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3 Pillars of E-Commerce Marketing and How They Can Impact Your Business

If you want it to be successful, you need to identify your customers, find the best ways to speak to them, then optimize your website for conversions.

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Image Credit: Midjourney

Anyone can start a business. But getting the word out successfully to the right crowd in a way that resonates with them can be a challenge. That’s why I teach my clients about the three pillars of marketing. It’s not just theory, I regularly use these pillars in each and every one of my companies and have found that any new marketing initiative should always, without question, be built around these concepts. By implementing these pillars, you’ll be able to set yourself up for growth and success.

So What Are the 3 Pillars of Marketing?

The three pillars of marketing are: market, messaging, and monetization. Each one has an important role in your business’ growth and development. If you get these right, you’ll be on your way to growing your company.

Here’s how it breaks down:

1. Market: Start by Identifying Your Target Audience

You can have the best products and services in the world, but if you’re not marketing to the right people, you’ll drive yourself up the wall wondering why you aren’t getting the conversions you want. That’s why it’s important to identify your target market; the group of people who are interested in your product or service. 

Identifying your market is the first step toward creating a marketing strategy that works. It will help you to reach your audience more effectively. 

Here are two steps you’ll want to take:

Build an Avatar of Your Customer

It is one thing to know you are talking to moms. It is another thing to know you are talking to moms between the age of 25-35, with one child, dual income family, and she has the hobbies of baking and gardening. The more you know about your customer, the more targeted your messaging can be. This is essentially market research that speaks directly to your ideal audience. Data append services like AtData help when it comes to collecting this data, allowing you to fill in any gaps you may have.

Segment Your Market

Market segmentation, or dividing your market into specific groups, is the secret sauce to more effective target marketing.

When I launched my ecommerce business RTA Cabinet Store, I discovered five different customer groups with very different reasons for buying cabinets. Those five groups were homeowners, property investors, real estate agents, contractors, and property managers. In fact, this was only a broad-level assessment. I broke it down even further and segmented those groups according to other demographics. As a result, I tailored our marketing efforts to appeal to each segment. We drastically improved our conversion rates and increased customer lifetime value by over 60%.

2. Messaging: Where Are Your Customers and What Marketplaces Should You Be On?

Today’s customers are spoilt for choice, and if your messaging and image don’t resonate with them, other options are just a scroll away.

Defining your unique selling proposition (USP) is an integral part of messaging. Your USP is what sets you apart from your competitors, and it’s the reason why your customers should choose you over others. Your messaging should revolve around your USP and highlight the benefits of your product or service.

What Marketplaces Should You Be On?

Understanding the income level and buying patterns of your audience would make it easier to understand what marketplaces to use. Higher-end products most likely won’t sell on Walmart.com, for example, but may sell great on Target.com. Think about where your target audience is going to be, and go to them.

What Social Channels Should You Use? 

Figure out where your target customer spends their time and create a social media presence on that platform. Understanding the age bracket dictates which social platforms to focus on. I personally don’t believe you need to be on ALL of them, you just need to be on the right ones. It’s more than just setting up an account and hoping for the best. In most cases, this involves using a combination of paid advertising and clever marketing campaigns to expand your reach and drive relevant prospects to your website. 

3. Monetization: Strategies to Boost Your Revenue

Once you’ve got an audience that’s visiting your website, it’s time to start turning a profit. This is the part where you start making money. 

Two effective ways to increase revenue are through new customer acquisition and increasing customers’ purchases per order.

New Customer Acquisition: Start by Identifying Your Customer’s Lifetime Value

With the iOS update and concerns over privacy, the cost per acquisition of new customers keeps rising.

If you know how much a customer is worth to your company, then you’ll know exactly how much you can spend to acquire new customers. 

Selling to Existing Customers: Increase Revenue Without Increasing Traffic Volume

Look for strategies to increase revenue without having to increase traffic volume. It is far easier to sell to an existing customer versus cold traffic. This involves finding ways to improve your average order value, looking to boost your conversion rates by ensuring that you’re targeting the right customers in the first place.

Tips for Increasing Your Revenue:

  • Set clear revenue goals and make a detailed plan to achieve them. Look into measuring and improving important ecommerce key performance indicators (KPIs) such as website traffic, conversion rates, average order value, etc.
  • Increase customer lifetime value (CLV) and average order value (AOV). You can improve your customer lifetime value through loyalty programs, subscriptions, autoship programs, giving discounts for bulk orders, and offering personalized experiences to keep your customers coming back.
  • Use automation and technology to save time and scale your efforts. There are a lot of great plug-ins and apps for Shopify and WooCommerce that help with almost every aspect of online business including email marketing, cross-selling, customer review collection, and logistics management. 
  • Omnichannel selling or branching out into other ecommerce platforms. A common argument I hear is ‘’x platform isn’t worth it since I only get x revenue from it.’’ But this is only true if you’re not looking at your business holistically. Each product exposure is a potential touch point. A great example is the relationship between Amazon and a Shopify store. Someone may come to your site but buy from you on Amazon because of Prime shipping. Or they might find you on Amazon, but go to your website for a coupon code. Smart marketers know how to play off this symbiotic relationship and use it to their advantage.
  • Prioritize customer service. I think we can all agree that customer service has fallen to the wayside at most large companies. Most customers want an immediate answer, not a response in 48 hours. If you can be the company that is always available, even if your price is sometimes higher, timing becomes the advantage. With all of the advancements in AI technology, it’s super easy even for a 1-man company to have 24-hour service on some level.
  • Use analytics. Finally, use analytics to see where your customers are coming from and how many visitors end in a conversion. You’ll know which ad campaigns are working and what you should be doing more of.

I’ve used the 3 M’s to grow my own companies and to help over 150 other ecommerce brands reach 7-8 figures through my consulting services and Ecommerce Accelerator events. You can open a business today with just a few clicks. But if you want it to be successful, you need to identify your customers, find the best ways to speak to them, then optimize your website for conversions.

Gary Nealon is a serial entrepreneur and e-commerce expert.  He built and scaled an e-commerce company to over $40 million a year in sales before exiting. Since then, he has helped over 150 companies scale from 6-7 figures, to 7-8 figures using the same marketing and business strategies he uses in his own businesses.  In addition to consulting, he also owns a holding company in the pet space, a virtual assistant company, and is in the process of starting a bank for e-commerce and non-traditional businesses.  He has been featured on the Inc 500 list 7 years in a row, Phillys Fastest Growing Companies List 6 years in a row, and Smart CEO's Future 50 List 5 years in a row.

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Entrepreneurs

Most Entrepreneurs Fail to Do This and It’s Killing Their Success

Celebrating progress also provides entrepreneurs with the psychological sustenance needed to endure the marathon of building a business

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celebrate your milestones

The journey from a mere concept to a tangible reality is one of the most exhilarating yet challenging paths an entrepreneur can navigate. This odyssey is punctuated by milestones that stand as testaments to perseverance, innovation, and relentless hard work.  (more…)

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9 Ways Augmented Reality Gives Your Business a Competitive Edge

By embracing AR technology, companies can unlock new opportunities for growth, innovation, and success

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augmented reality in business

Leveraging Augmented Reality for Business Advancement: Exploring Applications

In the ever-evolving landscape of business innovation, Augmented Reality in business emerges as a transformative force, reshaping traditional paradigms and unlocking new opportunities for growth and advancement.

Through a comprehensive examination of AR’s capabilities, applications, and business benefits, this article serves as a roadmap for enterprises seeking to harness the full potential of augmented reality to propel their success in the digital age.

UNI.Agency as a forefront developmental agency tailors unmatched digital products and immersive experiences. They help companies outperform their competitors and customers’ expectations. And now, there is time to delve deep into the AR realm.

Gaining Insight into Augmented Reality

From revolutionizing customer experiences to optimizing operational efficiency, AR in retail is poised to drive significant advancements in how businesses operate and engage with their stakeholders.

Augmented Reality (AR) seamlessly integrates digital information and virtual objects into the real-world environment, offering users an immersive and interactive experience through devices like smartphones or AR glasses.

It revolutionizes various industries, from entertainment to healthcare, by enhancing perception and creating innovative opportunities for engagement and exploration in the digital era. AR not only enriches our understanding of reality but also opens up new possibilities for creativity, communication, and problem-solving, making it a powerful tool for businesses seeking to enhance customer experiences and streamline operations in an increasingly digital world.

Differentiating Augmented Reality and Virtual Reality

Augmented Reality (AR) overlays digital elements onto the real world, enhancing the user’s perception of their environment. Virtual Reality (VR), however, immerses users in entirely virtual environments, blocking out the real world. There are some core differences between these two technologies in gear and display approaches:

  • AR enriches reality with digital information, while VR creates entirely immersive virtual experiences.
  • AR typically requires less specialized hardware, like smartphones or AR glasses, while VR often involves dedicated headsets.
  • AR is commonly used for enhancing real-world experiences, such as in gaming, retail, and navigation, encouraging augmented reality shopping. Whereas VR is primarily employed for immersive simulations, training, and entertainment in fully virtual environments.

The Influence of AR on the Customer Experience Journey

As of 2024, Augmented Reality (AR) has evolved into an indispensable tool across various sectors, offering immersive and interactive experiences that seamlessly blend digital elements with the real world.

Stimulating Interest

Augmented Reality (AR) captivates customers by offering visually engaging experiences that spark curiosity and intrigue, enticing them to explore products or services further.

AR’s ability to overlay digital content onto the real world creates an immersive and attention-grabbing experience, drawing customers in and igniting their interest.

Educating and Empowering Users

AR in business empowers users by providing interactive and informative experiences that educate them about products, services, or concepts in a visually compelling manner.

Through AR, customers can interact with virtual models, animations, or informational overlays, gaining a deeper understanding of the features, benefits, or use cases of the offerings.

Exploring Further Depths

AR encourages customers to delve deeper into products or services by offering immersive and interactive experiences that go beyond traditional marketing materials.

By allowing users to explore virtual representations of products in real-world contexts, AR in retail provides a unique opportunity for customers to visualize how offerings fit into their lives, fostering deeper engagement and understanding.

Business Benefits of Augmented Reality

Businesses utilize AR for diverse applications, including product visualization, virtual try-ons, and enhanced customer engagement. In education, AR transforms learning experiences by providing interactive simulations and visualizations.

Additionally, AR has become integral to industries such as healthcare, where it facilitates surgical training and patient education. With advancements in AR technology and widespread adoption, it continues to shape how we perceive and interact with our environment, ushering in a new era of innovation and connectivity.

Let’s look at why AR has become so indispensable as a business tool nowadays.

Revolutionizing Training Methods

AR in business transforms training by offering immersive, interactive simulations that replicate real-world scenarios, enhancing employee learning and skill development.

It’s lucrative for hands-on training experiences. Since there’s no need for physical equipment or environments, reducing costs and logistical constraints while improving knowledge retention and performance.

Boosting Productivity Levels

Augmented Reality in business boosts productivity by providing real-time access to information and guidance, allowing employees to complete tasks more efficiently and accurately.

Through AR-powered tools and applications, workers can streamline workflows, troubleshoot issues, and collaborate effectively, resulting in increased output and operational efficiency.

Implementing Dynamic Marketing Approaches

AR enables businesses to implement dynamic marketing strategies that captivate and engage audiences in unique ways.

By integrating AR into marketing campaigns, companies can create interactive experiences that drive brand awareness, customer engagement, and sales conversions, setting themselves apart in a crowded marketplace.

Fostering Product Development

Augmented reality and marketing foster innovation in product development by facilitating virtual prototyping, design iterations, and collaborative decision-making.

With AR, teams can visualize and test product concepts in 3D, gather feedback from stakeholders, and make informed design decisions faster, leading to faster time-to-market and more successful product launches.

Creating Tailored Customer Experiences

AR creates personalized customer experiences by allowing users to interact with products and services in customized ways.

Through AR-enhanced applications and experiences, businesses can tailor content, recommendations, and promotions to individual preferences and behaviors, enhancing customer satisfaction and loyalty.

Amplifying Brand Recognition

Augmented Reality shopping amplifies brand recognition by providing memorable and shareable experiences that leave a lasting impression on customers.

By incorporating AR into branding initiatives, companies can create immersive brand experiences that spark conversations, increase social media engagement, and strengthen brand loyalty, ultimately driving business growth and success.

Final Thoughts

In conclusion, Augmented Reality in business stands as a transformative force, offering a multitude of benefits across various aspects of operations. From revolutionizing training methods to boosting productivity levels, AR empowers businesses to thrive in an increasingly competitive environment.

By embracing AR technology, companies can unlock new opportunities for growth, innovation, and success, while delivering immersive and engaging experiences that resonate with customers and stakeholders alike.

As AR continues to evolve and integrate into everyday business practices, Uni will incorporate the best practices to promote business advancement and drive meaningful change for the clients. We’re to shape the future of commerce to your benefit.

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Entrepreneurs

How Entrepreneurs Are Harnessing LLCs to Launch Successful Startups

LLCs have unique advantages for starting up and growing a successful business

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why you should set up an LLC

In my entrepreneurial journey, I’ve learned that LLCs have unique advantages for starting up and growing a successful business. But, before delving into the advantages, it’s essential to grasp the fundamentals of what an LLC is and how it operates. 

What is an LLC?

An LLC is a hybrid business entity that combines the liability protection of a corporation with the pass-through taxation of a partnership or sole proprietorship. This unique blend provides entrepreneurs with the best of both worlds: personal asset protection and simplified taxation.

One of the most significant advantages of an LLC is its limited liability feature. This means that as the owner, my personal assets are shielded from any liabilities or debts incurred by the business.

In the event of lawsuits or financial obligations, only the assets of the LLC are at risk, offering me peace of mind and protecting my personal wealth.

Advantages of Forming an LLC

Flexibility in Management and Structure

Another aspect of the LLC that appealed to me was its flexibility in management and structure. Unlike corporations, which have rigid hierarchies and formalities, LLCs allow for a more relaxed approach to governance. As the founder, I have the freedom to structure the company in a way that suits the needs and goals of my startup.

For instance, LLCs can choose to be managed by their members (owners) or appoint a manager to oversee operations. This flexibility enables me to maintain full control of the business or delegate management responsibilities to trusted individuals while retaining ownership.

Additionally, LLCs are not bound by strict meeting requirements or extensive record-keeping obligations, reducing administrative burdens and allowing me to focus on building and growing the business.

Pass-Through Taxation and Financial Efficiency

One of the most attractive features of an LLC, particularly for startups, is its pass-through taxation. Unlike corporations, which are subject to double taxation (taxation at both the corporate and individual levels), LLCs pass profits and losses directly to their members’ personal tax returns.

This tax efficiency not only simplifies the filing process but also allows for greater flexibility in managing cash flow and reinvesting profits back into the business. As an entrepreneur, minimizing tax liabilities and maximizing financial efficiency are critical components of long-term success, and the pass-through taxation feature of an LLC aligns perfectly with these objectives.

Enhanced Credibility and Professionalism

Establishing an LLC can also enhance the credibility and professionalism of a startup. Unlike sole proprietorships or general partnerships, which may be perceived as informal or less legitimate, an LLC provides a formal business structure that instills confidence in customers, investors, and partners.

By operating under the umbrella of an LLC, I can present my startup as a reputable and established entity, which can open doors to opportunities such as securing financing, attracting top talent, and forging strategic partnerships.

This enhanced credibility can be a significant advantage, particularly in competitive industries or when seeking to differentiate my startup in the market.

Protection of Intellectual Property and Brand Assets

For startups built around innovative ideas or unique intellectual property, protecting these assets is paramount. An LLC offers an additional layer of protection for intellectual property and brand assets, safeguarding them from infringement or unauthorized use.

By registering trademarks, copyrights, or patents under the name of the LLC, I can establish legal ownership and enforce my rights more effectively in the event of disputes or infringement claims. This protection not only preserves the value of my intellectual property but also enhances the overall stability and longevity of the startup.

Steps to Form an LLC

Let us now look at the general steps to form an LLC for your business:

Step 1: Choose a Name for Your LLC

Selecting a unique and distinguishable name is the first step in forming an LLC. Ensure that the name you choose complies with the rules set by your state’s LLC division. Typically, the name must end with “Limited Liability Company,” “LLC,” or an abbreviation of these terms.

Additionally, the name should not infringe on the trademarks of existing businesses.

Step 2: Designate a Registered Agent

A registered agent is an individual or entity appointed to receive legal documents, such as lawsuits or subpoenas, on behalf of the LLC. The registered agent must have a physical address within the state where the LLC is formed.

For instance, if you are forming an LLC in Texas, ensure that your registered agent has a physical address in Texas.

This role is crucial for ensuring that the LLC remains compliant with legal requirements and maintains good standing.

Step 3: File Articles of Organization

The Articles of Organization, also known as a Certificate of Formation or Certificate of Organization in some states, is a document that formally establishes the LLC. You’ll need to submit this document to the appropriate state agency, usually the Secretary of State or Division of Corporations.

The articles typically include basic information such as the LLC’s name, address, registered agent details, and the purpose of the business.

Step 4: Create an Operating Agreement

While not always a legal requirement, drafting an operating agreement is highly recommended for LLCs. This document outlines the ownership structure, management roles, voting rights, profit-sharing arrangements, and other important aspects of the LLC’s operations.

Even if you’re the sole owner of the LLC, having an operating agreement in place can help clarify expectations and prevent disputes in the future.

Step 5: Obtain an Employer Identification Number (EIN)

An Employer Identification Number (EIN), also known as a Federal Tax Identification Number, is a unique nine-digit number assigned by the Internal Revenue Service (IRS) to identify your LLC for tax purposes.

Even if your LLC doesn’t have employees, obtaining an EIN is necessary for opening a business bank account, filing taxes, and conducting other financial transactions.

Step 6: Obtain Necessary Permits and Licenses

Depending on the nature of your business and its location, you may need to obtain various permits, licenses, or certifications to operate legally. These requirements can vary widely from one industry and jurisdiction to another. Common examples include business licenses, zoning permits, health permits, and professional licenses.

In my entrepreneurial journey, the decision to establish my startups as LLCs has been instrumental in mitigating risks, optimizing financial performance, and positioning my ventures for long-term success.

By harnessing the advantages of the LLC structure, I’ve been able to navigate the complexities of entrepreneurship with confidence and resilience, laying the groundwork for a bright and prosperous future.

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Entrepreneurs

Build a Strong IT Team with These Smart Hiring Tips

Without dedicated IT staff, your company may not be able to function as efficiently or effectively

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Hiring tips for tech industry

The role of IT staff in your company is not only essential but also ever-evolving. As your business grows, so does the need for qualified IT staff and more robust recruiting solutions.

After all, from maintaining and troubleshooting the computer systems that keep your business running smoothly, IT staff also help employees stay connected and productive by providing technical support at all times. (more…)

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