Donna Cutting is a workplace culture consultant and the Founder & CEO of Red-Carpet Learning Worldwide, and the author of 3 books including the forthcoming Employees First! Inspire, Engage, and Focus on the HEART of Your Organization, (Red Wheel/Weiser, 2022). She’s been named one of the Top 30 Global Gurus in Customer Service (2020, 2021) and in Organizational Culture (2021). Donna and her team work with organizations to create cultures of happy, caring people who deliver red carpet customer service. Visit her website at www.redcarpetlearning.com and get video tips at www.theredcarpetway.tv.