ugly PowerPoint presentation she had received (it was pretty ugly).  

In business we all have to deal with the crazy customers, but to have your first one in a decade at the same time as already dealing with self-doubt AND having your hands spectacularly tied by a bundle of love at 3am on a Saturday night when you literally cannot do anything to resolve the situation, can really push a girl over the edge!  

This situation literally threw me into the hormone fuelled grasp of severe anxiety as I read her hate mail and public abuse (even after I had given her a full refund!).

Afterall, I had told the world I was an expert.  I had categorised myself as the best in the business. I had positioned myself, my company and my team as spectacular.  I had built a following of wonderful supporters who believed me as I had believed myself from a decade of successful results.  

For anyone who’s course creation and edupreneurial mojo is feeling a little distant, this experience was for me the equivalent of it combusting into a cataclysmic scatter bomb and taking my soul into hell with it’s own remains.  Dramatic? Yes.  True? Most certainly.

This situation is every edupreneurs absolute nightmare.

But here’s where it gets interesting and why I can now look back at this situation and wish that I could thank this customer for what has turned into one of the biggest turning points to the rise of my most recent success.  

After overcoming my initial reaction to run, hide and give up, I took stock of the facts.

If you ever find yourself in a similar situation, reflect on the following:

  1. Remember why you started
  2. Remember what you love
  3. Remember all of the people over the years that you have helped
  4. Remember that you DO know a metric tonne of stuff that is super helpful to others
  5. Remember that you can make a positive difference to more people
  6. Remember that you are a good person

I went through these reflections myself and came to one conclusion:  

All I have to do is keep proving it. (That I AM good at what I do).

To keep proving it, all I have to do is serve, give and help. (Show them; show them all).

“Helping others is the way we help ourselves.” – Oprah Winfrey

Nobody hates a helpful giver.

I was so worried that this person’s comments to others would damage my name and my work (yes I gave ONE person this much power in a time that I was weak), that I decided the only way I could recover was to show the entire world to just how wrong this customer was.  

I imagined her saying to someone ‘That Sarah is rubbish’, and then imagined that the people she was saying it to simply looking at her like she was bonkers and then presenting to her a million ways that I had helped them and helped others with lots of helpful content and transformational courses.

Achieving this meant more than telling people that my company and I were great at what we did.  

It meant more than fighting her tirade.  

It actually meant forgetting her altogether and going full-throttle into my ‘do what I came onto earth to accomplish’ mission.  

She thought that discrediting someone was to say unjustified mean things about them.  All I had to do to counter her unjustified aggression was to make it just that – by PROVING through the act of undeniable, factual, quantifiable evidence that I was none of the things I was imagining that she might have been saying about me in the big easily manipulated world.

I tapped into my inner knowledge vault.  

I shared and shared and shared.  

I helped and helped and helped.  

I went out of my way to serve others.  

I created streams of blog posts, articles, videos, courses, spoke at events for free, gave my knowledge and advice freely and made an absolute point of being the leading edupreneur that I’d promised myself, my team and my industry that I was.

I have to admit, that all of this initially derived from a place of survival.  From a starting point of fear – but the real ‘happy ending’ and immense learning outcome from this story was about to present itself….

There is always a happy ending for the Edupreneur…

Suddenly, the messages of gratitude began flooding in.  My inbox became inundated with people saying how much my content had been helping them.  

My course sales went up dramatically, my following increased by more than 3,000% in just a couple of months, we couldn’t keep up with the enquiries and business and I had to hire 5 new people as well as turn business away.  

My notifications of people tagging me in Facebook groups as ‘the guru’ in my field were out of control, I was being approached by podcasters and conference organisers to speak for their audiences and before I knew it, the place I thought I’d lost really was gone – now I was levels higher than before the entire debacle even started. 

The power of giving had just shown itself to me in ways I could never have expected.

I was forced into an internal sense of urgency to SHOW the world what I had, what I could do, who I was and what I cared about and I did it without reservation.  

The results of giving my knowledge away and showing people that I could help them not only made the whole thing fizzle out and improve my business; but believe it or not also made the woman in question get back in touch a few months later and apologise profusely for her ‘unprofessional reaction’ and actually say the words ‘because it’s evident from everything you’ve been doing just how much you care about your customers and how good you are at what you do, I’m sorry’.  

As I responded with genuine gratitude to this customer, I suddenly realised that having a delicate mojo was actually the very essence of my strength.

And do you know what Edupreneur?  It’s yours too.  So if you’re afraid of a crazy customer and it’s holding you back even just the tiniest bit – remember that this is your strength – the fact that you care, the fact your heart is in the game, the fact that you show concern for the results you provide says EVERYTHING about who you are.

The most successful Edupreneurs are those who have hearts, as this is the essence of our giving.

I always believed in ‘giving is getting’, and have always been a ‘speculate to accumulate’ kind of entrepreneur.  But this experience showed me unequivocally, that the more you give, the more everyone gets.

Sarah Cordiner is a Postgraduate Qualified Course Creation Specialist with over 180,000 student enrolments in her online education programs, from 181 countries - Sarah Cordiner helps organisations, experts, speakers, coaches and consultants to create and launch online courses, coaching programs, membership subscriptions, and build successful education-based businesses with her simple to follow tech and marketing support thrown in. During the initial outbreak of COVID-19, Sarah donated over $1.35 MILLION worth of places in her education programs to help small business owners get online. Sarah was listed by the Huffington Post as "The Top 50 Must-Follow Female Entrepreneur 2017", has had her course creation work cited in Forbes and Times Higher Education, and was listed as the Number 1 e-Learning Blog on 'e-Learning Feeds'. Sarah is a 16 times published author (and 5 times international number 1 best-seller), host of the Course Creators Podcast and holds the record for being the youngest University “Executive Director and Head of Campus” in Australian history - a university that was ranked number 1 in Australia at the time of her leadership and is one of the most remote university campuses in the world. Sarah has won multiple awards in educational entrepreneurship, having gone from homeless to having a 7 figure education services business in just 18 months of moving to Australia from Europe. 

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Entrepreneurs

Most Entrepreneurs Fail to Do This and It’s Killing Their Success

Celebrating progress also provides entrepreneurs with the psychological sustenance needed to endure the marathon of building a business

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celebrate your milestones

The journey from a mere concept to a tangible reality is one of the most exhilarating yet challenging paths an entrepreneur can navigate. This odyssey is punctuated by milestones that stand as testaments to perseverance, innovation, and relentless hard work.  (more…)

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Entrepreneurs

9 Ways Augmented Reality Gives Your Business a Competitive Edge

By embracing AR technology, companies can unlock new opportunities for growth, innovation, and success

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augmented reality in business

Leveraging Augmented Reality for Business Advancement: Exploring Applications

In the ever-evolving landscape of business innovation, Augmented Reality in business emerges as a transformative force, reshaping traditional paradigms and unlocking new opportunities for growth and advancement.

Through a comprehensive examination of AR’s capabilities, applications, and business benefits, this article serves as a roadmap for enterprises seeking to harness the full potential of augmented reality to propel their success in the digital age.

UNI.Agency as a forefront developmental agency tailors unmatched digital products and immersive experiences. They help companies outperform their competitors and customers’ expectations. And now, there is time to delve deep into the AR realm.

Gaining Insight into Augmented Reality

From revolutionizing customer experiences to optimizing operational efficiency, AR in retail is poised to drive significant advancements in how businesses operate and engage with their stakeholders.

Augmented Reality (AR) seamlessly integrates digital information and virtual objects into the real-world environment, offering users an immersive and interactive experience through devices like smartphones or AR glasses.

It revolutionizes various industries, from entertainment to healthcare, by enhancing perception and creating innovative opportunities for engagement and exploration in the digital era. AR not only enriches our understanding of reality but also opens up new possibilities for creativity, communication, and problem-solving, making it a powerful tool for businesses seeking to enhance customer experiences and streamline operations in an increasingly digital world.

Differentiating Augmented Reality and Virtual Reality

Augmented Reality (AR) overlays digital elements onto the real world, enhancing the user’s perception of their environment. Virtual Reality (VR), however, immerses users in entirely virtual environments, blocking out the real world. There are some core differences between these two technologies in gear and display approaches:

  • AR enriches reality with digital information, while VR creates entirely immersive virtual experiences.
  • AR typically requires less specialized hardware, like smartphones or AR glasses, while VR often involves dedicated headsets.
  • AR is commonly used for enhancing real-world experiences, such as in gaming, retail, and navigation, encouraging augmented reality shopping. Whereas VR is primarily employed for immersive simulations, training, and entertainment in fully virtual environments.

The Influence of AR on the Customer Experience Journey

As of 2024, Augmented Reality (AR) has evolved into an indispensable tool across various sectors, offering immersive and interactive experiences that seamlessly blend digital elements with the real world.

Stimulating Interest

Augmented Reality (AR) captivates customers by offering visually engaging experiences that spark curiosity and intrigue, enticing them to explore products or services further.

AR’s ability to overlay digital content onto the real world creates an immersive and attention-grabbing experience, drawing customers in and igniting their interest.

Educating and Empowering Users

AR in business empowers users by providing interactive and informative experiences that educate them about products, services, or concepts in a visually compelling manner.

Through AR, customers can interact with virtual models, animations, or informational overlays, gaining a deeper understanding of the features, benefits, or use cases of the offerings.

Exploring Further Depths

AR encourages customers to delve deeper into products or services by offering immersive and interactive experiences that go beyond traditional marketing materials.

By allowing users to explore virtual representations of products in real-world contexts, AR in retail provides a unique opportunity for customers to visualize how offerings fit into their lives, fostering deeper engagement and understanding.

Business Benefits of Augmented Reality

Businesses utilize AR for diverse applications, including product visualization, virtual try-ons, and enhanced customer engagement. In education, AR transforms learning experiences by providing interactive simulations and visualizations.

Additionally, AR has become integral to industries such as healthcare, where it facilitates surgical training and patient education. With advancements in AR technology and widespread adoption, it continues to shape how we perceive and interact with our environment, ushering in a new era of innovation and connectivity.

Let’s look at why AR has become so indispensable as a business tool nowadays.

Revolutionizing Training Methods

AR in business transforms training by offering immersive, interactive simulations that replicate real-world scenarios, enhancing employee learning and skill development.

It’s lucrative for hands-on training experiences. Since there’s no need for physical equipment or environments, reducing costs and logistical constraints while improving knowledge retention and performance.

Boosting Productivity Levels

Augmented Reality in business boosts productivity by providing real-time access to information and guidance, allowing employees to complete tasks more efficiently and accurately.

Through AR-powered tools and applications, workers can streamline workflows, troubleshoot issues, and collaborate effectively, resulting in increased output and operational efficiency.

Implementing Dynamic Marketing Approaches

AR enables businesses to implement dynamic marketing strategies that captivate and engage audiences in unique ways.

By integrating AR into marketing campaigns, companies can create interactive experiences that drive brand awareness, customer engagement, and sales conversions, setting themselves apart in a crowded marketplace.

Fostering Product Development

Augmented reality and marketing foster innovation in product development by facilitating virtual prototyping, design iterations, and collaborative decision-making.

With AR, teams can visualize and test product concepts in 3D, gather feedback from stakeholders, and make informed design decisions faster, leading to faster time-to-market and more successful product launches.

Creating Tailored Customer Experiences

AR creates personalized customer experiences by allowing users to interact with products and services in customized ways.

Through AR-enhanced applications and experiences, businesses can tailor content, recommendations, and promotions to individual preferences and behaviors, enhancing customer satisfaction and loyalty.

Amplifying Brand Recognition

Augmented Reality shopping amplifies brand recognition by providing memorable and shareable experiences that leave a lasting impression on customers.

By incorporating AR into branding initiatives, companies can create immersive brand experiences that spark conversations, increase social media engagement, and strengthen brand loyalty, ultimately driving business growth and success.

Final Thoughts

In conclusion, Augmented Reality in business stands as a transformative force, offering a multitude of benefits across various aspects of operations. From revolutionizing training methods to boosting productivity levels, AR empowers businesses to thrive in an increasingly competitive environment.

By embracing AR technology, companies can unlock new opportunities for growth, innovation, and success, while delivering immersive and engaging experiences that resonate with customers and stakeholders alike.

As AR continues to evolve and integrate into everyday business practices, Uni will incorporate the best practices to promote business advancement and drive meaningful change for the clients. We’re to shape the future of commerce to your benefit.

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Entrepreneurs

How Entrepreneurs Are Harnessing LLCs to Launch Successful Startups

LLCs have unique advantages for starting up and growing a successful business

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why you should set up an LLC

In my entrepreneurial journey, I’ve learned that LLCs have unique advantages for starting up and growing a successful business. But, before delving into the advantages, it’s essential to grasp the fundamentals of what an LLC is and how it operates. 

What is an LLC?

An LLC is a hybrid business entity that combines the liability protection of a corporation with the pass-through taxation of a partnership or sole proprietorship. This unique blend provides entrepreneurs with the best of both worlds: personal asset protection and simplified taxation.

One of the most significant advantages of an LLC is its limited liability feature. This means that as the owner, my personal assets are shielded from any liabilities or debts incurred by the business.

In the event of lawsuits or financial obligations, only the assets of the LLC are at risk, offering me peace of mind and protecting my personal wealth.

Advantages of Forming an LLC

Flexibility in Management and Structure

Another aspect of the LLC that appealed to me was its flexibility in management and structure. Unlike corporations, which have rigid hierarchies and formalities, LLCs allow for a more relaxed approach to governance. As the founder, I have the freedom to structure the company in a way that suits the needs and goals of my startup.

For instance, LLCs can choose to be managed by their members (owners) or appoint a manager to oversee operations. This flexibility enables me to maintain full control of the business or delegate management responsibilities to trusted individuals while retaining ownership.

Additionally, LLCs are not bound by strict meeting requirements or extensive record-keeping obligations, reducing administrative burdens and allowing me to focus on building and growing the business.

Pass-Through Taxation and Financial Efficiency

One of the most attractive features of an LLC, particularly for startups, is its pass-through taxation. Unlike corporations, which are subject to double taxation (taxation at both the corporate and individual levels), LLCs pass profits and losses directly to their members’ personal tax returns.

This tax efficiency not only simplifies the filing process but also allows for greater flexibility in managing cash flow and reinvesting profits back into the business. As an entrepreneur, minimizing tax liabilities and maximizing financial efficiency are critical components of long-term success, and the pass-through taxation feature of an LLC aligns perfectly with these objectives.

Enhanced Credibility and Professionalism

Establishing an LLC can also enhance the credibility and professionalism of a startup. Unlike sole proprietorships or general partnerships, which may be perceived as informal or less legitimate, an LLC provides a formal business structure that instills confidence in customers, investors, and partners.

By operating under the umbrella of an LLC, I can present my startup as a reputable and established entity, which can open doors to opportunities such as securing financing, attracting top talent, and forging strategic partnerships.

This enhanced credibility can be a significant advantage, particularly in competitive industries or when seeking to differentiate my startup in the market.

Protection of Intellectual Property and Brand Assets

For startups built around innovative ideas or unique intellectual property, protecting these assets is paramount. An LLC offers an additional layer of protection for intellectual property and brand assets, safeguarding them from infringement or unauthorized use.

By registering trademarks, copyrights, or patents under the name of the LLC, I can establish legal ownership and enforce my rights more effectively in the event of disputes or infringement claims. This protection not only preserves the value of my intellectual property but also enhances the overall stability and longevity of the startup.

Steps to Form an LLC

Let us now look at the general steps to form an LLC for your business:

Step 1: Choose a Name for Your LLC

Selecting a unique and distinguishable name is the first step in forming an LLC. Ensure that the name you choose complies with the rules set by your state’s LLC division. Typically, the name must end with “Limited Liability Company,” “LLC,” or an abbreviation of these terms.

Additionally, the name should not infringe on the trademarks of existing businesses.

Step 2: Designate a Registered Agent

A registered agent is an individual or entity appointed to receive legal documents, such as lawsuits or subpoenas, on behalf of the LLC. The registered agent must have a physical address within the state where the LLC is formed.

For instance, if you are forming an LLC in Texas, ensure that your registered agent has a physical address in Texas.

This role is crucial for ensuring that the LLC remains compliant with legal requirements and maintains good standing.

Step 3: File Articles of Organization

The Articles of Organization, also known as a Certificate of Formation or Certificate of Organization in some states, is a document that formally establishes the LLC. You’ll need to submit this document to the appropriate state agency, usually the Secretary of State or Division of Corporations.

The articles typically include basic information such as the LLC’s name, address, registered agent details, and the purpose of the business.

Step 4: Create an Operating Agreement

While not always a legal requirement, drafting an operating agreement is highly recommended for LLCs. This document outlines the ownership structure, management roles, voting rights, profit-sharing arrangements, and other important aspects of the LLC’s operations.

Even if you’re the sole owner of the LLC, having an operating agreement in place can help clarify expectations and prevent disputes in the future.

Step 5: Obtain an Employer Identification Number (EIN)

An Employer Identification Number (EIN), also known as a Federal Tax Identification Number, is a unique nine-digit number assigned by the Internal Revenue Service (IRS) to identify your LLC for tax purposes.

Even if your LLC doesn’t have employees, obtaining an EIN is necessary for opening a business bank account, filing taxes, and conducting other financial transactions.

Step 6: Obtain Necessary Permits and Licenses

Depending on the nature of your business and its location, you may need to obtain various permits, licenses, or certifications to operate legally. These requirements can vary widely from one industry and jurisdiction to another. Common examples include business licenses, zoning permits, health permits, and professional licenses.

In my entrepreneurial journey, the decision to establish my startups as LLCs has been instrumental in mitigating risks, optimizing financial performance, and positioning my ventures for long-term success.

By harnessing the advantages of the LLC structure, I’ve been able to navigate the complexities of entrepreneurship with confidence and resilience, laying the groundwork for a bright and prosperous future.

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Entrepreneurs

Build a Strong IT Team with These Smart Hiring Tips

Without dedicated IT staff, your company may not be able to function as efficiently or effectively

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Hiring tips for tech industry

The role of IT staff in your company is not only essential but also ever-evolving. As your business grows, so does the need for qualified IT staff and more robust recruiting solutions.

After all, from maintaining and troubleshooting the computer systems that keep your business running smoothly, IT staff also help employees stay connected and productive by providing technical support at all times. (more…)

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