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Why Leaders Get Feedback All Wrong and How to Fix It

Transform feedback into confidence and unlock your leadership potential

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Feedback in leadership
Image Credit: Midjourney

What’s feedback for? How about coworker feedback? To fix weaknesses, right?

Put aside what leaders might say in the cool of the moment. Caught in the heat of receiving feedback, leaders often act as if they only have eyes for the negative feedback—what they perceive as criticism. But when the feedback at meetings shifts from the positives to the negatives, they see things differently:

  • “This is where the gold is.”
  • “This is what I can do something about.”

That’s also the view of feedback in everyday life. If someone says, “I’ve got some feedback for you,” what’s your feeling? Not good.

“I’m going to get criticized, faulted for something.”

If you equate feedback with criticism, then naturally, inevitably, inescapably, that’s what feedback is for: fixing weaknesses. In this view, you go over the positive feedback first to soften the blow. It’s little more than an anesthetic, a swab that makes the needle hurt less.

Accentuate the Positive

Viewing feedback in negative terms is a huge oversight—a stunning blind spot. Positive feedback represents just as much leverage to make leaders better. It contains just as much developmental value. Its value resides in its ability to boost a leader’s confidence.

Is there anything more basic to a person’s functioning, to their performance, than self-confidence?

Meet Penelope Lewes

Penelope Lewes hears over and over that she’s extremely bright—brilliant even. After some reflection, it hits her:

“I’m smarter than I thought I was. And that frees up energy for other people.”

Her realization generated heat—energy for change—but also light, a clear idea of what to change. She went back to the office and immediately put her freed-up energy to good use for other people. She started stopping by people’s offices: “I chat with people and ask them how it’s going.”

She also started taking direct reports out to lunch. She enjoyed these contacts more than she expected, and that just motivated her to keep it up.

In the three weeks before we met again, she made a second change. She put a stop to overscheduling herself. She was asked to serve on a company-wide task force and declined. She was invited to join the board of a non-profit and turned that down, too.

“I used to feel I had to do these extra things to make me feel worthy,” she explained. “Now I know I’m a smart person and I’m worthy already.”

By the way, the two things she worked on were two of the top criticisms of her:

  1. Her relationships needed work.
  2. She grievously overloaded herself.

That’s the potential two-part boost that positives can deliver:

  1. A higher opinion of oneself.
  2. A boost in morale.

This is especially true for the high proportion of leaders who underestimate themselves, either across the board or in a particular respect, like intelligence.

Here’s the Catch

But there’s a twist. When it comes to drinking in praise, there’s many a slip between the cup and the lip. It happens all the time. Give someone a compliment and they squirm.

Something stands in the way of taking in praise. What’s the chief culprit? Humility.

Humility gets drilled into our skulls as kids:

  • “Thou shalt not toot your own horn.”
  • “Keep a low profile.”
  • “Let your work speak for itself.”
  • “Don’t get a swelled head.”

Humility is bossy, coercive, and its staying power is remarkable. Decades later, it’s still forcing us to avoid certain things and embrace others.

Here’s how one person managed to get his humility to loosen its grip. Despite being deeply identified with being humble, he stood back and saw his humility for what it was—objectively. Naming it helped. He called it the “deflater” (self-worth deflater).

Then, instead of downplaying how able and accomplished he was, he gave himself fuller credit:

“Now I’m more comfortable with myself, more confident,” he reported.

As a result, he did his job better. He grappled with humility and won.

Bob Kaplan is the author of GRAPPLING: Leaders Striving To Improve, a series of short stories that bring executive coaching to life. His unique style is both entertaining and offers a novel way of learning about leadership and self-improvement. The book is based on his decades of experience consulting to CEOs and other senior leaders, including founders. He is founder and president of his own leadership-consulting firm, Kaplan DeVries. He invented a 360 survey, the Leadership Versatility Index, that earned a patent for its unique way of assessing leaders because it assesses leaders for overused strengths, not just strengths and weaknesses. He and his colleagues also take a unique approach to delivering feedback. They place unusually heavy emphasis on the positive feedback—as a chance to boost the leader’s confidence. His last book was Fear Your Strengths: What You’re Best Could Be Your Biggest Problem. An honorary senior fellow at the Center for Creative Leadership, he has a B.A. and Ph.D. from Yale University. He lives in New York City with his wife Becky. You can reach him at bobkaplan@kaplandevries.com.

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Life

9 Harsh Truths Every Young Man Must Face to Succeed in the Modern World

Before chasing success, every young man needs to face these 9 brutal realities shaping masculinity in the modern world.

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harsh truths for young men
Image Credit: Midjourney

Many young men today quietly battle depression, loneliness, and a sense of confusion about who they’re meant to be.

Some blame the lack of deep friendships or romantic relationships. Others feel lost in a digital world that often labels traditional masculinity as “toxic.”

But the truth is this: becoming a man in the modern age takes more than just surviving. It takes resilience, direction, and a willingness to grow even when no one’s watching.

Success doesn’t arrive by accident or luck. It’s built on discipline, sacrifice, and consistency.

Here are 9 harsh truths every young man should know if he wants to thrive, not just survive, in the digital age.

1. Never Use Your Illness as an Excuse

As Dr. Jordan B. Peterson often says, successful people don’t complain; they act.

Your illness, hardship, or struggle shouldn’t define your limits; it should define your motivation. Rest when you must, but always get back up and keep building your dreams. Motivation doesn’t appear magically. It comes after you take action.

Here are five key lessons I’ve learned from Dr. Peterson:

  • Learn to write clearly; clarity of thought makes you dangerous.

  • Read quality literature in your free time.

  • Nurture a strong relationship with your family.

  • Share your ideas publicly; your voice matters.

  • Become a “monster”, powerful, but disciplined enough to control it.

The best leaders and thinkers are grounded. They welcome criticism, adapt quickly, and keep moving forward no matter what.

2. You Can’t Please Everyone And That’s Okay

You don’t need a crowd of people to feel fulfilled. You need a few friends who genuinely accept you for who you are.

If your circle doesn’t bring out your best, it’s okay to walk away. Solitude can be a powerful teacher. It gives you space to understand what you truly want from life. Remember, successful men aren’t people-pleasers; they’re purpose-driven.

3. You Can Control the Process, Not the Outcome

Especially in creative work, writing, business, or content creation, you control effort, not results.

You might publish two articles a day, but you can’t dictate which one will go viral. Focus on mastery, not metrics. Many great writers toiled for years in obscurity before anyone noticed them. Rejection, criticism, and indifference are all part of the path.

The best creators focus on storytelling, not applause.

4. Rejection Is Never Personal

Rejection doesn’t mean you’re unworthy. It simply means your offer, idea, or timing didn’t align.

Every successful person has faced rejection repeatedly. What separates them is persistence and perspective. They see rejection as feedback, not failure. The faster you learn that truth, the faster you’ll grow.

5. Women Value Comfort and Security

Understanding women requires maturity and empathy.

Through books, lectures, and personal growth, I’ve learned that most women desire a man who is grounded, intelligent, confident, emotionally stable, and consistent. Some want humor, others intellect, but nearly all want to feel safe and supported.

Instead of chasing attention, work on self-improvement. Build competence and confidence, and the rest will follow naturally.

6. There’s No Such Thing as Failure, Only Lessons

A powerful lesson from Neuro-Linguistic Programming: failure only exists when you stop trying.

Every mistake brings data. Every setback builds wisdom. The most successful men aren’t fearless. They’ve simply learned to act despite fear.

Be proud of your scars. They’re proof you were brave enough to try.

7. Public Speaking Is an Art Form

Public speaking is one of the most valuable and underrated skills a man can master.

It’s not about perfection; it’s about connection. The best speakers tell stories, inspire confidence, and make people feel seen. They research deeply, speak honestly, and practice relentlessly.

If you can speak well, you can lead, sell, teach, and inspire. Start small, practice at work, in class, or even in front of a mirror, and watch your confidence skyrocket.

8. Teaching Is Leadership in Disguise

Great teachers are not just knowledgeable. They’re brave, compassionate, and disciplined.

Teaching forces you to articulate what you know, and in doing so, you master it at a deeper level. Whether you’re mentoring a peer, leading a team, or sharing insights online, teaching refines your purpose.

Lifelong learners become lifelong leaders.

9. Study Human Nature to Achieve Your Dreams

One of the toughest lessons to accept: most people are self-interested.

That’s not cynicism, it’s human nature. Understanding this helps you navigate relationships, business, and communication more effectively.

Everyone has a darker side, but successful people learn to channel theirs productively into discipline, creativity, and drive.

Psychology isn’t just theory; it’s a toolkit. Learn how people think, act, and decide, and you’ll know how to lead them, influence them, and even understand yourself better.

Final Thoughts

The digital age offers endless opportunities, but only to those who are willing to take responsibility, confront discomfort, and keep improving.

Becoming a man today means embracing the hard truths most avoid.

Because at the end of the day, success isn’t about luck. It’s about who you become when life tests you the most.

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Change Your Mindset

Work-Life Balance Isn’t a Myth: Here’s How to Actually Make It Happen

Work stress doesn’t have to win, here’s how to protect your peace and thrive in any workplace.

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workplace stress management techniques
Image Credit: Midjourney

Starting a new job often comes with excitement and ambition. Yet, beneath that initial enthusiasm, many employees quickly encounter the reality of workplace challenges, especially stress. (more…)

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Change Your Mindset

The Four Types of Happiness: Which One Are You Living In?

Most people chase success only to find emptiness, this model reveals why true happiness lies somewhere else.

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happiness model explained
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In a world driven by rapid technological growth and constant competition, many people unknowingly trade joy for achievement. (more…)

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Success Advice

11 Mark Manson Lessons That’ll Redefine Success in the Digital Age

Success in the digital age isn’t about hacks, it’s about the raw, real lessons Mark Manson actually lives by.

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Mark Manson life lessons on success
Image Credit: Midjourney

In 2016, Mark Manson released The Subtle Art of Not Giving a F*ck, a brutally honest, thought-provoking book that redefined self-help for a new generation. (more…)

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