Success Advice
3 Tips on How to Keep Your Best People During a Crisis

If you’d like to build yourself up so you can continue to perform at a high level no matter the circumstances that surround you at the moment, sign up for the free 90-Day Master Class hosted by the founder of Addicted2Success.com, Joel Brown
I’ll admit it, I’m a little scared. I don’t know how this is going to pan out, let alone the short term and long term effect it will have on my business. As a business owner, this is the worst time to hide. It is your responsibility to address your staff and let them know how your organization is going to respond and survive.
I won’t tell you how to run your business. I know that some businesses have to furlough and lay off people. I get it. I also know that good people are hard to find. Especially leaders. I’m going to share with you 3 tips on how to keep your best people during a crisis.
1. Repeat your purpose
If you tell a brick layer to start laying down bricks with no specific purpose or vision of what is being done, the brick layer will eventually quit from fatigue or boredom. If you tell a brick layer that every brick they lay is for a wall that is going to insulate and protect their country, or to shelter their own family, the brick layer now has a sense of purpose.
What vision are you painting for your team right now? Doom and gloom? Or are you sharing your emergency response plan? People only care about food and shelter in moments of desperation, but with people being forced to stay at home, there has been a surge in the home fitness industry, food delivery services, and the need for in-home entertainment. TMZ even reported that there was a strip club using Instagram to live stream their dancers.
I’m confident that somewhere in all this craziness there is a demand for your product or service. Remind your team of that need. Right now you have to sell, sell, and resell your team on the current and future demand of what you have to offer.
2. Delegate
When things get tough and money gets tight is when business owners and managers pull the reins back by letting people go. Then to make matters better, they try to assume all the responsibilities of those they had to furlough or let go. Now is not the time for you to put more on your plate unless you absolutely have to. Now is the time for you to lead and find solutions.
Get your best people and delegate more responsibilities to them. This might sound counterintuitive but there’s a reason you’ve identified them as your leaders. I am often surprised by the results of giving my busiest people more work.
During this crisis I have assigned members of my own team new projects to work on. Ideally I’d recommend projects that can generate immediate revenue, but these projects might also include long term growth opportunities that the team hasn’t gotten to yet because of time constraints. Most people are going to have a lot more time on their hands right now.
3. Virtual Hugs
Zoom shares have skyrocketed in the midst of this crisis for obvious reasons. Microsoft Team users have risen by 40% in the last week. Face it, we’ve learned that we can do a lot of things remotely. The compound effect this will have on commercial office space is yet to be revealed.
Productivity aside, there is an additional benefit to these virtual meetings. Human interaction and connectivity. Human beings are social animals. Leave us alone too long in confinement and we’ll start talking to ourselves. The biggest plus to these virtual meetings is the ability to connect with people again. When one of your best team members feels like they are a one woman/man island, they are easier to pick off by other organizations who are willing to listen to them vent.
Take a couple extra minutes to connect with your team. Ask them how they are doing. Listen. You’d be surprised how important lending an ear is for the well being of your tribe.
May we all come out of this united, stronger, and wiser. I hope that these 3 quick tips help your business or organization weather this storm.
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The Leadership Shift Every Company Needs in 2025
Struggling to keep your team engaged? Here’s how leaders can turn frustrated employees into loyal advocates.

In workplaces around the world, there’s a growing gap between employers and employees and between superiors and their teams. It’s a common refrain: “People don’t leave companies, they leave bad bosses.”
While there are, of course, cases where management could do better, this isn’t just a “bad boss” problem. The relationship between leaders and employees is complex. Instead of assigning blame, we should explore practical solutions to build stronger, healthier workplaces where everyone thrives.
Why This Gap Exists
Every workplace needs someone to guide, supervise, and provide feedback. That’s essential for productivity and performance. But because there are usually far more employees than managers, dissatisfaction, fair or not, spreads quickly.
What if, instead of focusing on blame, we focused on building trust, empathy, and communication? This is where modern leadership and human-centered management can make a difference.
Tools and Techniques to Bridge the Gap
Here are proven strategies leaders and employees can use to foster stronger relationships and create a workplace where people actually want to stay.
1. Practice Mutual Empathy
Both managers and employees need to recognize they are ultimately on the same team. Leaders have to balance people and performance, and often face intense pressure to hit targets. Employees who understand this reality are more likely to cooperate and problem-solve collaboratively.
2. Maintain Professional Boundaries
Superiors should separate personal issues from professional decision-making. Consistency, fairness, and integrity build trust, and trust is the foundation of a motivated team.
3. Follow the Golden Rule
Treat people how you would like to be treated. This simple principle encourages compassion and respect, two qualities every effective leader must demonstrate.
4. Avoid Micromanagement
Micromanaging stifles creativity and damages morale. Great leaders see themselves as partners, not just bosses, and treat their teams as collaborators working toward a shared goal.
5. Empower Employees to Grow
Empowerment means giving employees responsibility that matches their capacity, and then trusting them to deliver. Encourage them to take calculated risks, learn from mistakes, and problem-solve independently. If something goes wrong, turn it into a learning opportunity, not a reprimand.
6. Communicate in All Directions
Communication shouldn’t just be top-down. Invite feedback, create open channels for suggestions, and genuinely listen to what your people have to say. Healthy upward communication closes gaps before they become conflicts.
7. Overcome Insecurities
Many leaders secretly fear being outshone by younger, more tech-savvy employees. Instead of resisting, embrace the chance to learn from them. Humility earns respect and helps the team innovate faster.
8. Invest in Coaching and Mentorship
True leaders grow other leaders. Provide mentorship, career guidance, and stretch opportunities so employees can develop new skills. Leadership is learned through experience, but guided experience is even more powerful.
9. Eliminate Favoritism
Avoid cliques and office politics. Decisions should be based on facts and fairness, not gossip. Objective, transparent decision-making builds credibility.
10. Recognize Efforts Promptly
Recognition often matters more than rewards. Publicly appreciate employees’ contributions and do so consistently and fairly. A timely “thank you” can be more motivating than a quarterly bonus.
11. Conduct Thoughtful Exit Interviews
When employees leave, treat it as an opportunity to learn. Keep interviews confidential and use the insights to improve management practices and culture.
12. Provide Leadership Development
Train managers to lead, not just supervise. Leadership development programs help shift mindsets from “command and control” to “coach and empower.” This transformation has a direct impact on morale and retention.
13. Adopt Soft Leadership Principles
Today’s workforce, largely millennials and Gen Z, value collaboration over hierarchy. Soft leadership focuses on partnership, mutual respect, and shared purpose, rather than rigid top-down control.
The Bigger Picture: HR’s Role
Mercer’s global research highlights five key priorities for organizations:
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Build diverse talent pipelines
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Embrace flexible work models
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Design compelling career paths
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Simplify HR processes
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Redefine the value HR brings
The challenge? Employers and employees often view these priorities differently. Bridging that perception gap is just as important as bridging the relational gap between leaders and staff.
Treat Employees Like Associates, Not Just Staff
When you treat employees like partners, they bring their best selves to work. HR leaders must develop strategies to keep talent engaged, empowered, and prepared for the future.
Organizational success starts with people, always. Build the relationship with your team first, and the results will follow.
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