Business Advice
Your Customers Are Evaluating You Before You Ever Speak
For most of business history, the process of earning trust began after a conversation started. But today, your business is often evaluated before you even interact with the person you’re trying to reach:
- Email providers inspect your domain.
- Telecom carriers analyze your calling patterns.
- Search engines and social platforms evaluate your history.
Then, if your communication makes it through those systems, the recipient performs another assessment: is this person really who they claim to be?
That question is becoming harder to answer.
The Federal Trade Commission received more than one million reports of impersonation scams in 2025. Consumers reported losing $3.5 billion to them (nearly three times as much as they reported in 2020). Technology used to imitate legitimate organizations is becoming more accessible, while the channels businesses use to reach people are becoming more crowded.
AI is accelerating both sides of that problem. It can help bad actors create convincing messages, voices, images, and identities at extraordinary scale. It also enables legitimate businesses to fill feeds and inboxes with polished communication that lacks genuine relevance.
Audiences may not always know whether AI created something, but they can often recognize when an attempt at personalization feels manufactured or insincere. The result is declining consumer trust, along with increased pressure on businesses to change how they establish trust in the first place.
Businesses no longer earn trust only through what they say and do. They must also prove their identity, legitimacy, and relevance before they are given the opportunity to say anything at all.
Trust Has Moved Upstream
Consider what happens when your phone rings from an unfamiliar number.
Before answering, you may look at the caller ID, notice the area code, check for a warning label, or simply decide that an unexpected call is not worth the risk. You are evaluating the communication without knowing what the caller wants.
The same thing happens when an email arrives. You examine the sender, subject line, domain, formatting, and request before seriously considering the message itself.
These are sensible behaviors. Impersonation scams have become sophisticated, and AI makes it easy for anyone to create professional-looking content, so people have learned that presentation is no longer reliable evidence of legitimacy.
This creates a new challenge for honest businesses: your communication is being judged according to standards that are increasingly easy for bad actors to imitate.
But the risk here isn’t just that bad actors will successfully pass themselves off as legitimate businesses. It’s also that legitimate businesses may be mistakenly identified as bad actors.
Your intention may be legitimate. Your offer may be valuable. But none of that matters if the interaction looks suspicious, generic, or irrelevant before it begins.
Leaders therefore need to think about trust differently. It is no longer only a brand attribute or the product of a good customer experience. Increasingly, trust is also an operational capability.
Every Communication Must Pass Two Tests
Most business outreach now encounters two distinct trust tests.
The first is conducted by systems:
- Email platforms use authentication, sender reputation, engagement, and complaint signals to determine where a message belongs.
- Telecom providers and analytics engines examine calling behavior and other data to identify potentially unwanted calls.
- Advertising and social platforms assess account quality, content, and policy compliance.
These systems exist to protect consumers from widespread fraud and abuse. But automated judgments are imperfect. Legitimate communications can be filtered, blocked, mislabeled, or deprioritized.
The second trust test is conducted by a person.
If the communication gets through, the recipient evaluates whether it is recognizable, relevant, and reasonable.
- Do they know who is contacting them?
- Does the message match the relationship?
- Does the request make sense?
- Does the business appear to understand their needs, or has it simply inserted personal details into a template?
Businesses often concentrate almost entirely on this second test. They refine subject lines, sales scripts, offers, prompts, and calls to action. Those things remain important, but they cannot compensate for failing the first test.
The best sales pitch in the world has no value when it lands in a spam folder. A thoughtful call cannot build a relationship if the recipient’s phone identifies it as “Spam Risk.”
That means before modern businesses can persuade, they must establish their right to be considered.
Make Your Business Easier to Verify
A business cannot eliminate skepticism, nor should it try. Healthy skepticism protects consumers. The goal is to make legitimate communication easier to distinguish from illegitimate communication.
That begins with identity consistency.
Your company name, calling numbers, email domains, websites, and public profiles should reinforce one another. A customer should not have to investigate whether the business contacting them is connected to the business they recognize.
It also requires context.
Unexpected requests naturally receive more scrutiny. Whenever possible, establish why the communication is happening. Let customers know what comes next, what number or address may contact them, and how they can independently verify the interaction.
Organizations must also monitor outcomes rather than assume their communications are reaching people as intended.
A sent email is not necessarily a delivered email. A completed dial is not necessarily a recognizable call.
Look at the evidence available to you: delivery, answer, response, complaint, conversion, and opt-out patterns. Investigate meaningful changes rather than immediately responding with more volume.
Performance declines may reflect a weak message. But they may also reveal problems with identity, targeting, reputation, frequency, data quality, or channel selection.
On the phone side, for example, telecom carriers and analytics providers evaluate calling activity to identify potentially unwanted calls. A legitimate business number can be mislabeled, causing a warning such as “Spam Risk” or “Scam Likely” to appear when the company calls. Unless the business is actively monitoring its numbers, it may not realize that its identity is being questioned before anyone answers.
No adjustment to a script can overcome that problem. The business must first understand how its calls appear and address the signals preventing the conversation from beginning.
Protect Trust by Respecting Attention
Verification helps a business gain access. Behavior determines whether it deserves continued access.
Much of the behavior that builds trust can’t be automated, including service recovery conversations and handling complicated objections. These situations call for a person who can actually listen and adjust, not a system executing a script.
Access is also not permanent. Someone who gave a business permission to communicate with them at one point may not want to be contacted later.
Instead of maximizing every contact attempt, businesses should make it easy to ask questions, verify information, and change communication preferences. This may seem counterintuitive, but it actually helps build trust by giving contacts confidence that interacting with your business will not become a future source of frustration.
The Leader’s Responsibility
It is tempting to assign communication trust to marketing, security, compliance, or IT. In reality, no single department controls it.
Marketing shapes promises. Sales determines outreach behavior. Operations manages data. Technology configures systems. Customer service maintains consumer confidence.
Leadership decides whether short-term activity targets matter more than the long-term reputation of the organization. This includes deciding how AI is used—will it improve the value of outreach, or merely the volume of it?
All of these are operational choices, but they are also trust choices.
Finally, leaders should understand how their businesses appear across communication channels, what systems stand between them and their customers, and what happens when those systems get something wrong.
In a world filled with manufactured identities, synthetic content, automated outreach, and endless claims, the companies that stand apart may not be the ones that communicate most frequently.
They will be the ones people can recognize, verify and believe.
Business Advice
How Event Planners Can Maximize Their Profits This Christmas
During Christmas, event planners may juggle corporate parties, charity galas, family celebrations, and year-end receptions on overlapping dates. A full calendar, though, doesn’t automatically translate into a profitable season. Extra bookings can also mean higher labor costs, rushed purchases, longer setup hours, and expensive last-minute changes.
To earn a healthy profit, you need to look beyond the total value of your bookings. How much will each event cost to deliver? Which services can you price profitably? How can you serve several clients without exhausting your team or stretching your budget?
Peak-season bookings also place competing demands on your cash, available staff, and supplier relationships. Your pricing, purchasing decisions, staffing, and payment terms all require planning before the busiest weeks arrive.
Calculate Your Profit Before Quoting a Price
Estimate all costs before quoting: venue fees, rentals, decorations, transport, subcontractors, setup and breakdown labor, commissions, and payment fees. Include your time for client meetings, revisions, and supplier coordination.
Allow for unexpected expenses, then add your intended profit. This gives you a minimum price to work from when negotiating. Compare the resulting figure with local market rates and the value of your services before sending the quote.
Be especially careful with requests that sound minor. An extra decorated entrance or a last-minute seating change can require additional materials, staff, and transport. Specify what the agreed fee covers and how you will price additional work. A written change-order process can protect your earnings without creating confusion for clients.
Offer Christmas Packages With Clear Pricing
Some clients need full-service planning; others only want specific services. Create packages for common requests such as corporate Christmas dinners, office parties, and intimate receptions.
Each package should define the planning services, guest capacity, decoration scope, staffing, and event duration included in the price. Offer optional upgrades such as elaborate table settings, additional lighting, or extended coordination hours. Price these additions using their full costs, including the extra time they require.
Packages can also simplify sales conversations. A client with a limited budget can select a basic arrangement without requiring you to discount the entire service. Meanwhile, clients with larger budgets can pay for greater customization. You still need to review each booking for unusual venue conditions or logistical requirements before confirming the final price.
Source Christmas Decorations With Future Events in Mind
Christmas decoration purchases can be expensive, especially for elaborate entrances, tablescapes, and photo areas. Check your existing inventory for pieces you can reuse.
Prioritize versatile colors and materials that suit different themes. Artificial wreaths, garlands, and ornaments can be worthwhile investments when you have secure storage and a practical system for transporting them. Calculate the cost per planned use, including cleaning, replacement, and storage, rather than relying solely on the purchase price.
Once you’ve calculated the cost per use and identified which decorations are worth buying, plan your bulk purchases. Look for suppliers with a wide selection of festive decorations, such as Jamali Garden, so you can source everything you need from one place instead of ordering from several vendors.
But don’t rush to purchase everything you might need for the entire season. Order enough for your next two or three confirmed events. For example, if these events require 120 gold ornaments, you can purchase 10 cases of 12 from Jamali Garden first instead of stocking 24 cases. A month later, review your remaining inventory and place another order based on your upcoming bookings.
Ordering everything in bulk without checking future demand can leave you with unsold supplies and less cash for other expenses.
Schedule Staff and Suppliers to Reduce Extra Costs
As bookings increase, poor scheduling can raise expenses and reduce your expected profit. Assign complex tasks to experienced planners and routine work to trained assistants. Estimate setup and breakdown time from the venue layout and delivery access.
When events occur close together, plan equipment returns and inventory transfers carefully. You only save money by reusing a centerpiece if it reaches the next venue intact and on time. Include travel time, packing, and cleaning in the schedule, especially when crews are moving between locations.
Confirm supplier availability and final delivery arrangements well before each event. Agree on overtime rates, cancellation conditions, and responsibility for damage in writing. If a booking requires extra staff during a peak holiday date, include that expense in the client’s quote.
Require Deposits and Track Expenses During Planning
Profitable bookings can still create cash shortages when supplier bills arrive before clients pay. Use a written payment schedule that secures a deposit before committing funds to rentals, decorations, or contractors. Specify balance due dates, cancellation rules, and change fees.
Review the money coming in and going out each week. Keep separate records of projected and final costs for every event. Regular budget checks during planning can help you spot overruns early. If a supplier’s revised quote exceeds your estimate, address the difference before approving the expense.
Follow Up With Clients to Win Future Bookings
Thank clients, seek feedback, and request permission to photograph their venues. Use the photos in future proposals.
Satisfied clients may refer you to others or hire you for annual corporate celebrations and events outside the Christmas season. Keep a record of their preferences and any useful feedback. When you contact them about next year’s celebration, you can offer a tailored proposal without repeating the entire discovery process.
Conclusion
A successful Christmas season should leave your event planning business with profit, dependable client relationships, and resources you can use again. That requires careful pricing, useful service packages, disciplined purchasing, and realistic schedules.
Before accepting another booking, estimate its complete cost and the time your team will need. Review deposits and supplier commitments before spending. After each event, compare the final expenses with your original estimate and record any lessons for the next project.
A full calendar may be rewarding, but the stronger measure of success is what remains after every bill has been paid. Keep track of what you earned on each project, not simply what the client agreed to pay. Plan for that outcome from your first Christmas proposal through your final event of the season.
Business Advice
How to Choose Reception Seating for Your Office in the UAE
Choose the right reception seating for your UAE office with practical advice on sofas, lounge chairs, layout, comfort, upholstery and everyday maintenance.
Your reception area is often the first part of your office a visitor experiences. Before a meeting begins, the seating, layout and overall condition of the space help shape their impression of your business.
But reception seating needs to do more than look good. It should accommodate your visitors comfortably, fit the available space and remain practical through daily use.
Choosing the right office lounge seating starts with understanding how your reception works. Here is what to consider before placing an order.
1. Start with Your Visitors and Waiting Times
Before choosing a chair or sofa, look at who uses your reception and how frequently they arrive.
An office receiving individual visitors throughout the day has different seating needs from a business hosting groups for scheduled meetings. Count the people who typically wait at the same time, including busy periods when appointments overlap.
Waiting time matters too. Someone staying for a few minutes may need a straightforward, supportive seat. Visitors waiting longer will appreciate comfortable back support and somewhere convenient to place a drink or bag.
Ask your reception team what happens on a normal day. Their observations can reveal whether you need more seats, a different arrangement or simply better use of the existing space.
2. Measure the Space Before Choosing Seating
A sofa can look perfectly proportioned online and still overwhelm your reception once it arrives. Measure the usable floor area before comparing products.
Include the reception desk, door openings, structural columns and routes leading towards meeting rooms. Check where visitors stand during check-in and whether seated guests would obstruct that area.
Use the actual width and depth of each furniture piece when planning. Then allow room for people to approach a seat, sit down and move past others comfortably.
Consider visitors using mobility aids, as well as those carrying briefcases or luggage. An accessible seating arrangement should let people remain together without blocking circulation.
3. Should You Choose Individual Chairs or Sofas?
The best arrangement depends on your visitors and the shape of your reception. Individual chairs, sofas and combinations of both each serve different purposes.
Individual lounge chairs
Separate chairs give visitors a clearly defined seat. They can work particularly well when guests arrive independently and may prefer some personal space.
They also offer flexibility when arranging seating around corners or alongside a wall. However, several generously sized chairs may occupy more space than expected, so compare their full dimensions.
The Solace Lounge Chair is one example from our collection, with fabric upholstery and a rotating seat at a fixed height. Consider how that movement would work within your proposed arrangement.
Two-seater sofas
A two-seater sofa provides shared seating and can suit visitors arriving together. It can also help create a coordinated waiting area when paired with an individual chair.
Our Zen Two Seater Sofa offers an option with PU upholstery. Check its dimensions against your floor plan before deciding where it should sit.
A mixed arrangement
For receptions serving different visitor groups, combining a sofa with individual chairs gives guests a choice. Keep the arrangement balanced and ensure every seat remains easy to reach.
4. Check Comfort Beyond the First Impression
A seat that looks inviting may feel very different once someone sits in it. Where possible, test reception furniture before buying.
Start with seat height and depth. Visitors should be able to sit comfortably without feeling perched on the edge or sinking too far into the cushions.
Check back support, cushion firmness and the position of any armrests. Think about how easily someone can sit down and stand up, particularly if your office welcomes older visitors or people with limited mobility.
Reception seating serves people of different heights and preferences. A mix of suitable seating options can be more useful than choosing every piece purely for a matching appearance.
5. Choose Upholstery and Colours for Everyday Use
Reception furniture experiences repeated use, so ask about maintenance before selecting a finish.
Fabric can introduce texture and colour to the space. PU upholstery offers a different appearance and surface feel. For either option, confirm the recommended cleaning method and which products should be avoided.
Do not assume that every fabric resists stains or that every smooth surface tolerates the same cleaning chemicals. Request information for the specific upholstery you are considering.
Review physical samples under your reception lighting where possible. Colours can appear different on a screen.
Choose finishes that work with the flooring, reception desk and surrounding walls. A neutral base with a considered accent colour can connect the seating to your brand without making the room feel visually crowded.
6. Complete the Layout Without Overcrowding It
Once the seating is selected, consider what visitors need within reach.
Well-positioned side tables give guests somewhere to place a drink or phone. In a smaller reception, they may fit more comfortably beside seating than a large table placed in the centre.
Check that table edges do not obstruct the approach to a chair. Leave practical space for bags without turning walkways into storage areas.
Avoid filling every gap with furniture or decoration. A reception should feel organised, with a clear route from the entrance to the desk and onward into the office.
7. A Quick Checklist Before You Order
Before confirming your order, review the complete arrangement rather than each item separately.
Check:
- Furniture dimensions against your measured floor plan.
- Seating capacity during your busiest visitor periods.
- Upholstery, colour and cleaning requirements.
- Doorways, lifts and other delivery access points.
- Availability, delivery timing and installation arrangements.
- Warranty terms and support after purchase.
Confirm any custom finish choices in writing so the final order matches your expectations. Keep a copy of the agreed layout and specifications for reference when the furniture arrives.
At Urban 411 office furniture, our lounge collection includes seating options for different reception layouts. Once you have your measurements and visitor requirements, request a quote to discuss suitable furniture for your space.
Business Advice
Professional Nail Equipment Procurement for Beauty Salons: Key Factors That Protect Your Investment
Equipment for a nail business is a major purchase. Drills, lamps, and dust collectors cost real money, and a poor choice can slow your appointments for months. Small salons and home studios feel this pressure more than most, since every purchase comes straight out of a tight budget.
You need tools that last, suppliers who respond quickly, and policies that protect you after the sale. This article walks through the factors that matter most before you place an order. Each one helps you spend with confidence and avoid costly regrets.
Think of it as a practical checklist for stocking a single station or an entire salon. Work through it in order, and your next purchase should feel far less risky.
Start With the Tools Your Services Require
Every purchase should trace back to a service you actually sell. A salon built around acrylic extensions needs different equipment from one focused on gel manicures. List your core services first, then match each one to the tools it demands. This keeps your budget pointed at work that earns money.
Match Equipment to Your Menu
Your service menu sets your equipment list. Gel work calls for UV lamps, while acrylic and extension work leans on drills and files. Skip anything that does not support a service you offer today.
- Core Tools: Buy these first because they appear in almost every appointment. Drills, lamps, and dependable polish usually belong here.
- Support Items: Add these once your main services run smoothly. Spare lamps, storage, and extra accessories often fit this group.
Count Your Stations
Station count decides how many units you need. A solo tech working from home needs one of each essential tool. A salon with six tables needs enough lamps, drills, and dust control for every chair. Plan a little extra capacity, so one broken machine never stalls a full day of bookings.
Prioritize Dust Control in Your Plan
Nail dust is easy to overlook when you set a budget. Acrylic and gel filing produces fine particles that settle on tools, surfaces, and clothing. Over time, that dust affects how comfortable your space feels for you and your clients.
Understand What Dust Collectors Do
A nail dust collector pulls particles away from your work area as you file. A cleaner station is easier to maintain and easier to keep tidy between clients. It also keeps dust off the products and tools you handle all day.
Size the Unit for Your Space
A collector only helps if it fits your station and your routine. Check these points before you choose a model.
- Station Layout: Each tech who files needs dust control within easy reach. Shared units work best when tables sit close together.
- Workspace Size: Measure your table area before you buy. A bulky unit can crowd a small home studio.
Find a Specialist Supplier
Specialty suppliers make this decision easier because they stock equipment from several makers in one place. F.O.X Nails, for instance, sells beauty nail products mainly to salons and professionals, including SHEMAX nail dust collectors. Its range covers most items you need to run a salon, from tools and polish to UV lamps.
To compare dust collector options side by side, you can try F.O.X Nails USA. Then check each unit against your station count and workspace size.
Compare Warranties and Price Policies
A low sticker price means little if a machine fails in month three. Policies after the sale protect you far more than a small discount does. Review them before you commit to any supplier.
Check Warranty Coverage
A warranty shows how much confidence a supplier has in its machines. Ask how long coverage lasts and which machines it includes. Get the terms in writing before you pay.
- Coverage Length: Confirm how long the warranty runs from your purchase date. Longer terms give you more time to catch problems early.
- Machine Eligibility: Check that drills, lamps, and dust collectors all fall under the policy. Some suppliers cover only certain items.
- Claim Process: Ask how you report a fault and how quickly the supplier responds. A clear process saves you downtime.
F.O.X Nails offers a one-year warranty on all machines, along with a price match guarantee on machines. Policies like these give you a clear safety net on your biggest purchases.
Ask About Price Matching
Price matching protects you from overpaying on larger items. If you find the same machine for less elsewhere, a match policy can close the gap. Ask how the supplier handles these requests, and keep your written quotes handy. Clear paperwork makes the request faster for everyone.
Plan Your Ordering and Shipping
Good planning keeps your supplies steady and your costs predictable. You can avoid rush orders and surprise fees with a few simple habits.
Buy in Bulk Where It Makes Sense
Polish, gels, and acrylic get used every day. Bulk and wholesale orders often cost less per unit, and they keep you from running out mid-week. Machines work differently, so buy those only as your station count grows. Track how fast you use each consumable for a month, then size your next order to match.
Watch Shipping Thresholds
Delivery fees can erase savings on small orders. Many suppliers set a minimum for free delivery, so group your purchases to reach it. Quick turnaround matters too, since a delayed lamp can leave a station idle. Free US shipping on orders over $100 is one example of a threshold worth planning around.
Build a Simple Buying Checklist
Keep this list near your desk and run each new purchase through it. It takes a few minutes and can save you from expensive mistakes.
- Service Fit: Confirm that each item supports a service you sell today.
- Station Count: Match quantities to your tables and your expected bookings.
- Supplier Range: Prefer suppliers that carry tools, polish, and lamps together.
- After-Sale Terms: Review warranty and price policies before you pay.
- Delivery Terms: Check shipping minimums and turnaround times.
Final Thoughts
Smart procurement protects your budget and your schedule. Start with the services you sell, count your stations, and plan dust control early. Then compare warranties, price policies, and shipping terms before you commit.
Your next step is simple. Write your equipment list today, then rank each item by how often you will use it. Buy the essentials first and add the rest as your bookings grow. Clear planning makes every later decision easier, and your business will benefit for years afterward. Revisit your list whenever you add a service or bring on another tech.
Business Advice
How to Become a Professional Speaker (and Actually Get Paid)
How to become a professional speaker comes down to three things: always find a way to get paid, rehearse far more than you think you need to, and become someone people want to hear, not just someone with something to say. Topher Morrison, who started getting paid to speak at 19 and had been speaking professionally for 26 years when we talked, says the difference between a professional and a public speaker is simple. If you’re not monetizing your talks, you have a hobby.
Topher is a best-selling author, speaker and trainer whose books include Stop Chasing Perfection and Settle for Excellence and Collaboration Economy. He jokes that speaking is the only thing he knows how to do well. “You get me in front of a one-on-one, I’m worthless. Put me in front of a thousand, and I’m awesome.”
A lot of our listeners are up-and-coming entrepreneurs and business owners who want to stand up more and present on stage. So I asked him straight out what advice he’d give anyone stepping into the speaking circuit. His answer took about two seconds.
Rule one: always get paid
“Best advice in the world. Always get paid,” Topher said. “There’s too many speakers out there right now that are so desperate to get up in front of a group of people that they’ll do it for free.”
He was clear that getting paid doesn’t always mean a speaking fee. If you’re volunteering your time on someone’s stage, there has to be some way you monetize it: product sales, clients, a program, something. “Otherwise, you’re not a professional speaker, you’re a public speaker and you have a hobby.”
He sees only two good reasons to speak for nothing. The first is philanthropy. He mentors at the University of Tampa and has spoken for women’s groups and abuse shelters, and he’s happy to do it for free. The second is practicing new material, going to groups where you can test new jokes, concepts and ideas.
Beyond that, he warned against what he called the biggest promotional lie out there: get up on our stage and you’ll get a lot of exposure. “You’ll get the exposure, but that doesn’t mean it’s ever going to convert to business.”
Why so many speakers give themselves away
I asked him why so many people won’t put a price tag on themselves. His answer was economics. Any industry with an overabundance of supply and not enough demand becomes commoditized, and he sees it in almost every service field: attorneys, CPAs, financial advisors, dentists, chiropractors, and also professional speakers and authors.
“Anytime any business becomes a commodity, it boils down to one thing, which is price,” he said. “And what’s the ultimate price? Free.”
That’s the trap. When everyone is giving it away, giving it away feels normal. But free doesn’t make you stand out. It just makes you cheaper than the next person.
If you speak for free, pick free that gives you feedback
So what if you’re brand new and somebody offers you a slot? I asked whether it’s fine to take the first one for free and charge after that.
Topher was realistic. If you’re brand new with nothing going on, you may have to. But pick a free venue where the exposure actually works. His example was TEDx, because you’ll very quickly find out whether what you’re saying has any innovative thought in it. It’s exposure with feedback built in.
He was blunt about originality. Even with a huge number of people wanting to speak, he thinks there’s less originality now than ever. He still hears new speakers teaching SMART goals and expecting an audience to be blown away. A talk like that tells you fast whether you’re saying something worth hearing or “just parroting back what you heard from a motivational speaker that got you into the business.”
It’s the same test worth running on anyone who teaches business. We’ve covered how to spot a fake business guru, and the overlap is real. If the only thing on stage is recycled advice, the audience can feel it.
Master the craft even if you never go pro
I mentioned that public speaking is apparently the number one fear out there. Topher laughed and said his number one fear would probably be not being able to pay his bills. But then he made a point every entrepreneur should hear.
“Even if you never want to become a professional speaker, master the craft anyway,” he said. Because so many people are terrified of it, being able to stand in front of an audience and speak well puts you in a marketable position above most of your competition.
He used a rough, made-up example to show the math. Take any profession with tens of thousands of practitioners and ask how many of them feel comfortable in front of a thousand people. The number drops to a tiny fraction. “I’d much rather compete with 1,500 than 150,000,” he said. Those were illustrative guesses, not real counts, but the principle holds in almost any industry.
Toastmasters gets you started, not paid
When I asked how to overcome the fear of speaking, Topher said there’s only one way: do it over and over and over again. He called Toastmasters one of the best organizations for getting comfortable in front of a group.
But he drew a hard line. In his view, Toastmasters is built to help you comfortably deliver a toast or a short speech, not to turn you into a keynote speaker who travels the world. He’s seen people stay for years thinking it’ll build their career, and he says it can actually do them a disservice. Some come out so polished, with no ums and no ahs, that “it’s lost all its heart and all its personality.”
The goal, he said, is to sound like a conversation. “The best compliment I could receive as a speaker is to have people come up at the end and go, ‘Phew, you got it easy, man. You just get up and talk.'” The worst is being told you’re so polished. Use it to beat the fear and clean up your nervous habits, then, in his words, cut the umbilical cord.
The three levels of preparation
I told Topher about my first keynote, when I was asked to speak at Mindvalley in Malaysia in front of around 250 to 300 people. A number of people told me to go to Toastmasters, and I didn’t. I practiced and practiced, made an audio version of my speech and went over it again and again. Then I wrote out the dot points of the structure and tried to remember as much as I could. I said I think a lot of people try to learn their speech word for word, and that makes them sound like a robot.
Topher pushed back. He agreed word-for-word memorizing rarely works for most people. Speaking from notes and bullet points is the second level, and even that needs heavy rehearsal. But there’s a third level for people who want to get paid serious money.
When he’s hired for a 45-minute keynote, he has to know exactly how long every story and section runs. The event coordinator might walk up two minutes before he goes on and ask him to cut to 38 minutes, or ask him to stretch to 55 because the next speaker is stuck in traffic. “You have to be precise to the minute if you really want to get booked over and over and get asked back.”
So at that level, his keynote is scripted and blocked word for word, down to where he stands, when he pauses and even the deliberate stumbles that make it sound natural. He says he’s clocked about 20 hours of rehearsal for every 5 minutes on stage. He compared it to a musician rehearsing a guitar solo note by note, because once you know it that well, you can improvise and it still sounds great.
That’s also why, by his account, he could charge $10,000 for a 45-minute keynote. “They’re not paying me for my 45 minutes, they’re paying me for my 20 hours.” He credits the approach to the late Bill Gove, who he calls the king of professional speaking and whose legacy he says is carried on by his own mentor, Steve Siebold. I said I had to look that guy up.
Speak in pictures, not cliches
This is the part most speakers skip. Topher said the best speakers keep the audience’s brain awake, and the way to do that is to speak in pictures. He quoted a big figure for how much of the brain is devoted to vision. I couldn’t verify his exact number, so I’ve left it out, but the idea that people think in images is hard to argue with.
He demonstrated it on me. He told me to ask what he does for a living. First answer: “I help speakers like you take their careers to the next level.” Did that create a picture? Kind of. Not really. And even if it had, he said, he wouldn’t know what the picture was. If he’s charging $20,000 and your “next level” is a small raise, his program suddenly isn’t worth $20,000.
Then I asked again. “I help people like you go home at the end of the day right around 5:00 knowing that your calendar is filled with speaking engagements. All of your bills are paid. And most importantly, there’s money left in the bank. So when you do get home, you can connect with and be present with the people that you love.”
That one landed. I said it back to him: the first example was vague, and when you describe things, people start pulling those visions up in their mind. So basically, get good at telling elegant and descriptive stories. He said the same goes for writing. Open a great best-seller to any paragraph and the author has put a picture in your head on purpose.
Give the room a pulse
Topher said another common mistake is speaking to the masses the way you’d want to be spoken to. Stay authentic, but remember your style won’t hit the whole crowd. In a well-crafted keynote, he said, “there’s literally a pulse,” fast for people who like it quick, slow and methodical for others, plain facts for those who just want the facts. It rises and falls like a movie.
He’s not a fan of what he called happy-clappy crowd tactics copied by wannabes who’ve never asked why the masters use them. He was quick to add no disrespect to Tony Robbins, who he called “the undisputed king of professional speaking.” I’d said I respect anyone who can hold that much energy for days. Topher’s point was that great speakers don’t need gimmicks to keep people awake. They’re just that engaging.
Nobody hires great speakers anymore. They hire influential people
When I asked about collaborating in a crowded speaking market, Topher zoomed out to the big picture. His view is that a culture pays for what it values, and right now information is free. “There’s nothing I can tell you that you can’t Google.”
He pointed out that I give information away, and he’s right, I do. His view is that we’re moving into what he calls the collaboration age, where people pay for who you are, not what you know. That’s why he’s a fan of Daniel Priestley’s book Key Person of Influence. “The majority of all business in any industry is going to the most influential people,” he said, not the most skilled or the most knowledgeable.
So his advice for anyone getting into speaking is to stop focusing only on having something great to say and focus on being somebody great. If you want a starting point, we’ve broken down how to build a magnetic personal brand that people actually trust. When I asked for his last 30 seconds of advice, he only needed five: “Until you are a key person of influence, your full-time job is to become a key person of influence.”
How to become a professional speaker: a checklist
- Decide how every talk makes money, even when there’s no fee.
- Only speak free for causes you care about or to test new material.
- Choose free stages that give you honest feedback.
- Get comfortable through repetition, then move past polish to conversation.
- Time every section so you can cut or stretch on the spot.
- Replace every vague phrase with a specific picture.
- Build a pulse into your talk, fast and slow, story and fact.
- Grow your influence so people book you for who you are.
FAQ
How do you become a professional speaker?
Find a way to monetize every talk, rehearse until you can adjust on the fly, speak in specific pictures and build your influence. Topher Morrison says unpaid speaking without a business reason is a hobby, not a profession.
Should you speak for free when you’re starting out?
Sometimes you may have to. Topher Morrison suggests free talks only for causes you care about, for testing new material or on stages like TEDx that give you real feedback on your ideas.
Is Toastmasters good for becoming a professional speaker?
It’s great for overcoming fear and cleaning up nervous habits. Topher Morrison says it isn’t designed to build a paid keynote career, so use it to get comfortable, then move on.
How long should you rehearse a keynote?
Much longer than most people think. Topher Morrison says he has clocked about 20 hours of rehearsal for every 5 minutes on stage, so he can cut or extend a talk on the spot.
What does speaking in pictures mean?
It means replacing vague phrases like “take your life to the next level” with specific images the audience can see, so their brains stay engaged and you control what they picture.
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