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Resistance is Real: 4 Steps to Lead People Through Transformation

Leading change can be like herding cats, and yet, some leaders excel at encouraging people to move in a new direction. 

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Image Credit: Midjourney

The destination is set. The path is clear, straight-forward, easy. So why do some people do everything in their power to avoid making difficult changes?

Really, we shouldn’t be surprised. Leading change can be like herding cats, and yet, some leaders excel at encouraging people to move in a new direction. 

While we often avoid talking about the pandemic these days, there is no denying that it proved how those with the ability to shift direction quickly were able to leap ahead, capturing a strategic advantage. And that is why I differentiate change management from leadership. 

Managing change is reactive. Surfing waves is fun, but you can only go where the waves take you. They will roll over you if you are not fast enough. Change leadership creates change whenever possible to get ahead of the competition, and proactively empowers people to shape and transform the waves that are unavoidable, harnessing them to provide the most benefit.

Management is a follower’s game. Great leaders create change based on great strategy.

Leading change is a proactive partnership between employees and leaders to ensure strategic, necessary change works to the greatest benefit of the organization and its stakeholders. But there is always that risk of resistance.

The good news is that there are four proven steps you can take to predict the response to change and help people embrace it successfully:

1. Step into their shoes

This is the hardest part for leaders. Leaders commonly overestimate their understanding of what employees are thinking and feeling. Gather a group of employees and explain the destination. Ask them what they think it will take to get there, and what they think has to happen. Ask them what they need. Weave their input into your description of the journey. This is an important step to generate buy-in.

“Yes, your transformation will be hard. Yes, you will feel frightened, messed up and knocked down. Yes, you’ll want to stop. Yes, it’s the best work you’ll ever do.” — Robin Sharma

2. Ask for “likes”

Once people understand the goal, would they give the concept a thumbs up or a thumbs down? Do they like it? It’s very hard to get people moving towards a goal if they don’t like it or don’t believe it’s necessary. Ask them, and get clarity on why they don’t like it. Objections tell you where you need to build up messaging that will appeal to your resistors.

3. Test for landmines

As you continue to develop your messaging about “the change,” explain the journey to get to the goal and ask, “What could go wrong?” “What will you need to be successful?” Employees are pretty good at identifying the pitfalls that are invisible to leaders. They know how this will affect their daily work. They know what customers will think. They know which peers will resist and why. Let them guide you.

When a goal is undesirable and littered with landmines, it’s a recipe for resistance. Focus your change leadership efforts on those that envision the most problems.

4. Engage and involve

The first three steps enable you to understand the challenge fully so that you can build a plan that moves people in the right direction. Equipped with that input, you can:

  • Emphasize benefits of the change that have particular appeal for your employees (from their point of view, not yours!).
  • Explain how you will support and equip employees to be successful through change (defusing landmines).
  • Involve those most likely to resist, empowering them to help their peers as they also help themselves by shaping the journey through change.
  • Listen actively to feedback from those that must embrace the change, and continue to respond and modify your messaging and path forward as needed.
  • Recognize every step in the right direction, reinforcing the change you are hoping to achieve.

Resistance can throw your entire program off track. It only takes one to lure others to the dark side.

Use these steps to get out in front and scout for issues before they arise. We can’t avoid all of the problems and we may not have an answer to every objection, but acknowledging that we’ve done our homework, have solved what we can, and empathize with the pain that will be endured goes a long way to silencing the objectors and encouraging everyone else.

Jeff Skipper is an international change leadership consultant for organizations in energy, finance, technology, and other industries. For over 25 years, beginning with a 12-year career at IBM, he has guided change projects by focusing on the people side of change. As CEO he grew a transformation services company to seven figures in just five years. He and his family live in Calgary, Alberta, Canada. His new book is Dancing with Disruption: Leading Dramatic Change During Global Transformation. Learn more at www.JeffSkipperConsulting.com.

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Life

How Learning the Skill of Hope Can Change Everything

Hope isn’t wishful thinking. It’s a state of being and a skill that has profound evidence of helping people achieve success in life

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Hope as a skill
Image Credit: Midjourney

Hope isn’t wishful thinking. It’s a state of being and a skill that has profound evidence of helping people achieve success in life.

Wishful thinking, on the other hand, is like having dreams in the sky without a ladder to climb, having a destination without a map, or trying to operate a jet-engine airplane without instructions. It sounds nice but is impossible to realize. You don’t have what you need to make it happen!

What Real Hope Is

Real hope is actionable, practical, and realistic. Better yet, it’s feasible and can be learned.

One popular approach is Hope Theory. This concept is used by colleges to study how hope impacts students’ academic performance. Researchers found that students with high levels of hope achieve better grades and are more likely to graduate compared to those with less hope.

Hope can be broken down into two components:

  1. Pathways – The “how to” of hope. This is where people think of and establish plans for achieving their goals.
  2. Agency – The “I can” of hope. This is the belief that the person can accomplish their goals.

Does Hope Really Work?

According to Webster’s Dictionary, hope as a noun is defined as: “desire accompanied by expectation of or belief in fulfillment.”

As humans, we are wired to crave fulfillment. We have the ability to envision it and, through hope, make it a reality.

My Experience with Hope

For 13 years, I was a hopeless human. During my time working at a luxury hotel as a front desk agent earning $11.42 per hour, I felt the sting of hopelessness the most.

The regret of feeling my time was being stolen from me lingered every time I clocked in. Eventually, I decided to do something about it.

I gave myself permission to hope for something better. I began establishing pathways to success and regained agency by learning from self-help books and seeking mentorship.

Because I took action toward something I desired, I now feel more hope and joy than I ever felt hopelessness. Hope changed me.

Hope Actually Improves Your Life

Wishful thinking doesn’t work, and false hope is equally ineffective. Real hope, however, is directly tied to success in all areas of life.

Studies show that hopeful people tend to:

  • Demonstrate better problem-solving skills
  • Cultivate healthier relationships
  • Maintain stronger motivation to achieve goals
  • Exhibit better work ethic
  • Have a positive outlook on life

These benefits can impact work life, family life, habit-building, mental health, physical health, and spiritual practice. Imagine how much better your life could be by applying real hope to all these areas.

How to Develop the Skill to Hope

As acclaimed French writer Jean Giono wrote in The Man Who Planted Trees:
“There are also times in life when a person has to rush off in pursuit of hopefulness.”

If you are at one of those times, here are ways to develop the skill to hope:

1. Dream Again

To cultivate hope, you need to believe in its possibility. Start by:

  • Reflecting on what you’re passionate about, your values, and what you want to achieve.
  • Writing your dreams down, sharing them with someone encouraging, or saying them out loud.
  • Creating a vision board to make your dreams feel more tangible.

Dreams are the foundation of hope—they give you something meaningful to aspire toward.

2. Create an Environment of Hope

  • Set Goals: Write down your goals and create a plan to achieve them.
  • Visualize Success: Use inspirational quotes, photos, or tools like dumbbells or canvases to remind yourself of your goals.
  • Build a Resource Library: Collect books, eBooks, or audiobooks about hope and success to inspire you.

An environment that fosters hope will keep you motivated, resilient, and focused.

3. Face the Challenges

Don’t avoid challenges—overcoming them builds confidence. Participating in challenging activities, like strategic games, can enhance your problem-solving skills and reinforce hope.

4. Commit to Wisdom

Seek wisdom from those who have achieved what you aspire to. Whether through books, blogs, or social media platforms, learn from their journeys. Wisdom provides the foundation for real, actionable hope.

5. Take Note of Small Wins

Reflecting on past victories can fuel your hope for the future. Ask yourself:

  • What challenges have I already overcome?
  • How did I feel when I succeeded?

By remembering those feelings of happiness, relief, or satisfaction, your brain will naturally adopt a more hopeful mindset.

Conclusion

Hope is more than wishful thinking—it’s a powerful skill that can transform your life. By dreaming again, creating a hopeful environment, facing challenges, seeking wisdom, and celebrating small wins, you can develop the real hope necessary for success in all aspects of life.

Let hope guide you toward a brighter, more fulfilling future.

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Life

The 5 Stages of a Quarter-Life Crisis & What You Can Do

A quarter-life crisis isn’t a sign you’ve lost your way; it’s a sign you’re fighting for a life that’s truly yours.

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what is a quarter life crisis
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The quarter-life crisis is a well-defined set of stages—Trapped, Checking Out, Separation, Exploration, Rebuilding—one goes through in breaking free from feelings of meaninglessness, lack of fulfillment, and misalignment with purpose. I detail the stages and interweave my story below. (more…)

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Life

Here’s The Thing About Learning, Unlearning, and Relearning

Stop hoarding and start sharing your knowledge and wealth for the benefit of humankind

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sharing your knowledge
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Few people have the habit of hoarding their wealth without spending.  However, it limits their motivation as they tend to get into their comfort zones.  When people start spending money, then there will be depletion in their coffers. (more…)

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Life

3 Steps That’ll Help You Take Back Control of Your Life Immediately

The key to finding “enough” is recognizing that the root of the problem is a question of self-esteem and deservedness

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How to build self worth
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“It’s never enough.” (more…)

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