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Mastering the Mental Game in Your Business Is What Creates Breakthroughs

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mental breakthroughs

Such as in life, our beliefs about our organization shape the way it’s viewed. As time goes by running the company, we develop a story about it. This narrative becomes a foundation for what is and isn’t possible to achieve within our business.

The unspoken and unchallenged assumptions, deeply rooted in our frame of reference, are responsible for the majority of the decisions we make every day. Every action and event that unfolds thereafter becomes further evidence to prop up the argument about whatever we’re focused on at the time — either why we can or why we can’t.

“Whether you think you can or you think you can, you’re right.” – Henry Ford

Whatever we tell ourselves about what’s happening, we find a way to make it true. Whether we want loose ends to continue piling up unresolved or we want our ducks in a row marching forward, we take action — or inaction — to keep reality consistent with what we believe.

Unfortunately for us, we’re human beings. And as human beings, we have brains that are constantly looking for what’s wrong.

As a result, our perceived problems are often blown up into mental catastrophes. We gloss over what’s currently working and uproot it in favor of what may completely disregard proven processes or value alignment, but temporarily satisfies our most painful problem at hand.

We’re extremely quick to abandon what we’re committed to at the core for what we want resolved in the moment. Our team is often at the mercy of this destructive behavior, diminishing their trust to a degree that often cannot be reversed.

Until we gain control of the mental chatter of our minds, we’re helpless within our business. We may leverage our strong suits to generate results short-term but over time, we burn out, alienate our team, or both.

Here are three things to be cognizant of to help create a breakthrough in your business:

1. Challenge The Story

I like to think that running a business is 90% mental and 10% what you actually do. With all the areas of the business in need of mental processing prior to decision-making, your skills don’t matter beyond a certain threshold. The way in which you look at each area of your company drastically influences the actions you take in succession.

The cool part about it all is you get to choose — the empowering view or the limiting view. In reference to chasing dreams, I cannot remember the last time “being realistic” served anyone.

Running a business is all about venturing into uncharted waters. What worked to get you to $500K in revenue won’t get you to a $1M. What gets you to $1 Million won’t get you to $2 Million.

“You have to be willing to give up the good to go for the great.” – Jim Collins

Given the business will be different as it matures, we won’t be creating nearly as much as we’ll be discovering. And to discover, involves an inquiry. Challenge whatever you’ve told yourself about your business by questioning it. By putting more responsibility on you and your leadership. What were the top three things you were focused on when you started or took over the business? Are those three items still a focal point, or even still relevant? Given the size and condition of your organization now, what would the company benefit from the most by you honing in on?

2. Use Your Core Values As A Guide

One of the most valuable assets an organization has is its core value system. Typically made up of three to five irrevocable principles, the core values are a way to keep an outline of the business’ identity as it evolves.

Often times, especially in start-ups, we may find ourselves or team members confused on their ever-evolving and fluid job descriptions. The core values can clear the path of the work we don’t need to be spending our time on, paving the way for what will continue to move the needle.

Core values cannot be loose, cliche, or promoting. They must represent the truth of the organization and why it was formed. Without a strong core value system, the company will be reactive to the marketplace — not grounded in anything.

3. People First, Profits Second

This last piece requires the most patience on behalf of the leader. He must be committed to the growth and health of the business without it being at the expense of the growth and health of the team. A leader must never get stuck in their ways. They must never close their lid. The minute the leader is done learning and growing, the minute he becomes the choke-hold of the entire operation.

Putting people first solves this complication easily. And I’m not referring to abandoning a business plan to encourage fat salaries and exorbitant benefit packages. I’m simply referring to treating people like human beings. Getting the team’s opinion prior to making a decision that will impact them. Developing an inner circle of great thinkers within the organization you consider your partners. Asking people how they’re doing before requesting something of them first thing in the morning. Simple stuff. Not easy — but simple.

“One of the best paradoxes of leadership is a leader’s need to be both stubborn and open-minded. A leader must insist on sticking to the vision and stay on course to the destination. But he must be open-minded during the process.” – Simon Sinek

As much discipline as it takes to execute and meet financial budgets, it takes twice as much to remain calm and encouraging with your team during times of hardship. Leaders that do this exude a sense of commitment, security, and optimism. Commitment to being kind to others, no matter how dire the straights may be. Security that the team is more than capable of handling the current challenge at hand. And optimism that what’s unfolding in the present moment isn’t failure, but merely a clue to the organization’s future success and prosperity.

What breakthroughs are possible for your organization if you master the mental game? What are you present to about your people, core values, and beliefs? Let us know in the comments below!

Image courtesy of Twenty20.com

Dan Whalen is a franchise operator with College Hunks Hauling Junk & Moving, personal development writer, and NLP master practitioner. He has a background in business management and team leadership spanning nearly a decade, and has a deeply-rooted passion for helping people experience fulfilling lives. You can find him on Twitter at @DanielJWhalen.

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Struggling to keep your team engaged? Here’s how leaders can turn frustrated employees into loyal advocates.

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In workplaces around the world, there’s a growing gap between employers and employees and between superiors and their teams. It’s a common refrain: “People don’t leave companies, they leave bad bosses.”

While there are, of course, cases where management could do better, this isn’t just a “bad boss” problem. The relationship between leaders and employees is complex. Instead of assigning blame, we should explore practical solutions to build stronger, healthier workplaces where everyone thrives.

Why This Gap Exists

Every workplace needs someone to guide, supervise, and provide feedback. That’s essential for productivity and performance. But because there are usually far more employees than managers, dissatisfaction, fair or not, spreads quickly.

What if, instead of focusing on blame, we focused on building trust, empathy, and communication? This is where modern leadership and human-centered management can make a difference.

Tools and Techniques to Bridge the Gap

Here are proven strategies leaders and employees can use to foster stronger relationships and create a workplace where people actually want to stay.

1. Practice Mutual Empathy

Both managers and employees need to recognize they are ultimately on the same team. Leaders have to balance people and performance, and often face intense pressure to hit targets. Employees who understand this reality are more likely to cooperate and problem-solve collaboratively.

2. Maintain Professional Boundaries

Superiors should separate personal issues from professional decision-making. Consistency, fairness, and integrity build trust, and trust is the foundation of a motivated team.

3. Follow the Golden Rule

Treat people how you would like to be treated. This simple principle encourages compassion and respect, two qualities every effective leader must demonstrate.

4. Avoid Micromanagement

Micromanaging stifles creativity and damages morale. Great leaders see themselves as partners, not just bosses, and treat their teams as collaborators working toward a shared goal.

5. Empower Employees to Grow

Empowerment means giving employees responsibility that matches their capacity, and then trusting them to deliver. Encourage them to take calculated risks, learn from mistakes, and problem-solve independently. If something goes wrong, turn it into a learning opportunity, not a reprimand.

6. Communicate in All Directions

Communication shouldn’t just be top-down. Invite feedback, create open channels for suggestions, and genuinely listen to what your people have to say. Healthy upward communication closes gaps before they become conflicts.

7. Overcome Insecurities

Many leaders secretly fear being outshone by younger, more tech-savvy employees. Instead of resisting, embrace the chance to learn from them. Humility earns respect and helps the team innovate faster.

8. Invest in Coaching and Mentorship

True leaders grow other leaders. Provide mentorship, career guidance, and stretch opportunities so employees can develop new skills. Leadership is learned through experience, but guided experience is even more powerful.

9. Eliminate Favoritism

Avoid cliques and office politics. Decisions should be based on facts and fairness, not gossip. Objective, transparent decision-making builds credibility.

10. Recognize Efforts Promptly

Recognition often matters more than rewards. Publicly appreciate employees’ contributions and do so consistently and fairly. A timely “thank you” can be more motivating than a quarterly bonus.

11. Conduct Thoughtful Exit Interviews

When employees leave, treat it as an opportunity to learn. Keep interviews confidential and use the insights to improve management practices and culture.

12. Provide Leadership Development

Train managers to lead, not just supervise. Leadership development programs help shift mindsets from “command and control” to “coach and empower.” This transformation has a direct impact on morale and retention.

13. Adopt Soft Leadership Principles

Today’s workforce, largely millennials and Gen Z, value collaboration over hierarchy. Soft leadership focuses on partnership, mutual respect, and shared purpose, rather than rigid top-down control.

The Bigger Picture: HR’s Role

Mercer’s global research highlights five key priorities for organizations:

  • Build diverse talent pipelines

  • Embrace flexible work models

  • Design compelling career paths

  • Simplify HR processes

  • Redefine the value HR brings

The challenge? Employers and employees often view these priorities differently. Bridging that perception gap is just as important as bridging the relational gap between leaders and staff.

Treat Employees Like Associates, Not Just Staff

When you treat employees like partners, they bring their best selves to work. HR leaders must develop strategies to keep talent engaged, empowered, and prepared for the future.

Organizational success starts with people, always. Build the relationship with your team first, and the results will follow.

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