Success Advice
8 Traps to Avoid When Making Fact Based Decisions

Many people pride themselves in trusting their gut when it comes to decision making. You may have heard that successful leaders have excellent gut instincts. Don’t be misled by this broad statement. The gut, regardless of how skilled it may be, can trap the best of us into a cycle of poor decisions.
There’s a fact-based approach to making decisions that’s been proven to work by the science of quality management. For over a century, global industry giants have relied on this science to drive outcomes. It tells us that the probability of achieving a desired long-term outcome dramatically increases when you embrace and apply it to your decisions. The approach has been studied, tried, and tested. Based on industry experience, global leaders recognize and watch out for known traps that can easily derail decision making at every level.
The same traps can derail your focus on making fact-based decisions. Here’s what to watch for as you strive to make fact-based decisions:
Trap 1: The Feelgood Faker
Many people are driven by emotions when it comes to decision making. The urge to move toward things that make us feel good and avoid things that make us feel bad is part of being human. Be open and willing to allow discomfort when making decisions. Sometimes the best decisions will require you to change, move, give up something, work harder than you expected, delay gratification, etc.
Trap 2: The Time Trickster
A sense of urgency, as well as procrastination, can trap us into making emotionally driven decisions. Quick decisions are more likely to be gut related. Recognize that the quickest, easiest solution is not always the best. Take a deep breath and follow the process while also not procrastinating. Don’t delay unnecessarily. The farther away from an incident, or opportunity for decision making, the tougher it is to identify and understand the facts.
Trap 3: The Blind Corner Smash
Understand the difference between objective and subjective information when preparing to make a fact-based decision. Objective information is factual. You cannot change it even if you would like to. It is what it is. Subjective information is driven by individuals. In other words, it’s made up of opinions, emotions, wishes, dreams, preferences, and such. You own your subjective information, and it can be anything you want it to be. The trick is understanding that you don’t own anyone else’s.
“You cannot make progress without making decisions.” – Jim Rohn
Trap 4: The Power Sucker
Once you clearly recognize the objective facts at play, and the subjective elements within your power to change, you can activate that power through decision-making. Decisions based on subjective information that you cannot control can quickly or slowly suck away your incredible power to create the outcome you envision.
Trap 5: The Blind Spot Blinder
Blind spots are tough to see. They can leave us wondering why our “excellent decision” turned out to be the opposite. Proactively seek to identify potential blind spots when making decisions — this often calls for courage, humility, and a growth mindset.
Trap 6: The Widespread Net Debacle
We all want and need to discuss big decisions with others. But carefully consider who is giving you advice, including their unique and subjective perspective. Great leaders accept responsibility for decision making, and therefore are purposeful when seeking input and advice.
Trap 7: The Root Cause Wrecker
Misunderstanding the root cause, or reason, why a decision must be made can wreck your thought process. Take the time to ensure that the decision/options you’re considering will address the root cause involved.
Trap 8: The Horizon Blocker
When making decisions, be careful not to overfocus on the immediate future. Look to the horizon, consider what you’re building, and keep your eye there. Despite what you may have heard, your life is not a process but rather a product that you can build to meet your authentic specifications. The science of quality management provides concepts and approaches proven to work. You can be as specific or as general as you wish, but committing and focusing on an outcome that has meaning to you is critical, and should always be top of mind when making decisions.
Gut reactions and emotions certainly play an integral role in decision making. Hopefully, our gut doesn’t let us down when it comes to our immediate personal safety or other scenarios that leave us with nothing to rely on but our instincts. However, don’t let your gut fool you, or get trapped by blindly believing that your instincts are always right. If guts were right every time, the world would be a different place.
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In workplaces around the world, there’s a growing gap between employers and employees and between superiors and their teams. It’s a common refrain: “People don’t leave companies, they leave bad bosses.”
While there are, of course, cases where management could do better, this isn’t just a “bad boss” problem. The relationship between leaders and employees is complex. Instead of assigning blame, we should explore practical solutions to build stronger, healthier workplaces where everyone thrives.
Why This Gap Exists
Every workplace needs someone to guide, supervise, and provide feedback. That’s essential for productivity and performance. But because there are usually far more employees than managers, dissatisfaction, fair or not, spreads quickly.
What if, instead of focusing on blame, we focused on building trust, empathy, and communication? This is where modern leadership and human-centered management can make a difference.
Tools and Techniques to Bridge the Gap
Here are proven strategies leaders and employees can use to foster stronger relationships and create a workplace where people actually want to stay.
1. Practice Mutual Empathy
Both managers and employees need to recognize they are ultimately on the same team. Leaders have to balance people and performance, and often face intense pressure to hit targets. Employees who understand this reality are more likely to cooperate and problem-solve collaboratively.
2. Maintain Professional Boundaries
Superiors should separate personal issues from professional decision-making. Consistency, fairness, and integrity build trust, and trust is the foundation of a motivated team.
3. Follow the Golden Rule
Treat people how you would like to be treated. This simple principle encourages compassion and respect, two qualities every effective leader must demonstrate.
4. Avoid Micromanagement
Micromanaging stifles creativity and damages morale. Great leaders see themselves as partners, not just bosses, and treat their teams as collaborators working toward a shared goal.
5. Empower Employees to Grow
Empowerment means giving employees responsibility that matches their capacity, and then trusting them to deliver. Encourage them to take calculated risks, learn from mistakes, and problem-solve independently. If something goes wrong, turn it into a learning opportunity, not a reprimand.
6. Communicate in All Directions
Communication shouldn’t just be top-down. Invite feedback, create open channels for suggestions, and genuinely listen to what your people have to say. Healthy upward communication closes gaps before they become conflicts.
7. Overcome Insecurities
Many leaders secretly fear being outshone by younger, more tech-savvy employees. Instead of resisting, embrace the chance to learn from them. Humility earns respect and helps the team innovate faster.
8. Invest in Coaching and Mentorship
True leaders grow other leaders. Provide mentorship, career guidance, and stretch opportunities so employees can develop new skills. Leadership is learned through experience, but guided experience is even more powerful.
9. Eliminate Favoritism
Avoid cliques and office politics. Decisions should be based on facts and fairness, not gossip. Objective, transparent decision-making builds credibility.
10. Recognize Efforts Promptly
Recognition often matters more than rewards. Publicly appreciate employees’ contributions and do so consistently and fairly. A timely “thank you” can be more motivating than a quarterly bonus.
11. Conduct Thoughtful Exit Interviews
When employees leave, treat it as an opportunity to learn. Keep interviews confidential and use the insights to improve management practices and culture.
12. Provide Leadership Development
Train managers to lead, not just supervise. Leadership development programs help shift mindsets from “command and control” to “coach and empower.” This transformation has a direct impact on morale and retention.
13. Adopt Soft Leadership Principles
Today’s workforce, largely millennials and Gen Z, value collaboration over hierarchy. Soft leadership focuses on partnership, mutual respect, and shared purpose, rather than rigid top-down control.
The Bigger Picture: HR’s Role
Mercer’s global research highlights five key priorities for organizations:
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Build diverse talent pipelines
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Embrace flexible work models
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Design compelling career paths
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Simplify HR processes
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Redefine the value HR brings
The challenge? Employers and employees often view these priorities differently. Bridging that perception gap is just as important as bridging the relational gap between leaders and staff.
Treat Employees Like Associates, Not Just Staff
When you treat employees like partners, they bring their best selves to work. HR leaders must develop strategies to keep talent engaged, empowered, and prepared for the future.
Organizational success starts with people, always. Build the relationship with your team first, and the results will follow.
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