Success Advice
How to Empower Yourself and Develop Better Relationships With Difficult People

Your colleague calls you to complain about the new sales quotas. Your teenage daughter refuses to clean her room. Your CEO explodes because your team didn’t make their numbers this quarter. Your neighbor lectures you on the need for organic weed removal.
Difficult people trigger an emotional response in everyone. From your child to your CEO, people you perceive as difficult can affect your energy, ability to communicate, and reasoning skills. The dictionary definition of difficult, pertaining to a person, is “not easy to please or satisfy.”
Others define difficult people as people with certain personality traits or emotional characteristics that make it difficult for you to communicate with them. When you encounter a difficult person it is uncomfortable. They think, act, and behave differently than you. You perceive them as demanding, unmanageable, exasperating, and tiresome.
Coping mechanisms for dealing with difficult people have ranged from ignoring, blaming, or trying to transform them. Other people find it more manageable to place these difficult people into a box by labeling them as a narcissist, bully, gossip, whiner, or psychopath.
Avoiding, blaming or labeling is not an effective way to deal with difficult people. It creates a victim mindset where growth and possibilities are limited and even impossible. Therefore, it is essential and crucial for you to take another way.
Below are 4 empowered approaches you can take to develop better relationships with difficult people:
1. Have Compassion
People, even difficult people, generally want to do the right thing but often go about it the wrong way. This can be frustrating and lead to significant disconnection. Perceptions of difficult people are based on personal beliefs and reality.
Therefore, when you encounter a difficult person it’s important to access compassion by stepping out of your critical ego and observe the person from a place of understanding. When you have compassion for a difficult person you can understand them and their behavior from a different perspective.
“Compassion and tolerance are not a sign of weakness, but a sign of strength.” – Dalai Lama
2. Listen to Connect
Listening to connect is listening without judgment, bias, assumptions or rejection. This creates a space for connection and collaboration by focusing on the other person, and not you.
A chemical shift occurs in the brain when people show sincere concern for another. Therefore, when you listen to connect with a difficult person, they become calmer, regain composure, and begin to communicate in a constructive way. Listening to connect is more powerful than listening to understand because it creates a space for trust, mutual success, and discovery.
3. Reframe by Challenging Assumptions
Reframing is an amazing tool for dealing with difficult people, and difficult situations by putting a different spin on what is being said, turning it into an opportunity, and for finding trust and common ground.
Assumptions are part of our belief system and ingrained in our neural circuitry. Because of this, when you reframe situations with difficult people you are helping them, not only connect, but to get to the next level of greatness.
For example, if your co-worker complains about not making her quota challenge the perceived limitations by asking, “What are your assumptions about your territory, the organization, or your ability to make quota.”
“I believe that you can get everything in life you want if you will just help enough other people get what they want.” – Zig Ziglar
4. Align
Difficult people can be the best teachers. They are put into our life on purpose; to teach us about ourselves, if we are willing to listen. Look to align with difficult people by shifting the dynamics from opposition to aligned partner.
Reposition yourself mentally by asking the following questions:
- What do we have in common?
- What is their intent?
- Who is this person outside of work/school?
- What do they do well?
- How do they contribute?
Relationships with difficult people can be challenging, frustrating, and draining, but they can also be empowering, inspiring, and life-changing.
How you navigate difficult people will determine your success in life. You can choose to blame them, ignore, or label them and remain a victim of their behaviors. On the other hand, you can empower yourself and create opportunities for both you and the difficult people in your life.
Which one of the above tips to develop better relationships with others resonated with you most? Share your thoughts below!
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In workplaces around the world, there’s a growing gap between employers and employees and between superiors and their teams. It’s a common refrain: “People don’t leave companies, they leave bad bosses.”
While there are, of course, cases where management could do better, this isn’t just a “bad boss” problem. The relationship between leaders and employees is complex. Instead of assigning blame, we should explore practical solutions to build stronger, healthier workplaces where everyone thrives.
Why This Gap Exists
Every workplace needs someone to guide, supervise, and provide feedback. That’s essential for productivity and performance. But because there are usually far more employees than managers, dissatisfaction, fair or not, spreads quickly.
What if, instead of focusing on blame, we focused on building trust, empathy, and communication? This is where modern leadership and human-centered management can make a difference.
Tools and Techniques to Bridge the Gap
Here are proven strategies leaders and employees can use to foster stronger relationships and create a workplace where people actually want to stay.
1. Practice Mutual Empathy
Both managers and employees need to recognize they are ultimately on the same team. Leaders have to balance people and performance, and often face intense pressure to hit targets. Employees who understand this reality are more likely to cooperate and problem-solve collaboratively.
2. Maintain Professional Boundaries
Superiors should separate personal issues from professional decision-making. Consistency, fairness, and integrity build trust, and trust is the foundation of a motivated team.
3. Follow the Golden Rule
Treat people how you would like to be treated. This simple principle encourages compassion and respect, two qualities every effective leader must demonstrate.
4. Avoid Micromanagement
Micromanaging stifles creativity and damages morale. Great leaders see themselves as partners, not just bosses, and treat their teams as collaborators working toward a shared goal.
5. Empower Employees to Grow
Empowerment means giving employees responsibility that matches their capacity, and then trusting them to deliver. Encourage them to take calculated risks, learn from mistakes, and problem-solve independently. If something goes wrong, turn it into a learning opportunity, not a reprimand.
6. Communicate in All Directions
Communication shouldn’t just be top-down. Invite feedback, create open channels for suggestions, and genuinely listen to what your people have to say. Healthy upward communication closes gaps before they become conflicts.
7. Overcome Insecurities
Many leaders secretly fear being outshone by younger, more tech-savvy employees. Instead of resisting, embrace the chance to learn from them. Humility earns respect and helps the team innovate faster.
8. Invest in Coaching and Mentorship
True leaders grow other leaders. Provide mentorship, career guidance, and stretch opportunities so employees can develop new skills. Leadership is learned through experience, but guided experience is even more powerful.
9. Eliminate Favoritism
Avoid cliques and office politics. Decisions should be based on facts and fairness, not gossip. Objective, transparent decision-making builds credibility.
10. Recognize Efforts Promptly
Recognition often matters more than rewards. Publicly appreciate employees’ contributions and do so consistently and fairly. A timely “thank you” can be more motivating than a quarterly bonus.
11. Conduct Thoughtful Exit Interviews
When employees leave, treat it as an opportunity to learn. Keep interviews confidential and use the insights to improve management practices and culture.
12. Provide Leadership Development
Train managers to lead, not just supervise. Leadership development programs help shift mindsets from “command and control” to “coach and empower.” This transformation has a direct impact on morale and retention.
13. Adopt Soft Leadership Principles
Today’s workforce, largely millennials and Gen Z, value collaboration over hierarchy. Soft leadership focuses on partnership, mutual respect, and shared purpose, rather than rigid top-down control.
The Bigger Picture: HR’s Role
Mercer’s global research highlights five key priorities for organizations:
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Build diverse talent pipelines
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Embrace flexible work models
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Design compelling career paths
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Simplify HR processes
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Redefine the value HR brings
The challenge? Employers and employees often view these priorities differently. Bridging that perception gap is just as important as bridging the relational gap between leaders and staff.
Treat Employees Like Associates, Not Just Staff
When you treat employees like partners, they bring their best selves to work. HR leaders must develop strategies to keep talent engaged, empowered, and prepared for the future.
Organizational success starts with people, always. Build the relationship with your team first, and the results will follow.
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