Success Advice
10 Life Changing Lessons That Helping Homeless People Taught Me
In the organisation I work at, I am asked to spend two days a year volunteering to help the community. I will be honest and say that most people I work with just choose something easy or use it as an excuse to do a team-building day. This year I decided to be bold and do the exact opposite.
I was scrolling through the list of approved activities and most of them just seemed like they weren’t really helping anyone. I then came across one that caught my eye, which was “helping the homeless.” Right now I am focused on getting out of my comfort zone and growing in any way that I can.
This activity seemed like the perfect way to do that, so I signed up. When the day came around, I rolled up to the homeless shelter and was not sure what to expect. I have never been homeless myself, nor have I ever seen what it’s like to have nowhere to live.
While I think I have some of the answers to their problems, I am conscious that everyone has the right to make their own choices, and it’s not up to me to judge them or think that I am somehow superior to them.
Below are ten reasons why helping the homeless allowed me to learn so many life changing lessons:
1. It’s all in the beliefs and mindset
The number one lesson I learnt at the homeless shelter was that the one thing every person there was lacking was the belief systems they needed to be successful. When I asked some of the people there why they were homeless, they told me a whole range of excuses and believed that even having a meal was a major challenge.
If each of them were to spend a small amount of time each day changing their mindset, then I am positive they could turn their life around. What I learnt though was that it’s easy for me to do that because I want to, but it’s not so easy for them.
Many of the people I met were happy with their current circumstances or had accepted where they were at so there was no need for them to make any changes. It all starts with a will to change and then the strategy can come later.
2. Giving back feels amazing (trust me)
A selfish lesson I learnt that applies to my own life, which I knew but not to this extent, was that giving back to the community and helping other people feels amazing. My natural behaviour came through my work on the day, and I was nicknamed “The Salesman.”
Even when I am not in a business environment, my true personality shines through, which kind of surprised me. In case you’re wondering, I was nicknamed the salesman because apparently I was overselling the meal options that were available on the day – I can’t help it, it’s my job!
The whole time I was there I had a big smile on my face while I handed out meals, explained how delicious the food was going to be and topped up people’s cups with coffee. I felt privileged to be able to do something for someone else without expecting anything in return.
3. Change your story
One gentleman I met told me how he used to run the train system here in Melbourne before he was made redundant. For the last ten years, he has been homeless. The man was warm, kind, humorous and very charismatic.
Unfortunately, he had lost his identity and had a recurring story in his mind that he couldn’t have that type of responsibility again. He then asked me if he could have a job working for me. I told him how hard he would have to work and at the end of the conversation, he chose to ignore my offer, which was genuine – I don’t think he was ready for change, and it’s not up to me to force him.
What it came down to was that he hadn’t got over the failure of losing his previous job, and he didn’t have the will to change his situation. The story he told himself was now so strong in his mind that it had become his identity.
I got the feeling that he though being homeless was cool in some weird way because it shocked people and got him the attention that he once had when he was the master of the train system.
Sometimes you have to realise that you can’t help everybody even if you want to because not everyone wants to be helped. None the less, if your story is an empowering one, then you will become a leader and attract more followers than you could possibly imagine. Change your story!
4. The environment can bring you down
The people at the homeless shelter mostly came there each day, not so much for the food, but to meet other people in the same situation. This creates a downward spiral for many of them because when they are trying to improve their situation, they are surrounded by people telling them to do the exact opposite.
This is why all successful people know that who you spend time with, and your daily environment, is the difference in you achieving your goals or living on the streets. If you’re someone who is going through a tough time, or you are not sure why you are miserable, then change your environment.
If you spend time with someone who is inspirational for long enough, then the effect will rub off on you. Just like the homeless people experience, the same goes in the opposite direction too. Imagine if we could get a homeless person away from their environment for a few days – do you think it would help them to change their situation?
5. Sugar is used to numb the pain
The thing that scared me at the homeless shelter, which I was not prepared for, was just the sheer volume of sugar that each person consumed. When I asked the chef what the number one item was on the food list each week he told me it was sugar.
I am not joking when I say that some of the people were filling half their coffee cup with sugar. I began to see that sugar for homeless people was a drug-free way of numbing the pain, and it was relatively low cost for them to have access to.
Health and sugar intake are directly linked to people’s socioeconomic status. Most millionaires I have met know that eating healthy is essential to their success, whereas the lower classes in society don’t have the same beliefs.
Be careful of your sugar intake, as it will suck all of your positive energy!
6. One kind act can transform someone’s day
While I was serving breakfast, I noticed a lady that came in crying, and she was very upset. Rather than go over and talk to her (she was in no state) I decided to not judge her and just bring her food. The moment I put a plate of food down and asked her if she wanted coffee, her day was transformed.
Sometimes it’s not what you say but what you do that can change people. One act that shows you care can change the way you are perceived and have a positive impact on other people. It even made me feel good because she stopped crying and enjoyed her food.
7. Clothing and hygiene are essential
The appearance of a homeless person is most noticeable by their clothing. Even if they were to go for a job interview tomorrow, they would probably not be successful because they don’t appear in a good state due to the way they dress.
At the shelter, there is a shower section where homeless people can clean themselves up. As I was coming out of the bathroom, I noticed a man who had just had a shower and was having a shave. He had brand new runners on, but the rest of his clothes were quite old.
By looking at his face, you could tell that he felt better about himself and was going to be able to attack the day with some confidence. This all comes from the way he was dressed and the fact he was clean after his shower. Compared to everyone else, he was the closest person to reaching success that I met.
This lesson applies to everyone. Make sure you try and dress well at all times, brush your teeth, have a shower once a day, keep your facial hair under control and take pride in your appearance. If you don’t, you could be turning away relationships before people even have a chance to get to know you.
8. Reading can be the difference
I noticed in the crowd of homeless people that the ones that appeared to be the least affected by their situation were the ones who were reading books. Many people donate books to the shelter so the homeless people can pick one up and read it.
Some of them used their tough situation to pick up a book and try and learn something that might help them think differently and get beyond where they are in their life. This lesson can apply to us all and I strongly encourage you to read a book or blog post to get some skills and grow your knowledge.
9. All skills are transferable
Even though I have never run a homeless shelter, the skills I have learnt in business are 100% transferrable. Within a few hours I was following the system, assessing stock levels, using my organising skills (keep everything simple) and going to the food bank warehouse to negotiate some more food supplies.
My personality and ability to sell can work in any environment no matter what, and so can yours. It doesn’t matter how little experience you have at something, if you understand the basics of success then you can apply it in any field.
10. The way to solve problems is not through money
Upon entering the homeless shelter, I thought that the ay to solve everybody’s problems there was to go down to the local supermarket and buy everyone’s food (I was naively contemplating doing this). What I learnt by the end of the day is that money is not the issue.
The people that suffer from homelessness suffer from mostly psychological issues that have come from the way they live their life and the values they stand for. Even if I gave each of them ten thousand dollars, they would probably be back to the same scenario in a few weeks.
If we invest money in changing the way homeless people think, and counselling them, then they will have the beliefs they need to create their own success, rather than rely on society. This is because money is just an exchange of value, and you have to have a positive mindset in order to give more than is expected to other people, which in turn creates value (aka money).
To stay in touch with me, you can follow me on Facebook or Twitter. If you have experienced any of these lessons before I would love to hear from you in the comments section below.
Success Advice
Signs You’re Ready for a More Purposeful Career
Doing well at something is not the same as wanting it. Plenty of people are steady at their jobs and still feel hollow at the end of the day. Nothing looks wrong from the outside. Colleagues respect you, the pay lands on time, and you handle whatever gets thrown your way. What builds underneath is harder to name.
A dullness sets in, or a restlessness, or the sense that you’re watching your own work from across the room. It doesn’t mean everything needs to be torn down. Often it just means you’ve stopped growing, and once that happens, what counts as worthwhile work quietly changes shape.
When work shifts
There is usually no announcement. One day the tasks that once demanded your full attention take almost nothing out of you. Some people notice their focus sliding away from the work and toward the people around it. Wanting to mentor, listen, and help someone untangle a problem tells you something real about where your attention wants to go.
This lands hard in teaching. Class sizes and schedules leave little room for one student who needs an hour, and administrative work swallows the time you’d rather give them. Many educators respond by shifting from a teacher to a counselor, a role built around emotional and social support instead of lesson plans. The work runs deeper with each student and puts their wellbeing at the center of the day.
Changes like this rarely announce themselves loudly. They start as a small nudge you can brush off. Ignoring it gets harder as the months go by.
What purpose feels like
Most of the time it arrives quietly. A small exchange leaves you feeling like you were actually needed. You break down something complicated and watch it land. You steady someone who was spiraling. You point a person toward a way forward when they couldn’t see one. The tiredness afterward sits differently from the kind that flattens you.
Notice when you feel most switched on. Some people run best on targets, numbers, and systems that click into place. Others come alive guiding, backing someone up, keeping them going. Neither ranks above the other. They simply pull from different places.
Work that feels worthwhile usually reflects what you already care about. Value connection, trust, and steady growth, and a people-centered job will sit better than one measured purely in output. Perfection isn’t the goal. Honesty is.
Clues in your strengths
Patterns show up long before certainty does. Consider what people bring to you without being asked. Do friends start unloading before they’ve taken their coat off? Do colleagues mention how calmly you explain things? Are you the steady one while everyone else scatters like startled pigeons?
Pay attention to that. Support and guidance roles tend to grow out of qualities like these:
- Patience when someone needs time
- Empathy without absorbing everything
- Clear communication
- Real listening
- Steadiness under pressure
- Encouragement that doesn’t take over
Calling these soft undersells them. They carry weight because they help actual people get through difficult stretches. Technical knowledge can be added later. A steady, caring way with people is harder to teach, and having it already puts you closer to a new path than you might assume.
Why helping can grow
Roles built around helping tend to keep demanding more of you as a person. There’s no clocking in and ticking off a list. You get better at hearing what someone isn’t saying, at answering with more care, at reading people accurately. Growth like that outlasts any promotion.
Your motivation changes shape too. Pay and status stop being the whole scoreboard, and impact starts to matter. Did that person feel understood today? Did something hard get lighter because you were there? Questions like those keep the work from going flat.
None of which makes it effortless. The emotional load is real. Boundaries hold everything together, and so does proper rest. Choose a helping career with clear eyes, because meaning doesn’t cover lunch, sleep, or a life outside the job.
Testing the next step
Nothing has to be decided by next Tuesday. Small, low-stakes experiments beat dramatic leaps almost every time. Walk around in the shoes before entering the marathon.
Try a few of these:
- Talk to someone doing the job now
- Ask about ordinary days, not the highlights
- Volunteer somewhere support is the point
- Shadow a professional if you can arrange it
- Sign up for one course
- Note down what leaves you energized
Each one separates the imagined version from the real one. Occasionally a role loses its shine once you hear what the hours involve. Just as often, seeing it up close confirms what you suspected.
Stay curious rather than urgent. No contract is being signed. You’re collecting evidence, and evidence beats panic when a career decision is on the table.
Making change less scary
Fear arrives even when the change is a good one. Money, timing, family obligations, the thought of being a beginner again. None of that is irrational. Your brain is doing its job, protecting you, just with more theatrics than the situation calls for.
Size is usually the problem. “Should I change my whole life” is an unanswerable question, and holding it in your head produces nothing but dread. Narrow it until it becomes something you can act on this month. Build savings first. Find out what training actually requires. Set a six-month window and see what you learn inside it.
The fear rarely disappears entirely, and it doesn’t need to. It shrinks once the decision stops being one enormous leap and becomes a series of ordinary moves you can reverse if they don’t work.
Choosing a better fit
Borrowed definitions of success cause most of the trouble. Looking impressive while feeling depleted is a trade that stops paying off quickly. Your own version asks harder questions. Does this line up with what you care about? Does it draw on what you’re actually good at? Could you do it without performing a version of yourself all day?
Alignment matters more than ambition here. The goal is work that fits, that spends your energy well, that lets you be useful without straining for it.
That pull toward something more meaningful deserves attention rather than dismissal. Look into it. Give it time. The full map isn’t required. One honest step forward is usually enough to start.
Success Advice
How to Prepare for a First Video Conversation Online
A first planned video conversation feels easier when the technical setup and basic expectations are handled in advance. A few practical checks reduce distractions and leave more attention for clear, respectful communication.
Prepare Before the Conversation
Before joining a scheduled conversation through a service such as Aveola, review the meeting details, your account profile, and the subjects you intend to discuss. Early preparation prevents last-minute searches for links, passwords, headphones, or background information.
Confirm the Time and Access
Check the date, time zone, expected duration, and correct access link. Add the appointment to a calendar with a reminder, then open the platform early enough to complete any sign-in or permission requests.
Confirm that your email address or phone number is verified when the service requires account verification. Use a unique password and activate two-factor authentication when that option is available.
Plan a Few Topics
Prepare two or three simple subjects that fit the reason for the conversation. For a professional call, these subjects might include responsibilities, project goals, or next steps. For a social discussion, hobbies, travel, books, music, or daily routines provide comfortable starting points. Avoid writing a full script. Short notes keep the exchange natural while giving you a reference if the discussion pauses.
Check Your Connection
A stable internet connection supports clearer sound and smoother video. Close large downloads, cloud backups, streaming services, and unused browser tabs before joining.
The table identifies common connection issues and practical responses:
|
Issue |
Visible effect |
Preparation step |
|
Weak Wi-Fi signal |
Frozen picture |
Move closer to the router |
|
Busy home network |
Delayed sound |
Pause other high-bandwidth activity |
|
Outdated browser |
Missing features |
Install the current version |
|
Low device power |
Sudden disconnection |
Charge the device beforehand |
Set Up a Comfortable Space
The physical environment affects how clearly both people see and hear each other. Camera placement, light, sound, privacy controls, and personal limits deserve separate attention before the conversation begins.
Position the Camera
Place the camera close to eye level so your face remains centered without requiring you to look sharply upward or downward. A laptop stand, stable box, or adjustable monitor provides a better angle than holding a phone throughout the session.
Leave a small amount of space above your head and keep the lens clean. Look toward the camera while speaking, then return your attention to the screen while listening.
Improve the Lighting
Face a window or place a lamp in front of you, slightly above eye level. Strong light behind your chair creates a silhouette, while overhead lighting alone produces deep shadows around the eyes.
Review the preview screen before joining. Adjust the lamp, curtain, or seat position until facial details appear clear without excessive brightness.
Test the Sound
Use the platform preview or device settings to test the microphone and speakers. Speak at a normal volume and listen for echo, background noise, or distortion. Headphones reduce feedback when speakers sit close to the microphone. A quiet room with curtains, rugs, or soft furniture also limits reflected sound.
Protect Your Privacy
Review what the camera reveals before the conversation begins. Remove documents, photographs, screens, packages, or personal items that display sensitive information.
Five additional checks help protect your account and surroundings:
- Disable location details that are unnecessary for the session.
- Review camera and microphone permissions in the browser.
- Use a background blur when the room contains private material.
- Keep account recovery codes outside shared devices.
- Sign out after using a borrowed computer or tablet.
Privacy settings also control profile visibility, notifications, and contact options. Read each setting carefully instead of relying on its default value.
Set Personal Boundaries
Decide in advance which subjects and personal details remain outside the discussion. A planned conversation does not require sharing an address, workplace schedule, financial information, private documents, or account credentials.
Set a clear time limit when your schedule requires one. A simple statement at the beginning, such as having 30 minutes available, gives both participants a shared expectation.
Keep the Conversation Comfortable
Preparation continues during the exchange through attentive communication and a calm response to technical interruptions. A small problem with sound or video does not need to disrupt the entire session.
Communicate Respectfully
Speak clearly, allow the other person to finish, and ask direct questions when something is unclear. Muting the microphone during unavoidable background noise keeps the conversation easier to follow. Consent remains relevant throughout live communication. Respect a request to change the topic, pause, disable a feature, or end the session.
Finish With Clear Next Steps
Before leaving, confirm any agreed action, future date, document, or contact method. This step prevents confusion after professional, educational, or project-related discussions.
End the session through the platform controls, close unnecessary tabs, and verify that the camera and microphone are no longer active. A brief review of what worked gives you a stronger routine for the next conversation.
Success Advice
The Success Trap of Waiting Until Something Feels Wrong
After enough years in medicine, you start to notice a pattern that has nothing to do with biology and everything to do with psychology. The most driven, capable people in the room are often the last ones to deal with a problem.
Not because they are careless. Usually it’s the opposite. They have built successful lives by pushing through discomfort, solving problems, and staying in motion when other people stop.
I still think about one patient from time to time, although the truth is I’ve seen versions of her story more times than I could count. She was building a company, or maybe it was her career, I don’t remember anymore, and she’d been ignoring a symptom for months. She knew it wasn’t normal. She’d caught it early, but there was always a reason to put it off. A launch, a deadline, an important meeting she couldn’t miss. In her mind, stopping even for a day felt like falling behind.
By the time she finally came in, the problem had grown into something much harder to treat than it needed to be. I never thought of her as careless, and I don’t think denial is the right word either. She was doing what had always worked for her: keep pushing, don’t get distracted by small problems, and deal with them later.
That habit that serves you so well at work doesn’t always serve you everywhere else. When it comes to your health, it can become part of the problem.
Why Ignoring Small Problems Feels Like Discipline
People who accomplish a lot usually learn early on that not every ache, inconvenience, or setback deserves their attention. If they stopped every time something felt a little off, they’d never get anything done. After a while, pushing through just becomes second nature, and that habit doesn’t stay at work. It follows them everywhere else.
The problem is that this instinct doesn’t know the difference between grit and denial. Grit is choosing to endure something hard that you understand and have decided is worth enduring. Denial is ignoring a signal you never actually evaluated. They can feel identical in the moment, which is exactly why so many capable people confuse them.
This happens constantly, and not just when it comes to personal health. A founder notices the same customer complaints showing up every month, but keeps writing them off because fixing them would mean admitting there’s a problem with the product. An executive is surviving on four hours of sleep because it’s “just a busy season,” even though that season has lasted the better part of a year. Someone else has been living with the same symptom for months because making an appointment feels like one more thing they don’t have time for.
None of them are being careless. They’re using the same mindset that helps them succeed at work in a situation where it just doesn’t fit.
The Hidden Cost of Living Reactively
The real cost of reactive living isn’t the eventual crisis. It’s everything that happens before the crisis, which is usually invisible even to the person paying for it.
Living reactively means a portion of your attention is always spent managing something you haven’t dealt with yet. That’s a tax you pay daily, in the form of decisions made from a place of low-grade dread instead of clarity, in the form of energy that should be going toward your best work instead going toward keeping a problem contained. You don’t usually notice this tax because it doesn’t announce itself. It just quietly reduces how much of you is available for the things that matter.
This pattern plays out with health the same way it does in business. Very few of the serious conditions I’ve treated appeared overnight. Most started small, were easy to dismiss, and stayed that way for longer than people expected. Your body usually gives you plenty of chances to notice something is wrong before it forces you to pay attention.
Prevention Is the Highest Leverage Work You’ll Ever Do
Meanwhile, we celebrate the comeback, the turnaround, the crisis survived. Nobody publishes a book about the disaster that never happened because someone handled it early.
But prevention is the harder, more advanced skill. Crisis response gets you sympathy and a story. Prevention requires you to act on something before it’s demanding your attention, with no audience and no applause, purely because you understand what will happen if you don’t. That takes a kind of self-management that most people never develop, because it isn’t rewarded the way heroics are.
The best leaders and founders don’t actually handle crises better than everyone else, they just have fewer of them because they treat maintenance as a strategy rather than as something to get to eventually. They ask what a version of themselves with more information would already know, and then they go find that information instead of waiting for it to force its way in.
What This Looks Like in Practice
If any of this sounds familiar, you don’t need to turn your life upside down. Start small. Every few months, take a little time to think about the things you’ve been putting up with instead of dealing with. It could be your health, something at work, your finances, or even a relationship that’s been quietly wearing you down.
The most useful question to ask yourself is a simple one: Am I choosing to put up with this, or am I just avoiding it? Those two things can feel surprisingly similar when you’re in the middle of them, but they aren’t the same. One is intentional. The other usually catches up with you sooner or later.
A Different Definition of Strength
We tend to define strength as the ability to endure. I’d argue the more useful definition is the ability to notice early and act before you have to endure anything at all.
The people I’ve seen build businesses, careers, and even healthy lives over the long term usually aren’t the ones who can take the biggest hit. More often than not, they’re the ones who dealt with small problems before those problems had a chance to grow. It isn’t the most exciting approach or the one that tells the grandest story, but it’s the reason they stay healthy and keep moving forward.
Next time you brush off a small warning sign, ask yourself why you’re ignoring your body’s signals. Most of the time, you’ll likely find that it has less to do with your schedule and more to do with clinging to the identity of being someone who never needs to slow down.
Success Advice
How Teams Create Their Own Legacy Systems and How to Leave Them Behind
Legacy systems are not only old software left by someone else. Many teams create their own legacy after a fast launch. The product still works, but every change takes longer. People work hard, and delivery still slows down.This article explains how that happens, how to spot it, and how to plan a rewrite without stopping the business.
What a Legacy System Looks Like in Practice
A legacy system is software that costs more to change than it should. Age is not the main test. The real test is whether the team can still deliver at a normal pace.
Common signs are practical. The tech stack is hard for the current team to work with. Unused parts of the product stay in place because nobody is sure what will break. Tests exist, but they do not catch real problems. Only a few people understand how the system works. Small features take several sprints, and the team spends more time fighting the system than improving the product.
When effort goes up and output goes down, the system has become legacy for your team.
How a Fast Start Turns Into Legacy
Many teams do not inherit legacy. They create it while trying to move fast.
A common path looks like this. You need users quickly, so you build on an existing solution instead of starting from scratch. In the first months, that works. You ship. You get feedback. The decision looks smart.
Later, the same decision slows you down. The base system was not built for your roadmap, your team’s skills, or your quality needs. What helped you launch now blocks simple changes.Teams often stay with that base too long because the early result was real. Rewriting feels like throwing away progress. So they keep the old foundation even after it stops helping.
Why Teams Keep Patching
Most teams do not decide to live with legacy. They decide to make one more fix.
A patch looks cheaper and safer than a rewrite. It also avoids a hard discussion about stopping work on the current system. For a while, that can be the right call.
After a point, patches add more complexity than they remove. Each fix creates new constraints. The team spends its best time keeping the old system stable instead of building useful product work.
One clear signal is when a basic feature can no longer reach production in a normal cycle. There may be no major outage. There is just steady delay. At that point, the choice is usually simple: keep paying the cost of the current system, or test a rewrite under clear rules. If delivery has already stalled, some teams also need help to stabilize a software project before the next big decision.
Treat a Rewrite as an Experiment
A full rewrite can fail if it has no limits. Some rewrites never reach users and waste months. That risk is real. Staying in legacy forever has a cost too.
A better approach is to treat the rewrite as an experiment. Set a clear scope for the first version. Review progress every week with demos people can see. Track how much work actually gets finished, not only how busy the team looks. Keep the old system running until the new one is ready. Do not freeze the business while the team rebuilds in private.
This makes the decision easier to manage. Stakeholders can judge real progress. If pace and quality improve, continue. If not, stop before the rewrite becomes its own long project with no end date.
Describe the Product You Want Before You Rebuild
Many rewrite projects fail because the team copies the old system as it is.
Legacy code shows how the product works today. It does not always show why a feature exists, or which parts are leftovers from old decisions. If you rebuild only from the old code, you may also rebuild old bugs and unused paths.
A clearer method is to describe the product you want first. Who uses it. What should happen. What you will leave out. Write that down so business and engineering share the same scope. Then decide how to build it.
This matters even more when teams can generate code quickly. Fast output without a clear product description can create a new legacy system sooner. Speed helps only when the goal is clear and shared.
Keep the Old System Running Until the New One Is Ready
Leaving a legacy system does not mean turning it off on day one. Customers still need a working product.Keep the old system live while the new one is built and checked. Release small pieces that prove the new system works. Review quality and pace often. Switch when the new product can support real use, not when the plan looks good on paper.
The goal is a clean handoff, not a dramatic shutdown.
Conclusion
Legacy is not only software you inherit. It is often software your own fast start created.If the team is busy and delivery keeps slowing down, do not assume another patch will solve it. Look at the cost of staying. If a rewrite makes sense, run it as a short, visible experiment. Describe the product you want. Keep the old system online until the new one can take over.
The useful skill is noticing when the system that once helped you launch now blocks progress, and changing course before that cost gets worse.
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