The interview I did with Andrew Morello had so much quality content that I had to do a part two to squeeze it all in for you. This is testament to Andrews’s knowledge in the field of sales and all the training sessions he has run for large organisations around sales. In part two of my interview with Andrew, I discussed with him ways in which startups can become dollar productive. It’s crucial that you’re always thinking outside of the box and not afraid to talk about what you do.
Below are Andrew’s five suggestions on how your startup can get dollar productive right now!
1. Increase leads any way you can (be smart)
One mistake that all startups make is that they concentrate on things that are not important. A prime example of this is worrying about what your website looks like, what your brand looks like or what your flyers look like. In the early days, you need to concentrate on things that are dollar productive. Try starting with the three F’s.
F – Friends
F – Family
F – Fools
When you start out in a business, often you haven’t got the credibility just yet, and you’re relying on people that know you, trust you and are prepared to give you a go. This person that trusts you is only a fool until you turn them into a client, and they are only a client until you turn them into a friend, and they are only a friend until they become part of the family.
Anything you have ever done in the past, like other business ventures or jobs, will help you find prospects. These people are great to start with because they trust you, and they know you.
In order to keep on feeding the prospecting machine, you always need to have leads coming into your funnel. These leads can come from your networks / referral networks, Consider the concept of reverse engineering your sales funnel. If you want to do 10 sales per month that may mean that you need to do 40 face-to-face appointments per month, which means you might need to be speaking with 400 prospects over the phone in a month. If you’re looking at your business networks to increase leads and become more dollar productive for example, with a financial services business you might want to consider contacting any accountants you know, bankers you work with, lawyers or financial planners.
The other source for leads could be within your community networks. Could you join a Rotary or a Lions Club? Could your church, your mosque or your synagogue be another place to look for increasing leads? It wouldn’t be that hard for you to create a referral program with one of these organisations and then pay them a referral fee which could go back to the organisation and help support their cause. All of these strategies will also help your startup to be recession proof.
Another area to try (don’t go too crazy with this) is to look at purchasing leads. The quality may not always be amazing but if you’re not the salesman or the prospector then this could work well for you. A client that Andrew signed up used this strategy in the early days and built their business up to $700k in upfront revenue per year. The secret to this businesses success was that he gave each of the leads phenomenal service, which allowed him to get 3 or more referrals off them, to the point where he no longer has to buy leads or prospect.
Your startup is no different to any other sales business, and you need to look to build out a sales funnel. Everybody that you meet should be a prospect or an opportunity in your CRM (Client Relationship Management) software. Even if they are hot, cold, or not interested, make sure you put them in your CRM so that you can at least put them on a monthly newsletter.
Don’t make the mistake of going to a networking event, collecting a 100 business cards and then saying only 3 were interested, and throwing away the other 97 business cards. The other 97 people should go into your CRM and onto your newsletter so that they might become a prospect in the future. It’s up to them to opt out if they really hate your product or service, not for you to make that decision on their behalf.
Don’t make your content salesy make it educational. At the end of each of your educational newsletters or piece of content, you should have an opt-in if the prospect would like to get started with your business.
One final tip for increasing leads is to look for joint venture opportunities. For example, if you’re a supplement store, consider doing a partnership with a gym and offer a month free membership for anyone that spends over $200 on protein powders. These types of strategic partnerships can add revenue to your bottom line.
2. Start with entry-level products (you don’t buy a Rolls Royce for your first car)
Don’t try and sell the premium package straight away. Have an entry-level product so that people can get to know you. Something like a $99 ebook can work well, and then they have the option to upgrade to the $1500 package. If you’re selling a product, then let the prospects try it for a period of time.
3. Don’t have too much of your revenue coming from large giants
Mum and dad businesses are a great target market because they are recession proof. What that means is that whether the economy is good or the economy is bad, there is always a mum and dad that needs your product. The danger of going after large organisations is that as soon as there is a GFC or tightening of the economy, generally the larger companies make the budget cuts first and then when the economy turns around they are the last to get invigorated.
“When Andrew was asked to speak at the G20 Youth Summit, they discussed the massive issue of global youth unemployment. At the end of the discussion they realised that the answer wasn’t in government or large corporates, but rather it was in entrepreneurism”
The danger of selling to a large organisation is that if they makeup 80% of your business and then you lose them, the majority of revenue is gone overnight. At the end of the day, there is nothing wrong with selling to small business and mums and dads. It’s also a great way to deleverage your business.
4. You must measure
A great way to measure if you’re dollar productive is to work to what Andrew and his mentor (John McGrath of McGrath Real Estate) call “the ideal week.” It’s the seven days that you live your life broken up into dollar productive activities and personal activities. The point of this is to try and find ways to leverage off your personal activities so that they become dollar productive.
A great example of this would be if you had kids and wanted to drop them off at school each day and pick them up at the end of the day, make sure you wear your company polo top and wrap your car with your businesses logos, so people know what you do. Also, try and meet a new parent every day, have a business card in your pocket and always tell the parents what you do. This is a great conversation starter, and the natural barrier that people have is broken down because you have got something in common which is that your children go to school together.
5. Leverage social (yes we said it again)
Andrew considers himself as a bit of an old dog when it comes to technology, but he has recently started to take much more notice of social media. Having said that, I was originally going to do the interview with Andrew over Facetime but he insisted on face to face because he believes that business is about catching up with people and finding out what’s going on in their life.
Social Media allows you for to be an advocate for your business. Jane Lu from ShowPo is a great example of this. Her business went from $20,000 per month in sales online to more than $1 million dollars per month in sales online. Jane is a walking talking billboard for her business and in the early days she had more than 100k of Facebook likes and a lot of people that had liked her page had actually met her at some point.
“When you’re in the startup phase your business page on social media is your personal page”
Andrews Morello’s Social Media Tips
- Use social media as a way to keep people interested in your startup
- Try not to flog too many products on your social media pages
- Don’t be afraid to be a little bit rough around the edges and show some vulnerability.
- Avoid putting up anything offensive but there is nothing wrong with putting up photos of you, and you’re family. It shows people you’re a family man, and that’s the type of person that people want to do business with.
If you would like to connect with Andrew or follow him, then you can below:
Website – www.andrewmorello.com
Instagram – @andrewmorello
Facebook – Andrew Marcello Morello
Twitter – @ AndrewMorello
You Are The Problem With Your Business
A great way to screw up your company is to get into the habit of blaming your suppliers, the market, your staff or your product for your failures.
I recently heard a story of a business that had set up a website. They sold various products and services focusing on helping people with psychological issues. The business owner was smart. The product solved a problem.
Unfortunately, the company was making almost no money. They’d hired someone to help them with their digital marketing and it wasn’t working.
Plenty of traffic was coming to the site, users were having a look around and then not buying a single thing. Who’s fault was this?
Well, according to the business owner it was the person running their digital marketing. As a result, they wasted approximately eight months marketing a website that couldn’t make any sales. The reason the business was failing according to the owner was because of the keywords that were being targeted in the marketing campaign. This is a horrible excuse.
The reason your business fails is because you’re blaming someone other than yourself. It’s the quickest way to bankruptcy. Don’t do that.
Your company is a reflection of you.
It took me a long time to figure out that a company is a reflection of its founder.
One of the businesses I had, had a toxic culture and a bunch of people that were rude to customers, arrogant and not nice people. That was a reflection of exactly who I was at the time.
The company was reflecting the flaws of my own life and what I refused to admit.
In the case of the business owner above, what was obvious is that they were good at telling lies to themselves. It was easy not to change as a business owner and insist that the change needed was nothing to do with their vision.
The issue of their company was not the digital marketing strategy but their lack of understanding around what their customer wanted.
The thought that their products were too complicated, not solving a real problem or priced incorrectly was an admission of guilt they wanted no part in. Hence the eventual demise of their company.
Take responsibility and it will change.
When you own the business, everything is your fault.
You have the power to solve any problem you choose. It starts with you being brave enough to admit that there’s a problem, and then secondly, being bold enough to insist it’s your fault and that you can change it.
The problems in your business can all be solved. That’s what it took me a very long time to understand. When I changed as a person and faced up to my hidden battle with mental illness that I didn’t want to talk about, the odds turned in my favor.
Had I have not taken responsibility for my mental illness, I would have never become a leader in a business or started another side hustle. I would have been crippled by the big, bad world that I thought I could control.
Control came from responsibility, and responsibility solved the major problem in my business: me.
Change is a must.
Not with your digital marketing strategy.
Not with hiring new people.
Not with developing a new product.
“Changing yourself is the *must* because YOU attract the problems and the solutions into your business”
You can’t find the solutions or stop the never-ending problems until you stop the cause of it all: you. You’re the problem with your business. The good news is that it’s entirely within your control to fix.
Not the business.
The Different Ways of Measuring the Success of Your Start-Up
You’ve probably heard people use the term “unicorn” in a business context. This means a privately held start-up whose value has grown to at least one billion American dollars. Think Airbnb, Uber, and so forth. There is no doubt that some start-ups have been major financial successes. And many smaller-scale start-ups are doing great as well, working hard and turning a steady profit. But that begs the question of whether finances are the only way to measure the success of a start-up. As it turns out, they might not be. At least, not always and not on their own.
How to Evaluate Success
As anyone who’s been involved with start-ups knows, you need a fair amount of flexibility to do well in this environment. Take the division of labour for example – rather than strict roles, you’ll often see everyone do a bit of everything. The same principle extends to measuring success. It can be vague and mean different things to different people, and it can change over time.
But amongst all that vagueness, one thing has become clear. Predicting the success of a start-up is very difficult for external observers. As a matter of fact, it’s often impossible. Therefore, in order to evaluate how successful a start-up has truly been, we need to know the goals of its founder(s).
“Success means we go to sleep at night knowing that our talents and abilities were used in a way that served others.” – Marianne Williamson
When people think about business, it’s common to boil matters down to the finances. And it certainly is possible to use numbers to measure and predict the performance of a start-up business. Net worth, gross margin, customer acquisition cost – these can all be indicators of success. But, a start-up can post impressive numbers for a while, perhaps even attract large investors, and still shut down in the end. So does this make it a failure?
The answer to this depends. If the founders wanted to start a lasting business, then yes, they failed to meet their goal. However, that isn’t always the case. If they were looking for a short-term solution and came out with more money than they had coming in, a closed-down start-up needn’t be unsuccessful. It can actually be the opposite of that.
So, looking at the figures isn’t enough, and there are different perspectives to consider. When they start planning their business venture, start-up founders may not have any particular numbers in mind when it comes to profit. Instead, they can judge their success according to some of the following criteria.
1. Happy Customers and Solving Problems
The story of a start-up often begins with a problem. The desire to help people overcome a specific issue can be the spark which ignites the creation of an entire business. And in the end, that may be all that matters to the founders.
This is closely connected to the happiness of the customers. If the resulting product or service has made people happy by helping them solve a problem, that is all that may be required for a start-up to be a success. Now, no business wants unsatisfied customers. But in cases like this, happy customers aren’t the way toward the ultimate goal – they are that goal.
In other words, some start-up founders don’t just use financial reports to measure how much they’ve achieved. To them, the one metric which stands above all others is the quantity of positive feedback they’ve received. The main area of focus is customers who use the start-up’s products or services to solve a problem they were having.
Every start-up founder likes doing well in terms of revenue. But for some of these entrepreneurs, the profit is merely a side effect of what they actually set out to do – impact the world in a positive manner. You can see an example of this line of thought with Elon Musk. He said that back in college, he had wanted to be a part of things that could end up changing the world. The continuation of this philosophy is evident in his electric cars (which aim to reduce pollution) and the SpaceX program (which strives to break down some of the barriers of space exploration).
In both cases, the furthering of mankind is the ultimate goal. Many other start-up founders feel the same, even if they have smaller goals in mind. To these people, there is no greater proof of success than if their company has had a positive impact on society or even a small segment of it. In their view, to make a difference is to succeed.
“The only limit to your impact is your imagination and commitment.” – Tony Robbins
For some, starting up their own business is less about getting rich and more about gaining the freedom to conduct their business the way they want to. In this case, financial success is just a means to an end. The endgame is to be your own boss.
The fact is, some people don’t do well when they’re constantly receiving orders. They are simply hardwired to be free thinkers and they require an environment that allows them to do things in their own way.
Being in a position where you hold all the cards can be exhilarating. The knowledge that your decisions are final is very empowering, and many strive for such freedom. If a start-up can allow such people to go from being a regular employee to being in charge of making all the decisions, then it has already achieved all the success that it needs to.
4. Time for Friends and Family
As many people know all too well, a job can easily turn into the focal point of your daily life. Instead of being a way to support your lifestyle, your work dominates your time. And when that happens, the time you have to dedicate to your loved ones becomes scarce. Combating this is precisely what some have in mind when they decide to take the leap and start their own business.
Now, running your own company is no mean feat and it will require a lot of effort. But the beginning is the most time-consuming part of the process. Later on, it can be possible to create a system which leaves you with a lot more time on your hands. You can spend this time with your significant other, your children, or your friends. A start-up which gives you this opportunity is perhaps the greatest success of all.
A start-up is an extension of its founders and so are that company’s goals. Some entrepreneurs are in it for the profit, but not all of them. In the end, there is no single way to measure the success of a start-up. It all comes down to the specific aims of those who established it. But if the founders can end their day on a happy note, then the venture is a success even if it doesn’t fit some standard definition of the term.
The Problem Is Not Your Website Or Your Product.
I spend a lot of my time talking to business owners. They focus on their product, their marketing channels and trying to make more profit.
I met one such business owner who was in the plastic surgery business. Their product (boob jobs and nose jobs) was not working. Their website sucked and people clicked off as soon as they visited it.
People would call their office, get put on hold, listen to the on hold message and hang up.
This business didn’t seem all that special. I’ve talked to many businesses and didn’t think for a microsecond that a plastic surgery clinic could ever teach me anything valuable.
I’ve been to Hollywood on holidays and the issues of body image are all too apparent to me. Anyway, this post is not about body image.
I ended up losing this business as a customer — not that I would ever have sold anything to them if it were up to me. I sat down one afternoon and thought about why we no longer did business with them.
That’s when I realized it’s not about your product or your website. All the issues with this plastic surgery clinic and a lot of other businesses I’ve dealt with stem from one thing. Let me explain in more detail.
Your Google Reviews say you’re an piece of work.
I looked up their Google Reviews and their customers said they were assholes.
They spoke down to clients, they didn’t deliver their clients what they wanted, they argued with their staff in front of customers and they treated people like they were nothing more than a dollar sign.
All I had to do was read their Google reviews to see that the problem wasn’t their product or their website.
Your clients tell you every day that you suck.
I asked the plastic surgery what their clients said.
Many of their clients told them that their services sucked and they would prefer to go to places like Thailand where they could get a better product at a much lower price.
The business owner made the mistake of thinking it was their product that was the problem and that a new website will tell clients a different message.
That wasn’t it.
You abuse your staff and they consistently leave.
I spoke with many staff that worked for this business.
Every single one of them hated the company and were not afraid to say what they thought of the business owner.
The business owner would sit outside on a nice sunny day and look across the street at all the yachts and the people boarding them.
They’d sit there and think that every lead they got was going to take them one step closer to owning their very own yacht.
“If only I could deliver more boob jobs, maybe I could have one of those,” they thought quietly to themselves hoping that no one else could hear how ridiculous this sounded.
I can remember multiple times being on the phone to the business owner and having one of their staff burst into tears halfway through the call.
The first time it happened I didn’t think much. After the third time, I got the message. During the short time I dealt with this business, people consistently left. If you made it to the six-month mark, you were some sort of hero and would probably be given a free surgery to say thank you for your work and make you feel worse about your own body at the same time.
It was free noses and boobs in return for daily abuse.
The problem still wasn’t the website all the product.
You don’t solve real problems; you solve your own problem.
A good business solves a problem.
That problem typically affects human beings and solving it is how you make money in business. Solving problems can start out with a problem that affects you, but at some point, you’ve got to start solving that same problem for other people/businesses.
This owner of this plastic surgery clinic was only trying to solve their own problem which was making more money to buy fancy items like yachts.
Only solving your own problem is not just selfish but bad business.
Good business is solving a big problem or lots of small problems for entire strangers who you don’t know thus doing something valuable for the human race.
Solving only your problem will make you poor.
The problem still wasn’t their website or product.
Creating more problems.
Everything this business owner sold created more problems.
They’d film videos to purposely make people feel like their body wasn’t perfect.
They’d write articles suggesting that everyone needs botox to feel young.
They’d take photos of men and women who were supposed to be perfect so that young people would dream of looking like them.
Not only was their business not solving a real problem; it was also creating more problems every day that it existed.
If your business creates more problems than it solves, you’re in real trouble.You need to take a long hard look at the business and become obsessed with doing everything you can to change it — and do so damn fast to limit the whirlwind of problems you’re creating behind you.
The heart of the problem.
It’s the business owner.
The business I mentioned will fail. That part is certain. The problem with the business is not the website or the product.
The problem is the business has no heart because the business owner has no heart.
You cannot focus on your own selfish desires, create really bad problems in the world, treat other human beings like garbage and expect to go buy a yacht and live happily ever after. It just doesn’t happen like that.
Whether you are a plastic surgery clinic like the one I described or a solo entrepreneur, the problem with your business is you.
Fix the problem of YOU. You can’t get away with being horrible forever.
Being horrible is bad business.
Being respectful, kind and valuable is the final answer to the problem with your business.
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Reading is both relaxation and training for the mind. Who reads, dives into another world. Learning, entertaining and breaking out of everyday life for a short moment. One could go even so far as to say reading is the second most beautiful thing in the world! Whether it is non-fiction or a novel of all the world’s man has created, the book is the most powerful tool. That is also, why we wanted to find out which business book you should undertake in the new year. (more…)
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