Success Advice
7 of the Most Important Leadership Competencies

It can be a challenge to lead organizations effectively due to several underlying factors, including changing demographics, resource constraints, precarious jobs, increased pressures for impact and accountability, and more. These things make it vital to understand leadership competencies for the future. Organizations need to put in the work needed to strengthen communities through leaders of tomorrow. These are leaders that demonstrate the following seven key competencies.
1. Co-Creation
Being a leader means being a co-creator. This is the ability to build strong, adaptive and diverse organizations with clear visions, missions and values. You develop relationships and trust with your team members as a means to become more effective and find your own leadership style. If you succeed in this, it is reasonable to assume you’ll see an improvement in employee performance and morale.
Co-creators develop the building blocks needed to form nations, policies, and cultures with and by those they lead. They are the facilitators driving organizations and the catalysts of shared success. According to my friend David Nour, co-creation allows leaders to provide opportunities for the development of great ideas and ultimately take part in the outcomes. In his book, Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration, he talks about how taking credit for outcomes can be antithetical to the success of teams. Instead sharing successes and failures through strategic collaboration, brings more innovation and profit.
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2. Systems Thinking
A systems thinker is a leader who anticipates change, assesses data, and develops strategies. The ability to think logically is a vital component of effective leadership. It helps to establish a solid foundation for the development of leaders. In the Journal of Leadership Education, John Ricketts found a positive relationship between critical thinking ability and leadership effectiveness. Thinking deeply about the secondary effects of your behaviors and actions, brings about a greater self-awareness and ultimately unleashes the productivity of everyone around you.
My mentors Art Kleiner and Peter Senge taught me an incredibly valuable skill – the ability to discover all variables affecting behaviors in a system to create a behavior over time chart. You identify every single variable affecting a decision, and then show their interrelationships. Variables that have a direct relationship are given an “s” for “same” which will increase its value. And, variables that have an indirect are given an “o” showing that increasing one of the variables will reduce the other.
For example, if the problem is about ice cream and its effect on diabetes, there are three potential variables. Hunger, Eating, Ice Cream and diabetes. As you hunger, you want to eat more (same direction or “s”). As you eat more ice cream, it’s reasonable to assume you will get more diabetes (same direction or “s”). Therefore you have a reinforcing system of negative behavior. The way to break this system is to create a variable that has the opposite effect on eating behavior – like making a healthy choice. As you make a healthy choice, you reduce ice cream (opposite or “o” relationship), and thus you will have less diabetes.
These same tactics can easily be applied to decision making for leaders. By understanding what affects your behaviors have on the larger system, it will be easier to make the right decisions and get the best possible outcomes.
3. Mentoring
Mentors are leaders who always support their followers or subordinates. Additionally, they trust people and are empathetic towards them. Mentors prioritize the development of other leaders who can step in and take charge if needed.
A mentor looks to improve the world by helping people grow and by encouraging them to support others. A study in the Journal of Leadership and Organization Studies, found that employees benefit significantly from mentoring, and “Employee opinions about mentoring are reported as uniformly positive.”
4. Storytelling
Storytellers communicate the mission and vision through honest and compelling stories. Leaders must understand the foundations of good storytelling. Although there is no magic recipe for telling a good story, there are certain rules for storytelling that every leader should follow. This includes:
- Telling the story as if you were talking to a friend
- Making the story people-centric
- Focusing the story on conflicts and their resolution
- Staying humble while telling the story
A study in the Social and Behavioral Sciences journal finds that when used appropriately, storytelling can help a leader to communicate their thoughts to subordinates, share their expertise, develop a common mission, and peacefully settle disputes.
5. Innovation Mindset
Having an innovation mindset requires curiosity and a hunger for learning. Leaders with an innovation mindset encourage experimentation and risk-taking. Innovative leaders are visionaries with great ideas who inspire and encourage others to turn those ideas into reality. Generally, an innovative leader simply recognizes a brilliant idea—typically conceived by a subordinate—and envisages the direction that would lead to the realization of that idea. Most leaders see innovation as the greatest driver of change within organizations in the future. What does that mean for future leaders? Future leaders must be innovators.
6. Relationship Building
Leaders who are great at relationship building, promote learning and change within organizations. They are good at developing relationships, networks, and partnerships. The purpose of this is to further the organization’s mission and impact as well as share knowledge and ideas across the organization.
Relationship builders offer input in their areas of specialization while linking subordinates with those on the team or within the company who can best meet their individual needs. In a HBR article, “Managers Can’t Be Great Coaches All by Themselves, they must be connectors,” the author lists four different types of managers and ranks ‘connectors’ as the best amongst them.
Relationship building requires a deep understanding of others, and the ability to give what is needed, and ask for what you need one hundred percent of the time. Relationships are two ways – so the best relationship builders begin by getting to know the other person’s needs fully, and then giving what is needed to formulate a strong bond and trusting relationship.
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7. Steward Leadership
Steward leaders direct, manage and protect the human capital and financial resources of an organization. They serve as trustees for organizations—large and small—that want to grow and change. Stewards must stay true to their organization’s long-term vision while pursuing short-term goals that are consistent with the organization’s core values.
A common topic of discussion amongst the top brass of organizations is how to move towards the vision of a future leader? The seven leadership competencies defined above provide a framework that organizations can build upon to create the leaders of the future.
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In workplaces around the world, there’s a growing gap between employers and employees and between superiors and their teams. It’s a common refrain: “People don’t leave companies, they leave bad bosses.”
While there are, of course, cases where management could do better, this isn’t just a “bad boss” problem. The relationship between leaders and employees is complex. Instead of assigning blame, we should explore practical solutions to build stronger, healthier workplaces where everyone thrives.
Why This Gap Exists
Every workplace needs someone to guide, supervise, and provide feedback. That’s essential for productivity and performance. But because there are usually far more employees than managers, dissatisfaction, fair or not, spreads quickly.
What if, instead of focusing on blame, we focused on building trust, empathy, and communication? This is where modern leadership and human-centered management can make a difference.
Tools and Techniques to Bridge the Gap
Here are proven strategies leaders and employees can use to foster stronger relationships and create a workplace where people actually want to stay.
1. Practice Mutual Empathy
Both managers and employees need to recognize they are ultimately on the same team. Leaders have to balance people and performance, and often face intense pressure to hit targets. Employees who understand this reality are more likely to cooperate and problem-solve collaboratively.
2. Maintain Professional Boundaries
Superiors should separate personal issues from professional decision-making. Consistency, fairness, and integrity build trust, and trust is the foundation of a motivated team.
3. Follow the Golden Rule
Treat people how you would like to be treated. This simple principle encourages compassion and respect, two qualities every effective leader must demonstrate.
4. Avoid Micromanagement
Micromanaging stifles creativity and damages morale. Great leaders see themselves as partners, not just bosses, and treat their teams as collaborators working toward a shared goal.
5. Empower Employees to Grow
Empowerment means giving employees responsibility that matches their capacity, and then trusting them to deliver. Encourage them to take calculated risks, learn from mistakes, and problem-solve independently. If something goes wrong, turn it into a learning opportunity, not a reprimand.
6. Communicate in All Directions
Communication shouldn’t just be top-down. Invite feedback, create open channels for suggestions, and genuinely listen to what your people have to say. Healthy upward communication closes gaps before they become conflicts.
7. Overcome Insecurities
Many leaders secretly fear being outshone by younger, more tech-savvy employees. Instead of resisting, embrace the chance to learn from them. Humility earns respect and helps the team innovate faster.
8. Invest in Coaching and Mentorship
True leaders grow other leaders. Provide mentorship, career guidance, and stretch opportunities so employees can develop new skills. Leadership is learned through experience, but guided experience is even more powerful.
9. Eliminate Favoritism
Avoid cliques and office politics. Decisions should be based on facts and fairness, not gossip. Objective, transparent decision-making builds credibility.
10. Recognize Efforts Promptly
Recognition often matters more than rewards. Publicly appreciate employees’ contributions and do so consistently and fairly. A timely “thank you” can be more motivating than a quarterly bonus.
11. Conduct Thoughtful Exit Interviews
When employees leave, treat it as an opportunity to learn. Keep interviews confidential and use the insights to improve management practices and culture.
12. Provide Leadership Development
Train managers to lead, not just supervise. Leadership development programs help shift mindsets from “command and control” to “coach and empower.” This transformation has a direct impact on morale and retention.
13. Adopt Soft Leadership Principles
Today’s workforce, largely millennials and Gen Z, value collaboration over hierarchy. Soft leadership focuses on partnership, mutual respect, and shared purpose, rather than rigid top-down control.
The Bigger Picture: HR’s Role
Mercer’s global research highlights five key priorities for organizations:
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Build diverse talent pipelines
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Embrace flexible work models
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Design compelling career paths
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Simplify HR processes
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Redefine the value HR brings
The challenge? Employers and employees often view these priorities differently. Bridging that perception gap is just as important as bridging the relational gap between leaders and staff.
Treat Employees Like Associates, Not Just Staff
When you treat employees like partners, they bring their best selves to work. HR leaders must develop strategies to keep talent engaged, empowered, and prepared for the future.
Organizational success starts with people, always. Build the relationship with your team first, and the results will follow.
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